Apartments SmartHause
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsApartments SmartHause generally receives positive feedback for its location and staff, though cleanliness is a notable area of concern. The location is praised for its convenience and the abundance of nearby amenities such as shops, cafes, banks, and markets, which enhance the comfort of the stay. Guests appreciate the quiet atmosphere and variety of dining options, including a pizzeria and sushi restaurant, despite being a bit distant from the metro station. The presence of a parking facility is an added benefit for visitors with vehicles, making it a desirable location overall, especially given its alignment with the price and quality of the accommodation.
In terms of cleanliness, guests frequently express dissatisfaction due to issues like stained linens, dusty floors, and neglected maintenance. Complaints about sound insulation and unpleasant odors, such as smoke and dampness, are common, contributing to a sense of neglect. Furnishings and equipment are often perceived as worn out, and even basic amenities like towels and dishes sometimes do not meet hygiene standards, leading to frustration among guests.
On the positive side, the staff receives commendation for its polite and responsive service. Many guests appreciate the owner's friendly demeanor and quick resolution of any issues, with the staff described as polite and ready to assist by providing necessary dishes and bedding. Nevertheless, there are occasional reports of unfriendly or absent staff, and initial experiences at the reception are not always welcoming. Some guests have encountered staff unwilling to communicate in the local language, but the management’s willingness to address problems is a key highlight of the guest experience.
Overall, Apartments SmartHause offers a convenient location and commendable staff interactions, although improvements in cleanliness could enhance guest satisfaction significantly.
Categories
In terms of cleanliness, guests frequently express dissatisfaction due to issues like stained linens, dusty floors, and neglected maintenance. Complaints about sound insulation and unpleasant odors, such as smoke and dampness, are common, contributing to a sense of neglect. Furnishings and equipment are often perceived as worn out, and even basic amenities like towels and dishes sometimes do not meet hygiene standards, leading to frustration among guests.
On the positive side, the staff receives commendation for its polite and responsive service. Many guests appreciate the owner's friendly demeanor and quick resolution of any issues, with the staff described as polite and ready to assist by providing necessary dishes and bedding. Nevertheless, there are occasional reports of unfriendly or absent staff, and initial experiences at the reception are not always welcoming. Some guests have encountered staff unwilling to communicate in the local language, but the management’s willingness to address problems is a key highlight of the guest experience.
Overall, Apartments SmartHause offers a convenient location and commendable staff interactions, although improvements in cleanliness could enhance guest satisfaction significantly.
Apartment with Free Wi-Fi
Cheap Apartment
3-Star Apartment
Guest Reviews
The location of Apartments SmartHause is frequently praised by guests for its convenience and the abundance of nearby amenities. Visitors appreciate the proximity to shops, cafes, and essential services like banks and markets, which all contribute to a comfortable stay. Despite being a 15-minute walk from the nearest metro station, the area compensates with its quiet atmosphere and access to a variety of dining options, including a pizzeria and sushi spot. The presence of a parking facility further enhances the convenience for guests with vehicles. Overall, while some find the distance from public transport a bit far, the location is generally regarded as good, aligning well with the price and quality offered by the accommodation.
Apartments SmartHause may present appealing visuals online, but guests have found a significant gap between expectations and reality when it comes to cleanliness. Many reviewers have highlighted that the level of cleanliness falls short, pointing out various issues such as stained linens, dusty floors, and neglected maintenance. Common complaints include poor sound insulation and unpleasant odors, particularly smoke and dampness. The furnishings and equipment often appear worn out, contributing to an overall sense of neglect. Even the basics, like towels and dishes, sometimes fail to meet hygiene standards, leaving guests frustrated and dissatisfied with their stay.
The staff at Apartments SmartHause receives a mix of feedback from guests. On the positive side, many appreciate the polite and responsive nature of the owner, who is noted for being friendly and quick to resolve any issues that arise. The staff is described as polite and always ready to help, providing guests with good service and responding to requests such as providing necessary dishes and bedding. However, there are also reports of some less favorable encounters. Some guests mention occasions when staff appeared absent or were perceived as arrogant. Initial experiences at the reception were not always welcoming, and there were instances where the concierge and administrator were unfriendly or unwilling to communicate in the local language. Despite these mixed reviews, the management's willingness to address problems is a key highlight.
Location Show Map
Location
Cleanliness
Staff
No, Apartments SmartHause doesn't have any pool.
No, a spa isn't available at Apartments SmartHause.
No, Apartments SmartHause doesn't allow dogs.
No, parking facilities aren't available at Apartments SmartHause.
No, Apartments SmartHause doesn't have a gym.
Location Show Map
More Options
