JW Marriott Kuala Lumpur
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Summary of reviewsJW Marriott Kuala Lumpur is renowned for its prime location in the heart of Kuala Lumpur, making it a top choice for both leisure and business travelers. Guests appreciate being situated directly across from Pavillion Mall and amidst a bustling shopping district with easy access to luxury brands, street food zones, dining options and vibrant nightlife. Its proximity to public transport hubs further enhances convenience, allowing guests to explore the city with ease.
The hotel's breakfast offerings receive commendation for their variety and quality, featuring an extensive mix of international, Western and Asian dishes. The breakfast at Shook! is particularly highlighted as excellent. Despite some criticism regarding repetition and occasional service issues, the overall breakfast experience is highly appreciated.
Dinner experiences vary with positive remarks about in-room dining and the 24-hour room service. While Shook! receives mixed feedback, Shanghai Restaurant faces criticism. Nonetheless, the availability of multiple dining options both within and outside the hotel is well-received, though guests suggest more vegetarian choices and menu diversification.
Rooms at JW Marriott Kuala Lumpur are frequently praised for their spaciousness, cleanliness and comfort. The modern design, luxury and well-decorated interiors contribute to a positive stay. Despite occasional issues such as cleanliness problems and dated furniture in some rooms, the overall impression is of a luxurious and comfortable environment.
Cleanliness across the hotel is generally lauded with housekeeping maintaining high standards in rooms and facilities like the gym and pool. Minor issues such as occasional dust and stains are noted but do not significantly detract from the overall positive experience.
The staff at the hotel are recognized for their exceptional service and warmth. Guest feedback highlights the helpful, friendly and professional demeanor of employees, particularly praising the front desk, concierge team, housekeeping and restaurant staff. While there are occasional lapses in service, the general consensus is that the staff's hospitality greatly enhances the guest experience.
WiFi services receive mixed reviews with some guests reporting satisfactory connections while others face challenges with slow speeds and unstable connections. This aspect of the hotel could benefit from significant improvements.
The hotel's spa is a standout feature, offering excellent facilities and acclaimed treatments. Guests enjoy the comprehensive wellness center, which includes a gym, sauna, jacuzzi and spa treatments. The positive feedback extends to the gym, noted for its fantastic facilities, cleanliness and 24-hour accessibility.
The pool facilities, both indoor and outdoor, are well-received for their spaciousness and relaxing atmosphere, particularly appreciated by families. However, some feedback points to issues like crowding and the need for better maintenance.
Parking services receive mixed reviews with guests noting secure and ample space but also mentioning confusion, poor signage and navigation challenges. The parking fees are an additional concern with suggestions for clearer communication or inclusion in the room invoice.
In summary, JW Marriott Kuala Lumpur offers a centrally-located, luxurious stay with excellent facilities, a variety of dining options and high standards of cleanliness and service. While some areas like WiFi and parking could be improved, the overall guest experience remains highly positive, making it a preferred choice for visitors to Kuala Lumpur.
Categories
The hotel's breakfast offerings receive commendation for their variety and quality, featuring an extensive mix of international, Western and Asian dishes. The breakfast at Shook! is particularly highlighted as excellent. Despite some criticism regarding repetition and occasional service issues, the overall breakfast experience is highly appreciated.
Dinner experiences vary with positive remarks about in-room dining and the 24-hour room service. While Shook! receives mixed feedback, Shanghai Restaurant faces criticism. Nonetheless, the availability of multiple dining options both within and outside the hotel is well-received, though guests suggest more vegetarian choices and menu diversification.
Rooms at JW Marriott Kuala Lumpur are frequently praised for their spaciousness, cleanliness and comfort. The modern design, luxury and well-decorated interiors contribute to a positive stay. Despite occasional issues such as cleanliness problems and dated furniture in some rooms, the overall impression is of a luxurious and comfortable environment.
Cleanliness across the hotel is generally lauded with housekeeping maintaining high standards in rooms and facilities like the gym and pool. Minor issues such as occasional dust and stains are noted but do not significantly detract from the overall positive experience.
The staff at the hotel are recognized for their exceptional service and warmth. Guest feedback highlights the helpful, friendly and professional demeanor of employees, particularly praising the front desk, concierge team, housekeeping and restaurant staff. While there are occasional lapses in service, the general consensus is that the staff's hospitality greatly enhances the guest experience.
WiFi services receive mixed reviews with some guests reporting satisfactory connections while others face challenges with slow speeds and unstable connections. This aspect of the hotel could benefit from significant improvements.
The hotel's spa is a standout feature, offering excellent facilities and acclaimed treatments. Guests enjoy the comprehensive wellness center, which includes a gym, sauna, jacuzzi and spa treatments. The positive feedback extends to the gym, noted for its fantastic facilities, cleanliness and 24-hour accessibility.
The pool facilities, both indoor and outdoor, are well-received for their spaciousness and relaxing atmosphere, particularly appreciated by families. However, some feedback points to issues like crowding and the need for better maintenance.
Parking services receive mixed reviews with guests noting secure and ample space but also mentioning confusion, poor signage and navigation challenges. The parking fees are an additional concern with suggestions for clearer communication or inclusion in the room invoice.
In summary, JW Marriott Kuala Lumpur offers a centrally-located, luxurious stay with excellent facilities, a variety of dining options and high standards of cleanliness and service. While some areas like WiFi and parking could be improved, the overall guest experience remains highly positive, making it a preferred choice for visitors to Kuala Lumpur.
Hotel for Honeymoon
JW Marriott Kuala Lumpur provides luxurious experiences and is known as 'The Happening Hotel'. It offers a blend of comfort and elegance, ideal for both leisure and special celebrations.
Hotel with Spa
Offers a relaxing spa experience with a variety of treatments and facilities. Known for its central location and excellent service.
Romantic Hotel
This hotel provides excellent service and luxurious accommodations, ensuring a comfortable and romantic stay. Its central location and high-end amenities make it a popular choice for couples.
Hotel near Nightlife Spots
Located on Jalan Bukit Bintang, JW Marriott Kuala Lumpur is ideally situated for experiencing Kuala Lumpur's nightlife. Its location opposite the Pavillon Center and within walking distance of nightlife areas, bustling streets, and food stalls makes it a top choice.
Business Hotel
JW Marriott Kuala Lumpur is distinguished by its superior business amenities, offering sophisticated meeting rooms, advanced technological support, and dedicated event management, suitable for significant corporate functions.
Hotel with Gym
This hotel features a comprehensive fitness centre with a wide array of equipment, catering to both cardio and strength training. The hotel also offers fitness classes and personal training services.
Luxury Hotel
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
JW Marriott Kuala Lumpur is praised for its premier location in the heart of the city, making it an ideal base for both shopping enthusiasts and those looking to explore Kuala Lumpur's major attractions. Positioned directly across from Pavillion Mall, guests find themselves amidst a bustling shopping district with easy access to luxury brands, vibrant street food zones and a variety of dining options. The hotel's proximity to public transport hubs like the MRT and central station further enhances its appeal, allowing for convenient travel around the city.
Visitors appreciate being situated right in Bukit Bintang, a prime locality known for its lively atmosphere and plethora of malls, including Starhill and Fahrenheit88. The location also proves advantageous for nightlife with numerous clubs and bars within walking distance. The convenience of having everything from restaurants to night markets at one's doorstep adds to the hotel's allure, making it highly favorable for both short-term and extended stays.
Overall, the sentiment highlights that JW Marriott Kuala Lumpur's central placement combined with its clean and comfortable accommodations create a delightful experience for any traveler aiming to immerse themselves in the city's dynamic urban life.
JW Marriott Kuala Lumpur receives predominantly positive feedback regarding its breakfast offerings. Guests frequently praise the variety and quality of the breakfast buffet, describing it as extensive, diverse and delicious. The breakfast at Shook! is particularly noted for being excellent and one of the best hotel breakfasts. The spread includes a mix of international, Western and Asian dishes, which many guests appreciate. The omelette station and the inclusion of local favorites like nasi lemak and rendang receive special mentions. Despite the extensive offerings, some guests feel that the breakfast could use more diversity, especially in terms of protein and non-Asian options like pastries.
However, there are recurrent criticisms that the breakfast can be repetitive with the same items served daily. Some guests also mention issues with freshness, citing stale pastries and burnt or cold food. The quality and variety reportedly do not always meet the expectations set by the hotel's standards with some guests comparing it unfavorably to other JW Marriott properties.
The breakfast venue itself can become overcrowded, impacting the dining experience. Limited seating space and empty food containers waiting to be refilled were mentioned concerns. A few guests also encountered problems with the service and layout of the breakfast area, suggesting the need for clearer signage and better staff coordination.
In conclusion, while the JW Marriott Kuala Lumpur's breakfast is mostly well-regarded for its variety and taste, there is room for improvement in terms of menu diversity, food quality consistency and service efficiency.
Guests of JW Marriott Kuala Lumpur have varied experiences when it comes to dinner at the hotel. Overall, there is a general appreciation for the in-room dining with many describing the food as delicious. Guests praise the 24-hour room service for its convenience and delectable offerings.
Shook!, one of the hotel's dining establishments, receives a mixture of positive and negative feedback. Some guests enjoy a superb breakfast and dinner here, while others find the dinner service takes longer than expected and feel that the iftar experience did not meet their expectations. The ala carte dinner at Shook!, however, is noted to be quite enjoyable by some.
On the contrary, the Shanghai Restaurant is heavily criticized with guests advising against dining there due to issues like flavorless dishes and peculiar textures in meals. The deep-fried pork fillet, stir-fried chicken and imperial fried rice particularly fell short of expectations.
The buffet restaurant offering Japanese and Asian cuisine wins approval for its delicious spread, while the variety of available restaurants within and outside the hotel gives guests multiple dining options. However, there is a call for more vegetarian choices and an overall diversification of the dinner menu to cater to different nationalities.
Despite some shortcomings, the JW Marriott Kuala Lumpur does deliver notable instances of exceptional service and pleasant dining experiences, particularly in-room and for certain meals at Shook!.
The reviews for rooms at JW Marriott Kuala Lumpur reflect a largely positive sentiment with several key themes emerging. Guests frequently highlight the spaciousness of the rooms, often describing them as large, huge or massive. Cleanliness is another major point with many noting that the rooms are clean, tidy and well-maintained. Comfort is a recurring theme with references to comfortable beds and well-decorated interiors. Modern design and luxury are also appreciated with some rooms being described as reflecting modern luxury, having renovated bathrooms and possessing beautiful decor.
However, not all feedback is glowing. There are instances of issues such as room readiness delays, occasional cleanliness problems and dated furniture in some rooms. Some guests encountered problems like moldy smells, noise disturbances and inadequate room service. Despite these occasional drawbacks, the overall impression given is that JW Marriott Kuala Lumpur provides a luxurious and comfortable stay with excellent facilities, spacious and modern rooms and a generally high standard of cleanliness.
Guests of JW Marriott Kuala Lumpur frequently praise the comfort of the beds, describing them as comfortable, comfortable bedding and the pillows and bed are comfortable consistently highlight the positive sleeping experience. Many travelers mention the beds are comfortable with some stating the beds were very comfortable and others delighted by the large and extra large beds. Specific mentions of super comfy beds and fantastically comfortable beds enhance the overall impression of a good night's sleep.
However, some guests did encounter issues with the pillows. There are multiple mentions of pillows being too soft, flat or uncomfortable with calls for them to be reviewed. A few reviews also note beds with less ideal characteristics, such as being outdated and sunken, lacking in bounce or not meeting expected softness. There are sporadic mentions of issues such as beds full of small insects and smelly bedsheets, which detract from the otherwise positive feedback.
Despite these mixed reviews, the general consensus is that the beds are comfortable, large and conducive to a restful stay with many guests appreciating the overall comfort and quality of the sleeping arrangements.
JW Marriott Kuala Lumpur is highly praised for its consistent and exceptional standard of cleanliness. Guests frequently commend the hotel for its spotless and well-maintained rooms, describing them as clean, comfortable, spacious and well-decorated. Housekeeping receives high marks for their diligent efforts with many visitors noting the rooms’ tidiness and the freshness of the decor. The hotel facilities, including the gym and pool, are also maintained to a high standard, providing guests with a clean and pleasant environment throughout their stay.
However, a few areas could use some improvement. Some guests noted occasional lapses in cleanliness, such as dust, stains and minor mold in bathrooms. Additionally, there were mentions of housekeeping being a bit slow and instances where cleaning was not thorough enough. Despite these occasional issues, most reviews highlight an overall positive experience regarding cleanliness, making the JW Marriott Kuala Lumpur a reliable choice for those prioritizing hygiene and comfort.
The staff at JW Marriott Kuala Lumpur have received overwhelmingly positive feedback from guests, epitomizing excellent service and warmth. Many reviews consistently commend the helpful, friendly and professional demeanor of the employees. The front desk staff are often described as very accommodating, courteous and efficient, managing to handle various requests and challenges with ease and a smile. Specific mention of individuals such as Mark, Joe, Mr. Velu and Maxine highlights the personal touches and exceptional customer service provided. Notably, the concierge team, housekeeping and service staff, including those in the restaurant, are praised for their attentiveness and responsiveness.
However, a few reviews note occasional lapses, including a crowded reception area, some staff members being less helpful and isolated instances of unprofessional behavior. Despite these infrequent issues, the general consensus is that the staff's friendliness, proactive support and hospitality at JW Marriott Kuala Lumpur significantly enhance the guest experience, making it a welcoming and comfortable stay for most visitors.
While the JW Marriott Kuala Lumpur offers some positive features concerning WiFi, guest reviews reveal a mixed experience. Some travelers appreciated good and even fast WiFi connections during their stay. There were mentions of premium WiFi services, which were complimentary and received well by some guests.
However, many visitors encountered notable challenges with the hotel's internet connectivity. Complaints often centered around slow internet speeds and unstable or inconsistent connections. Numerous reviews pointed out weak WiFi signals in rooms and occasional complete outages, sometimes lasting several days. Additionally, there were mentions of the absence of clear WiFi information and general dissatisfaction with the connectivity quality within the hotel.
Overall, while some guests had a satisfactory online experience with good connectivity, many others felt that the WiFi services could benefit from significant improvements to meet their needs better.
At the JW Marriott Kuala Lumpur, the spa experience stands out as a key highlight among guests. The spa facilities, located on the 5th floor, are often described as excellent, ranging from a wonderful spa area with a good sauna and jacuzzi to clean and nice amenities. The wellness center, which includes the spa, gym and swimming pool, complements a comprehensive well-being experience. Many guests praise the complimentary sauna and gym, alongside the very good and nice spa treatments available. The massages and overall treatments were often acclaimed as amazing and exceptional, contributing to memorable stays. With distinct areas for men and women, the spa is designed to cater to all guests' needs, enhancing the overall appeal and making it a special place within the hotel.
The gym at JW Marriott Kuala Lumpur receives favorable feedback from guests, highlighting its fantastic facilities and new, well-equipped gym equipment. Many guests appreciated the gym being open 24 hours, making it convenient for use at any time. The gym is described as clean, spacious and nice, adding to the overall fitness experience. Trainers at the gym and pool are noted for their humility and excellent service. Despite a few mentions that the gym lacks some basics and could benefit from minor improvements, the overall impression of the gym remains positive with most guests finding it to be a great, well-maintained facility that complements the other amenities of the hotel.
JW Marriott Kuala Lumpur boasts impressively spacious pool facilities that have been well-received by guests. The pool area, both indoor and outdoor, offers a serene and relaxing atmosphere, perfect for unwinding. Families, in particular, find enjoyment as kids revel in the swimming pool. Adding to the allure is the private pool option available for cabana rooms, enhancing a sense of exclusivity.
However, some aspects of the pool facilities received mixed feedback. While the water's cleanliness and the pool's overall size are often praised, issues such as crowding and limited pool hours can detract from the experience. There are also remarks on the need for renovation and better maintenance, as certain areas appear outdated or overlook less appealing views.
Despite a few drawbacks, the pool amenities generally contribute positively to the hotel's ambiance, complemented by friendly and helpful staff, making it a commendable feature of the JW Marriott Kuala Lumpur.
When planning a stay at JW Marriott Kuala Lumpur, prospective guests should be aware of the mixed reviews regarding the hotel's parking facilities. Parking is readily available, secure and convenient with ample space, but some aspects could use improvement. For instance, the parking area is spacious and secure, which adds a layer of comfort for vehicle owners. There are also valet parking options and the parking lot offers direct access to the hotel, making it relatively easy to find a spot.
However, guests frequently mention that parking can be confusing with poorly marked signs and it may take time to navigate from parking to the hotel lobby, especially from P3 level, which lacks direct lobby access. Additionally, the narrow and sometimes chaotic entrance to the parking area can complicate the experience. The shared parking structure with the adjacent shopping center contributes to occasional traffic jams and crowded conditions.
Another significant drawback is the parking fee. There is no complimentary parking for hotel guests with charges generally around RM 10 and these fees are not always clearly communicated upon booking or check-in. Many guests feel the parking fees should either be highlighted more effectively or included in the room invoice.
Convenient disability parking is available, but overall, the organization and clarity of the parking system need improvement. While some appreciate the relatively secure and reasonably priced parking, others feel the time-consuming and sometimes difficult parking process detracts from the overall experience at an otherwise luxurious hotel.
JW Marriott Kuala Lumpur is praised as an excellent choice for families, providing a welcoming and accommodating environment. The hotel boasts a spacious pool, which was a highlight for many families with children enjoying their time there. Its proximity to malls and family-friendly restaurants adds to the convenience, making it easy for guests to explore and dine out. The family-friendly facilities, including interconnected rooms and economical family rooms, cater well to the needs of those traveling with kids.
The rooms are described as comfortable and adequately spacious with features like sizable twin beds and kids' bathtubs ensuring a relaxing stay. Staff members are often highlighted for their helpfulness and pleasant demeanor, contributing to a positive experience. Additionally, services like babysitting and the provision of a baby cot on request demonstrate the hotel's commitment to family comfort.
There were some negative experiences mentioned, such as difficulties in locating rooms and occasional noise from kids along the corridors, but overall, the atmosphere and amenities significantly contributed to enjoyable family stays. Many guests expressed their satisfaction, noting that it is a good place to visit with family, making it an ideal spot for creating memorable moments together.
JW Marriott Kuala Lumpur boasts a prime location for those looking to experience vibrant nightlife. The hotel is situated opposite the Pavillon Center and a short walking distance from various nightlife areas, bustling streets and numerous food stalls. Guests have praised its proximity to an array of restaurants, including Arab cuisine options and nearby markets. However, some guests have noted disturbances from loud music and motorcycle racing that can affect the tranquility of their stay. Despite these noise issues, the hotel remains a favored choice for its convenient access to the energetic nightlife scene.
JW Marriott Kuala Lumpur consistently aims to provide a five-star experience with many guests acknowledging it as an established luxury hotel meeting global standards. The hospitality and service have been praised as excellent and on par with five-star expectations. Housekeeping services, in particular, receive high marks for their five-star quality.
Several guests feel that the hotel lives up to its five-star designation, offering a luxurious yet not overly extravagant ambiance ideal for a high-end stay. Despite this, there are mixed sentiments about the hotel's overall five-star status. Some guests found the experience underwhelming, noting that certain features and services did not align with five-star standards. Criticisms include the quality of breakfast, the aging furniture and instances where the service did not meet the level expected of a five-star establishment.
While there are voices expressing disappointment, the hotel still garners commendations as a real five-star destination, making it a place where luxury and excellent service remain significant highlights.
JW Marriott Kuala Lumpur stands out as a top pick for business travelers, thanks to its strategic location in the city that makes business commutes convenient. Visitors have praised the business center services and numerous conference rooms, describing them as excellent and suitable for professional needs. The front desk assistance is notably helpful with staff even going the extra mile to assist with document printing.
The hotel's concierge level offers additional benefits, especially for those with elite status, adding a layer of convenience and luxury to the business travel experience. Meeting rooms and executive offices are well-maintained, providing a conducive environment for productive sessions.
While the lobby and elevators can get busy, the overall atmosphere retains a professional business hotel feel. The internet access meets the demands of today’s business traveler, ensuring a seamless work experience. The vibrant street and nearby amenities also add to the attractiveness of this location, blending convenience with a touch of local charm.
Overall, JW Marriott Kuala Lumpur is highly recommended for business stays, offering a range of business amenities and a strategic location that enhances the convenience and efficiency of work trips.
JW Marriott Kuala Lumpur stands out for its accessibility features. Guests have appreciated the hotel's accessible design, noting that both the rooms and the overall hotel are easily navigable. The location, staff and service have been highlighted for their accessibility, ensuring a comfortable stay for all visitors. A complimentary accessible room is available and the wheelchair-friendly lift adds to the ease of movement within the hotel.
However, there are a few drawbacks. While the accessible elements are appreciated, guests have noted that the elevators can be quite slow, which might be an inconvenience for those relying on them. Additionally, the accessible menu could use some improvement to better cater to dietary needs. Despite these minor issues, JW Marriott Kuala Lumpur strives to create an inclusive and convenient environment for guests with disabilities.
The outdoor pool area at the JW Marriott Kuala Lumpur receives overall positive feedback from guests. Descriptions such as lovely, superb and relaxing are commonly used to characterize the pool. Many appreciate the additional amenities, including the steam room, sauna and Jacuzzi, which contribute to a great experience.
The outdoor pool space is noted to be nice with a pleasant and relaxing ambiance. Some guests mention that the water in the pool tends to be on the colder side and there are comments suggesting that the swimming pool could benefit from renovation. The pool bar is considered just okay and there are mixed reviews about the food quality at the outdoor pool area, which some find below average.
Despite these minor critiques, the pool remains a popular feature among guests with no restrictions on entry even during COVID-19 times and plenty of space for everyone to enjoy.
Nestled in the heart of Kuala Lumpur, JW Marriott offers a luxurious stay marked by elegance and comfort. Guests consistently highlight the high standard and lavish atmosphere of the hotel, describing it as the peak of luxury. The spacious rooms are a particular standout, noted for their smart, classy and sophisticated designs that provide a perfect haven for a luxurious experience. The hotel décor presents a beautiful, fresh and clean environment, making for a marvellous arrival experience.
The high-end services and luxurious amenities contribute significantly to the overall luxury experience. The hotel environment exudes luxury from its exterior to its meticulously designed interiors, which create a feeling of opulence and comfort. The friendly and efficient staff further enhance the stay with their warm hospitality, contributing to the hotel's classy and elegant charm.
Located in a luxurious and sophisticated neighborhood, guests appreciate the convenience and status of the hotel's setting. Despite some mentions of the hotel’s age, the ambiance evidently remains top-notch with the interior consistently praised for maintaining its luxurious feel. Overall, JW Marriott Kuala Lumpur promises an indulgent, high-quality stay with a superb balance of comfort, class and luxury.
Location Show Map
Location
Visitors appreciate being situated right in Bukit Bintang, a prime locality known for its lively atmosphere and plethora of malls, including Starhill and Fahrenheit88. The location also proves advantageous for nightlife with numerous clubs and bars within walking distance. The convenience of having everything from restaurants to night markets at one's doorstep adds to the hotel's allure, making it highly favorable for both short-term and extended stays.
Overall, the sentiment highlights that JW Marriott Kuala Lumpur's central placement combined with its clean and comfortable accommodations create a delightful experience for any traveler aiming to immerse themselves in the city's dynamic urban life.
Breakfast
However, there are recurrent criticisms that the breakfast can be repetitive with the same items served daily. Some guests also mention issues with freshness, citing stale pastries and burnt or cold food. The quality and variety reportedly do not always meet the expectations set by the hotel's standards with some guests comparing it unfavorably to other JW Marriott properties.
The breakfast venue itself can become overcrowded, impacting the dining experience. Limited seating space and empty food containers waiting to be refilled were mentioned concerns. A few guests also encountered problems with the service and layout of the breakfast area, suggesting the need for clearer signage and better staff coordination.
In conclusion, while the JW Marriott Kuala Lumpur's breakfast is mostly well-regarded for its variety and taste, there is room for improvement in terms of menu diversity, food quality consistency and service efficiency.
Dinner
Shook!, one of the hotel's dining establishments, receives a mixture of positive and negative feedback. Some guests enjoy a superb breakfast and dinner here, while others find the dinner service takes longer than expected and feel that the iftar experience did not meet their expectations. The ala carte dinner at Shook!, however, is noted to be quite enjoyable by some.
On the contrary, the Shanghai Restaurant is heavily criticized with guests advising against dining there due to issues like flavorless dishes and peculiar textures in meals. The deep-fried pork fillet, stir-fried chicken and imperial fried rice particularly fell short of expectations.
The buffet restaurant offering Japanese and Asian cuisine wins approval for its delicious spread, while the variety of available restaurants within and outside the hotel gives guests multiple dining options. However, there is a call for more vegetarian choices and an overall diversification of the dinner menu to cater to different nationalities.
Despite some shortcomings, the JW Marriott Kuala Lumpur does deliver notable instances of exceptional service and pleasant dining experiences, particularly in-room and for certain meals at Shook!.
Rooms
However, not all feedback is glowing. There are instances of issues such as room readiness delays, occasional cleanliness problems and dated furniture in some rooms. Some guests encountered problems like moldy smells, noise disturbances and inadequate room service. Despite these occasional drawbacks, the overall impression given is that JW Marriott Kuala Lumpur provides a luxurious and comfortable stay with excellent facilities, spacious and modern rooms and a generally high standard of cleanliness.
Beds
However, some guests did encounter issues with the pillows. There are multiple mentions of pillows being too soft, flat or uncomfortable with calls for them to be reviewed. A few reviews also note beds with less ideal characteristics, such as being outdated and sunken, lacking in bounce or not meeting expected softness. There are sporadic mentions of issues such as beds full of small insects and smelly bedsheets, which detract from the otherwise positive feedback.
Despite these mixed reviews, the general consensus is that the beds are comfortable, large and conducive to a restful stay with many guests appreciating the overall comfort and quality of the sleeping arrangements.
Cleanliness
However, a few areas could use some improvement. Some guests noted occasional lapses in cleanliness, such as dust, stains and minor mold in bathrooms. Additionally, there were mentions of housekeeping being a bit slow and instances where cleaning was not thorough enough. Despite these occasional issues, most reviews highlight an overall positive experience regarding cleanliness, making the JW Marriott Kuala Lumpur a reliable choice for those prioritizing hygiene and comfort.
Staff
However, a few reviews note occasional lapses, including a crowded reception area, some staff members being less helpful and isolated instances of unprofessional behavior. Despite these infrequent issues, the general consensus is that the staff's friendliness, proactive support and hospitality at JW Marriott Kuala Lumpur significantly enhance the guest experience, making it a welcoming and comfortable stay for most visitors.
Wi-Fi
However, many visitors encountered notable challenges with the hotel's internet connectivity. Complaints often centered around slow internet speeds and unstable or inconsistent connections. Numerous reviews pointed out weak WiFi signals in rooms and occasional complete outages, sometimes lasting several days. Additionally, there were mentions of the absence of clear WiFi information and general dissatisfaction with the connectivity quality within the hotel.
Overall, while some guests had a satisfactory online experience with good connectivity, many others felt that the WiFi services could benefit from significant improvements to meet their needs better.
Spa
Gym
Pool
However, some aspects of the pool facilities received mixed feedback. While the water's cleanliness and the pool's overall size are often praised, issues such as crowding and limited pool hours can detract from the experience. There are also remarks on the need for renovation and better maintenance, as certain areas appear outdated or overlook less appealing views.
Despite a few drawbacks, the pool amenities generally contribute positively to the hotel's ambiance, complemented by friendly and helpful staff, making it a commendable feature of the JW Marriott Kuala Lumpur.
Parking
However, guests frequently mention that parking can be confusing with poorly marked signs and it may take time to navigate from parking to the hotel lobby, especially from P3 level, which lacks direct lobby access. Additionally, the narrow and sometimes chaotic entrance to the parking area can complicate the experience. The shared parking structure with the adjacent shopping center contributes to occasional traffic jams and crowded conditions.
Another significant drawback is the parking fee. There is no complimentary parking for hotel guests with charges generally around RM 10 and these fees are not always clearly communicated upon booking or check-in. Many guests feel the parking fees should either be highlighted more effectively or included in the room invoice.
Convenient disability parking is available, but overall, the organization and clarity of the parking system need improvement. While some appreciate the relatively secure and reasonably priced parking, others feel the time-consuming and sometimes difficult parking process detracts from the overall experience at an otherwise luxurious hotel.
Family
The rooms are described as comfortable and adequately spacious with features like sizable twin beds and kids' bathtubs ensuring a relaxing stay. Staff members are often highlighted for their helpfulness and pleasant demeanor, contributing to a positive experience. Additionally, services like babysitting and the provision of a baby cot on request demonstrate the hotel's commitment to family comfort.
There were some negative experiences mentioned, such as difficulties in locating rooms and occasional noise from kids along the corridors, but overall, the atmosphere and amenities significantly contributed to enjoyable family stays. Many guests expressed their satisfaction, noting that it is a good place to visit with family, making it an ideal spot for creating memorable moments together.
Nightlife
5 Star
Several guests feel that the hotel lives up to its five-star designation, offering a luxurious yet not overly extravagant ambiance ideal for a high-end stay. Despite this, there are mixed sentiments about the hotel's overall five-star status. Some guests found the experience underwhelming, noting that certain features and services did not align with five-star standards. Criticisms include the quality of breakfast, the aging furniture and instances where the service did not meet the level expected of a five-star establishment.
While there are voices expressing disappointment, the hotel still garners commendations as a real five-star destination, making it a place where luxury and excellent service remain significant highlights.
Business
The hotel's concierge level offers additional benefits, especially for those with elite status, adding a layer of convenience and luxury to the business travel experience. Meeting rooms and executive offices are well-maintained, providing a conducive environment for productive sessions.
While the lobby and elevators can get busy, the overall atmosphere retains a professional business hotel feel. The internet access meets the demands of today’s business traveler, ensuring a seamless work experience. The vibrant street and nearby amenities also add to the attractiveness of this location, blending convenience with a touch of local charm.
Overall, JW Marriott Kuala Lumpur is highly recommended for business stays, offering a range of business amenities and a strategic location that enhances the convenience and efficiency of work trips.
Accessible
However, there are a few drawbacks. While the accessible elements are appreciated, guests have noted that the elevators can be quite slow, which might be an inconvenience for those relying on them. Additionally, the accessible menu could use some improvement to better cater to dietary needs. Despite these minor issues, JW Marriott Kuala Lumpur strives to create an inclusive and convenient environment for guests with disabilities.
Outdoor Pool
The outdoor pool space is noted to be nice with a pleasant and relaxing ambiance. Some guests mention that the water in the pool tends to be on the colder side and there are comments suggesting that the swimming pool could benefit from renovation. The pool bar is considered just okay and there are mixed reviews about the food quality at the outdoor pool area, which some find below average.
Despite these minor critiques, the pool remains a popular feature among guests with no restrictions on entry even during COVID-19 times and plenty of space for everyone to enjoy.
Luxury
The high-end services and luxurious amenities contribute significantly to the overall luxury experience. The hotel environment exudes luxury from its exterior to its meticulously designed interiors, which create a feeling of opulence and comfort. The friendly and efficient staff further enhance the stay with their warm hospitality, contributing to the hotel's classy and elegant charm.
Located in a luxurious and sophisticated neighborhood, guests appreciate the convenience and status of the hotel's setting. Despite some mentions of the hotel’s age, the ambiance evidently remains top-notch with the interior consistently praised for maintaining its luxurious feel. Overall, JW Marriott Kuala Lumpur promises an indulgent, high-quality stay with a superb balance of comfort, class and luxury.
Yes, JW Marriott Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at JW Marriott Kuala Lumpur.
No, JW Marriott Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at JW Marriott Kuala Lumpur.
Yes, JW Marriott Kuala Lumpur has a gym.
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