Hotel Czarny Potok Resort SPA & Conference
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Summary of reviewsHotel Czarny Potok Resort SPA & Conference is a highly praised retreat, particularly highlighted for its idyllic location, breakfast offerings, dining experiences, cleanliness and staff professionalism.
**Location:** The resort is situated in the serene outskirts of Krynica, nestled within a charming forested area and featuring a picturesque stream. This tranquil setting offers spectacular views and is an ideal retreat for nature lovers and families. The hotel’s proximity to ski slopes like Jaworzyna, convenient shuttle bus services and nearby scenic trails make it perfect for outdoor enthusiasts. The combination of natural beauty and convenient access to recreational activities makes it an excellent choice for a peaceful and rejuvenating getaway.
**Breakfast:** Guests consistently commend the breakfast experience, noting the rich, diverse and delicious offerings. Freshly squeezed juices, made-to-order omelets and luxury touches like Prosecco add to the exceptional quality and variety. The food is fresh, well-organized and beautifully presented, catering to all tastes, including children, making breakfast a standout feature of the stay.
**Dinner:** The dining experience is highly praised, especially at Restaurant Kiepura, for its delicious dishes and excellent service. Despite some occasional criticisms regarding the Italian restaurant and the a la carte menu, the overall quality of the food is commendable with a well-represented menu of European and local flavors. Guests enjoy dynamic elements like live cooking sessions, ensuring a satisfying culinary experience.
**Rooms:** The rooms are generally spacious, comfortable and clean, equipped with useful amenities. However, some guests noted that the interiors could benefit from renovation and better lighting. Noise insulation and minor maintenance issues were also mentioned, but overall, the accommodations meet guests' expectations for cleanliness and comfort.
**Cleanliness:** The resort receives high marks for its cleanliness across rooms, common areas and the spa zone. Guests appreciate the well-maintained property and the friendly, helpful staff contributing to the positive atmosphere. Minor critiques regarding dust and occasional housekeeping lapses do not detract significantly from the overall impression of a clean and comfortable environment.
**Staff:** The staff's friendliness and professionalism are frequently highlighted with many guests praising the helpful and accommodating nature of the receptionists, cleaning staff and animators. Excellent service at the restaurants, especially Kiepura, is often mentioned, emphasizing the staff's role in enhancing the guest experience.
**Free WiFi:** The resort provides good wifi coverage with reliable connectivity throughout the premises, catering well to the needs of both leisure and business travelers. Though occasional connectivity issues are reported, the majority of guests find the free wifi service satisfactory.
**Spa:** The spa offers excellent and high-level services with friendly, professional staff, clean facilities and a diverse array of treatments. Despite minor critiques about the pool size and the number of saunas, the spa area contributes significantly to the overall high standard of the hotel.
**Gym:** While the gym is functional, some guests suggest that the cardio equipment could use updating. Positive mentions highlight the range of available gym activities and additional sports facilities included in the price.
**Pool:** The well-maintained pool area caters well to families, featuring separate pools for children, an inviting outdoor pool and various water jets. Extended pool hours and additional amenities such as jacuzzis and saunas enhance the experience, despite occasional crowding and minor maintenance issues.
**Family:** The resort excels in providing a family-friendly environment with numerous activities for all ages. Guests appreciate the extensive children's program, child-friendly pools, indoor playgrounds and organized family activities, making it a premier destination for family vacations.
Overall, Hotel Czarny Potok Resort SPA & Conference offers a tranquil and picturesque setting with outstanding services and amenities that cater to various needs, making it a highly recommended choice for a peaceful and enjoyable getaway.
Categories
**Location:** The resort is situated in the serene outskirts of Krynica, nestled within a charming forested area and featuring a picturesque stream. This tranquil setting offers spectacular views and is an ideal retreat for nature lovers and families. The hotel’s proximity to ski slopes like Jaworzyna, convenient shuttle bus services and nearby scenic trails make it perfect for outdoor enthusiasts. The combination of natural beauty and convenient access to recreational activities makes it an excellent choice for a peaceful and rejuvenating getaway.
**Breakfast:** Guests consistently commend the breakfast experience, noting the rich, diverse and delicious offerings. Freshly squeezed juices, made-to-order omelets and luxury touches like Prosecco add to the exceptional quality and variety. The food is fresh, well-organized and beautifully presented, catering to all tastes, including children, making breakfast a standout feature of the stay.
**Dinner:** The dining experience is highly praised, especially at Restaurant Kiepura, for its delicious dishes and excellent service. Despite some occasional criticisms regarding the Italian restaurant and the a la carte menu, the overall quality of the food is commendable with a well-represented menu of European and local flavors. Guests enjoy dynamic elements like live cooking sessions, ensuring a satisfying culinary experience.
**Rooms:** The rooms are generally spacious, comfortable and clean, equipped with useful amenities. However, some guests noted that the interiors could benefit from renovation and better lighting. Noise insulation and minor maintenance issues were also mentioned, but overall, the accommodations meet guests' expectations for cleanliness and comfort.
**Cleanliness:** The resort receives high marks for its cleanliness across rooms, common areas and the spa zone. Guests appreciate the well-maintained property and the friendly, helpful staff contributing to the positive atmosphere. Minor critiques regarding dust and occasional housekeeping lapses do not detract significantly from the overall impression of a clean and comfortable environment.
**Staff:** The staff's friendliness and professionalism are frequently highlighted with many guests praising the helpful and accommodating nature of the receptionists, cleaning staff and animators. Excellent service at the restaurants, especially Kiepura, is often mentioned, emphasizing the staff's role in enhancing the guest experience.
**Free WiFi:** The resort provides good wifi coverage with reliable connectivity throughout the premises, catering well to the needs of both leisure and business travelers. Though occasional connectivity issues are reported, the majority of guests find the free wifi service satisfactory.
**Spa:** The spa offers excellent and high-level services with friendly, professional staff, clean facilities and a diverse array of treatments. Despite minor critiques about the pool size and the number of saunas, the spa area contributes significantly to the overall high standard of the hotel.
**Gym:** While the gym is functional, some guests suggest that the cardio equipment could use updating. Positive mentions highlight the range of available gym activities and additional sports facilities included in the price.
**Pool:** The well-maintained pool area caters well to families, featuring separate pools for children, an inviting outdoor pool and various water jets. Extended pool hours and additional amenities such as jacuzzis and saunas enhance the experience, despite occasional crowding and minor maintenance issues.
**Family:** The resort excels in providing a family-friendly environment with numerous activities for all ages. Guests appreciate the extensive children's program, child-friendly pools, indoor playgrounds and organized family activities, making it a premier destination for family vacations.
Overall, Hotel Czarny Potok Resort SPA & Conference offers a tranquil and picturesque setting with outstanding services and amenities that cater to various needs, making it a highly recommended choice for a peaceful and enjoyable getaway.
Hotel Taking Steps Towards Sustainability
The hotel's architecture incorporates natural materials such as stone and wood, designed to harmonize with the surrounding nature at the foot of Jaworzyna Krynicka mountain.
Hotel for Honeymoon
Offers a comprehensive honeymoon experience with its spa, conference facilities, and resort setting. The location provides a serene and romantic environment, ideal for couples seeking relaxation and quality time.
Hotel with Spa
Features an extensive spa menu and facilities, including multiple saunas, pools, and treatment rooms. Caters to both relaxation and therapeutic needs, making it ideal for guests seeking specific health benefits. A comprehensive wellness destination.
Family Friendly Hotel
With its spa and conference facilities, the hotel is suited for families looking for relaxation and recreation. Its location provides opportunities for family outings.
Dog Friendly Hotel
This hotel welcomes both dogs and cats of any size for an additional fee, and food and water bowls are provided in the room. It is popular with guests booking pet-friendly hotels and has a spa and conference facilities.
Romantic Hotel
Located in Krynica Zdrój, this resort offers a combination of relaxation and activities. The spa facilities and beautiful mountain setting create a romantic atmosphere. It is perfect for couples seeking a blend of adventure and tranquility.
Hotel with Swimming Pool
Located in Krynica-Zdrój, this resort offers a comprehensive spa experience with a swimming pool. It combines relaxation amenities with conference facilities, suitable for both leisure and business travelers.
Heated Pool Indoor Pool
Business Hotel
This 4-star hotel offers a blend of beach, ski, and adventure themes, providing direct access to the beach and proximity to ski shuttles and lifts. It's an ideal choice for active travelers and also caters to those seeking relaxation with its spa facilities.
Hotel with Parking
This hotel offers free parking and bus parking. It also provides access to an indoor swimming pool and a fitness center. It is located at the foot of Jaworzyna Krynicka mountain.
Accessible Hotel
This hotel offers facilities for disabled guests, including a classic room adapted for disabled people with amenities such as wireless internet, TV, air conditioning, safe, desk, hairdryer, and toiletries.
Hotel with Gym
The hotel offers a fitness center, indoor pool, spa and wellness center, steam room and also features an outdoor gym. The cardio fitness zone allows guests to take care of their health and sculpt their bodies.
5-Star Hotel
This resort offers a comprehensive spa and conference experience with an indoor swimming pool, fitness center, and various activities like bowling and skiing. It features multiple restaurants, a kids' club, and family-friendly amenities, ensuring a relaxing and entertaining stay.
Hotel with Indoor Pool
This resort provides an indoor swimming pool, a dedicated children's pool, a jacuzzi, a sauna, and a steam room. These facilities cater to both adults and families, offering a diverse range of aquatic relaxation options.
Hotel with Heated Pool
This hotel offers both an indoor pool and a heated outdoor pool. Its facilities include multiple jacuzzis and a comprehensive sauna complex, with a dedicated 18+ zone for adults, ensuring a luxurious and well-equipped heated pool and spa experience.
Hotel with Tennis Courts
Guest Reviews
Nestled in the serene outskirts of Krynica, Hotel Czarny Potok Resort SPA & Conference is a haven of tranquility, beautifully situated in a charming forested area with a stream running through the resort. Its picturesque location offers spectacular views, making it an ideal retreat for nature lovers and families alike. The hotel is strategically positioned close to several ski slopes, including Jaworzyna, providing convenient access for both novice and advanced skiers with amenities such as a free shuttle bus enhancing the experience.
Guests appreciate the peaceful atmosphere, far from the city's hustle and bustle, perfect for hiking and cycling adventures. The hotel’s surroundings are meticulously landscaped, featuring ample green spaces and outdoor relaxation areas, adding to the overall allure. Proximity to the Krynica baths and a network of scenic trails further enhances its appeal.
Despite its somewhat remote setting offering much-needed seclusion, the hotel is a short drive from the city center, making it accessible while maintaining a tranquil environment. Overall, the combination of excellent location, beautiful natural surroundings and convenient access to recreational activities make Hotel Czarny Potok a standout choice for a peaceful and rejuvenating getaway.
Guests at Hotel Czarny Potok Resort SPA & Conference consistently praise the breakfast experience. The offerings are described as very rich, diverse and delicious with a vast selection of food catering to all tastes. Freshly squeezed juices and made-to-order omelets with various ingredients are particular highlights, along with Prosecco that adds a touch of luxury. Many guests find the quality and variety of dishes, including options for children, exceptional. The food is consistently fresh, well-organized and beautifully presented, often exceeding expectations. Overall, the breakfast earns high marks for variety, quality and the overall dining experience, making it one of the standout features of a stay at this resort.
Hotel Czarny Potok Resort SPA & Conference offers a dining experience that receives high praise from its guests, particularly for the quality and variety of food. The restaurants, especially Restaurant Kiepura, are frequently lauded for their delicious dishes and excellent service with some guests describing the cuisine as fantastic and unforgettable. Breakfasts at the hotel are also highly appreciated with many guests remarking on their generosity and variety, even going as far as to claim that they offer the best breakfast they've had in hotels.
The overall quality of the food in the hotel's restaurants is commendable with European and local flavors represented well in the menu. Many guests highlight specific dishes like the masterful cauliflower risotto or the tasty roasted trout as standouts. The live cooking sessions are another aspect that guests find enjoyable, adding a dynamic element to the dining experience.
However, not all feedback is positive. Some guests found the Italian restaurant lacking in quality with specific complaints about the pizza being burnt and the food not tasting authentically Italian. There were also remarks about the a la carte menu being limited and some dishes being served only warm. The cost of dinner was cited as a drawback for a few with prices considered high and not always justifiable based on the food's quality.
Despite these occasional criticisms, the majority of reviews reflect a positive dining experience with a wide selection of tasty meals, excellent service and a range of dining options that cater to various tastes. Whether enjoying a meal at the more celebrated Kiepura restaurant or the hotel's buffet offerings, guests generally leave satisfied, underscoring the resort's reputation for delicious and well-prepared cuisine.
Hotel Czarny Potok Resort SPA & Conference offers a variety of room experiences with generally positive feedback. Guests consistently noted the spacious and comfortable nature of the rooms with many highlighting their cleanliness and well-maintenance. Rooms are described as large and cozy, often equipped with useful amenities such as minibars, coffee and tea sets and well-stocked bathrooms.
While guests appreciated the cleanliness and size, some noted that the rooms and interiors appear aged and could benefit from renovation. A few reviews mentioned specific maintenance issues like cracked tiles, broken furniture and less-than-adequate air conditioning.
Lighting seems to be a common concern with numerous mentions of rooms being dark or having insufficient lighting. Additionally, soundproofing is reportedly poor with noise from corridors and adjacent rooms disrupting the peace.
Families found the rooms accommodating, often highlighting the spaciousness and comfort provided by the large accommodations. However, some guests found the rooms too small, especially in cases where an additional bed was required.
Overall, the rooms are functional, well-equipped and mostly meet guest expectations for cleanliness and comfort, but would benefit from a fresh update and improved lighting and sound insulation.
Hotel Czarny Potok Resort SPA & Conference offers a generally positive experience when it comes to the comfort of their beds. Guests frequently laud the beds for their comfort with many highlighting the large size and high-quality bedding. Comfortable sleeping pillows also receive appreciative mentions, noted for not being lumpy, which contributes to a pleasant sleeping experience.
However, not all reviews are glowing. Some guests have pointed out issues of discomfort, chiefly regarding the softness of the mattresses. There are mentions of mattresses being overly soft, which in some cases led to discomfort, especially in the middle of the bed. Worn-out mattresses and old beddings have also been criticized with a few guests noting specific incidents of sliding mattresses and squeaky beds disrupting their sleep.
Despite these concerns, the overall sentiment is that the hotel provides a high level of comfort in their bedding, which generally enhances guests' stay and relaxation. The minor negative aspects, such as soft or worn-out mattresses, seem to be the exception rather than the rule.
Hotel Czarny Potok Resort SPA & Conference frequently receives high praise for its cleanliness. Guests consistently describe the rooms as clean, super clean and very clean, appreciating the well-maintained standard of the property. Cleanliness extends to the pool, the surroundings and common areas, contributing to the overall pleasant atmosphere of the hotel. Visitors noted clean and delicious breakfasts, further enhancing their experience.
The hotel’s staff is also frequently mentioned as friendly and helpful, adding to the positive impression of cleanliness and service. Moreover, the property is cited as being both clean inside and outside with nicely maintained surroundings. The resort’s facilities, including the SPA zone, are highlighted for their sterile conditions and overall high level of cleanliness.
However, some reviews did note a few areas where cleanliness could be improved. Specific mentions include dust near the carpet, undusted shelves and some carpets needing better vacuuming. Additionally, there were sporadic mentions of rooms not being cleaned properly and occasional hairs left in the bathroom, indicating room for improvement in the housekeeping service.
Despite these minor criticisms, the general consensus remains overwhelmingly positive, making it clear that Hotel Czarny Potok Resort SPA & Conference largely succeeds in providing a clean and comfortable environment for its guests.
The staff at Hotel Czarny Potok Resort SPA & Conference consistently receive high praise for their friendliness and professionalism. Guests frequently highlight the helpful and accommodating nature of the receptionists and other team members, describing the overall service as top-notch. The cleaning staff, in particular, are noted for their dedication and pleasant demeanor. Friendly and supportive animators also enhance the guest experience, adding a fun and engaging element to the stay.
The hotel's customer service stands out as a strong point with many reviews emphasizing the staff's willingness to help at every step. Guests appreciate the courteous and problem-solving demeanor of the team, whether at the reception, restaurant or spa. Special mentions are often made about the excellent service at the Kiepura Restaurant, both for the delicious food and attentive staff.
Even in the large, elegant setting of the hotel, where navigating the many buildings can be tricky, staff remain approachable and eager to assist. The reception and lobby bar staff receive particular commendation for their friendliness. Overall, the service is professional, friendly and makes a lasting positive impression on guests. However, a few reviews suggest that some staff might appear to perform their duties without enthusiasm, but these comments are rare.
In summary, the staff at Hotel Czarny Potok Resort SPA & Conference contribute significantly to an enjoyable and memorable stay with many guests praising their consistent friendliness, helpfulness and professionalism.
At Hotel Czarny Potok Resort SPA & Conference, the wifi service generally receives positive feedback from guests. Many guests appreciated the good wifi coverage and faultless internet connectivity available throughout the premises, including top floors. The free wifi included with the stay works perfectly for most, making it ideal for both leisure and business travelers. While some mention occasional issues with connectivity or no access, the overall consensus highlights an uninterrupted and reliable wifi experience in all areas, catering adequately to the needs of all visitors.
Hotel Czarny Potok Resort SPA & Conference presents a remarkable spa experience for its guests. Many reviews highlight the excellent and high-level spa services, noting the unforgettable relaxation moments and friendly, professional staff. The spa area is praised for being comfortable, clean and well-maintained with a diverse array of treatments and a rich offer of SPA options including massages and facial treatments that come highly recommended. The wellness facilities feature wonderfully heated saunas available from morning until late in the evening and a separate VIP sauna zone adds a touch of exclusivity.
While some guests found the pool to be small and the number of saunas and jacuzzis limited, the overall spa facilities have been described as excellent. The cleanliness and organization of the spa zone enhance the experience and many visitors enjoyed the long opening hours, allowing for flexible relaxation times. The spa's contribution to the overall high standard of the hotel is complemented by delicious breakfasts, spacious rooms and a range of leisure activities. Despite minor critiques about space limitations in certain areas, the hotel's spa area and wellness center deliver a quality and inviting environment that successfully meets the expectations of its guests.
The fitness offerings at Hotel Czarny Potok Resort SPA & Conference include a gym that is functional, though not particularly large. While some guests remarked that the gym facilities are somewhat worn and suggested that the cardio equipment could use updating, there are plenty of gym activities available, providing diverse options for staying active. The sports area, which includes a range of activities and is included in the price, receives positive mentions for its usefulness. Additionally, the spa zone is highly appreciated for its professional treatments and cleanliness, enhancing the overall relaxation experience. The clean rooms and good food further contribute to a pleasant stay at the hotel.
The pool area at Hotel Czarny Potok Resort SPA & Conference is well-maintained and features both indoor and outdoor options, catering primarily to families with children. Guests appreciate the nicely equipped and spacious pool area, which includes various water jets and offers scenic views, especially to the forest. Children's enjoyment is evident, as there are separate pools dedicated to young swimmers, including a shallow paddling pool. The outdoor pool, particularly praised for its ambiance and fun factor and the extended pool hours from 07:00 to 23:00, add to the overall positive experience.
While clean and atmospheric, the pool can feel small and may become crowded, particularly during peak times. Some visitors noted that the water can be cold and there were occasional issues with dirty towels and difficulty in accessing certain pool features due to staff limitations. Despite these minor drawbacks, the facilities, which also include a jacuzzi, sauna and salt cave, are generally considered top-notch and contribute to a relaxed and enjoyable atmosphere.
For those looking for a quieter experience, adults may prefer the separate sauna sections and other amenities like mini golf and billiards. The pool's allure, enhanced by thoughtful designs and a family-friendly environment, generally meets guests' expectations for a fulfilling holiday retreat.
Hotel Czarny Potok Resort SPA & Conference stands out as a premier family-friendly destination, offering a wealth of activities and amenities tailored for children and their families. The expansive resort boasts a variety of entertainment options for all ages, ranging from infants to the elderly. Guests have praised the extensive program of activities for children, highlighting the exceptional animation and dedicated children's club.
Families can enjoy a large, heated outdoor pool that's child-friendly, an indoor playground and multiple playrooms stocked with engaging activities. This level of attention extends to organized fun with high-quality animations and numerous attractions ensuring children never experience a dull moment. Parents find peace of mind knowing that plenty of activities are available for the whole family, including a bowling alley, mini golf and a rich array of leisure amenities.
The resort is described as perfectly suited for family vacations, offering a welcoming ambiance with thoughtful touches like a bowl of cookies upon arrival and gifts for children at departure. Guests also appreciate the well-maintained and organized facilities, ensuring a comfortable stay. Despite occasional comments about overcrowding in the pool and some acoustics issues, the general consensus is that the resort successfully fosters an environment where families can enjoy quality time together.
For those seeking a family-centric holiday, Hotel Czarny Potok Resort SPA & Conference emerges as an ideal option, offering numerous attractions and a well-rounded experience designed to entertain and care for guests of all ages.
Hotel Czarny Potok Resort SPA & Conference presents a mixed consensus among its guests regarding its four-star rating. Some patrons believe that the hotel genuinely meets and even surpasses the four-star standard, highlighting its exceptional breakfast and spa area services, luxurious room amenities and delightful food quality. For these visitors, the hotel delivers a truly four-star experience that aligns well with its pricing.
However, other guests feel the hotel falls short of its four-star claim, citing outdated facilities, insufficient room service and subpar dish quality among their concerns. They point out that certain aspects, such as room maintenance and overall comfort, do not match the expected standards of a four-star establishment. Specific buildings within the hotel complex appear to lag behind in upkeep, suggesting a need for renovation.
The hotel's conference facilities and outside amenities, such as gyms and spa areas, also show a mix of positive and negative feedback. While some guests appreciate the well-maintained meeting rooms and conference services, others note that these areas can become overly busy, diminishing their overall experience.
In summary, while some elements of the Hotel Czarny Potok Resort SPA & Conference meet the expectations of a high four-star hotel, certain areas still require improvement to consistently deliver the quality and comfort associated with this rating.
Hotel Czarny Potok Resort SPA & Conference is a solid choice for business travelers, offering a well-rounded infrastructure that caters to both work and relaxation. The hotel features excellent conference facilities and organized meeting spaces, making it highly suitable for business events and executive meetings. The business center is convenient and provides appropriate lighting conducive to productive work sessions.
The attentive and responsive staff adds to the experience, displaying a professional and friendly demeanor. However, visitors noted minor communication issues within the hotel, possibly due to its large and complex layout with numerous corridors. Despite occasional disturbances, such as loud construction noise during the day, the facilities for business meetings remained exceptional.
Additional amenities like bowling, a sports ground and a small spa provide ample opportunities for relaxation after a day of meetings. Guests appreciated the hotel's clear passage routes and identifiable markings, contributing to an efficient stay. Although some found the hotel's pricing and certain service aspects lacking, overall, it remains a recommended venue for both business and leisure purposes.
Hotel Czarny Potok Resort SPA & Conference is a clean and well-maintained property, offering many amenities that cater to all kinds of guests. The hotel is particularly noted for its accessible features, making it a welcoming destination for those with disabilities. The spa is well-equipped and designed to accommodate disabled guests and there are ramps and elevators available that provide access to all floors. Disabled parking and rooms adjusted for disabled needs ensure that the stay is as comfortable as possible.
Despite some challenges like many stairs, walkways and icy paths which can be difficult for children and the elderly, the resort has made significant efforts to be inclusive. Entrances might pose difficulties for strollers, but otherwise, the structure is accessible and provides a full range of services including room service tailored to wheelchair patients.
The hotel itself is situated in a good location with numerous family-friendly attractions, such as a mini golf course and an aerial tram. These facilities tend to attract families and provide a wonderful experience for both children and elderly guests. The design, elegance and cleanliness of the hotel, combined with its strong focus on creating an accessible environment, ensure that it is a highly recommended destination for all visitors, including those with mobility and physical challenges.
The heated pools at Hotel Czarny Potok Resort SPA & Conference receive high praise for enhancing guests' relaxation experiences. The outdoor heated pool, complete with a nearby jacuzzi, offers a warm, well-cleaned environment perfect for a leisurely dip. The pool heater works flawlessly, ensuring that the water temperature remains consistently pleasant. Guests appreciate the facility's extended hours with the jacuzzi and sauna available until 11:00 PM, making it convenient for evening relaxation. Lifeguard Mr. Mariusz's presence adds to the sense of safety and comfort in the pool area. Although some guests found the spa pool smaller and shallower, making it harder to swim, the overall experience of the heated pools is highly appreciated for its calming and enjoyable qualities.
Hotel Czarny Potok Resort SPA & Conference offers a well-maintained indoor pool area that includes a variety of features aimed at relaxation and enjoyment. The pool itself is quite large and open from 07:00 to 23:00, making it highly accessible to guests throughout the day. Among the amenities are several pools, including a heated pool, special use area pools, play pools and a spa pool. The pool area is complemented by a range of saunas, providing ample options for unwinding.
The indoor pool and surrounding facilities are noted for being clean and well-kept, creating a comfortable environment for guests. An excellent staff, particularly the lifeguard Mr. Mariusz, adds to the positive experience. However, there are some comments about the water being cold and the pool being shallow, which may make swimming challenging. Despite these points, the atmosphere is intimate and suitable for both adults and children with activities like bowling also available to keep everyone entertained.
Overall, the hotel's indoor pool area is a significant attraction, featuring a blend of greenery, adequate heating and a welcoming ambiance, despite needing some improvements in management and water temperature.
Hotel Czarny Potok Resort SPA & Conference stands out as an exceptional destination for honeymooners, offering a range of facilities and services that make it ideal for romantic getaways. Guests have praised the hotel for its romantic decorations and thoughtful touches, including special gifts to celebrate occasions such as a 40th wedding anniversary. The honeymoon suite has been highlighted for its comfort and charm, providing an ideal accommodation for newlyweds and couples celebrating their love. The resort is also noted for helping with engagement plans and offering romantic dinners, making it a perfect spot for both wedding anniversaries and honeymoons. The atmosphere at Hotel Czarny Potok is warmly described as the ideal for post-wedding stays and loving celebrations.
Hotel Czarny Potok Resort SPA & Conference offers a captivating and romantic setting that is perfect for couples seeking an unforgettable getaway. The hotel boasts an atmospheric lobby with relaxing, fairy-tale-like ambience, often accompanied by soothing background music. The romantic dinners by candlelight and live music create an intimate atmosphere perfect for celebrations such as anniversaries or engagements.
The honeymoon suite is particularly praised for its lovely romantic decorations and thoughtful gifts, adding a special touch to any couples' stay. The SPA provides a wonderful opportunity for couples to relax together, further enhancing the romantic experience. The hotel staff are very kind and helpful, which is especially appreciated when organizing special surprises or events.
While some guests feel the hotel is better suited for family holidays rather than purely romantic stays, the unique atmosphere and great romantic amenities make it a couples' favorite for romantic getaways and special celebrations.
Hotel Czarny Potok Resort SPA & Conference is recognized for being a dog-friendly getaway with various amenities and services catering to pets. Guests have welcomed the hotel's dog-friendly attitude, noting that it provides ample space for walking their dogs. Several mentions highlight that pets are indeed allowed and the environment is considered very accommodating for smaller dogs, making it a good choice for families traveling with pets.
Despite the generally positive remarks about the dog-friendly facilities, there are a few points to consider. The accommodation comes with an additional charge of over 100 PLN per day for small pets, which some guests find to be quite steep, especially in light of the services provided. Moreover, the hotel does not allow dogs over 50 cm and pets do not have access to certain areas such as the restaurant.
While the pet policy includes welcoming smaller dogs, a few guests have mentioned the lack of certain conveniences, like dog bowls, which they had expected. However, the presence of full windows that allow dogs to enjoy the view and plenty of space for pet walks suggests a generally pleasant stay for pet owners. Overall, Hotel Czarny Potok Resort SPA & Conference is seen as a good place for pets accompanying families, offering a pet-friendly atmosphere and facilities, despite the extra charges and some limitations.
Location Show Map
Location
Guests appreciate the peaceful atmosphere, far from the city's hustle and bustle, perfect for hiking and cycling adventures. The hotel’s surroundings are meticulously landscaped, featuring ample green spaces and outdoor relaxation areas, adding to the overall allure. Proximity to the Krynica baths and a network of scenic trails further enhances its appeal.
Despite its somewhat remote setting offering much-needed seclusion, the hotel is a short drive from the city center, making it accessible while maintaining a tranquil environment. Overall, the combination of excellent location, beautiful natural surroundings and convenient access to recreational activities make Hotel Czarny Potok a standout choice for a peaceful and rejuvenating getaway.
Breakfast
Dinner
The overall quality of the food in the hotel's restaurants is commendable with European and local flavors represented well in the menu. Many guests highlight specific dishes like the masterful cauliflower risotto or the tasty roasted trout as standouts. The live cooking sessions are another aspect that guests find enjoyable, adding a dynamic element to the dining experience.
However, not all feedback is positive. Some guests found the Italian restaurant lacking in quality with specific complaints about the pizza being burnt and the food not tasting authentically Italian. There were also remarks about the a la carte menu being limited and some dishes being served only warm. The cost of dinner was cited as a drawback for a few with prices considered high and not always justifiable based on the food's quality.
Despite these occasional criticisms, the majority of reviews reflect a positive dining experience with a wide selection of tasty meals, excellent service and a range of dining options that cater to various tastes. Whether enjoying a meal at the more celebrated Kiepura restaurant or the hotel's buffet offerings, guests generally leave satisfied, underscoring the resort's reputation for delicious and well-prepared cuisine.
Rooms
While guests appreciated the cleanliness and size, some noted that the rooms and interiors appear aged and could benefit from renovation. A few reviews mentioned specific maintenance issues like cracked tiles, broken furniture and less-than-adequate air conditioning.
Lighting seems to be a common concern with numerous mentions of rooms being dark or having insufficient lighting. Additionally, soundproofing is reportedly poor with noise from corridors and adjacent rooms disrupting the peace.
Families found the rooms accommodating, often highlighting the spaciousness and comfort provided by the large accommodations. However, some guests found the rooms too small, especially in cases where an additional bed was required.
Overall, the rooms are functional, well-equipped and mostly meet guest expectations for cleanliness and comfort, but would benefit from a fresh update and improved lighting and sound insulation.
Beds
However, not all reviews are glowing. Some guests have pointed out issues of discomfort, chiefly regarding the softness of the mattresses. There are mentions of mattresses being overly soft, which in some cases led to discomfort, especially in the middle of the bed. Worn-out mattresses and old beddings have also been criticized with a few guests noting specific incidents of sliding mattresses and squeaky beds disrupting their sleep.
Despite these concerns, the overall sentiment is that the hotel provides a high level of comfort in their bedding, which generally enhances guests' stay and relaxation. The minor negative aspects, such as soft or worn-out mattresses, seem to be the exception rather than the rule.
Cleanliness
The hotel’s staff is also frequently mentioned as friendly and helpful, adding to the positive impression of cleanliness and service. Moreover, the property is cited as being both clean inside and outside with nicely maintained surroundings. The resort’s facilities, including the SPA zone, are highlighted for their sterile conditions and overall high level of cleanliness.
However, some reviews did note a few areas where cleanliness could be improved. Specific mentions include dust near the carpet, undusted shelves and some carpets needing better vacuuming. Additionally, there were sporadic mentions of rooms not being cleaned properly and occasional hairs left in the bathroom, indicating room for improvement in the housekeeping service.
Despite these minor criticisms, the general consensus remains overwhelmingly positive, making it clear that Hotel Czarny Potok Resort SPA & Conference largely succeeds in providing a clean and comfortable environment for its guests.
Staff
The hotel's customer service stands out as a strong point with many reviews emphasizing the staff's willingness to help at every step. Guests appreciate the courteous and problem-solving demeanor of the team, whether at the reception, restaurant or spa. Special mentions are often made about the excellent service at the Kiepura Restaurant, both for the delicious food and attentive staff.
Even in the large, elegant setting of the hotel, where navigating the many buildings can be tricky, staff remain approachable and eager to assist. The reception and lobby bar staff receive particular commendation for their friendliness. Overall, the service is professional, friendly and makes a lasting positive impression on guests. However, a few reviews suggest that some staff might appear to perform their duties without enthusiasm, but these comments are rare.
In summary, the staff at Hotel Czarny Potok Resort SPA & Conference contribute significantly to an enjoyable and memorable stay with many guests praising their consistent friendliness, helpfulness and professionalism.
Wi-Fi
Spa
While some guests found the pool to be small and the number of saunas and jacuzzis limited, the overall spa facilities have been described as excellent. The cleanliness and organization of the spa zone enhance the experience and many visitors enjoyed the long opening hours, allowing for flexible relaxation times. The spa's contribution to the overall high standard of the hotel is complemented by delicious breakfasts, spacious rooms and a range of leisure activities. Despite minor critiques about space limitations in certain areas, the hotel's spa area and wellness center deliver a quality and inviting environment that successfully meets the expectations of its guests.
Gym
Pool
While clean and atmospheric, the pool can feel small and may become crowded, particularly during peak times. Some visitors noted that the water can be cold and there were occasional issues with dirty towels and difficulty in accessing certain pool features due to staff limitations. Despite these minor drawbacks, the facilities, which also include a jacuzzi, sauna and salt cave, are generally considered top-notch and contribute to a relaxed and enjoyable atmosphere.
For those looking for a quieter experience, adults may prefer the separate sauna sections and other amenities like mini golf and billiards. The pool's allure, enhanced by thoughtful designs and a family-friendly environment, generally meets guests' expectations for a fulfilling holiday retreat.
Family
Families can enjoy a large, heated outdoor pool that's child-friendly, an indoor playground and multiple playrooms stocked with engaging activities. This level of attention extends to organized fun with high-quality animations and numerous attractions ensuring children never experience a dull moment. Parents find peace of mind knowing that plenty of activities are available for the whole family, including a bowling alley, mini golf and a rich array of leisure amenities.
The resort is described as perfectly suited for family vacations, offering a welcoming ambiance with thoughtful touches like a bowl of cookies upon arrival and gifts for children at departure. Guests also appreciate the well-maintained and organized facilities, ensuring a comfortable stay. Despite occasional comments about overcrowding in the pool and some acoustics issues, the general consensus is that the resort successfully fosters an environment where families can enjoy quality time together.
For those seeking a family-centric holiday, Hotel Czarny Potok Resort SPA & Conference emerges as an ideal option, offering numerous attractions and a well-rounded experience designed to entertain and care for guests of all ages.
4 Star
However, other guests feel the hotel falls short of its four-star claim, citing outdated facilities, insufficient room service and subpar dish quality among their concerns. They point out that certain aspects, such as room maintenance and overall comfort, do not match the expected standards of a four-star establishment. Specific buildings within the hotel complex appear to lag behind in upkeep, suggesting a need for renovation.
The hotel's conference facilities and outside amenities, such as gyms and spa areas, also show a mix of positive and negative feedback. While some guests appreciate the well-maintained meeting rooms and conference services, others note that these areas can become overly busy, diminishing their overall experience.
In summary, while some elements of the Hotel Czarny Potok Resort SPA & Conference meet the expectations of a high four-star hotel, certain areas still require improvement to consistently deliver the quality and comfort associated with this rating.
Business
The attentive and responsive staff adds to the experience, displaying a professional and friendly demeanor. However, visitors noted minor communication issues within the hotel, possibly due to its large and complex layout with numerous corridors. Despite occasional disturbances, such as loud construction noise during the day, the facilities for business meetings remained exceptional.
Additional amenities like bowling, a sports ground and a small spa provide ample opportunities for relaxation after a day of meetings. Guests appreciated the hotel's clear passage routes and identifiable markings, contributing to an efficient stay. Although some found the hotel's pricing and certain service aspects lacking, overall, it remains a recommended venue for both business and leisure purposes.
Accessible
Despite some challenges like many stairs, walkways and icy paths which can be difficult for children and the elderly, the resort has made significant efforts to be inclusive. Entrances might pose difficulties for strollers, but otherwise, the structure is accessible and provides a full range of services including room service tailored to wheelchair patients.
The hotel itself is situated in a good location with numerous family-friendly attractions, such as a mini golf course and an aerial tram. These facilities tend to attract families and provide a wonderful experience for both children and elderly guests. The design, elegance and cleanliness of the hotel, combined with its strong focus on creating an accessible environment, ensure that it is a highly recommended destination for all visitors, including those with mobility and physical challenges.
Heated Pool
Indoor Pool
The indoor pool and surrounding facilities are noted for being clean and well-kept, creating a comfortable environment for guests. An excellent staff, particularly the lifeguard Mr. Mariusz, adds to the positive experience. However, there are some comments about the water being cold and the pool being shallow, which may make swimming challenging. Despite these points, the atmosphere is intimate and suitable for both adults and children with activities like bowling also available to keep everyone entertained.
Overall, the hotel's indoor pool area is a significant attraction, featuring a blend of greenery, adequate heating and a welcoming ambiance, despite needing some improvements in management and water temperature.
Honeymoon
Romantic
The honeymoon suite is particularly praised for its lovely romantic decorations and thoughtful gifts, adding a special touch to any couples' stay. The SPA provides a wonderful opportunity for couples to relax together, further enhancing the romantic experience. The hotel staff are very kind and helpful, which is especially appreciated when organizing special surprises or events.
While some guests feel the hotel is better suited for family holidays rather than purely romantic stays, the unique atmosphere and great romantic amenities make it a couples' favorite for romantic getaways and special celebrations.
Dog Friendly
Despite the generally positive remarks about the dog-friendly facilities, there are a few points to consider. The accommodation comes with an additional charge of over 100 PLN per day for small pets, which some guests find to be quite steep, especially in light of the services provided. Moreover, the hotel does not allow dogs over 50 cm and pets do not have access to certain areas such as the restaurant.
While the pet policy includes welcoming smaller dogs, a few guests have mentioned the lack of certain conveniences, like dog bowls, which they had expected. However, the presence of full windows that allow dogs to enjoy the view and plenty of space for pet walks suggests a generally pleasant stay for pet owners. Overall, Hotel Czarny Potok Resort SPA & Conference is seen as a good place for pets accompanying families, offering a pet-friendly atmosphere and facilities, despite the extra charges and some limitations.
Yes, Hotel Czarny Potok Resort SPA & Conference has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Czarny Potok Resort SPA & Conference.
Yes, Hotel Czarny Potok Resort SPA & Conference welcomes dogs.
Yes, parking facilities are available at Hotel Czarny Potok Resort SPA & Conference.
Yes, Hotel Czarny Potok Resort SPA & Conference has a gym.
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