Kuching, 415-422, Jalan Kulas Utara Dua Kampung Bandarshah1.554665,110.336153(Show on Map)
7.5
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Serapi Hotel offers a favorable experience for travelers, highlighted by its prime location in the heart of the city. Guests appreciate its proximity to popular cafes, shops, and scenic attractions, creating an ideal base for exploring urban delights and the vibrant local culture. The visually appealing lobby and attentive staff further enhance the overall atmosphere.
Breakfast is well-received, offering good value for money with delicious flavors at an affordable price. The Malay cuisine at the Seri Songket restaurant receives specific praise, and while the buffet is somewhat basic, it satisfies guests' appetites. The service during breakfast adds to a positive start to the day.
Rooms at the hotel are noted for their comfort and cleanliness, with amenities like Netflix adding a modern touch. Some concerns are raised about room size, occasional odors, and lack of windows, but the hotel generally maintains a level of cleanliness appreciated by many.
The cleanliness of the hotel overall garners positive feedback, with orderly conditions and simple decor contributing to a cozy atmosphere. Despite minor issues with slow housekeeping responses, many find the hotel welcoming and affordable.
Staff at Serapi Hotel receive high praise for their friendly and helpful demeanor. Guests frequently note the warm and courteous service provided by the front office team, enhancing the welcoming environment. While there are rare instances of unmet expectations, the general sentiment reflects a dedicated team focused on guest satisfaction.
Overall, the positive aspects of Serapi Hotel, from its strategic location to the friendly staff and comfortable accommodations, create a pleasing experience that outweighs occasional drawbacks.
Categories
Accessible
This hotel is listed as having facilities for disabled guests.
Family
Parking
Room Types
Single RoomProviding free toiletries, this single room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This single room is air-conditioned and features a flat-screen TV with cable channels, a minibar, a safe deposit box and an electric kettle. The unit offers 1 bed.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a safe deposit box, an electric kettle as well as city views. The unit offers 2 beds.
Queen RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The double room provides air conditioning, a minibar, a safe deposit box, an electric kettle and a flat-screen TV with cable channels. The unit offers 1 bed.
Family RoomOffering free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The family room offers air conditioning, a minibar, a safe deposit box, an electric kettle, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
7.5
Good
Review Summaries
Location
Serapi Hotel boasts an enviable location in the heart of the city, making it an ideal choice for travelers looking to explore urban attractions. Nestled near popular cafes, fast food outlets, and a variety of shops, guests find themselves within walking distance of key amenities and culinary delights, including some of the city's most sought-after restaurants. The proximity to the waterfront adds another layer of convenience for those interested in scenic views and relaxed strolls. While a bit removed from the hustle of Kuching town, the hotel remains easily accessible and offers a peaceful retreat in a safe and quiet area. Guests appreciate the strategic placement in the city center, enhancing their overall stay with easy access to the vibrant local culture and lifestyle. The combination of a visually pleasing lobby, reflecting Sarawak's cultural essence, and helpful hotel staff further elevates the guest experience at this beautifully located lodging.
Breakfast
The breakfast at Serapi Hotel offers a satisfying start to the day, making it a valuable part of the overall stay, particularly at its reasonable price of RM20. Guests appreciate the delicious flavors, especially the Malay cuisine at the Seri Songket restaurant, which garners specific praise. The breakfast buffet, though somewhat basic with limited variety, is described as eatable, tasty, and value for money, ensuring guests leave with a contented appetite. Additionally, the service provided by the staff enhances the breakfast experience, contributing positively to the overall hospitality. While there might not be a wide array of options, diners seem to find contentment in the offerings available.
Rooms
At Serapi Hotel, guests often highlight the comfort and cleanliness of the rooms, particularly noting the comfortable beds and well-furnished interiors. A modern touch is added with amenities like Netflix available in the rooms, which enhances the overall guest experience. However, some guests have expressed concerns regarding the size of the rooms, describing them as quite small for two adults, and there are occasional issues with room odors and untidiness. Additionally, not all rooms come with windows, which has been a point of discomfort for some visitors, along with reports of hot water shortages for extended periods. Despite these drawbacks, the hotel maintains a level of cleanliness that many guests appreciate.
Cleanliness
Serapi Hotel presents a generally positive experience in terms of cleanliness, with guests frequently noting the clean and comfortable rooms. The hotel maintains a satisfying and orderly atmosphere, enhanced by pleasant and simple interior decor. Staff service is often highlighted as very good, contributing to the overall tidy condition of the hotel. Guests appreciate the clean towels and daily mopping of the lobby floor, ensuring a welcoming environment. However, some rooms have issues with slow housekeeping responses, and there are isolated critiques regarding bathroom cleanliness and the condition of bed linens. Despite these concerns, many guests find the hotel both cozy and affordable, indicating that the positive aspects outweigh the occasional shortcomings.
Staff
Serapi Hotel receives consistent praise for its friendly and warm staff. Guests frequently note the helpful and accommodating nature of the employees, with special mentions of the front office staff's kindness and assistance. Visitors appreciate the courteous service, often highlighting the team at the counter for going above and beyond to ensure a pleasant stay. The environment is noted as welcoming, with clean facilities adding to the overall positive experience. While most find the staff attentive and respectful, there are rare instances where service might not entirely meet expectations. Nonetheless, the general sentiment reflects a team eager to make guests feel comfortable and valued.
FAQ
No, Serapi Hotel doesn't have any pool.
No, a spa isn't available at Serapi Hotel.
No, Serapi Hotel doesn't allow dogs.
Yes, parking facilities are available at Serapi Hotel.
