BYSmartHouse
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Summary of reviewsBYSmartHouse has garnered a notable mix of positive and negative reviews across various categories.
Its **location** is highly praised for convenience with supermarkets, cafes and 24/7 shops within walking distance. The proximity to Beresteiska subway station and nearby tram and trolleybus stops ensures excellent connectivity to the city center and Podil. This blend of accessibility and competitive pricing makes it a favorable choice for many travelers.
The **rooms** are considered budget-friendly with essential amenities such as air conditioning, hot water, a microwave and a washing machine. Guests appreciate the clean bedding and the overall coziness, particularly for short stays or business trips. However, there are significant concerns regarding the need for cosmetic repairs and enhanced cleanliness. Reports of broken locks, damaged furniture and mold in bathrooms indicate a pressing need for maintenance and thorough cleaning.
The **cleanliness** of BYSmartHouse presents a mixed picture. Some guests describe their apartments as clean and comfortable, while others have noted issues like dust, dirty bedding and mold. The inconsistency in housekeeping standards suggests that improvements are necessary to meet guests' expectations consistently.
**Staff** interactions at BYSmartHouse also evoke mixed reactions. Positive reviews highlight the attentiveness, responsiveness and friendly demeanor of certain staff members, contributing to a smooth settlement and eviction process. However, problems with responsiveness, professionalism and indifference from security have detracted from many guests' overall experience.
The **free Wi-Fi** service is another area of concern. Reviews frequently mention unreliable connections, issues with obtaining clear information and passwords and weak signals even when connected. This suggests a need for an upgrade to the Wi-Fi infrastructure to satisfy guest requirements.
Finally, opinions about the **beds** vary significantly. While some guests find the beds comfortable, others encounter issues like overly soft or saggy mattresses, noticeable springs and creaky frames. Complaints about subpar pillows and insufficient bedding provisions indicate that improvements are necessary to enhance sleep quality for all guests.
Overall, BYSmartHouse offers a convenient and budget-friendly option but requires attention to maintenance, cleanliness, Wi-Fi infrastructure and bed quality to fully meet guest expectations.
Categories
Its **location** is highly praised for convenience with supermarkets, cafes and 24/7 shops within walking distance. The proximity to Beresteiska subway station and nearby tram and trolleybus stops ensures excellent connectivity to the city center and Podil. This blend of accessibility and competitive pricing makes it a favorable choice for many travelers.
The **rooms** are considered budget-friendly with essential amenities such as air conditioning, hot water, a microwave and a washing machine. Guests appreciate the clean bedding and the overall coziness, particularly for short stays or business trips. However, there are significant concerns regarding the need for cosmetic repairs and enhanced cleanliness. Reports of broken locks, damaged furniture and mold in bathrooms indicate a pressing need for maintenance and thorough cleaning.
The **cleanliness** of BYSmartHouse presents a mixed picture. Some guests describe their apartments as clean and comfortable, while others have noted issues like dust, dirty bedding and mold. The inconsistency in housekeeping standards suggests that improvements are necessary to meet guests' expectations consistently.
**Staff** interactions at BYSmartHouse also evoke mixed reactions. Positive reviews highlight the attentiveness, responsiveness and friendly demeanor of certain staff members, contributing to a smooth settlement and eviction process. However, problems with responsiveness, professionalism and indifference from security have detracted from many guests' overall experience.
The **free Wi-Fi** service is another area of concern. Reviews frequently mention unreliable connections, issues with obtaining clear information and passwords and weak signals even when connected. This suggests a need for an upgrade to the Wi-Fi infrastructure to satisfy guest requirements.
Finally, opinions about the **beds** vary significantly. While some guests find the beds comfortable, others encounter issues like overly soft or saggy mattresses, noticeable springs and creaky frames. Complaints about subpar pillows and insufficient bedding provisions indicate that improvements are necessary to enhance sleep quality for all guests.
Overall, BYSmartHouse offers a convenient and budget-friendly option but requires attention to maintenance, cleanliness, Wi-Fi infrastructure and bed quality to fully meet guest expectations.
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Guest Reviews
BYSmartHouse boasts a convenient location with a variety of amenities close by, making it an ideal choice for travelers. Numerous supermarkets, cafes and 24/7 shops are within easy walking distance, ensuring guests have access to essentials and dining options at any time. The hotel is well-connected with the Beresteiska subway station just a 10-15 minute walk away or a short ride by trolleybus. For those needing to venture further, tram and trolleybus stops are only a few minutes from the hotel, offering direct routes to the city center and Podil. Though the hotel is a bit removed from the center, this is reflected in competitive pricing and the excellent transportation links make it easy to get around. Overall, the blend of convenience, comfort and accessibility makes BYSmartHouse a great location for visitors.
BYSmartHouse offers a budget-friendly option for travelers with a range of room styles and sizes. Some guests appreciate the good value-for-money, citing clean bedding and essential amenities such as air conditioning, hot water, a microwave and a washing machine. The rooms are generally described as comfortable and cozy, particularly for short stays or business trips. They are also noted for being fully furnished with necessary items like an iron and a hairdryer.
However, several reviews highlight significant areas in need of improvement. Many rooms are small and require cosmetic repairs with issues such as broken locks, damaged furniture and faulty appliances. Cleanliness is a recurrent concern with reports of mold, uncleaned surfaces and unpleasant odors. The condition of bathrooms appears particularly problematic with multiple mentions of mold, broken fixtures and poor maintenance.
Despite these drawbacks, guests who received prompt room replacements seemed satisfied with the resolution. Overall, while some rooms are praised for their comfort and organization, consistent maintenance and thorough cleaning are critical areas that need attention to enhance the guest experience at BYSmartHouse.
Visitors to BYSmartHouse have mixed opinions about the quality of the beds. While some guests found the beds to be comfortable and appreciated the spacious, clean rooms, many others faced significant challenges. Numerous reviews mentioned issues such as overly soft or saggy mattresses, noticeable springs and creaky bed frames. Several guests also noted that the pillows were subpar and the beds, whether traditional or folding, often led to discomfort and poor sleep quality. There were also remarks about inadequate bedding provisions, including insufficient towels and the absence of proper blankets. Overall, it seems that bed comfort at BYSmartHouse is inconsistent, ranging from satisfactory to needing considerable improvement.
BYSmartHouse has received mixed reviews regarding its cleanliness. While some guests found the apartments clean, cozy and in accordance with the promotional photos, others noted significant issues. Positive reviews highlight the cleanliness and comfort of the space, describing it as clean, tidy and equipped with all necessary conveniences.
However, many guests reported serious cleanliness problems. Issues included dust in various places, dirty bedding and spoons and mold in the shower. Several reviewers mentioned that the cleaning efforts seem to be minimal, often just changing bed linens and mopping floors with water, leading to a lack of a clean smell. There were also numerous reports of dirt and stains on surfaces such as rugs, sofas, walls and floors. Inadequate cleaning supplies, cracked ceilings and lighting issues in rooms and bathrooms further marred the experience for several visitors.
Overall, while some guests had positive experiences with the cleanliness, significant and recurring issues indicate that BYSmartHouse may need to improve its housekeeping standards to meet guests' expectations.
The reviews for BYSmartHouse reveal mixed sentiments about the hotel's staff. On the positive side, guests appreciated the attentive and understanding staff members, noting their responsiveness and efficiency. Instances of helpfulness included providing a thermometer when needed and quickly replacing broken chairs. Many guests had a smooth experience with prompt settlement and eviction processes. The clean hotel environment and the friendly demeanor of some staff, particularly a blonde receptionist, were highlighted positively.
However, numerous reviews pointed out significant issues with staff responsiveness and professionalism. Some guests experienced delayed or no responses despite multiple calls and the staff's unfriendliness and unprofessional behavior were noted as major drawbacks. Specific incidents, such as a guest having to carry bags up and down multiple floors and unauthorized reservation cancellations, detracted from the overall experience. Complaints also extended to security, which was described as indifferent. These combined positive and negative experiences paint a complex picture of BYSmartHouse’s service quality.
Guests at BYSmartHouse have expressed concerns about the Wi-Fi service provided by the hotel. Reviews consistently mention issues with unreliable internet connections with many guests reporting that the Wi-Fi frequently disconnects or is entirely unavailable. There are repeated complaints about the lack of clear information and passwords for accessing the Wi-Fi, leading to frustration among visitors. Additionally, some guests have noted that even when a connection is established, the signal is often weak or does not work in their rooms. These issues suggest that the hotel may need to address and upgrade its Wi-Fi infrastructure to better meet guest expectations.
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Location
Rooms
However, several reviews highlight significant areas in need of improvement. Many rooms are small and require cosmetic repairs with issues such as broken locks, damaged furniture and faulty appliances. Cleanliness is a recurrent concern with reports of mold, uncleaned surfaces and unpleasant odors. The condition of bathrooms appears particularly problematic with multiple mentions of mold, broken fixtures and poor maintenance.
Despite these drawbacks, guests who received prompt room replacements seemed satisfied with the resolution. Overall, while some rooms are praised for their comfort and organization, consistent maintenance and thorough cleaning are critical areas that need attention to enhance the guest experience at BYSmartHouse.
Beds
Cleanliness
However, many guests reported serious cleanliness problems. Issues included dust in various places, dirty bedding and spoons and mold in the shower. Several reviewers mentioned that the cleaning efforts seem to be minimal, often just changing bed linens and mopping floors with water, leading to a lack of a clean smell. There were also numerous reports of dirt and stains on surfaces such as rugs, sofas, walls and floors. Inadequate cleaning supplies, cracked ceilings and lighting issues in rooms and bathrooms further marred the experience for several visitors.
Overall, while some guests had positive experiences with the cleanliness, significant and recurring issues indicate that BYSmartHouse may need to improve its housekeeping standards to meet guests' expectations.
Staff
However, numerous reviews pointed out significant issues with staff responsiveness and professionalism. Some guests experienced delayed or no responses despite multiple calls and the staff's unfriendliness and unprofessional behavior were noted as major drawbacks. Specific incidents, such as a guest having to carry bags up and down multiple floors and unauthorized reservation cancellations, detracted from the overall experience. Complaints also extended to security, which was described as indifferent. These combined positive and negative experiences paint a complex picture of BYSmartHouse’s service quality.
Wi-Fi
No, BYSmartHouse doesn't have any pool.
No, a spa isn't available at BYSmartHouse.
Yes, BYSmartHouse welcomes dogs.
No, parking facilities aren't available at BYSmartHouse.
No, BYSmartHouse doesn't have a gym.
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