Grand Service Apartment @ Times Square
Kuala Lumpur
3.14218600,
101.71064700
,
No 1, Jalan Imbe Berjaya Times Square, East Wing
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Summary of reviewsGrand Service Apartment @ Times Square in Kuala Lumpur receives commendation for its outstanding location, as it is perfectly positioned above the Berjaya Times Square mall. This prime spot offers an array of amenities such as cafes, restaurants and shopping options, ensuring guests' convenience. It's especially appreciated for its close proximity to popular attractions like Bukit Bintang and Pavilion and its direct connection to the Imbi monorail station further simplifies commuting. The hotel’s excellent location makes it a top choice for tourists and families alike, offering spectacular views of KL landmarks like KLCC and KL Tower.
The rooms at the Grand Service Apartment are noted for their spaciousness and stunning city views, making them attractive to families and long-term visitors. Many guests have praised the large, comfortable accommodations, complete with multiple bathrooms and kitchens. However, there are recurring issues with the maintenance of the rooms, including old furniture, stained carpets and faulty fixtures, which detract from the overall stay experience.
Cleanliness reviews are mixed. While some guests find the apartments clean and comfortable with effective daily housekeeping, others report problems like stained carpets, unclean bathrooms and presence of pests. This indicates a need for significant maintenance and cleaning improvements to meet higher standards.
The staff at the Grand Service Apartment are highly praised for their attentive and friendly service. Specific staff members, particularly Mr. Ahmed and Mr. Shahidul, are frequently mentioned for their exceptional hospitality, helpfulness and problem-solving skills. The management team and housekeeping staff receive commendations for ensuring guests feel well cared for and maintaining a welcoming atmosphere.
Wi-Fi accessibility in the apartments is another area that receives mixed reviews. While some guests have a satisfactory experience with the internet service, many others face issues with slow, unstable connections or lack of Wi-Fi altogether, indicating room for improvement in providing reliable internet access.
The outdoor pool is a standout feature, receiving widespread acclaim for its impressive size, cleanliness and the added amenities of a sauna and gym. The pool area, including a separate kids' area and stunning views of KL Tower, enhances the overall guest experience, making it a highlight of the property.
Parking is a notable challenge for guests, as the property lacks designated parking spots and valet service. The paid parking options available are deemed overly expensive, contributing to guest dissatisfaction.
The beds receive mixed reviews with some guests finding them comfortable, while others report issues such as feeling the inner springs, bed bugs and an overall lack of cleanliness. There is a clear need for improvement in bed quality and hygiene.
The property is recognized for its accessibility, making it convenient for disabled guests with features like wheelchair access on the first floor and easy access to public transport options. The proximity to shopping areas and a taxi desk for airport transfers further enhances its appeal for guests needing convenience and mobility assistance.
Overall, Grand Service Apartment @ Times Square is appreciated for its strategic location, spacious rooms, friendly staff and excellent pool facilities. However, there are notable areas needing improvement, especially in maintenance, cleanliness and bedding quality, to provide an even better guest experience.
Categories
The rooms at the Grand Service Apartment are noted for their spaciousness and stunning city views, making them attractive to families and long-term visitors. Many guests have praised the large, comfortable accommodations, complete with multiple bathrooms and kitchens. However, there are recurring issues with the maintenance of the rooms, including old furniture, stained carpets and faulty fixtures, which detract from the overall stay experience.
Cleanliness reviews are mixed. While some guests find the apartments clean and comfortable with effective daily housekeeping, others report problems like stained carpets, unclean bathrooms and presence of pests. This indicates a need for significant maintenance and cleaning improvements to meet higher standards.
The staff at the Grand Service Apartment are highly praised for their attentive and friendly service. Specific staff members, particularly Mr. Ahmed and Mr. Shahidul, are frequently mentioned for their exceptional hospitality, helpfulness and problem-solving skills. The management team and housekeeping staff receive commendations for ensuring guests feel well cared for and maintaining a welcoming atmosphere.
Wi-Fi accessibility in the apartments is another area that receives mixed reviews. While some guests have a satisfactory experience with the internet service, many others face issues with slow, unstable connections or lack of Wi-Fi altogether, indicating room for improvement in providing reliable internet access.
The outdoor pool is a standout feature, receiving widespread acclaim for its impressive size, cleanliness and the added amenities of a sauna and gym. The pool area, including a separate kids' area and stunning views of KL Tower, enhances the overall guest experience, making it a highlight of the property.
Parking is a notable challenge for guests, as the property lacks designated parking spots and valet service. The paid parking options available are deemed overly expensive, contributing to guest dissatisfaction.
The beds receive mixed reviews with some guests finding them comfortable, while others report issues such as feeling the inner springs, bed bugs and an overall lack of cleanliness. There is a clear need for improvement in bed quality and hygiene.
The property is recognized for its accessibility, making it convenient for disabled guests with features like wheelchair access on the first floor and easy access to public transport options. The proximity to shopping areas and a taxi desk for airport transfers further enhances its appeal for guests needing convenience and mobility assistance.
Overall, Grand Service Apartment @ Times Square is appreciated for its strategic location, spacious rooms, friendly staff and excellent pool facilities. However, there are notable areas needing improvement, especially in maintenance, cleanliness and bedding quality, to provide an even better guest experience.
Apartment with Swimming Pool
Indoor Pool Outdoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
Accessible Apartment
Apartment with Outdoor Pool
Apartment with Indoor Pool
Guest Reviews
Nestled in the heart of Kuala Lumpur, Grand Service Apartment @ Times Square boasts an enviable location that guests rave about. Positioned directly above Berjaya Times Square mall, the hotel's prime setting offers an abundance of amenities, including numerous cafes, restaurants and shopping areas. This strategic location ensures that all travel and leisure needs are met with utmost convenience.
Guests find it particularly easy to explore the city, as popular destinations such as Bukit Bintang and Pavilion are within walking distance. The property's direct connection to Imbi monorail station and proximity to the LRT station further simplify commuting. Those who appreciate vibrant city life value the accessibility to shopping centers and food options available just steps away from their rooms.
The hotel's central placement makes it convenient for both tourists and families, providing a safe neighborhood and spectacular views of downtown KL landmarks like KLCC, KL Tower and the new Menara Merdeka. With the convenience of a significant shopping center right at the doorstep, everything one might need is just a short walk away.
In summary, Grand Service Apartment @ Times Square offers a superb location that is highly praised by guests for its convenience, strategic accessibility and its integration within a bustling shopping mall, making it an excellent choice for anyone visiting Kuala Lumpur.
The Grand Service Apartment @ Times Square is hailed for its spacious rooms with stunning views of the city, making it an attractive choice for families and visitors seeking ample space. Many guests appreciate the clean, comfortable accommodations, often noting the daily housekeeping services and sufficient supplies of bottled water. The apartments also offer great value for money with large, well-equipped units that include multiple bathrooms and kitchens, ideal for longer stays.
Some highlights include the comfortable beds, large windows offering excellent views and the strategic location within a shopping mall, providing easy access to restaurants, shops, a movie theater and an inviting swimming pool.
However, the property does have its drawbacks. Numerous guests have reported that the apartments are in need of significant renovation. Problems such as old and broken furniture, stained carpets, faulty locks and non-functional air conditioning are common. Additionally, some rooms have been criticized for having unpleasant odors, dim lighting and outdated bathrooms.
Overall, while the spacious and well-located apartments offer considerable advantages, potential guests should be aware of the maintenance issues that could affect their stay.
The beds at Grand Service Apartment @ Times Square receive mixed feedback from guests. On one hand, some visitors find the bedding to be super comfortable and clean with a few describing the mattresses and pillows as providing a great night's sleep. However, there are numerous complaints highlighting significant issues. Several guests mention the discomfort of feeling the inner springs through the mattress and with beds sinking in the middle or being wobbly. Particularly troubling are the reports of bed bugs, stained bed sheets and the overall cleanliness of the bedding. Additionally, some beds have an unpleasant smell and show signs of considerable wear and tear, such as being old or broken. The condition of mattress springs and the use of cheap bedding materials are recurring grievances. Overall, while a few find the beds satisfactory, many guests suggest a notable need for improvement in comfort and hygiene standards.
Grand Service Apartment @ Times Square features a blend of positive and critical reviews regarding its cleanliness. Many guests have praised the apartments for being clean, spacious, comfortable and well-serviced with daily housekeeping that includes replenishing bottled water. Some reviews specifically mentioned the rooms as being very clean and convenient, highlighting a pleasant environment for their stay and easy access to shopping and food.
However, there are numerous concerns about the maintenance and overall cleanliness of certain areas within the apartments. Issues such as stained and dirty carpets, old and damaged furniture, poorly maintained fixtures and unclean bathrooms have been frequently noted. Several guests reported the presence of cockroaches and mold, as well as unpleasant odors in various parts of the apartments. Curtains and windows were also pointed out as needing more thorough cleaning.
Overall, while there are aspects of the apartments that guests found satisfactory, there is a recurring sentiment that the property requires significant upgrades and better maintenance to meet cleanliness standards.
At 'Grand Service Apartment @ Times Square,' the staff consistently receive high praise for their attentive and friendly service. The personnel, particularly Mr. Ahmed and Mr. Shahidul, are frequently mentioned for their kindness and helpful attitudes. Guests appreciate Ahmed's exceptional hospitality, noting his availability and willingness to assist at all hours. His polite demeanor and responsive nature make check-ins smooth, even during late hours past midnight.
Management, including Mr. Ahmed and Mr. Rakib, stands out for their adaptability and problem-solving skills, ensuring guests feel well cared for. Additionally, the housekeepers are often recognized for maintaining clean accommodations and providing friendly service daily.
The overall impression of the team is one of competency and dedication with staff members being described as accommodating, supportive and cooperative. Whether it's providing essential items like adapters or arranging alternative rooms, the service is prompt and efficient. Hosts like Ahmed and Mizanur are noted for their flexibility and approachability, making them easy to reach and dependable.
The combination of a great location, comfortable amenities and exceptional customer service makes 'Grand Service Apartment @ Times Square' stand out, creating a welcoming atmosphere for all guests.
Guests staying at the Grand Service Apartment @ Times Square have had mixed experiences with the Wi-Fi services. Some guests found that the Wi-Fi worked great, was good or described it as fast and free, providing a satisfactory online experience. However, many others encountered significant issues. Frequent mentions include slow, unstable or intermittent Wi-Fi signals with some apartments lacking Wi-Fi completely. Several reviews indicated that the internet connection was poor or non-existent, leading to frustration, especially when attempting to use the TV. Guests suggested that the hotel could improve by providing a more reliable and enhanced internet service.
The pool at Grand Service Apartment @ Times Square receives widespread praise from guests. Descriptions highlight its impressive size and cleanliness with amenities such as a sauna and gym complementing the swimming facilities. The pool is often described as lovely and amazing, providing a nice view, including a notable sight of the KL Tower. Guests enjoyed the combination of the pool and outdoor area, although there were occasional mentions of missing pool towels. Overall, the pool area is frequently celebrated for enhancing the apartment experience with particular emphasis on its suitability for both relaxation and exercise.
Guests of 'Grand Service Apartment @ Times Square' have commented on several challenges related to parking. There is no valet service and no designated parking spots available. Onsite parking is notably absent, leading guests to use paid parking spaces which are perceived as very costly. The rates can vary but are generally considered too expensive by many guests. Additionally, fees for a one-day stay can be quite high and there are no complimentary perks such as coffee or tea to offset the cost. Parking conditions are also described as lacking overall quality.
'Grand Service Apartment @ Times Square' is recognized for its accessibility, particularly for guests with disabilities. The hotel is notably wheelchair accessible, especially on the first floor, adding to its convenience. Additional points of praise include easy access to various public transport options such as the monorail, MRT Imbi and LRT, which make moving around Kuala Lumpur very straightforward. The proximity to a train station further enhances its connectivity.
The presence of a shopping mall just downstairs is a significant advantage, providing immediate access to retail options and dining without the need to venture far. Additionally, the availability of a taxi desk simplifies airport transfers, eliminating the need to hustle for transportation. The central location of the hotel allows for convenient access to shopping districts and other attractions around Kuala Lumpur. Overall, 'Grand Service Apartment @ Times Square' offers a well-connected and accessible stay for guests with an added focus on accommodating those with mobility needs.
The outdoor pool at Grand Service Apartment @ Times Square consistently receives high marks from guests. Many praise the large size of the pool, noting that it includes a dedicated kids' area, making it an excellent choice for families. The facilities around the pool are considered good and the area is frequently mentioned for its cleanliness. A standout feature for many is the amazing view from the pool, enhancing the overall experience. Guests appreciate the easy access to this well-maintained, expansive space, contributing to their enjoyment at the hotel.
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Location
Guests find it particularly easy to explore the city, as popular destinations such as Bukit Bintang and Pavilion are within walking distance. The property's direct connection to Imbi monorail station and proximity to the LRT station further simplify commuting. Those who appreciate vibrant city life value the accessibility to shopping centers and food options available just steps away from their rooms.
The hotel's central placement makes it convenient for both tourists and families, providing a safe neighborhood and spectacular views of downtown KL landmarks like KLCC, KL Tower and the new Menara Merdeka. With the convenience of a significant shopping center right at the doorstep, everything one might need is just a short walk away.
In summary, Grand Service Apartment @ Times Square offers a superb location that is highly praised by guests for its convenience, strategic accessibility and its integration within a bustling shopping mall, making it an excellent choice for anyone visiting Kuala Lumpur.
Rooms
Some highlights include the comfortable beds, large windows offering excellent views and the strategic location within a shopping mall, providing easy access to restaurants, shops, a movie theater and an inviting swimming pool.
However, the property does have its drawbacks. Numerous guests have reported that the apartments are in need of significant renovation. Problems such as old and broken furniture, stained carpets, faulty locks and non-functional air conditioning are common. Additionally, some rooms have been criticized for having unpleasant odors, dim lighting and outdated bathrooms.
Overall, while the spacious and well-located apartments offer considerable advantages, potential guests should be aware of the maintenance issues that could affect their stay.
Beds
Cleanliness
However, there are numerous concerns about the maintenance and overall cleanliness of certain areas within the apartments. Issues such as stained and dirty carpets, old and damaged furniture, poorly maintained fixtures and unclean bathrooms have been frequently noted. Several guests reported the presence of cockroaches and mold, as well as unpleasant odors in various parts of the apartments. Curtains and windows were also pointed out as needing more thorough cleaning.
Overall, while there are aspects of the apartments that guests found satisfactory, there is a recurring sentiment that the property requires significant upgrades and better maintenance to meet cleanliness standards.
Staff
Management, including Mr. Ahmed and Mr. Rakib, stands out for their adaptability and problem-solving skills, ensuring guests feel well cared for. Additionally, the housekeepers are often recognized for maintaining clean accommodations and providing friendly service daily.
The overall impression of the team is one of competency and dedication with staff members being described as accommodating, supportive and cooperative. Whether it's providing essential items like adapters or arranging alternative rooms, the service is prompt and efficient. Hosts like Ahmed and Mizanur are noted for their flexibility and approachability, making them easy to reach and dependable.
The combination of a great location, comfortable amenities and exceptional customer service makes 'Grand Service Apartment @ Times Square' stand out, creating a welcoming atmosphere for all guests.
Wi-Fi
Pool
Parking
Accessible
The presence of a shopping mall just downstairs is a significant advantage, providing immediate access to retail options and dining without the need to venture far. Additionally, the availability of a taxi desk simplifies airport transfers, eliminating the need to hustle for transportation. The central location of the hotel allows for convenient access to shopping districts and other attractions around Kuala Lumpur. Overall, 'Grand Service Apartment @ Times Square' offers a well-connected and accessible stay for guests with an added focus on accommodating those with mobility needs.
Outdoor Pool
Yes, Grand Service Apartment @ Times Square has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Grand Service Apartment @ Times Square.
No, Grand Service Apartment @ Times Square doesn't allow dogs.
Yes, parking facilities are available at Grand Service Apartment @ Times Square.
No, Grand Service Apartment @ Times Square doesn't have a gym.
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