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Summary of reviewsHoliday Inn Express & Suites Crossville by IHG receives high praise for its combination of convenience, comfort, and quality service, contributing to an exceptional experience for travelers. Ideally located just off Interstate 40, the hotel offers easy access to nearby dining options and serves as a perfect stopover for those passing through Crossville. Guests appreciate the clean and quiet atmosphere, enhanced by the hotel's beautiful surroundings and ample parking.
The complimentary breakfast is frequently highlighted as a standout feature, with a wide variety of delicious options such as cinnamon rolls, pancakes, and biscuits and gravy. Friendly and attentive breakfast staff ensure a consistently satisfying start to the day. The hotel's rooms are lauded for their cleanliness, spaciousness, and contemporary design, with comfortable beds that promise a good night's sleep. Additional room features like a small freezer and Keurig coffee maker improve the convenience of the stay.
Cleanliness is a recurring theme in reviews, with guests describing the hotel as exceptionally clean and well-maintained. The staff plays a key role in this, consistently praised for their friendliness and professionalism. Every team member, from the front desk to housekeeping, contributes to a welcoming environment, enhancing the guest experience.
The indoor pool is clean and inviting, although some guests note variations in water temperature. Nevertheless, the pool and jacuzzi are well-received, providing a cozy area for relaxation. Comfortable beds with soft sheets and a choice of pillow firmness further contribute to a restful experience.
Overall, Holiday Inn Express & Suites Crossville by IHG is recognized for its excellent customer service, comfortable accommodations, and attention to detail, making it a highly recommended destination for both leisure and business travelers.
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