3-Star HotelThis non-smoking property features an indoor pool, fitness center, and on-site restaurant. The accommodations are modernly furnished with free wireless internet, microwave, and mini fridge. Guests have appreciated the comfortable beds, pillows, and great breakfast.
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Summary of reviews related to the '3 Star' categoryThe Crowne Plaza Kitchener-Waterloo by IHG, is generally perceived as aligning with its three-star rating. While some guests find the accommodation adequate and in line with their expectations based on its classification and previous reviews, others highlight that the value for money could be improved. Concerns were raised regarding the high rates, which some feel are not justified by the service levels, suggesting the Hotel may not fully deliver on its claims of luxury.
Facility-wise, there were instances where advertised amenities like the sauna and hot tub were out of order, disappointing some visitors. Guests staying for a brief one-night visit noted that the prices could be reduced to further align with the three-star hotel experience. Despite these concerns, the overall sentiment indicates that the hotel meets basic expectations but might benefit from reassessing its pricing strategy to better match the value perceived by its guests.
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