Kobe34.69050500,
135.18984000,
Chuo-ku Sannomiya-cho 3-8-8(Show on Map)
8.3
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsCandeo Hotels Kobe Tor Road receives consistently positive reviews across several categories, making it a favored choice for visitors to Kobe. The hotel's prime location in the heart of the city is highly praised, offering easy access to major train stations, bustling shopping areas, diverse dining options and popular tourist spots. This strategic location allows for convenient exploration of Kobe, making it an ideal base for both leisure and business travelers.
Breakfast at the hotel is frequently highlighted as a delightful experience, offering a variety of tasty Japanese and Western dishes. The efficiency and politeness of the staff during breakfast service further enhance the dining experience. Although some guests noted a limited selection for European-style items, the overall sentiment toward the breakfast is positive.
The rooms at Candeo Hotels Kobe Tor Road are well-received for their cleanliness, comfort and modern design. Guests appreciate the stylish décor, large windows and thoughtful layout. Many highlight the beautiful city and mountain views from their rooms. While some find the room sizes small, this does not detract from the overall positive experience, particularly given the excellent amenities and comfortable beds.
The hotel's cleanliness is another strong point with meticulous housekeeping ensuring tidy and fresh rooms daily. The public bath areas, including the rooftop bath, are described as immaculate and relaxing, adding to the guests' comfort. The staff's commitment to maintaining high hygiene standards significantly enhances the overall experience.
Exceptional staff service is a hallmark of Candeo Hotels Kobe Tor Road. Guests consistently commend the staff's helpfulness, courtesy and efficiency. Front desk personnel are particularly noted for their kindness and flexibility, contributing to a welcoming atmosphere. The breakfast team also receives praise for attentive service.
Families find the hotel welcoming and accommodating with particular attention to children's needs. Although room sizes may feel cramped for larger families, the overall comfort and amenities provided make for an enjoyable stay. Further improvement in providing local tourist information could enhance the experience for families.
The hotel's beds receive mixed feedback with many guests praising the comfort and quality, while some suggest improvements for better support and firmness. Despite occasional minor issues, the comfort and cleanliness of the bedding are generally appreciated.
As a four-star establishment, Candeo Hotels Kobe Tor Road strikes a balance between quality and value. The hotel offers excellent service, well-maintained facilities and a functional, thoughtful room design, making it an appealing choice for visitors. Its accessibility to various attractions and practical amenities further add to its attractiveness.
The hotel offers a luxurious yet affordable experience with standout amenities such as the Sky Spa and imported bath products. Guests appreciate the upscale atmosphere, exceptional service and comfortable, well-furnished rooms. The breakfast buffet and overall cost performance make Candeo Hotels Kobe Tor Road a commendable choice for those seeking comfortable luxury without the high price tag. Show more
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Categories
Accessible Hotel
This hotel features wheelchair access and includes facilities for disabled guests such as an emergency cord in the bathroom, lower bathroom sink, and toilet with grab rails.
4-Star Hotel
Located in the Sannomiya area, this hotel offers a comfortable stay with modern amenities. Its proximity to transportation hubs makes it easy to explore Kobe and the surrounding areas. The hotel is known for its convenient location and service.
Family Friendly Hotel
Room Types
Standard Twin Room - Non-SmokingThis air-conditioned twin room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.
Corner Twin Room - Non-SmokingThis air-conditioned twin room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.
Deluxe Twin Room - Non-SmokingThis triple room has air conditioning, hot tub and seating area.
A sofa bed will be prepared for a 3rd guest, only when the booking is made for 3 people. Please indicate the correct number of guests at time of booking.
Queen Room - Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
King Room - Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Queen Room for Single Use - Non-SmokingThis air-conditioned single room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Standard Double Room - Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Room Selected at Check-In - Non-Smoking (No choice of bed preference)This air-conditioned twin/double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Kobe, Candeo Hotels Kobe Tor Road boasts a prime location that is highly praised by its guests. Conveniently situated near multiple train stations, including Sannomiya and Motomachi, the hotel's accessibility to public transport makes it an excellent base for exploring the city. Visitors find themselves within walking distance of bustling shopping areas, an array of restaurants, vibrant Chinatown and popular tourist spots.
The hotel's proximity to central hubs and major attractions allows for easy exploration of Kobe’s downtown area and waterfront. Shopping enthusiasts appreciate the nearby department stores and boutique shops along Higashiyamachi shopping district, while food lovers enjoy the diverse dining options right at their doorstep. Many reviews highlight the convenience of moving around, whether it’s for sightseeing, shopping or dining.
The strategic location also offers easy access to key transport links, making day trips to Kyoto and Himeji-jo straightforward. Whether you're on a leisurely vacation or a business trip, the hotel's central position ensures that all necessities—from dining to transportation—are conveniently close at hand. Overall, the exceptional location of Candeo Hotels Kobe Tor Road provides guests with a seamless and enriching experience of Kobe city.
Breakfast
Candeo Hotels Kobe Tor Road offers a breakfast experience that receives high praise for its taste and variety. Guests frequently described the breakfast as delicious, luxurious and fulfilling. There are many options available, often highlighting a mix of Japanese and Western dishes, including a range of vegetable dishes, homemade tofu and daily changing fish options. The inclusion of drip coffee and pastries enhances the appeal for many visitors.
Despite these positive comments, some reviewers noted a limited selection, especially for those expecting more European-style breakfast items. Others mentioned that the breakfast could feel somewhat monotonous over longer stays, although slight menu changes help mitigate this. The breakfast venue is well-reviewed for its spacious and scenic views from the upper floors, although a few guests found it small and less varied compared to other hotels.
The efficiency and politeness of the staff during breakfast service add to the overall pleasant experience. While a few guests mentioned the absence of egg dishes and a preference for more bread options, the overall sentiment is overwhelmingly positive, making breakfast at Candeo Hotels Kobe Tor Road a noteworthy highlight for many guests.
Rooms
The 'Candeo Hotels Kobe Tor Road' boasts rooms that have received high praise for their cleanliness and comfort. Many guests were delighted by the spaciousness of their accommodations, particularly appreciating the stylish and modern décor, large windows and thoughtfully designed layout. The views from the rooms, often showcasing the beautiful cityscape and mountains, were frequently highlighted as a notable feature. Though several reviewers mentioned that the room sizes were on the smaller side, this was generally expected and did not detract from the overall positive experience.
Guests found the rooms to be well-equipped with necessary amenities, including comfortable beds, functional layouts and pleasant seating areas. The cleanliness of the rooms was consistently praised, making for a comfortable stay. Some guests described the hotel rooms as cozy and efficient despite their compact size.
The hotel's convenient location and smooth check-in process also contributed to a pleasant experience. The additional facilities, such as the large communal bath and sauna, were well-maintained and provided a relaxing retreat for visitors. Overall, the 'Candeo Hotels Kobe Tor Road' delivers a comfortable and aesthetically pleasing stay with a balance of modern amenities and traditional Japanese hospitality.
Beds
Candeo Hotels Kobe Tor Road receives mixed feedback regarding its beds. Many guests highlight the comfort and cleanliness of the beds, describing them as comfortable, spacious, soft and plush with clean bedframes and good quality bed sheets. The Simmons beds, in particular, are often mentioned for their comfort. Guests appreciate the supportive and restful sleep provided by these beds.
However, some reviews indicate areas for improvement. There are mentions of beds sagging in the middle, mattresses being too soft and pillows not being comfortable enough. Some guests found the beds too small or not firm enough and there were occasional concerns about dust on shelves near the beds.
Overall, the majority of reviews lean towards a positive experience with the comfort and cleanliness of the bedding being a strong point, but guests suggest some updates to enhance the sleeping experience further.
Cleanliness
Candeo Hotels Kobe Tor Road has received highly favorable reviews concerning its cleanliness. Guests frequently describe the hotel as clean and stylish, highlighting its modern design and well-maintained facilities. The rooms, although sometimes noted as small, are consistently praised for their cleanliness and comfort. The hotel’s public bath areas, particularly the rooftop bath, are repeatedly mentioned for their immaculate condition and relaxing atmosphere.
The cleanliness of the entire hotel, including hallways and common areas, is often commended. Housekeeping is described as attentive and meticulous, ensuring that rooms are kept tidy and fresh on a daily basis. However, a few reviews mention minor issues with dust and incomplete cleaning in specific areas, such as air conditioner filters and some corners of the room. Despite this, the overall impression of cleanliness is notably positive.
Guests also appreciate the excellent hygiene standards in the spa and bathhouse facilities, which contribute to a pleasant and comfortable stay. The staff's commitment to maintaining cleanliness and their polite, energetic demeanor further enhance the guests' experience.
In summary, Candeo Hotels Kobe Tor Road offers a clean, comfortable and stylish environment with a high standard of cleanliness across its various facilities, making it a favored choice for visitors seeking a pristine and relaxing hotel stay.
Staff
Candeo Hotels Kobe Tor Road has garnered praise for its exceptional staff service. Guests consistently highlight the staff's helpfulness, courtesy and warmth. The front desk personnel are particularly noted for their kindness, flexibility and excellent service. Many reviews emphasize the pleasant smiles and welcoming demeanor of the staff, as well as their capability to handle guest needs efficiently and promptly. The breakfast team also receives commendations for providing attentive and swift service, ensuring a pleasant dining experience for all. Despite occasional minor issues, guests appreciate the staff's professional and accommodating nature, which significantly enhances the overall stay. The hotel’s staff, proficient in multiple languages, further adds to the convenience and satisfaction of international travelers.
Wi-Fi
The WiFi at Candeo Hotels Kobe Tor Road receives mixed reviews from guests. Many guests highlight the reliable and free WiFi service, noting that it worked perfectly and enabled seamless streaming on services like Amazon Prime and Netflix. However, some guests report challenges with the WiFi, including difficulty connecting, unstable connections and issues with the password settings. Despite these occasional problems, there is a general consensus that when the WiFi works, it performs well, enhancing the overall experience of staying at the hotel.
Family
Candeo Hotels Kobe Tor Road receives commendable remarks for its welcoming environment tailored to families. Guests mention that the staff demonstrate exceptional hospitality and are particularly attentive to the needs of children, ensuring a pleasant stay for family units. The children's enjoyment was highlighted with special appreciation for the large communal bath and breakfast buffet, which delighted young guests. Observations about the considerate breakfast service and efforts to accommodate children, such as seating arrangements that provide good views of the nearby railway tracks, were positively noted.
However, there are recurring comments about room size, indicating that accommodations might feel cramped, especially for larger families. Despite this, the rooms were generally found to be comfortable enough for smaller families with amenities such as lounge wear adding to the comfort.
On the downside, there is a notable lack of tourist information available at the hotel. Several reviews suggest that more maps and leaflets would greatly benefit families looking to explore the local area. Despite this shortfall, the location remains a highlight, being conveniently situated near shopping streets and offering accessibility to various attractions.
Overall, Candeo Hotels Kobe Tor Road is well-regarded for its family-friendly atmosphere, outstanding staff service and comfortable amenities, though improvements in providing tourist information would enhance the experience further.
4 Star
Candeo Hotels Kobe Tor Road stands out as a commendable four-star establishment, striking a balance between quality and value. Despite the rooms being small, as is typical in Japan, they are clean and top-quality, reflecting the hotel's commitment to attention to detail and overall cleanliness. Many guests have highlighted the excellent service and well-maintained facilities, which include a sky spa and exceptional views from the 13th floor.
The design of the rooms, while compact, is functional and thoughtfully arranged to make the space feel sufficient. Guests found the breakfast enjoyable and praised the hotel for its exceptional cost performance, making it a preferred choice for those visiting the Kobe Sannomiya area.
However, some reviews suggest that the hotel does not fully meet the four-star expectations due to issues like inconsistent towel collection and a somewhat gloomy ambiance. Despite these criticisms, the hotel's overall good value, solid service and helpful staff ensure a satisfying stay. The city of Kobe itself adds to the experience with its modern and beautiful surroundings.
Accessible
Candeo Hotels Kobe Tor Road receives accolades for its accessibility to various points of interest. The hotel's location is praised for being just a few minutes' walk from major train stations such as JR Sannomiya and Motomachi, making it highly convenient for guests traveling by public transport. The close proximity to shopping streets, restaurants and multiple dining and drinking options adds to its appeal.
Guests found the facilities practical with numerous power outlets available in the rooms. The cleanliness and comfort of the bedding were appreciated. The hotel's thoughtful amenities include a card-operated elevator and a clean bathhouse, contributing to a secure and pleasant stay.
Though the room sizes were occasionally noted as small, the overall efficiency and helpfulness of the staff made the experience positive. The convenience of borrowing items like wine glasses and plates was an added benefit. Despite occasional queues for the elevator, the developed design and strategic location of the hotel ensure it remains a preferred choice for accessibility and ease in Kobe.
Luxury
Candeo Hotels Kobe Tor Road offers a luxurious yet affordable stay that stands out for its exceptional amenities and services. Guests consistently praise the well-maintained large baths and open-air baths, which provide a refreshing and upscale experience. The imported shampoos and conditioners add an extra touch of luxury to the bathroom facilities. The hotel's Sky Spa, featuring both a hot spring and an outdoor bath, is particularly appreciated for its amazing atmosphere and relaxing environment.
The hotel's overall interior and room furnishings, including the bed and sofa, exude a sense of luxury. Breakfast is another highlight with its beautiful and luxurious buffet options. Despite not quite reaching the full luxury of five-star hotels, guests note that the experience is comparable and close to high-end standards, especially given the reasonable price.
Guest satisfaction is a priority with efficient quality and exceptional service consistently mentioned. The layout and cleanliness of the units contribute to a comfortable stay and the improved layout adds to the overall positive experience. For those seeking a luxurious feel without the high price tag, Candeo Hotels Kobe Tor Road provides excellent cost performance and a touch of indulgence.
No, Candeo Hotels Kobe Tor Road doesn't have any pool.
No, a spa isn't available at Candeo Hotels Kobe Tor Road.
No, Candeo Hotels Kobe Tor Road doesn't allow dogs.
No, parking facilities aren't available at Candeo Hotels Kobe Tor Road.
No, Candeo Hotels Kobe Tor Road doesn't have a gym.