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Summary of reviewsViva Hotel has earned high praise from guests across various aspects, making it a favored choice for many travelers.
One of the standout features of the hotel is its exceptional and convenient location. Positioned close to the bus station and the airport, it offers easy access to key city destinations. Proximity to a large supermarket, multiple metro stations and affordable cab rides enhance its appeal. The prime location is complemented by clean, spacious rooms and easy access to parking, creating a well-protected and comfortable environment for guests.
The breakfast offerings at Viva Hotel have also been lauded with guests frequently describing the buffet as delicious, varied, fresh and healthy. Many used glowing adjectives like excellent, wonderful and awesome to describe the breakfast experience, despite a few mentions of it being meager compared to other Ukrainian hotels.
Guests have positively reviewed the rooms for their cleanliness, comfort and spaciousness. The rooms are described as clean, tidy and well-maintained with comfortable, wide beds and a cozy atmosphere. Newly renovated rooms add a modern touch, contributing to a warm and inviting environment. Despite minor issues like occasional noise or rooms being smaller than expected, the overall impression remains highly favorable.
Cleanliness is a strong suit of Viva Hotel, consistently impressing guests with its pristine and hygienic conditions. The renovated facilities and spacious common areas contribute to an inviting atmosphere. Consistently clean rooms and high-quality bedding and towels further enhance the guest experience. While a few minor lapses in room hygiene were noted, these instances are rare and do not overshadow the general high standard of cleanliness.
The hotel staff receives exceptional praise for their friendliness, professionalism and helpfulness. Words like courteous, welcoming and incredible frequently appear in reviews, reflecting the staff's commitment to ensuring a pleasant stay. The front desk personnel, in particular, are commended for their responsiveness and kindness, addressing issues promptly and efficiently.
The beds are another area where Viva Hotel excels with many guests finding the mattresses comfortable and conducive to a good night's sleep. Described as very comfortable or like sleeping on a cloud, the beds contribute significantly to overall comfort. However, a few guests noted occasional issues with mattress firmness, bed stability and pillow comfort.
In summary, Viva Hotel offers a well-rounded experience with its strategic location, comfortable and clean accommodations, hearty breakfast and exceptional staff service, enhancing the overall value and satisfaction for its guests. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
Viva Hotel is tagged as pet-friendly and offers air-conditioned rooms with free Wi-Fi. Its inclusion in lists of best pet-friendly hotels suggests it provides satisfactory services for guests with pets.
Business Hotel
The hotel offers meeting rooms and banquet rooms. It also provides shuttle to airport, and has a group score of 8.1/10.
Cheap Hotel
Viva Hotel is a cheap hotel option that won't break the bank. It offers comfortable rooms and friendly staff.
Hotel where Extra Health & Safety Measures Have Been Taken
Smaller hotels like Viva Hotel often focus on creating a safe and welcoming environment. This can include enhanced cleaning practices, personalized attention to guest needs regarding hygiene, and measures to ensure social distancing within the property.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 2 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? No
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 14:00 - Check-out: 12:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Restaurant is not working, but still we can provide breakfast to a person or family (not all people (not families) at once.
Superior Double Room with SofaAir-conditioned room with a flat-screen TV.
SuiteFeatures a flat-screen TV. Bathrobes and slippers are provided.
Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Budget Single RoomThis air-conditioned single room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Superior SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as city views. The unit offers 1 bed.
Guest Reviews
9.0
Excellent
Location
Viva Hotel boasts an exceptional and convenient location that has consistently impressed its guests. Nestled not far from the bus station and notably close to the airport, its prime positioning makes it easy for travelers to reach key destinations in the city. The hotel is just a short walk away from a large supermarket equipped with a food court, as well as multiple metro stations, one of which offers a direct line to the train station. Cab rides from the hotel to various destinations are affordable, which adds to the convenience for visitors.
In addition to its strategic location, Viva Hotel offers clean and spacious rooms that provide a comfortable stay. Guests have appreciated the easy access to parking and an overall well-protected environment. With positive staff interactions and cozy accommodations, the hotel's value for money is enhanced by its prime location, making it a favored choice for many travelers.
Breakfast
Guests of 'Viva Hotel' have shared overwhelmingly positive remarks about the breakfast offerings. Many highlighted that the breakfast was delicious, surpassing their expectations with a wonderful variety and a robust selection of options. Reviewers appreciated the buffet style, describing the breakfast as tasty, fresh and healthy. The sheer variety and heartiness of the breakfast left a strong impression on many visitors with adjectives like excellent, wonderful and awesome being frequently used. Though there were a couple of mentions about the breakfast being meager or just adequate compared to other Ukrainian hotels, the overall sentiment is that the breakfast experience at Viva Hotel is enjoyable, satisfying and well above average.
Rooms
The rooms at Viva Hotel have garnered positive feedback for their cleanliness, comfort and spaciousness. Guests frequently describe the rooms as clean, tidy and well-maintained. Many appreciate the comfortable, wide beds and the cozy atmosphere. Several reviews note that the rooms have been newly renovated, adding a modern touch to the accommodations.
Travelers also highlight the warmth of the rooms, especially during the winter, which adds to the coziness and overall comfort. Despite a few mentions of rooms feeling too hot, guests generally find the environment pleasant.
Spaciousness is another recurring theme with many guests pleased by the ample room available. The friendly staff also contribute to a positive experience, ensuring that the hotel stays inviting and hospitable. Although a few guests noted minor issues such as noise with open windows and some room sizes being smaller than expected, the overall impression of the rooms at Viva Hotel is highly favorable.
Beds
The beds at Viva Hotel generally receive positive remarks from many guests. Notably, the comfortable mattresses and big beds contribute to a pleasant sleeping experience with several guests describing the beds as very comfortable or even like sleeping on a cloud. Cleanliness of the rooms and a warm ambience also enhance the overall comfort. However, not all experiences are perfect; occasional concerns include the mattress not being soft enough, beds shaking and creaking and uncomfortable pillows. Additionally, the placement of the air conditioner directly opposite the bed is mentioned. Overall, while most guests appreciate the comfort and quality of the beds, some suggest room for improvement.
Cleanliness
The Viva Hotel has garnered impressive praise for its exceptional cleanliness, leaving guests thoroughly satisfied with the condition of their accommodations. Reviews frequently highlight the pristine state of the hotel, describing it as very clean, cozy, quiet and hygienic. The renovated facilities are noted for their beauty and spaciousness, contributing to an inviting and comfortable atmosphere.
Guests are particularly appreciative of the consistently clean rooms and common areas, as well as the good quality bedding and towels provided. The support and friendliness of the hotel staff significantly enhance the overall experience with many reviewers mentioning the staff's great attitude and helpfulness.
In addition to cleanliness, the breakfast has received positive mentions, described as nice and tasty. Although the majority of reviews are overwhelmingly positive, a couple of guests noted minor lapses in room hygiene, such as the presence of long hairs from previous occupants. Despite these isolated incidents, the general consensus reflects a high standard of cleanliness and guest satisfaction at Viva Hotel.
Staff
Numerous reviews for Viva Hotel emphasize the exceptional quality of its staff. Guests consistently describe the team as pleasant, friendly and professional, repeatedly noting their politeness and helpful attitude. The front desk personnel receive special praise for their kindness and responsiveness, often going above and beyond to assist with any requests.
Words like courteous, welcoming and incredible are frequently used to depict the level of service, highlighting a genuine care for guests' needs. Reviewers also appreciate that any issues are addressed quickly and efficiently, reinforcing the staff's commitment to ensuring a pleasant stay.
Overall, the staff’s commitment to providing excellent service greatly enhances the guest experience at Viva Hotel, making it a standout feature for many visitors.
No, Viva Hotel doesn't have any pool.
No, a spa isn't available at Viva Hotel.
Yes, Viva Hotel welcomes dogs.
No, parking facilities aren't available at Viva Hotel.