CITI HOTEL @ KL SENTRAL
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Summary of reviewsCITI HOTEL @ KL SENTRAL is highly regarded for its prime location in the heart of Kuala Lumpur, just a short walk from KL Sentral station. This makes it exceptionally convenient for travelers, offering easy access to public transportation, shopping at NU Sentral mall and a variety of dining options, particularly in the vibrant Little India district. The strategic position is ideal for both business and leisure travelers, providing excellent public transport links to explore the city's attractions.
The rooms at the hotel receive mixed reviews; however, many guests appreciate their cleanliness and comfort. Housekeeping services are noted for being diligent, ensuring that rooms are tidy with sufficient toiletries and linens. Amenities such as hair dryers, water heaters and irons are well-received. Despite these positives, some guests found the rooms small and stuffy, particularly those without windows. Noise issues and outdated facilities also detract from the overall experience.
Cleanliness generally meets guest expectations with many praising the clean environment and comfortable beds. The diligent housekeeping team ensures that rooms are maintained well daily. While there are occasional minor issues such as stained linens or specific instances of mold, the overall cleanliness is satisfactory.
Guest reviews consistently highlight the friendliness and helpfulness of the staff. Despite occasional language barriers and isolated negative interactions, most guests describe the staff as friendly, polite and responsive. Receptionists and housekeeping staff receive particular commendations for their warm and efficient service.
The Wi-Fi at the hotel is generally perceived positively with many guests finding it fast and reliable. However, some mention occasional slow speeds and disconnections. Overall, the Wi-Fi is considered acceptable and satisfactory for most needs.
Parking is a significant concern with the hotel not offering free parking. Guests must pay for parking at a neighboring hotel, which many find inconvenient and expensive. The unclear parking system and additional costs detract from the otherwise advantageous location.
For families, the hotel offers clean and comfortable family rooms, making it suitable for family trips. However, the smaller-than-expected room sizes and noise issues might be a drawback for those with very young children or those needing additional space for strollers or wheelchairs.
The beds at the hotel receive mixed feedback with some guests finding them comfortable and the pillows soft. However, issues with old and saggy mattresses, dirty linens and uneven bed frames are prevalent, leading to discomfort for some guests.
CITI HOTEL @ KL SENTRAL is appreciated for its value for money, making it an attractive option for budget-conscious travelers. While it may not fully meet the expectations of a three-star hotel, its affordability, good location and cleanliness make it a suitable choice for short stays and those prioritizing budget over luxury.
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The rooms at the hotel receive mixed reviews; however, many guests appreciate their cleanliness and comfort. Housekeeping services are noted for being diligent, ensuring that rooms are tidy with sufficient toiletries and linens. Amenities such as hair dryers, water heaters and irons are well-received. Despite these positives, some guests found the rooms small and stuffy, particularly those without windows. Noise issues and outdated facilities also detract from the overall experience.
Cleanliness generally meets guest expectations with many praising the clean environment and comfortable beds. The diligent housekeeping team ensures that rooms are maintained well daily. While there are occasional minor issues such as stained linens or specific instances of mold, the overall cleanliness is satisfactory.
Guest reviews consistently highlight the friendliness and helpfulness of the staff. Despite occasional language barriers and isolated negative interactions, most guests describe the staff as friendly, polite and responsive. Receptionists and housekeeping staff receive particular commendations for their warm and efficient service.
The Wi-Fi at the hotel is generally perceived positively with many guests finding it fast and reliable. However, some mention occasional slow speeds and disconnections. Overall, the Wi-Fi is considered acceptable and satisfactory for most needs.
Parking is a significant concern with the hotel not offering free parking. Guests must pay for parking at a neighboring hotel, which many find inconvenient and expensive. The unclear parking system and additional costs detract from the otherwise advantageous location.
For families, the hotel offers clean and comfortable family rooms, making it suitable for family trips. However, the smaller-than-expected room sizes and noise issues might be a drawback for those with very young children or those needing additional space for strollers or wheelchairs.
The beds at the hotel receive mixed feedback with some guests finding them comfortable and the pillows soft. However, issues with old and saggy mattresses, dirty linens and uneven bed frames are prevalent, leading to discomfort for some guests.
CITI HOTEL @ KL SENTRAL is appreciated for its value for money, making it an attractive option for budget-conscious travelers. While it may not fully meet the expectations of a three-star hotel, its affordability, good location and cleanliness make it a suitable choice for short stays and those prioritizing budget over luxury.
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Hotel Taking Steps Towards Sustainability
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Hotel with Free Wi-Fi
Hotel with Parking
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Cheap Hotel
3-Star Hotel
Guest Reviews
CITI HOTEL @ KL SENTRAL is praised for its prime location, making it a convenient choice for travelers. Nestled in the heart of Kuala Lumpur, the hotel is just a short walk from KL Sentral station, the main transportation hub, providing easy access to trains, buses and airport transfers. Guests appreciate the proximity to NU Sentral shopping mall and a variety of eateries, including numerous Indian restaurants in the culturally vibrant Little India district.
The strategic location is highlighted as ideal for both business and leisure travelers with a wealth of food stalls, convenience stores and other amenities nearby. Tourists find it easy to explore the city's attractions, thanks to the hotel's central position and excellent public transport links, including LRT, MRT and monorail stations.
Overall, the hotel's locality is frequently cited as a significant advantage with many reviewers choosing it specifically for this reason. The convenience of being close to essential services and the ease of navigating to other parts of the city round out the positive reviews about its location.
CITI HOTEL @ KL SENTRAL offers a mixed experience for its guests, particularly in the quality of its rooms. On the positive side, many guests have noted that the rooms are consistently clean and comfortable. The housekeeping services are diligent, ensuring rooms are kept tidy and clean with sufficient toiletries and linens provided. Rooms equipped with necessary amenities like hair dryers, water heaters and irons are appreciated. The air conditioning works well and beds are generally noted to be comfortable, contributing to a pleasant stay. Some guests have also found the hotel room sizes decent for the price and the hotel's location makes it convenient for finding food and other necessities.
However, several guests pointed out significant drawbacks. Many rooms are described as very small and lacking windows, leading to feelings of stuffiness and poor ventilation. Noise issues were common with thin walls allowing sounds from adjacent rooms and corridors to disturb sleep. In some instances, guests experienced issues with cleanliness, including old and stained linens, dirty bathrooms, musty smells and even mold. The furniture and facilities appeared outdated in several rooms with exposed wires, broken TVs and non-functional mini fridges being mentioned. Additionally, rooms often did not match the advertised photos, leading to unmet expectations upon arrival.
Overall, while CITI HOTEL @ KL SENTRAL can be an affordable and clean option, guests should be mindful of varying room conditions, particularly the smaller, windowless rooms. The hotel seems suitable for budget-conscious travelers who prioritize location and basic cleanliness over spaciousness and modern amenities.
Guest reviews of the beds at CITI HOTEL @ KL SENTRAL present a mixed experience. Positively, many guests found the beds to be very comfortable and appreciated that the pillows were consistently soft. Some noted that the bed sheets were clean and a few guests mentioned having a good night’s sleep with the beds feeling comfortable and cozy.
However, there were prevalent negative remarks as well. Several reviews pointed out that the mattresses were old, saggy and hard with some even causing discomfort and potential back pain. Issues with dirty and stained bed linens were frequently mentioned, including worn-out bed covers with holes and stains and some beds having yellowish sheets. Instances of hair, shoe prints and even blood stains were reported on the bedding, making the cleanliness a concerning factor for many. Additionally, there have been complaints about the beds being uneven and some bed frames on the verge of collapsing.
Overall, while some guests enjoyed a good rest on comfortable beds, others had significant concerns regarding the cleanliness and condition of the bedding and mattresses.
CITI HOTEL @ KL SENTRAL receives generally positive feedback about its cleanliness with many guests noting the clean environment, friendly staff and comfortable rooms. The rooms are consistently described as clean and tidy with daily housekeeping ensuring beds and rooms are maintained well. Guests appreciate the clean and comfortable beds, clean sheets and towels and an overall clean environment. Despite some minor issues such as occasional stained linens or towels and specific instances of mold or dirt, most reviews highlight that the rooms are neat and clean. Housekeeping staff are diligent and the hotel is recognized as one of the cleaner options in the NU Sentral area. However, some guests have pointed out areas where cleanliness could be improved, such as mold in the bathroom, dusty headrests and occasional sightings of ants or small cockroaches. Overall, CITI HOTEL @ KL SENTRAL offers a satisfactory level of cleanliness that generally meets guest expectations.
When it comes to the staff at CITI HOTEL @ KL SENTRAL, most guest reviews consistently highlight their friendliness and helpfulness. Words like friendly, responsive and polite appear frequently, underscoring that many guests had positive interactions with the hotel personnel. Reviews often mention that the staff is available around the clock, always ready to assist and show particularly high levels of warmth and efficiency, especially during the night shift.
However, not all feedback is glowing. Some guests encountered staff who were described as rude or untrained. Language barriers were also noted with a few staff members struggling with English, although they still managed to come across as nice. These negative experiences appear to be exceptions rather than the rule, but they do exist.
Receptionists were often praised for their professional and cheerful demeanor and the housekeeping team also received commendations for their friendliness, although there were occasional delays reported in service delivery. Overall, the majority of guests appreciated the positive and courteous attitude of the hotel's staff, indicating that despite a few hiccups, the service quality is generally commendable at CITI HOTEL @ KL SENTRAL.
The Wi-Fi at CITI HOTEL @ KL SENTRAL receives a mix of feedback from guests. Many found the internet connection to be very good, describing it as fast and reliable. Free Wi-Fi is a perk noted by several reviewers, who appreciated the good signal and workable internet speeds. However, some guests experienced issues such as slow speeds and frequent disconnections. Despite these occasional problems, the overall impression of the Wi-Fi leans positively with many guests finding it acceptable and satisfactory for their needs.
Parking at CITI HOTEL @ KL SENTRAL appears to be a frequent concern among guests. The hotel, despite being conveniently located near various attractions, does not offer free parking. Instead, parking is available at a neighboring hotel, Hotel Setral Kuala Lumpur, where guests have to pay a parking fee of 4RM for the first hour and 2RM for each subsequent hour, which needs to be settled at the reception. Many reviewers mention that the parking facilities are either non-existent or difficult to locate and some find the parking system and fees unclear and quite expensive. Additionally, there are comments on the parking being unsuitable or risky for vehicles, further complicating the experience, especially since there is no ramp available. The overall sentiment is that parking is inconvenient and incurs additional unexpected costs, which detracts from an otherwise positive location advantage.
CITI HOTEL @ KL SENTRAL offers a mixed experience for families traveling with children. On the positive side, the hotel has family rooms that are recommended for those with young children. These rooms are described as clean, spacious and comfortable, contributing to a peaceful stay. The hotel is noted for being suitable for family trips with accommodations that cater to both couples and families. Guests who stayed at the hotel with their families found the family rooms particularly suitable and appreciated the overall cleanliness.
However, the hotel does have some drawbacks for families, especially those with very young children or toddlers. The rooms are reportedly smaller than depicted in pictures, posing a challenge for those requiring space for strollers or wheelchairs. Additionally, the presence of children running around at night, sometimes knocking on doors, suggests that noise could be an issue.
Overall, while CITI HOTEL @ KL SENTRAL has positive aspects for family stays, potential guests with very young children or those needing accessible facilities might need to consider these limitations.
CITI HOTEL @ KL SENTRAL is appreciated for its value for money and affordability. The hotel provides a budget-friendly option for travelers, making it an attractive choice for those looking to save on accommodation costs. Guests consistently recognized the good location, which adds to the convenience of staying here. While some pointed out that the facilities, such as the towels and bathroom amenities, could use some improvement, the overall sentiment suggests that it's a fitting choice for short stays. It might not meet all expectations of a three-star hotel, but many found it suitable for brief visits and felt it was worth the price.
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Location
The strategic location is highlighted as ideal for both business and leisure travelers with a wealth of food stalls, convenience stores and other amenities nearby. Tourists find it easy to explore the city's attractions, thanks to the hotel's central position and excellent public transport links, including LRT, MRT and monorail stations.
Overall, the hotel's locality is frequently cited as a significant advantage with many reviewers choosing it specifically for this reason. The convenience of being close to essential services and the ease of navigating to other parts of the city round out the positive reviews about its location.
Rooms
However, several guests pointed out significant drawbacks. Many rooms are described as very small and lacking windows, leading to feelings of stuffiness and poor ventilation. Noise issues were common with thin walls allowing sounds from adjacent rooms and corridors to disturb sleep. In some instances, guests experienced issues with cleanliness, including old and stained linens, dirty bathrooms, musty smells and even mold. The furniture and facilities appeared outdated in several rooms with exposed wires, broken TVs and non-functional mini fridges being mentioned. Additionally, rooms often did not match the advertised photos, leading to unmet expectations upon arrival.
Overall, while CITI HOTEL @ KL SENTRAL can be an affordable and clean option, guests should be mindful of varying room conditions, particularly the smaller, windowless rooms. The hotel seems suitable for budget-conscious travelers who prioritize location and basic cleanliness over spaciousness and modern amenities.
Beds
However, there were prevalent negative remarks as well. Several reviews pointed out that the mattresses were old, saggy and hard with some even causing discomfort and potential back pain. Issues with dirty and stained bed linens were frequently mentioned, including worn-out bed covers with holes and stains and some beds having yellowish sheets. Instances of hair, shoe prints and even blood stains were reported on the bedding, making the cleanliness a concerning factor for many. Additionally, there have been complaints about the beds being uneven and some bed frames on the verge of collapsing.
Overall, while some guests enjoyed a good rest on comfortable beds, others had significant concerns regarding the cleanliness and condition of the bedding and mattresses.
Cleanliness
Staff
However, not all feedback is glowing. Some guests encountered staff who were described as rude or untrained. Language barriers were also noted with a few staff members struggling with English, although they still managed to come across as nice. These negative experiences appear to be exceptions rather than the rule, but they do exist.
Receptionists were often praised for their professional and cheerful demeanor and the housekeeping team also received commendations for their friendliness, although there were occasional delays reported in service delivery. Overall, the majority of guests appreciated the positive and courteous attitude of the hotel's staff, indicating that despite a few hiccups, the service quality is generally commendable at CITI HOTEL @ KL SENTRAL.
Wi-Fi
Parking
Family
However, the hotel does have some drawbacks for families, especially those with very young children or toddlers. The rooms are reportedly smaller than depicted in pictures, posing a challenge for those requiring space for strollers or wheelchairs. Additionally, the presence of children running around at night, sometimes knocking on doors, suggests that noise could be an issue.
Overall, while CITI HOTEL @ KL SENTRAL has positive aspects for family stays, potential guests with very young children or those needing accessible facilities might need to consider these limitations.
3 Star
No, CITI HOTEL @ KL SENTRAL doesn't have any pool.
No, a spa isn't available at CITI HOTEL @ KL SENTRAL.
No, CITI HOTEL @ KL SENTRAL doesn't allow dogs.
Yes, parking facilities are available at CITI HOTEL @ KL SENTRAL.
No, CITI HOTEL @ KL SENTRAL doesn't have a gym.
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