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Summary of reviewsLaguna enjoys a favorable reputation among travelers for various aspects, starting with its convenient location near major highways on the outskirts of Lutsk. This makes it ideal for those traveling by car, thanks to its ample parking space and eases access to the city center via a nearby bus stop. While some guests find the distance from the city's core challenging, others appreciate the tranquil environment away from the hustle and bustle.
Most guests have positive remarks about the breakfast at Laguna, praising its cleanliness, taste and value as it is included in the room price. Though it is simple and basic, featuring items like scrambled or fried eggs, bread and tea, it generally satisfies guests. There is, however, feedback suggesting earlier service times and a bit more variety could enhance the experience.
The dinner experience at the hotel receives high praise for its diverse menu, quality and reasonable pricing. Guests often commend the delicious and fresh cuisine, even noting flexibility with late arrivals to order dinner. Some did mention the early kitchen closing time, which was noted as a minor inconvenience.
Rooms at Laguna are described as new, comfortable and clean with modern furniture and well-maintained bathrooms contributing to a cozy environment. The inclusion of balconies is a noted plus. Nevertheless, there are occasional mentions of issues like smokiness, stuffiness when rooms are closed and minor maintenance issues. Despite these, the overall sentiment is positive.
Cleanliness across the hotel is a standout feature with most guests emphasizing the pristine condition of rooms and bathrooms. Laguna's commitment to maintaining a spotless environment is well-appreciated, although minor issues like dust or smoke odors are occasionally mentioned.
The staff at Laguna are generally regarded as friendly, professional and helpful, contributing to a welcoming atmosphere. Administrators and receptionists particularly receive high marks for their warmth and kindness. However, a few reviews mention inconsistent experiences with some staff members.
The parking facilities are another highlight, offering a large, secure and free parking lot, which guests find highly convenient. Although there have been instances when the lot was full, the overall sentiment towards parking at Laguna is positive.
Guests also frequently praise the comfortable beds and soft, newly washed bedding, enhancing the overall restful experience. Though there were minor concerns about bed size and isolated cleanliness issues, these did not significantly detract from the positive feedback.
Overall, Laguna is highly regarded for its convenient location, pleasant dining experiences, clean and comfortable rooms, friendly staff and ample parking, making it a strong choice for travelers.
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