Viceroy Kopaonik Serbia
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Summary of reviewsViceroy Kopaonik Serbia stands out as a top pick for visitors due to its prime location in the heart of Kopaonik. The hotel’s proximity to ski slopes and lifts, along with its central positioning near shops and restaurants, enhances the convenience and attractiveness of the stay. Guests frequently praise the stunning mountain views from their rooms and appreciated the ease of stepping straight onto the ski fields from the hotel.
Guests often commend the hotel's breakfast for its taste and variety, highlighting well-prepared options like omelettes and eggs Benedict, making it a memorable part of their stay. Despite some concerns about the crowded space and organizational aspects, the overall quality and abundance of food left most visitors satisfied.
Dinner at the hotel garners mixed reviews, although many guests found the food to be divine, visually appealing and of high-end quality. However, there were mentions of limited variety in the dinner buffet, which did not always meet five-star expectations.
The rooms are another highlight, consistently described as spacious, clean and exceptionally comfortable. Modern, well-appointed interiors, high-quality furniture and stunning views contribute to an overall luxurious stay. Guests appreciated the quiet, restful environment with meticulous cleanliness often noted.
The hotel's exceptional dedication to cleanliness is frequently highlighted by guests, contributing to its high standards. Additionally, the professional and friendly staff are often singled out for their politeness and efficiency, significantly enhancing the overall guest experience.
Wi-Fi is generally commended for its high-speed and reliable connectivity, despite a few instances of instability. The spa offers excellent amenities and a luxurious atmosphere, but its limited size and sometimes overcrowded conditions were noted. The gym is praised for its modern equipment and flexibility, being well-maintained and open 24-7.
The pool area receives mixed feedback; while appreciated for its cleanliness and heated temperatures, the small size of both indoor and outdoor pools often leads to crowded conditions. The hotel's parking facilities, including a heated underground garage and valet service, were appreciated for their convenience but noted for their additional charges and limited spaces during peak times.
Overall, Viceroy Kopaonik Serbia provides a modern, luxurious stay with exceptional service, cleanliness and amenities, creating a welcoming and comfortable atmosphere for families and individual travelers alike.
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Guests often commend the hotel's breakfast for its taste and variety, highlighting well-prepared options like omelettes and eggs Benedict, making it a memorable part of their stay. Despite some concerns about the crowded space and organizational aspects, the overall quality and abundance of food left most visitors satisfied.
Dinner at the hotel garners mixed reviews, although many guests found the food to be divine, visually appealing and of high-end quality. However, there were mentions of limited variety in the dinner buffet, which did not always meet five-star expectations.
The rooms are another highlight, consistently described as spacious, clean and exceptionally comfortable. Modern, well-appointed interiors, high-quality furniture and stunning views contribute to an overall luxurious stay. Guests appreciated the quiet, restful environment with meticulous cleanliness often noted.
The hotel's exceptional dedication to cleanliness is frequently highlighted by guests, contributing to its high standards. Additionally, the professional and friendly staff are often singled out for their politeness and efficiency, significantly enhancing the overall guest experience.
Wi-Fi is generally commended for its high-speed and reliable connectivity, despite a few instances of instability. The spa offers excellent amenities and a luxurious atmosphere, but its limited size and sometimes overcrowded conditions were noted. The gym is praised for its modern equipment and flexibility, being well-maintained and open 24-7.
The pool area receives mixed feedback; while appreciated for its cleanliness and heated temperatures, the small size of both indoor and outdoor pools often leads to crowded conditions. The hotel's parking facilities, including a heated underground garage and valet service, were appreciated for their convenience but noted for their additional charges and limited spaces during peak times.
Overall, Viceroy Kopaonik Serbia provides a modern, luxurious stay with exceptional service, cleanliness and amenities, creating a welcoming and comfortable atmosphere for families and individual travelers alike.
Luxury Hotel
Located in Kopaonik, this hotel offers luxurious accommodations with ski-in/ski-out access, a spa and wellness center, and fine dining options. It is known for its modern design, exceptional service, and stunning mountain views.
Hotel near Ski Resorts
This 119-room ski-in, ski-out resort offers modern luxury in an outdoor setting. It features four dining venues, including an après-ski lounge with scenic views, and The Spa at Viceroy, complete with a beauty lab, indoor vitality pool, and hammam/scrub room.
Hotel Taking Steps Towards Sustainability
Viceroy Hotels & Resorts is committed to sustainability, employing practices to help surroundings flourish and reduce their footprint. This includes installing low-flow water fixtures, using energy-efficient lighting, recycling and composting, and implementing green purchasing policies. The hotel also organizes afforestation campaigns and clean-up efforts.
Hotel for Honeymoon
Located in Kopaonik, this hotel provides a luxurious mountain retreat with modern amenities and stunning views. The combination of outdoor activities and upscale comfort makes it ideal for adventurous honeymooners.
Hotel with Spa
This luxury five-star resort offers a full-service spa with an indoor and outdoor pool, hot tub, sauna, steam room, and Turkish/Steam Bath. The spa provides a range of massages and treatments, contributing to a high-end wellness experience on Kopaonik mountain.
Size of the spa facilities: Indoor area: 36 m2 (388 ft2) Outdoor area: 40 m2 (431 ft2)
Spa facilities:
Indoor pool(s) - Number: 1
Outdoor pool(s) - Number: 1
Heated pool(s) - Number: 2
Private massage and treatment room(s) - Number: 6
Sauna(s) - Number: 2
Steam room(s) / Hammam(s) - Number: 1
Hot tub(s) / Jacuzzi(s) - Number: 1
Fitness area
Sun loungers
experience showers - Number: 2
ice fountain - Number: 1
Spa facilities opening hours: 09:00 - 22:00
Show more...Family Friendly Hotel
This hotel offers a 'Kopaonik Family Getaway' package, including complimentary access to the 'V Team Kids' Club' for 3 hours per day for children up to 14 years. The package also includes discounts on ski rentals and free accommodation with breakfast and dinner for children up to 14 years.
Dog Friendly Hotel
This hotel welcomes pets up to 15 kg with an additional fee, offering amenities like food and water bowls. It provides a luxury experience for both guests and their furry friends, ensuring a comfortable stay. Both dogs and cats are allowed.
Hotel with Swimming Pool
This five-star resort features all-season pools, including an outdoor whirlpool, a lap pool, and an indoor vitality pool located in the full-service spa. The hotel also offers a full-service spa with holistic wellness treatments, providing a comprehensive relaxation experience.
Heated Pool Indoor Pool Outdoor Pool
Hotel with Free Wi-Fi
This hotel is a full-service hotel offering free Wi-Fi. As a hotel, it provides a consistent level of service and amenities suitable for guests looking for reliable internet connectivity.
Business Hotel
This hotel offers meeting rooms and business services. It's a luxury hotel known for superior amenities and high-class services.
Hotel with Parking
This hotel provides parking facilities for its guests. It is a luxury option in Kopaonik, offering a high level of service and amenities, making parking a convenient perk.
EV charging stations
Accessible Hotel
Viceroy Kopaonik Serbia is a 5-star resort that explicitly states a commitment to providing equal access to goods and services for individuals with disabilities. Their website is designed to be accessible based on Web Content Accessibility Guidelines 2.0 AA. They also provide a direct phone number for guests with disabilities to arrange for auxiliary aids or services.
Hotel with Gym
This five-star resort features a fully-equipped fitness center with cardio and weight training equipment. It also offers private fitness coaching, state-of-the-art Technogym equipment, and is open 24/7. The hotel provides a comprehensive fitness experience with additional amenities like an outdoor pool and hot tubs with scenic views.
Hotel with EV Charging Stations
As a 5-star resort, Viceroy Kopaonik Serbia provides an electric vehicle charging station. The hotel offers luxury amenities including restaurants, a bar with ski-in/ski-out access, a library lounge, and a full-service spa.
5-Star Hotel
A luxury mountain resort providing exceptional amenities and stunning views. It features ski-in/ski-out access, multiple dining options, a spa, and elegantly designed rooms, making it ideal for both winter and summer getaways.
Hotel with Outdoor Pool
Viceroy Kopaonik Serbia offers all-season pools, including an outdoor whirlpool, a lap pool, and an indoor vitality pool within the spa. The outdoor pool area includes sun loungers.
Hotel with Indoor Pool
As a luxurious 5-star hotel with excellent guest reviews, Viceroy Kopaonik Serbia is expected to offer a premium indoor pool experience as part of its comprehensive spa and wellness facilities.
Hotel with Heated Pool
As a five-star resort, Viceroy Kopaonik Serbia features both indoor and outdoor heated swimming pools, providing guests with luxurious options for relaxation. Its full-service spa includes a hot tub, sauna, and offers various massage and body treatments, ensuring a premium wellness experience.
Hotel with Ski To Door Access
Guest Reviews
Set in the heart of Kopaonik, Viceroy Kopaonik Serbia boasts an enviable location, making it a prime choice for visitors. Guests frequently highlight its proximity to ski slopes and ski lifts with some noting a door-to-slope distance of just around 10 meters and a mere three-minute walk to the lift. Its central positioning provides easy access to nearby shops, restaurants and activities, even suitable for toddlers. The hotel's location, right on the slopes, offers stunning, unobstructed mountain views and ensures sunlight throughout the day.
Visitors also appreciate the new and modern facilities, complimenting everything from room amenities to the overall ambiance. The views from rooms, especially those overlooking the slopes, are spectacular. The convenience of stepping out of the hotel straight onto the ski fields is frequently mentioned and many agree that the location couldn’t be better.
Overall, Viceroy Kopaonik Serbia is praised for its combination of perfect location, modernity and luxury, making it a top pick for a stay in Kopaonik.
Visitors to Viceroy Kopaonik Serbia generally praise the breakfast offerings for their taste and variety. Guests often highlight the excellent quality of the food, noting diverse and well-prepared options that cater to multiple palates. Dishes like omelettes and eggs Benedict are particularly appreciated. Several reviews mention that the breakfast is delicious with a rich and abundant selection, including regional dishes.
However, there are some critiques. Space in the breakfast restaurant is often described as limited and crowded, leading to a hectic atmosphere. Service and organization during breakfast could use improvement, as indicated by accounts of long waits and insufficient seating. Additionally, some guests express disappointment with specific elements like a limited juice bar, diluted orange juice and extra charges for coffee and certain amenities.
Despite these drawbacks, many guests still found the breakfast experience satisfying and enjoyable with a generally high level of satisfaction with the food quality and variety. Elements like the terrace and regional dishes add to the positive aspects, making breakfast a memorable part of the stay for most visitors.
The reviews for dinner at the Viceroy Kopaonik Serbia highlight a mixed experience. On the positive side, many guests praised the food, describing it as divine, delicious and high-end restaurant quality. The dishes were considered varied and appetizing with some highlighting an abundant and delicious dinner. The ambiance of the dining area and the service in the ski bar were also appreciated with comments about the food being visually appealing and tasty.
However, several reviews pointed out areas in need of improvement. A common remark was the limited variety in the dinner buffet with some guests expressing disappointment in the lack of options and repetitive menus. The dinner quality, while good for some, did not meet the expectations of others, especially considering the five-star rating of the hotel. Some guests found the dinner to be reheated or lacking in diversity with specific mentions of a limited selection of dishes.
Overall, while the food was often well-received and described as delicious by many, there are suggestions for enhancing variety and ensuring the dining experience aligns more closely with the hotel's high standards.
Viceroy Kopaonik Serbia offers a superb stay with its rooms frequently described as spacious, clean and exceptionally comfortable. Many guests have praised the modern, well-appointed interiors, noting the high-quality furniture, premium materials and thoughtful design. The rooms offer ample space and are fully equipped with modern amenities, ensuring a comfortable stay. They are also noted for being warm with good room temperature and sufficient heating, including floor heating.
The cleanliness of the rooms is a common highlight with many reviews mentioning that rooms are meticulously cleaned, often twice a day. Guests appreciated the soundproofing and quiet atmosphere, contributing to a restful environment. The beds, in particular, have received numerous compliments for their comfort with some guests noting the exceptional quality of the mattresses.
Aesthetic appeal also stands out with guests enjoying the beautiful, modern decor and panoramic windows that offer stunning views of the mountain landscape. From plush bedding and spacious bathrooms to practical inclusions like writing desks and plenty of storage, the rooms meet the high expectations of visitors.
Service features are also notable with room upgrades and excellent room service enhancing the overall experience. Guests highlighted the attention to detail, such as providing slippers, bathrobes and high-end bathroom cosmetics.
However, not all feedback was positive. A few guests noted issues such as lingering odors from drains, occasional lapses in thorough cleaning and discomfort with extra beds or fold-out sofas. Rooms overlooking construction sites received negative remarks for the view.
Despite these occasional hiccups, the overarching sentiment is highly positive, emphasizing the spaciousness, cleanliness, comfort and modernity of the rooms at Viceroy Kopaonik Serbia, making it a top choice for travelers seeking luxury and relaxation amidst beautiful mountain surroundings.
At Viceroy Kopaonik Serbia, the beds receive widespread praise for their comfort. Many guests find the beds super comfy with plenty of pillows and mattresses described as soft and yielding. The Serta mattresses stand out as some of the most comfortable many have ever slept on, contributing to a restful night's sleep. Spacious rooms further enhance the luxurious experience, providing comfortable accommodations that are both warm and welcoming.
However, it's worth noting some inconsistencies with specific types of bedding. While the main beds are lauded for their comfort, some guests found the extra beds and sofa beds to be less satisfactory. For instance, there were a few instances of metal frames appearing twisted or not folding out properly, which led to discomfort. Despite these minor setbacks, the general consensus celebrates the beds for their comfort, making it a highlight of the stay at this hotel.
The reviews for Viceroy Kopaonik Serbia highlight the hotel's exceptional dedication to cleanliness. Guests frequently commend both the rooms and common areas for being consistently spotless and well-maintained. Housekeeping is often noted for its efficiency and attention to detail with twice-daily cleaning ensuring a high standard of hygiene. The interiors, including the spa and terrace, are described as very clean, tidy and well-organized. Many reviewers appreciate the modern and new feel of the hotel, which adds to the overall pristine condition. Despite a few mentions of areas that could be improved, such as late afternoon cleaning or not being thoroughly vacuumed, the overall impression is that the cleanliness is top-notch, meeting and even exceeding guests' expectations. Comfortable and spacious rooms contribute to a pleasant stay, complemented by friendly and professional housekeeping staff. In sum, Viceroy Kopaonik Serbia is praised for maintaining a high level of cleanliness and hygiene, making it a reliable choice for travelers seeking a clean and comfortable hotel experience.
The Viceroy Kopaonik Serbia is highly praised for its exceptional staff, who are consistently described as extremely friendly, kind and professional. Guests frequently highlight the team's politeness and willingness to go above and beyond to ensure a pleasant stay. The reception and housekeeping teams receive particular commendation for their attentiveness and efficiency. Numerous reviews mention the helpful nature of the staff with several guests singling out individual employees for their standout service.
While there are minor criticisms, such as unprofessional conduct in isolated cases and disorganization of room service, these appear to be exceptions rather than the norm. Most interactions with staff reflect a high level of training and guest-oriented service. The valet parking, spa and dining staff also receive special recognition for their excellent service.
Overall, the staff at Viceroy Kopaonik Serbia contribute significantly to the hotel's positive reputation, making guests feel welcome and looked after during their stay.
Viceroy Kopaonik Serbia generally impresses guests with its Wi-Fi connectivity throughout the hotel, providing high-speed and reliable internet access. Many visitors have noted the excellent and great Wi-Fi connection, which is adequate for daily internet needs. However, there are instances where the internet can be unstable, posing challenges for work or meetings and some guests experienced a temporary outage lasting over 24 hours. While the internet quality is mostly commendable, the TV services have room for improvement, particularly regarding HDMI port accessibility and Chromecast functionality, though some guests found the Chromecast to be working well. Overall, Viceroy Kopaonik delivers functional Wi-Fi that largely satisfies its guests.
The Viceroy Kopaonik Serbia offers a spa experience that garners mixed reviews. Many guests praise the spa for its excellent amenities, clean facilities and luxurious atmosphere, describing the indoor and outdoor pools as phenomenal and the saunas as well-maintained. The spa is also commended for its thoughtful gestures and organized structure.
However, numerous reviews highlight the spa's limited size with frequent mentions of it being too small, sometimes overcrowded and having too few sunbeds. Guests note the spa center can only accommodate a limited number of people at a time, necessitating reservations in advance. The indoor pool's temperature occasionally being cold and certain facilities not always functioning adds to the downside.
Family-friendly policies restrict children's access to specific hours, which could be inconvenient for families. Despite these limitations, many find the spa a pleasant, cozy and valuable part of their stay. Overall, while the quality of the facilities is high, the spa's scale and accessibility could leave some guests wishing for more space and flexibility.
The gym at Viceroy Kopaonik Serbia receives high praise from guests for its spacious and convenient layout. It's equipped with modern, professional-grade equipment, making it suitable for a wide range of workouts. Guests particularly appreciate the state-of-the-art Technogym equipment provided. The gym is well organized and maintained, ensuring a pleasant workout experience for visitors. Open 24-7, it offers the flexibility to train at any time, accessible with a room card. Overall, the gym is frequently described as great, very well-equipped and optimal for conditioning, contributing positively to the overall guest experience at the hotel. However, it is worth noting that there are occasional mentions of limitations due to its working schedule.
The pool facilities at Viceroy Kopaonik Serbia have received mixed reviews from guests with several notable positive aspects and areas for improvement. The pool area is consistently praised for its cleanliness and modernity with an excellent heated water temperature both indoors and outdoors being a highlight. The outdoor pool, in particular, offers a fantastic view and provides privacy from passerby's, which many guests enjoyed.
However, the size of the pools appears to be a recurrent issue. Both the indoor and outdoor pools are described as small and inadequate for the hotel's capacity, often leading to crowded conditions. The indoor pool has been noted to be similar to a jacuzzi in size, which may not accommodate all guests comfortably, especially during peak hours. Some guests also mentioned that the pools and Jacuzzi water could be warmer by a couple of degrees for a more comfortable experience.
Additionally, operational issues and maintenance were pointed out, such as the need for staff to open the outdoor pool cover and instances of the spa pool being out of order. There were also remarks about the lack of content and facilities in the spa area, suggesting that it could benefit from further enhancements to meet guest expectations fully.
Despite these issues, the pool area generally leaves a positive impression due to its modern facilities and well-maintained heated pools. Guests seeking a quieter and more spacious swimming experience might find the limited pool space challenging, but the scenic outdoor pool and attentive poolside service contribute positively to the hotel's appeal.
Viceroy Kopaonik Serbia offers a mix of parking options, including a heated underground garage and valet service. However, guests noted that parking comes with additional charges, which some found to be on the higher side, particularly the 20 EUR per day fee for garage use. The convenience of valet parking was appreciated by many, although a few guests preferred self-parking and mentioned that the garage space was quite tight. Despite the cost, parking availability was generally good with few complaints about finding a spot. The heated garage was a standout feature, particularly appreciated by those with ski gear. In some cases, guests were dissatisfied when they hadn't reserved a parking spot in advance and found no available spaces. Overall, while the parking facilities were praised for their convenience and features, the charges and limited spaces during peak times were noted downsides.
Viceroy Kopaonik Serbia offers a predominantly family-friendly atmosphere, making it an appealing option for those seeking a family ski vacation. The hotel staff are frequently praised for their friendliness and attentive service. Guests note the presence of playrooms, which provide engaging activities for children, though some point out a need to make reservations or incur charges for extended use. The hotel is spacious and accommodates families well with some highlights being the dedicated child club and various family activities available on the premises.
However, there are mentions of the pace of activities around Kopaonik being somewhat slow for families and a few reservations about the content offered for younger children. Certain restrictions, such as children under 14 not being allowed to use the indoor pool, are also noted. Despite these minor drawbacks, the overall impression of Viceroy Kopaonik is positive for family stays, ensuring that children have a pleasant experience. The hotel’s kid-friendly playroom garners appreciation and the staff's special touch, such as celebrating a guest's birthday with a cake, adds to the welcoming ambiance.
The hotel also earns commendations for its pet-friendly policy, treating furry family members with respect. While the hotel prides itself on being child-friendly, some guests suggest improvements, particularly in offering a more suitable breakfast option like a Swedish table to better cater to families. In summary, Viceroy Kopaonik Serbia stands out as a good family hotel, even if areas for enhancement exist to make it a more universally appealing option for families with children of all ages.
The Viceroy Kopaonik Serbia's unparalleled location stands out as its most remarkable feature, particularly for ski enthusiasts. The hotel is strategically situated right on the ski slopes, providing direct and easy access to the ski lifts. This prime position allows guests to enjoy beautiful slopes and magnificent views directly from their rooms.
Skiing and snowboarding are thoroughly catered for with several reviews highlighting the convenience of having ski rental services directly at the hotel. This means that guests can effortlessly rent ski equipment without needing to leave the premises. Additionally, there are dedicated facilities for ski school, making it a perfect spot for beginners and seasoned skiers alike.
However, it is important to note that ski lockers are not included in the price and ski storage is managed by a separate company, which may involve extra charges. Despite this, the overall location right in the middle of the Kopaonik ski area is praised for offering an fantastic mountain air and abundant sunshine, contributing to an overall superb skiing experience.
The hotel is regarded as the first international level hotel in the area, reinforcing its appeal for those looking for a premium accommodation option right at the base of the mountain. With its outstanding proximity to the ski lifts and slopes, Viceroy Kopaonik Serbia emerges as a top pick for ski lovers seeking both convenience and quality in their skiing adventures.
Viceroy Kopaonik Serbia has garnered varied reviews regarding its five-star rating, facilities and services. Many guests affirm that it operates at a world-class level and is a true five-star hotel, mentioning it deserves such a rating. The hotel is generally described as luxurious with several reviewers noting an overall high-quality experience and luxury complex with five-star amenities designed for incentive groups and smaller events. The service provided is often praised as befitting a five-star establishment with some guests labeling it a perfect five-star experience throughout all aspects.
However, there are contrasting opinions as well. Several reviews indicate that the hotel does not entirely meet the expected standards of a five-star hotel. Criticisms are directed at discrepancies in food quality and breakfast diversity, pointing out that these should not occur at such a high-rated establishment. Additionally, some guests mentioned surprising additional charges, such as for ski lockers and parking, which they felt detracted from the overall value.
Despite some areas needing improvement, the consensus tends towards a solid five-star rating with many customers acknowledging the luxurious stay and the hotel living up to international hotel chain standards. Overall, Viceroy Kopaonik Serbia is seen by many as a worthy five-star experience but has room for enhancing its consistency in certain service elements to fully meet all five-star expectations.
Viceroy Kopaonik Serbia offers a suitable environment for business travelers with proper facilities designed to host meetings and a dedicated business area for those who need to work from the hotel. Despite some shortcomings such as unstable internet and staff appearing indifferent and busy at times, the hotel is generally perceived as a great place for business trips. The amenities available are excellent and ideal for conducting business meetings. Although the cuisine quality has been compared to fast food, the overall setting makes it a viable option for professionals needing to get work done with their laptops or conduct business activities during their stay.
The heated pool at Viceroy Kopaonik Serbia receives high praise from guests for its comforting and pleasant temperature. Both the indoor and outdoor pools are highlighted for having excellent heated water. The outdoor pool, in particular, is a standout feature, described as warm and very nice, providing a perfect setting for a night swim. Guests appreciate the temperature as just right, enhancing their overall experience at the hotel. Despite one mention of slight inconvenience due to the pool size, the heated Jacuzzi also receives positive remarks. Overall, the heated pools at Viceroy Kopaonik Serbia contribute significantly to the hotel's relaxing and enjoyable atmosphere.
Viceroy Kopaonik Serbia boasts an outdoor pool that offers both luxury and relaxation, providing a fantastic spot to unwind with its heated water and breathtaking views of Pančićev Vrh. Visitors can also take advantage of the outdoor jacuzzi, enhancing the overall wellness experience. Amidst the serene setting in front of a forest, the outdoor pool is often described as a paradise, exuding a luxurious and well-thought-out ambiance.
Despite its many praises, some guests note that the outdoor pool is quite small and somewhat inconvenient to access, as it is not well-connected to the spa or indoor pool. This makes transitioning to the pool especially challenging during winter months. However, the pool's warm and inviting waters make it a great place to spend time, offering privacy and a luxurious feel. Regular maintenance of the water could enhance the experience even further.
Overall, the heated outdoor pool at Viceroy Kopaonik Serbia is highly praised and remains a highlight of the hotel's wellness and spa facilities, providing guests with a great time and a rejuvenating escape.
Viceroy Kopaonik Serbia features an indoor pool and an indoor jacuzzi as part of its spa amenities. While guests appreciate the convenience of having an indoor pool, some have noted that the size of the pool is quite small for the number of guests the hotel accommodates, especially during the winter season. The water temperature in the pool has also been mentioned as not being consistently warm enough for comfort. Despite these points, the facilities, including the sauna and heated elements of the pool, have garnered positive mentions. Utilizing the indoor spa and pool often requires booking, which ensures a more organized and private experience. Without any noticeable chlorine smell, the overall indoor pool and spa environment is considered satisfactory by many visitors.
Viceroy Kopaonik Serbia has left a lasting impression on honeymooners, perfect for special occasions like anniversaries and honeymoon trips. The hotel exudes a romantic atmosphere, providing ideal settings for couples looking to celebrate their love. Guests highlight the honeymoon suite as particularly perfect, complemented by the hotel's overall honeymoon-friendly vibe. While there are no specific mentions to detail further, the general consensus is clear: Viceroy Kopaonik Serbia is a memorable destination for any romantic getaway.
The Viceroy Kopaonik Serbia offers a top-tier luxurious experience, embodying what one might expect from a true 5-star hotel. The hotel boasts modern and beautifully designed facilities, providing an indulgent retreat in the midst of the renowned Kopaonik ski area. Visitors can expect a haven of luxury and relaxation with surroundings and interiors exuding a high level of sophistication and comfort.
The rooms are nothing short of luxurious, featuring King-size beds and equipped with advanced amenities like touchscreen light adjustment. The furniture is excellent, contributing to the overall sense of class and comfort. The building itself is modern and elegant with materials used that feel remarkably premium, ensuring a high level of comfort and cleanliness.
Guests can indulge in a luxuriously served food and a breakfast that matches the elevated standards of this type of luxury hotel. The spa area is particularly noteworthy, offering a soothing escape that's in line with the hotel's luxury image. Children and adults alike can appreciate the skiing area, including a snowy children's section in the basement, enhancing the appeal for winter sports enthusiasts.
The service provided by the Viceroy Kopaonik Serbia is at a 5-star level with careful attention to detail that's apparent throughout the entire establishment. This commitment to luxury ensures an excellent stay, making it arguably the best hotel at Kopaonik.
The Viceroy Kopaonik Serbia offers an enchanting atmosphere perfect for couples seeking a romantic retreat. Guests appreciated the thoughtful touches that made their stay beautiful with amenities designed to help recharge and relax. A wonderful view and romantic ambiance create the ideal setting for a memorable evening, enhanced by a candle-lit dinner. Visitors noted that the bellboy’s gesture of taking their picture added a personal touch to their experience. The well-organized service ensured that even early arrivals found their room ready on time. Overall, the hotel met expectations with its elegant design and romantic ambiance, making it an idyllic escape for lovers.
Viceroy Kopaonik Serbia stands out as a pet-friendly haven for travelers who wish to bring their furry companions along. The hotel’s commitment to catering to pets is evident through their attention to the needs of dogs and even other pets like cats, offering everything necessary for a comfortable stay. Guests have appreciated the provision of pet-friendly amenities such as comfortable beds, dog pillows and bowls, ensuring the pets are well taken care of.
The hotel features a large outdoor area, which dogs can enjoy and a children's play area, making it an excellent choice for families traveling with kids and pets. Notably, Viceroy Kopaonik Serbia is distinguished as the only pet-friendly hotel in Kopaonik, adding a significant advantage for pet owners choosing accommodations in the area. Despite some comments on the absence of additional pet facilities, the overall experience has been positive with many guests highlighting their satisfaction with the pet-friendly services offered.
Location Show Map
Location
Visitors also appreciate the new and modern facilities, complimenting everything from room amenities to the overall ambiance. The views from rooms, especially those overlooking the slopes, are spectacular. The convenience of stepping out of the hotel straight onto the ski fields is frequently mentioned and many agree that the location couldn’t be better.
Overall, Viceroy Kopaonik Serbia is praised for its combination of perfect location, modernity and luxury, making it a top pick for a stay in Kopaonik.
Breakfast
However, there are some critiques. Space in the breakfast restaurant is often described as limited and crowded, leading to a hectic atmosphere. Service and organization during breakfast could use improvement, as indicated by accounts of long waits and insufficient seating. Additionally, some guests express disappointment with specific elements like a limited juice bar, diluted orange juice and extra charges for coffee and certain amenities.
Despite these drawbacks, many guests still found the breakfast experience satisfying and enjoyable with a generally high level of satisfaction with the food quality and variety. Elements like the terrace and regional dishes add to the positive aspects, making breakfast a memorable part of the stay for most visitors.
Dinner
However, several reviews pointed out areas in need of improvement. A common remark was the limited variety in the dinner buffet with some guests expressing disappointment in the lack of options and repetitive menus. The dinner quality, while good for some, did not meet the expectations of others, especially considering the five-star rating of the hotel. Some guests found the dinner to be reheated or lacking in diversity with specific mentions of a limited selection of dishes.
Overall, while the food was often well-received and described as delicious by many, there are suggestions for enhancing variety and ensuring the dining experience aligns more closely with the hotel's high standards.
Rooms
The cleanliness of the rooms is a common highlight with many reviews mentioning that rooms are meticulously cleaned, often twice a day. Guests appreciated the soundproofing and quiet atmosphere, contributing to a restful environment. The beds, in particular, have received numerous compliments for their comfort with some guests noting the exceptional quality of the mattresses.
Aesthetic appeal also stands out with guests enjoying the beautiful, modern decor and panoramic windows that offer stunning views of the mountain landscape. From plush bedding and spacious bathrooms to practical inclusions like writing desks and plenty of storage, the rooms meet the high expectations of visitors.
Service features are also notable with room upgrades and excellent room service enhancing the overall experience. Guests highlighted the attention to detail, such as providing slippers, bathrobes and high-end bathroom cosmetics.
However, not all feedback was positive. A few guests noted issues such as lingering odors from drains, occasional lapses in thorough cleaning and discomfort with extra beds or fold-out sofas. Rooms overlooking construction sites received negative remarks for the view.
Despite these occasional hiccups, the overarching sentiment is highly positive, emphasizing the spaciousness, cleanliness, comfort and modernity of the rooms at Viceroy Kopaonik Serbia, making it a top choice for travelers seeking luxury and relaxation amidst beautiful mountain surroundings.
Beds
However, it's worth noting some inconsistencies with specific types of bedding. While the main beds are lauded for their comfort, some guests found the extra beds and sofa beds to be less satisfactory. For instance, there were a few instances of metal frames appearing twisted or not folding out properly, which led to discomfort. Despite these minor setbacks, the general consensus celebrates the beds for their comfort, making it a highlight of the stay at this hotel.
Cleanliness
Staff
While there are minor criticisms, such as unprofessional conduct in isolated cases and disorganization of room service, these appear to be exceptions rather than the norm. Most interactions with staff reflect a high level of training and guest-oriented service. The valet parking, spa and dining staff also receive special recognition for their excellent service.
Overall, the staff at Viceroy Kopaonik Serbia contribute significantly to the hotel's positive reputation, making guests feel welcome and looked after during their stay.
Wi-Fi
Spa
However, numerous reviews highlight the spa's limited size with frequent mentions of it being too small, sometimes overcrowded and having too few sunbeds. Guests note the spa center can only accommodate a limited number of people at a time, necessitating reservations in advance. The indoor pool's temperature occasionally being cold and certain facilities not always functioning adds to the downside.
Family-friendly policies restrict children's access to specific hours, which could be inconvenient for families. Despite these limitations, many find the spa a pleasant, cozy and valuable part of their stay. Overall, while the quality of the facilities is high, the spa's scale and accessibility could leave some guests wishing for more space and flexibility.
Gym
Pool
However, the size of the pools appears to be a recurrent issue. Both the indoor and outdoor pools are described as small and inadequate for the hotel's capacity, often leading to crowded conditions. The indoor pool has been noted to be similar to a jacuzzi in size, which may not accommodate all guests comfortably, especially during peak hours. Some guests also mentioned that the pools and Jacuzzi water could be warmer by a couple of degrees for a more comfortable experience.
Additionally, operational issues and maintenance were pointed out, such as the need for staff to open the outdoor pool cover and instances of the spa pool being out of order. There were also remarks about the lack of content and facilities in the spa area, suggesting that it could benefit from further enhancements to meet guest expectations fully.
Despite these issues, the pool area generally leaves a positive impression due to its modern facilities and well-maintained heated pools. Guests seeking a quieter and more spacious swimming experience might find the limited pool space challenging, but the scenic outdoor pool and attentive poolside service contribute positively to the hotel's appeal.
Parking
Family
However, there are mentions of the pace of activities around Kopaonik being somewhat slow for families and a few reservations about the content offered for younger children. Certain restrictions, such as children under 14 not being allowed to use the indoor pool, are also noted. Despite these minor drawbacks, the overall impression of Viceroy Kopaonik is positive for family stays, ensuring that children have a pleasant experience. The hotel’s kid-friendly playroom garners appreciation and the staff's special touch, such as celebrating a guest's birthday with a cake, adds to the welcoming ambiance.
The hotel also earns commendations for its pet-friendly policy, treating furry family members with respect. While the hotel prides itself on being child-friendly, some guests suggest improvements, particularly in offering a more suitable breakfast option like a Swedish table to better cater to families. In summary, Viceroy Kopaonik Serbia stands out as a good family hotel, even if areas for enhancement exist to make it a more universally appealing option for families with children of all ages.
Ski
Skiing and snowboarding are thoroughly catered for with several reviews highlighting the convenience of having ski rental services directly at the hotel. This means that guests can effortlessly rent ski equipment without needing to leave the premises. Additionally, there are dedicated facilities for ski school, making it a perfect spot for beginners and seasoned skiers alike.
However, it is important to note that ski lockers are not included in the price and ski storage is managed by a separate company, which may involve extra charges. Despite this, the overall location right in the middle of the Kopaonik ski area is praised for offering an fantastic mountain air and abundant sunshine, contributing to an overall superb skiing experience.
The hotel is regarded as the first international level hotel in the area, reinforcing its appeal for those looking for a premium accommodation option right at the base of the mountain. With its outstanding proximity to the ski lifts and slopes, Viceroy Kopaonik Serbia emerges as a top pick for ski lovers seeking both convenience and quality in their skiing adventures.
5 Star
However, there are contrasting opinions as well. Several reviews indicate that the hotel does not entirely meet the expected standards of a five-star hotel. Criticisms are directed at discrepancies in food quality and breakfast diversity, pointing out that these should not occur at such a high-rated establishment. Additionally, some guests mentioned surprising additional charges, such as for ski lockers and parking, which they felt detracted from the overall value.
Despite some areas needing improvement, the consensus tends towards a solid five-star rating with many customers acknowledging the luxurious stay and the hotel living up to international hotel chain standards. Overall, Viceroy Kopaonik Serbia is seen by many as a worthy five-star experience but has room for enhancing its consistency in certain service elements to fully meet all five-star expectations.
Business
Heated Pool
Outdoor Pool
Despite its many praises, some guests note that the outdoor pool is quite small and somewhat inconvenient to access, as it is not well-connected to the spa or indoor pool. This makes transitioning to the pool especially challenging during winter months. However, the pool's warm and inviting waters make it a great place to spend time, offering privacy and a luxurious feel. Regular maintenance of the water could enhance the experience even further.
Overall, the heated outdoor pool at Viceroy Kopaonik Serbia is highly praised and remains a highlight of the hotel's wellness and spa facilities, providing guests with a great time and a rejuvenating escape.
Indoor Pool
Honeymoon
Luxury
The rooms are nothing short of luxurious, featuring King-size beds and equipped with advanced amenities like touchscreen light adjustment. The furniture is excellent, contributing to the overall sense of class and comfort. The building itself is modern and elegant with materials used that feel remarkably premium, ensuring a high level of comfort and cleanliness.
Guests can indulge in a luxuriously served food and a breakfast that matches the elevated standards of this type of luxury hotel. The spa area is particularly noteworthy, offering a soothing escape that's in line with the hotel's luxury image. Children and adults alike can appreciate the skiing area, including a snowy children's section in the basement, enhancing the appeal for winter sports enthusiasts.
The service provided by the Viceroy Kopaonik Serbia is at a 5-star level with careful attention to detail that's apparent throughout the entire establishment. This commitment to luxury ensures an excellent stay, making it arguably the best hotel at Kopaonik.
Romantic
Dog Friendly
The hotel features a large outdoor area, which dogs can enjoy and a children's play area, making it an excellent choice for families traveling with kids and pets. Notably, Viceroy Kopaonik Serbia is distinguished as the only pet-friendly hotel in Kopaonik, adding a significant advantage for pet owners choosing accommodations in the area. Despite some comments on the absence of additional pet facilities, the overall experience has been positive with many guests highlighting their satisfaction with the pet-friendly services offered.
Yes, Viceroy Kopaonik Serbia has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Viceroy Kopaonik Serbia. For more information, read the answers to the Spa questionnaire
Yes, Viceroy Kopaonik Serbia welcomes dogs.
Yes, parking facilities are available at Viceroy Kopaonik Serbia.
Yes, Viceroy Kopaonik Serbia has a gym.
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