This all inclusive - adults only hotel is located in a unique spot with a half-mile golden coast right in front of it. Guests are given the chance to expand their taste horizons while dining, to participate in daily activities and to rejuvenate their body and soul in the hotel's premises which is decorated with an elegant style that reminds of a Mexican hacienda.
Summary of reviews
The Valentin Imperial Riviera Maya All Inclusive - Adults Only is a luxurious and relaxing hotel that comes highly recommended by guests. The exceptional grounds, attentive staff and superb services make for an amazing and memorable honeymoon experience that exceeded expectations. Despite one reviewer finding the hotel overpriced and not deserving of a five-star rating, the majority of guests highly praise the Valentin as an excellent and beautiful place to stay. In fact, one guest has returned 10 times!
AKBAL Playa - Beach Zone is lauded for its outstanding location, attracting guests with its close proximity to the beach and the vibrant 5th Avenue, rich with shops, restaurants, and cafes. This strategic location allows easy access to Pelicanos Beach and places guests conveniently near supermarkets and services, making it an ideal spot for those interested in exploring Playa del Carmen by foot. Although slightly tucked away on a side street, the hotel provides a peaceful retreat without being far from the city's lively areas, offering notable value for money.
The hotel staff receives high praise for their exceptional service, particularly Jesús, who is frequently acknowledged for his quick, responsive, and attentive nature. Guests appreciate the friendly demeanor, constant communication, and readiness to assist, significantly enhancing the hospitality experience.
However, the hotel's rooms and cleanliness present challenges. While some rooms are noted for being spacious and equipped with useful amenities like kitchens and minibars, there are consistent concerns about cleanliness and maintenance. Guests report issues such as mold, musty smells, and worn-out furnishings, with the bathrooms requiring urgent attention due to dirt and unpleasant odors. Despite some clean and comfortable rooms, these experiences are often overshadowed by reports of neglect.
The Wi-Fi experience is mixed, generally meeting guests' basic needs, yet showing inconsistency and occasional slowness. The pool area, small but cozy, offers a pleasant ambiance for relaxation, although some cleanliness and maintenance improvements could enhance its appeal. Access to nearby shopping adds convenience.
The beach is easily accessible within a short walk, though some distances may be slightly underestimated. The hotel boasts the added benefit of a beach club, despite a misleading claim of private beach access.
Overall, while AKBAL Playa offers a promising location and commendable service, its potential is marred by significant maintenance and cleanliness issues, particularly regarding room conditions and bedding comfort, which could benefit from attention and improvement.
SILVERSANDS Hotel Boutique on 5th Avenue in Playa del Carmen is widely celebrated for its prime location that offers guests easy access to local attractions, shops, and restaurants, all within a short distance from the beach. The hotel manages to deliver a peaceful retreat from the bustling 5th Avenue without compromising on convenience, providing a tranquil environment highly valued by many visitors. Guests generally find the spacious, well-appointed rooms to be a major draw, with highlights including large, comfortable beds and kitchenettes equipped with essential amenities like coffee makers and refrigerators. The clean, modern appeal of the rooms contributes to an inviting and cozy ambiance, supplemented by attention to details such as high ceilings and contemporary designs.
The hotel staff are frequently commended for their friendliness and attentiveness, particularly standout employees like Lulu and the manager Roberto, who enhance the overall positive guest experience. While the majority of guests are satisfied with the service, there are sporadic mentions of inconsistent service and challenges in communication due to language barriers.
Despite these positives, cleanliness and facility maintenance emerge as areas needing improvement, with some guests noting issues like mold, dampness, and poorly maintained common areas such as the pool and terrace. The rooftop pool, though praised for its potential charm and evening ambiance, often falls short of expectations due to its small size and cleanliness concerns.
The proximity to a private beach is a significant advantage, though access involves a daily fee. While the beds generally provide comfort, some reviews suggest that updating the mattresses could further enhance guest satisfaction. The Wi-Fi service receives mixed feedback, with inconsistent connectivity noted, although occasional periods of functionality are reported.
Overall, the SILVERSANDS Hotel Boutique presents a comfortable and convenient option for travelers, particularly appealing for its value given the excellent location. Addressing highlighted issues could elevate the experience, making it an even more attractive choice for visitors to Playa del Carmen.
Mayan Art Hotel 10 Avenue is a remarkable retreat, benefiting from a prime location in the heart of the city, just steps away from 5th Avenue. This proximity places guests near dynamic attractions, diverse dining options, and shopping streets, all while maintaining a serene atmosphere isolated from the bustling nightlife. The hotel's quiet charm extends to its beautiful inner garden and spacious private parking, offering both convenience and tranquility. Consistently praised for exceptional cleanliness, the hotel maintains well-kept facilities and rooms, ensuring guest satisfaction. The attentiveness and friendliness of the staff, led by team members such as Dani and Lorena, enhance the welcoming atmosphere and provide valuable assistance to travelers, making their experience even more enjoyable.
The spacious rooms are appreciated for their comfort and practicality, featuring essential amenities like air conditioning, a refrigerator, and a microwave. While some mention outdated infrastructure requiring updates, daily cleaning services ensure the rooms remain tidy and comfortable. The hotel's inviting ambiance is complemented by lush greenery and thoughtfully designed layouts. Mayan Art Hotel’s pool offers a peaceful oasis with its shady, beautifully maintained setting, contributing to an appealing garden atmosphere.
The comfort of the beds stands out, with many guests praising their spaciousness and luxurious experience, despite minor critiques on firmness. This is accompanied by useful in-room amenities that elevate guest convenience. Secure, private parking is another noted advantage, adding significant value for car travelers in the city.
Overall, Mayan Art Hotel 10 Avenue combines exceptional location, attentive service, and remarkable cleanliness, setting the stage for a comfortable and memorable stay.
AHAU Playa offers a remarkable experience for guests seeking a central yet tranquil place to stay in Playa del Carmen. Its prime location provides easy access to the vibrant Mamitas Beach, the nearby ADO terminal, and the famous Fifth Avenue, making it perfect for travelers eager to explore the local attractions, dining, and shopping options on foot. The spacious and well-equipped apartments enhance the excellent location, offering modern accommodations that resonate with comfort and luxury.
Guests frequently commend the rooms for their spaciousness, modern furnishings, and high-quality finishes. The large, comfortable beds are often noted as a standout feature, contributing to the inviting and relaxing atmosphere of the hotel. Although minor issues such as a non-working bathroom light occasionally arise, the overall satisfaction with the facilities remains high. Cleanliness receives mixed feedback, with the majority of reviews praising the hotel's clean and cozy environment, while a few report issues related to humidity, mold, and ventilation. Despite some inconsistency in maintenance, the cleanliness generally scores well, with an ambiance recently enhanced through renovations.
The staff at AHAU Playa are highlighted for their friendliness and efficiency, setting a welcoming tone from the moment guests arrive. The chambermaids receive particular praise for their pleasant demeanor and thoroughness, contributing to a well-kept environment. Quick resolution of issues and effective communication ensure a reliable and attentive service, despite occasional mixed reviews of the owner's demeanor. Mr. Roberto stands out for his constant availability and attentiveness, further fostering a positive guest experience.
Overall, AHAU Playa provides a comfortable and satisfying stay with its superb beds, commendable staff, and strategically located premises, making it an ideal choice for those exploring Playa del Carmen.