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Eurostars Das Letras

Lisbon , Rua Castilho, 6 - 12 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEurostars Das Letras in Lisbon stands out as a highly recommended hotel, offering an exceptional combination of convenience, comfort and tranquility. Its prime location provides a perfect base for exploring the city with proximity to Avenida da Liberdade, key metro stations and popular downtown spots like Praça do Comércio. This central yet serene setting allows for a peaceful stay, while also ensuring easy access to various city attractions.

The hotel's breakfast is frequently praised for its excellence and variety, featuring luxurious and superb options such as fresh tropical fruits, premium cheese and an omelette station. The attentive staff enhances the breakfast experience, making it one of the highlights for many visitors.

Guests are equally impressed by the spacious, clean and tastefully decorated rooms. The comfortable beds, well-equipped bathrooms and beautiful city views from select rooms add to the relaxing ambiance. Rooms are consistently described as immaculate with modern and cozy atmospheres that contribute to a pleasant stay.

The staff at Eurostars Das Letras receives exceptional praise for their friendliness, politeness and attentiveness. Front desk personnel, housekeeping and dining staff are all noted for their excellent service, ensuring that guests feel well-cared for throughout their stay.

In terms of amenities, the hotel offers reliable and fast Wi-Fi service, although there are occasional issues with connectivity in specific rooms. A gym and sauna are available, though some guests note that the equipment could use an upgrade.

Parking options are varied with both on-site and nearby alternatives providing convenience, despite some limitations with the underground garage's space and narrow driveway.

While the dinner experience has room for improvement with limited menu options and early restaurant closings, the overall dining atmosphere is pleasant.

The hotel's proximity to nightlife is another plus, offering numerous bars, clubs and restaurants within walking distance. However, noise from nearby rooftop discos can sometimes be a disturbance.

In summary, Eurostars Das Letras excels in offering a welcoming and comfortable stay with its prime location, delicious breakfast, clean and spacious rooms and exceptional staff. Despite some minor areas for improvement, it remains a highly recommended choice for those looking to explore Lisbon.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

Hotel with Gym

5-Star Hotel

Room Types

Double or Twin Room Modern room decorated with walnut wood furniture. It includes a flat-screen TV.

Junior Suite Overlooks Lisbon's historic centre or St. Jorge's Castle, and has a lounge area. Also offers walnut wood furniture and a flat-screen TV.

Double Room with Extra Bed Modern room decorated with walnut wood furniture. It includes a flat-screen TV.

About Eurostars Das Letras

License: 126

Guest Reviews

8.6

Very Good

Location

Eurostars Das Letras boasts a prime location in Lisbon, making it an excellent base for exploring the city. With its central yet tranquil setting, guests find themselves within walking distance of Avenida da Liberdade, a bustling avenue known for its high-end shops and restaurants. The hotel’s proximity to key metro stations like Avenida and Rato provides easy access to various city attractions and neighborhoods, ideal for both tourists and business travelers.

The hotel's quiet neighborhood allows for a peaceful stay, away from the city’s hustle and bustle, yet close enough to the vibrant center. Many guests appreciate the easy walk to downtown Lisbon, where they find popular spots such as Praça do Comércio and other historic sites. Additionally, the nearby presence of public transport links ensures that more distant parts of the city are easily reachable.

Eurostars Das Letras is also noted for its luxurious breakfast and clean, spacious rooms, providing a comfortable resting place after a day of sightseeing. Visitors have praised the friendly and helpful staff, further enhancing the hotel’s welcoming atmosphere. While the uphill location can be challenging for some, it rewards with quiet nights and a serene environment.

Overall, Eurostars Das Letras offers an exceptional combination of convenience, comfort and tranquility, making it a highly recommended choice for anyone looking to explore Lisbon.

Breakfast

Eurostars Das Letras boasts a remarkable breakfast experience, frequently praised for its excellence and variety. Guests consistently appreciate the very good, delicious and well-organized breakfast offerings. The breakfast buffet is often described as luxurious and superb, providing many options including fresh tropical fruits, charcuterie, premium cheese, hot and cold selections and even an omelette station. Highlights often include excellent coffee, champagne and salmon, contributing to a rich and varied international feast.

Reviews note the abundance and quality of the breakfast with some labeling it as one of the best in town. The buffet is plentiful and satisfying with many guests expressing that it leaves no wishes unfulfilled. The attentive and respectful staff further enhance the breakfast experience, ensuring high standards are met.

However, a few reviews point out areas for improvement such as the high price of breakfast, limited amenities within the buffet and occasional lack of breakfast items like boiled eggs or sufficient coffee machines. Despite these minor critiques, the overall sentiment showcases a commitment to providing a delightful and highly recommended breakfast experience that complements the luxurious ambiance of Eurostars Das Letras.

Dinner

Eurostars Das Letras offers a pleasant dining atmosphere but falls short in several critical areas according to guest feedback. While some guests found the restaurant food to be good and tasteful, the overall dining experience left much to be desired for many. The restaurant's menu is notably limited with some describing the food as just okay, indicating a need for improvement in both variety and quality.

Unfortunately, there are no real dinner options in the immediate vicinity and the hotel's own restaurant service was often described as almost non-existent or under-par. Issues such as the restaurant closing too early, lack of room-service options and occasional service mishaps detract from the overall experience.

Despite these drawbacks, some found the restaurant areas to be pleasant and the service to be improving. For those who dined in, the presentation and ambiance were satisfactory, though the limited and sometimes disappointing choices remain a consistent theme in guest reviews. Overall, while there is room for enhancement, Eurostars Das Letras does provide a decent, though not exceptional, dining experience.

Rooms

Eurostars Das Letras in Lisbon impresses guests with its spacious and clean rooms. Reviews highlight the ample size of the rooms, which often include well-equipped bathrooms featuring both showers and bathtubs. Multiple guests appreciate the tasteful and modern decor, creating a cozy and inviting atmosphere. The beds, frequently described as huge and comfortable, enhance the overall stay.

Rooms with balconies offer beautiful city or botanical garden views, adding to the relaxing experience. Although some rooms are noted to be a bit small or outdated in certain areas, the majority speak to their cleanliness and the comfort they provide. Additionally, the junior suites and spacious bathrooms receive particular praise for their generous space and amenities.

Overall, the combination of spacious, tastefully decorated and well-maintained rooms, along with good room amenities and scenic views from certain rooms, makes Eurostars Das Letras a reliable choice for travelers seeking comfort and cleanliness during their stay in Lisbon.

Beds

Eurostars Das Letras boasts an overwhelmingly positive reputation for its beds. Guests repeatedly emphasize the comfort and quality of the beds, frequently describing them as large, clean and exceptionally comfortable. King-size beds and a choice of pillows are appreciated, adding to the overall favorable sleeping experience. The bedding, including sheets and pillows, consistently receives high marks for cleanliness and quality. Some minor critiques include isolated reports of discomfort and issues with extra beds, but these are rare. Overall, the hotel delivers on its promise of a restful night's sleep with many guests finding their accommodations cozy and inviting.

Cleanliness

Eurostars Das Letras receives praise for its commendable cleanliness and well-maintained facilities. Multiple visitors consistently highlight the hotel's immaculate condition, describing rooms as spotlessly clean, beautifully decorated and spacious. The pristine environment, including restrooms and common areas, stands out with frequent mentions of exceptional and impeccable cleanliness. Guests appreciate the modern and cozy atmosphere, noting clean linens, towels and well-sanitized amenities. Many comment on the efficient and prompt cleaning services, ensuring rooms are kept tidy and fresh-smelling.

Despite minor issues such as occasional slow room cleaning or some imperfections, overall feedback remains overwhelmingly positive. The attention to cleanliness, paired with well-appointed and spacious rooms, leaves a lasting impression on guests. The hotel's overall cleanliness contributes significantly to its welcoming and comfortable ambiance, creating a pleasant stay for visitors.

Staff

Eurostars Das Letras is renowned for its exceptional staff, whose hospitality significantly enhances the guest experience. Numerous reviews consistently highlight the team's friendliness, politeness and attentiveness. The front desk, in particular, receives high praise for being exceptionally welcoming, efficient and responsive to guests’ needs. Names like Mariana, Ogaritte, Martin, Carolina, Tiago, Delfina and Paula are frequently mentioned for their outstanding service and helpful tips on local attractions.

Guests find the staff to be very accommodating and attentive, ensuring that every request is met with a smile and willingness to assist. The reception team provides a professional yet warm welcome, quickly handling check-ins and check-outs while remaining thoroughly engaging. The hotel’s staff is also commended for their multilingual abilities, especially in English and Spanish, which greatly aids in smooth communication.

Housekeeping and dining staff are also acknowledged for their friendliness and excellent service, contributing to a clean and enjoyable environment. Notably, the service quality across all levels of staff—from the reception to the porters and management—resonates positively with guests, making their stay memorable and pleasant.

Overall, the attentive and cooperative nature of the staff at Eurostars Das Letras stands out as a key factor in the hotel's high reputation, guaranteeing guests feel well-cared for and respected throughout their stay.

Wi-Fi

Eurostars Das Letras generally offers a satisfactory experience with its Wi-Fi services. Many guests have praised the hotel's internet connection, describing it as great, fast and reliable. The Wi-Fi speeds are considered good with a stable and high-speed connection being noted frequently. Several reviews highlight that the Wi-Fi was fully functioning, accessible and easy to set up, contributing positively to the overall guest experience.

Nonetheless, there are some areas for improvement. A number of guests reported issues with the Wi-Fi signal, particularly in specific rooms like room 501 and the fifth floor, where the coverage was noted as poor. Some experienced intermittent connections, difficulties accessing the internet or found the Wi-Fi to be slow, lagging or completely non-functional in their rooms.

Despite these issues, it appears that in most parts of the hotel, the Wi-Fi service performed well and staff managed to resolve certain connectivity problems promptly. Overall, Eurostars Das Letras provides good Wi-Fi services, though there is room for enhancement to ensure a consistently robust internet experience throughout the entire hotel.

Gym

The gym at Eurostars Das Letras has received mixed reviews from guests. Many appreciated the fact that there is a gym available, alongside a sauna, which adds to the convenience. The gym is seen as useful for quick and basic workouts; some described it as great and a good gym facility. However, several guests noted that the gym is quite small and limited in terms of equipment. Criticisms pointed out that the gym is outdated and in need of maintenance and upgrades with some guests expecting more from a 5-star hotel. Specifically, some reviewers mentioned the absence of equipment such as an exercise bike. While not lavish, the presence of the gym and sauna still offers a functional space for those looking to stick to their fitness routine while traveling.

Parking

Eurostars Das Letras offers a range of parking options, though guests had mixed experiences regarding their convenience. The hotel provides secure and safe parking, including an underground garage, albeit with limited space and a narrow driveway that may be unsuitable for large SUVs. For a fee, parking within the hotel is available with some reviews noting charges of around 18 to 25 euros per day. However, there is also the advantage of free parking spaces and convenient parking facilities nearby, making it unnecessary to solely rely on the hotel's parking. The front desk staff received positive remarks for their assistance with parking arrangements. Some found parking plentiful and easy to access in the vicinity, though a few mentioned the parking elevator could use an upgrade and experienced limited availability. Overall, while on-site parking may have its constraints, alternative nearby options are a viable solution.

Nightlife

Eurostars Das Letras is favorably positioned for those looking to explore the vibrant nightlife of the area. The hotel's location is excellent for nightlife enthusiasts with numerous bars, clubs and restaurants within walking distance. The nearby nightlife spots are lively and varied, offering a range of experiences that cater to different tastes. The trendy neighborhoods close by provide even more nightlife options, ensuring that there is always something happening. Guests have highlighted the convenience of the hotel's proximity to these nightlife areas. However, it's worth noting that the nearby rooftop disco can sometimes result in noise disturbances until 2am, which might affect those sensitive to noise. Despite this, the overall feedback suggests that the hotel is a great choice for those wanting to immerse themselves in the local nightlife scene.

5 Star

Eurostars Das Letras has garnered mixed reviews regarding its five-star rating with numerous guests mentioning that it falls short of this standard. Many visitors compared it to a higher-end business hotel rather than a true luxury establishment, indicating that the services and facilities provided did not meet their expectations for a five-star experience. Complaints included issues with the initial welcome, language barriers with staff and occasional interruptions by housekeeping.

Despite some praising its appearance as fancy and appreciating the presence of luxury amenities, the overall sentiment suggested it didn't quite live up to the premium status it claimed. The hotel was often described as more of a four-star or at times, even a superior three-star establishment with some guests criticizing it as unjustifiably overpriced for the quality and service level received.

While some comments were more positive, noting aspects like good value and certain luxury fields, these were overshadowed by the general consensus that Eurostars Das Letras needs significant improvements to truly match its five-star designation.

Business

Eurostars Das Letras consistently receives praise for its suitability as a hub for business travelers. Many reviews highlight the hotel’s friendly attitude and exceptional customer support tailored for business needs. Descriptions frequently emphasize the efficiency and professionalism of the staff, which creates a welcoming environment for corporate guests.

The hotel’s location is often mentioned as a significant advantage, being conveniently positioned near key business addresses, shopping areas and hospitals. This makes it not only ideal for business travel but also a good base for mixing work with leisure. Business facilities such as a business center, meeting rooms and WiFi are available, although some suggest the meeting facilities could benefit from improvements.

For those on business trips, the rooms offer all necessary amenities, ensuring a comfortable and productive stay. The hotel provides excellent value for business stays with a good cost-benefit ratio and competitive pricing that many find attractive. Despite the absence of a pool, the hotel is highly recommended for its business services and overall five-star treatment. Overall, Eurostars Das Letras stands out as a great choice for corporate travelers seeking quality and convenience.

Accessible

Eurostars Das Letras in Lisbon receives high marks for its accessibility features, making it an excellent choice for guests with disabilities. The hotel offers a range of facilities that cater to various needs, ensuring that accessibility is seamless and straightforward. Key highlights include wheelchair accessible rooms and common areas with wide doors and handrails that provide ease of movement. The location itself is particularly convenient, situated near Metro Ave and close to accessible public transportation options, such as the subway.

Guests appreciated the easy street parking and the overall disabled-friendly environment. The presence of multiple accessible stairways and the availability of elevators was noted, although some suggested that the elevators could benefit from servicing. Regardless, the hotel's accessible amenities and thoughtfully designed spaces make it simple for all guests to enjoy their stay and explore Lisbon's attractions with ease.

Honeymoon

Eurostars Das Letras is highly praised as an exquisite option for honeymooners. The hotel appears to excel in creating a romantic ambiance with many guests describing it as ideal, perfect or great for a honeymoon trip. Several reviews highlight a wonderful and amazing honeymoon experience, pointing to a vibe that is special for those celebrating their love. Visitors consistently describe their stays as lovely, making Eurostars Das Letras a top choice as a honeymoon destination. Despite one review not recommending it for a honeymoon, the overwhelming positive sentiment indicates that the hotel generally provides a memorable and romantic setting for newlyweds.

Luxury

Eurostars Das Letras offers an undeniably luxurious experience with numerous reviews highlighting its five-star status and elegant atmosphere. Guests consistently praise the hotel for its top-notch luxury, sophisticated design and upscale amenities. The décor and furnishings contribute to a lavish environment, complementing the hotel's opulent ambiance. Reviewers describe the stay as high-end with a strong emphasis on luxury services and high-class comfort. The setting is beautiful and proximity to some of the most luxurious streets further enhances the exclusive feel of the property.

However, it's worth noting that while the hotel meets high standards of luxury, a few guests mentioned that it veers more towards a sober business hotel in certain aspects. Overall, the luxury touches, upmarket vibe and exclusive services make Eurostars Das Letras an excellent choice for those seeking a premium experience.

Romantic

Eurostars Das Letras is a haven for couples seeking an intimate and romantic getaway. The hotel exudes a romantic atmosphere, perfect for anniversaries and special celebrations. Guests have praised the establishment for its thoughtful gestures such as providing cake, Prosecco, champagne and sweets that elevate the special moments. The rooms are described as large, bright and beautifully maintained, aligning perfectly with the romantic and luxurious vibe of the hotel.

Many have highlighted the romantic setting and vibe that permeates the hotel, making it an ideal choice for couples, whether for a honeymoon suite or a relaxing escape. The comfort and calm of the rooms, combined with their cleanliness and spaciousness, contribute significantly to a delightful stay. With charming touches like room decorations upon request, the hotel ensures that every moment feels uniquely special.

The serene location of Eurostars Das Letras offers a quiet, calm ambiance that enhances the romantic experience. Guests appreciated the tranquility with clean wood floors and stealthy silence adding to the overall peacefulness. The thoughtful and sweet details further make it a perfectly romantic experience, suitable for any couple looking to celebrate or simply enjoy some solitude together.

No, Eurostars Das Letras doesn't have any pool.

No, a spa isn't available at Eurostars Das Letras.

No, Eurostars Das Letras doesn't allow dogs.

No, parking facilities aren't available at Eurostars Das Letras.

Yes, Eurostars Das Letras has a gym.

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