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HF Fenix Garden

Lisbon , Rua Joaquim Antonio De Aguiar, 3 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHF Fenix Garden, centrally located in Lisbon, is highly praised for its strategic positioning near key metro stations like the Marques de Pombal, offering easy access to the city's main attractions. Its proximity to public transportation and the city center, along with nearby amenities like parks, restaurants and shops, make it an ideal base for exploring Lisbon.

The breakfast receives glowing reviews for its extensive and varied selection of delicious sweet and savory options, fresh fruits, juices and quality coffee, contributing to a great start to the day. The staff is frequently commended for being exceptionally friendly and professional, enhancing the overall guest experience. Specific mentions of individuals like Nelson highlight the attentive service provided by the team.

Guests find the rooms spacious, clean and comfortable with modern furnishings and pleasant views, especially from balconies. Despite some variability in room sizes and occasional issues with sound insulation, the majority of guests appreciate the well-maintained condition and amenities like minibars and coffee makers.

Cleanliness is a standout feature throughout the hotel with both rooms and common areas kept in pristine condition by the diligent housekeeping staff. Additionally, the beds are often described as very comfortable and large, ensuring a restful night's sleep.

The WiFi service is generally praised for its good speed and reliability, although there are occasional reports of connectivity issues during the night. The availability of a parking facility is a convenience, although the garage's design and the daily fee are points of contention for some guests.

Families find HF Fenix Garden to be a suitable choice with ample family rooms and a welcoming atmosphere that caters to the needs of all ages. Although the dining options for dinner are limited, the superb breakfast compensates for this shortfall.

For business travelers, the hotel offers a calm and efficient environment with amenities like a business center and reliable internet, making it a practical choice for work-related stays.

Overall, HF Fenix Garden excels in providing a clean, comfortable and strategically located accommodation with exceptional staff service, making it a commendable choice for both leisure and business travelers.
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Categories

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

3-Star Hotel

Room Types

Comfort Double Room This double room is located between the 0 and 8th floor, featuring large windows, this bright room comes with air conditioning, a desk and flat-screen cable TV. It also comes with a private bathroom. Please note that this room type cannot accommodate extra beds or cots.

Comfort Twin Room This twin room is located between the 1st and 6th floor, featuring large windows overlooking the garden, this bright room comes with air conditioning, a desk and a flat-screen cable TV. Please note that this room type cannot accommodate extra beds or cots.

Comfort King Comfort King. This double room is located between the 0 and 6th floor and has views to the Eduardo VII Park and garden view.

Double or Twin Room This double/twin room features a minibar, air conditioning, cable TV and free WiFi.

About HF Fenix Garden

License: 3331

Guest Reviews

8.6

Very Good

Location

Situated in the heart of Lisbon, HF Fenix Garden enjoys rave reviews for its prime location. Guests repeatedly highlight the hotel's proximity to key metro stations, particularly the Marques de Pombal station, which makes getting around the city a breeze. The metro and bus stops just steps away provide efficient access to the city's main attractions, including the historic center and the Avenida da Liberdade.

The hotel's centrality allows visitors to explore Lisbon on foot with many pointing out that a 10-20 minute walk leads to the downtown area, the seafront and several notable landmarks. Despite its placement on a busy road, guests note the quietude within the rooms, ensuring a restful stay. Additionally, the proximity to a variety of restaurants, shops, parks and cash points adds an extra layer of convenience.

Visitors appreciate the strategic location for its accessibility to public transport and its ease of reaching both the city center and the airport. The area around Marquês de Pombal Square is frequently mentioned as a great starting point for sightseeing with plenty of buses and metro lines to choose from. Overall, the exceptional location of HF Fenix Garden garners significant praise, making it an ideal base for exploring Lisbon.

Breakfast

The breakfast at HF Fenix Garden receives high praise from guests, highlighting an extensive and varied selection. Many reviews commend the breakfast for being delicious with a great variety of both sweet and savory options, as well as fresh fruits, juices and quality coffee. The breakfast buffet is frequently mentioned as being very complete, hearty and continually replenished by attentive staff. While a few guests noted a desire for more variety, especially in terms of sweets, fruits and plant-based options, the overall sentiment remains positive. The breakfast service is often described as functional and pleasant, providing ample energy to start the day. Despite a few suggestions for improvement, the general consensus is that the breakfast at HF Fenix Garden is a significant highlight with many guests referring to it as superb, excellent and even exceptional.

Dinner

HF Fenix Garden receives mixed feedback on its dining options, though the focus is predominantly on areas for improvement. Guests consistently highlight the absence of a restaurant or bar in the hotel, which poses a challenge for those looking to enjoy a meal or drink within the premises, particularly in the evening. The lack of room service and the closure of the HF Lisboa restaurant for dinner further limit dining options for guests.

For travelers departing early, the hotel doesn't provide a light snack alternative before breakfast, leading to inconvenience. There is a snack vending machine in the lobby, but some find it to be overpriced and frustratingly, it doesn't accept card payments. Overall, while breakfast appears to be busy and well-attended, guests would appreciate a more comprehensive dining service to enhance their stay.

Rooms

The rooms at HF Fenix Garden offer a mix of comfort, cleanliness and scenic views. Guests frequently highlight the spaciousness and cleanliness of the rooms with many praising the modern furnishings and comfortable beds. Rooms with balconies provide pleasant views, particularly of the nearby park and the beautiful Jacaranda trees. Those with large terraces and big windows allow for plenty of light, enhancing the overall ambiance.

Several reviews appreciate the ample storage space and well-equipped bathrooms, noting features such as minibars, coffee makers and spacious bathtubs. Guests often mention the superior cleanliness and daily upkeep of the rooms, which contributes to a pleasant stay.

However, room sizes can vary significantly. While some guests enjoy the large and roomy accommodations, others find their rooms too small and lacking in storage. Issues such as poor sound insulation and the occasional outdated room have also been reported. Despite these discrepancies, the overall sentiment remains positive with the majority of guests finding the rooms comfortable, well-maintained and equipped with necessary amenities.

The hotel's convenient location near the Marquês de Pombal metro stop, coupled with the good WiFi and satisfying breakfast service, further enhances the guest experience. The HF Fenix Garden stands out for its balance of comfort, cleanliness and strategic positioning, making it a reliable choice for travelers.

Beds

The HF Fenix Garden hotel receives glowing praise for its beds, reflecting a high level of guest satisfaction. Descriptions frequently highlight the beds' substantial size with many guests noting the "very large," "king-size," and even "XXXL extra large" dimensions. Comfort is a common theme, as guests describe the beds as "extremely comfortable" and "super comfortable," often commending both the mattress and pillows.

The quality of the bed linen also earns positive remarks, contributing to the overall impression of luxury and comfort. While there are occasional mentions of mattresses being too hard or beds being smaller in some rooms, these comments are relatively rare compared to the volume of overwhelmingly positive feedback.

The combination of spacious, well-furnished beds with the added benefits of firm yet comfortable mattresses and high-quality linens, ensures that most guests enjoy a restful night. These comfortable sleeping arrangements, paired with the hotel's excellent location and cleanliness, make HF Fenix Garden a favored choice for travelers seeking comfort and convenience.

Cleanliness

Nestled in the heart of the city, HF Fenix Garden boasts an impeccable standard of cleanliness that is sure to impress any traveler. Guests rave about the spotless rooms, highlighting their modern furnishings and well-maintained condition. Housekeeping receives consistent praise for their excellent service, ensuring that rooms are not only clean but also comfortable and quiet. Common areas are equally well-kept, contributing to a high level of hygiene throughout the property.

Reviews often mention the hotel's central location, making it an ideal base for city exploration. The clean and tidy environment, combined with a pleasant and friendly staff, creates a welcoming atmosphere. Additional perks like clean, spacious rooms and daily towel changes further enhance the guest experience.

Whether staying in a room or a self-contained apartment, visitors can expect pristine conditions and thoughtful attention to detail. HF Fenix Garden stands out as a model of cleanliness and comfort in a prime location.

Staff

'HF Fenix Garden' hotel boasts an exceptionally friendly and professional staff, as highlighted by numerous guest reviews. The reception team, described as pleasant and always ready to help, ensures a smooth and welcoming check-in process. Guests frequently praise the housekeeping staff for their friendliness and thoroughness. Nelson, a staff member, received specific acclaim for his exceptional service.

Many guests appreciated the staff's willingness to go above and beyond, often citing examples of the team accommodating special requests and providing invaluable local information. The breakfast staff is also noted for their prompt and attentive service, contributing to a pleasant dining experience.

While the majority of the feedback is overwhelmingly positive, a small number of reviews mentioned instances where reception staff could have been more courteous. However, these comments are the exception rather than the norm.

Overall, HF Fenix Garden's staff is characterized by their attentiveness, professionalism and warm hospitality, significantly enhancing the guest experience.

Wi-Fi

Guests of the HF Fenix Garden have generally positive feedback about the hotel's WiFi service, highlighting its good speed and availability in hotel rooms. Some reviews mention that the WiFi is fast and excellent, providing a reliable internet connection. Complimentary water and free WiFi are appreciated perks noted by several guests. However, there are occasional reports of the WiFi cutting periodically, especially during the night and a few instances where guests couldn't access it near their rooms. Overall, the internet service at HF Fenix Garden is regarded as good with sufficient speed to meet general needs.

Parking

Parking at HF Fenix Garden comes with mixed reviews, leaning heavily towards a more challenging experience. On the positive side, there is a parking facility available for guests, which offers convenience, particularly in a city like Lisbon where free parking is scarce. The hotel's proximity and the availability of a spacious underground garage are appreciated, making it a viable option for those traveling by car.

However, several aspects of the parking situation present significant drawbacks. The daily fee of 17 euros is considered quite high by many guests and the cost cannot be reserved in advance, adding a layer of uncertainty. Maneuvering within the garage is notably difficult due to narrow entrances and tight ramps, which may be particularly challenging for larger vehicles. The access point on a fast traffic street further complicates the process.

While the parking garage is competent for accommodating vehicles, its overall design could pose difficulties for drivers. Despite these issues, some guests have described the parking as good, adequate and available, highlighting its utility amidst the challenges.

Family

HF Fenix Garden proves to be a suitable choice for families. The hotel is recognized for being very family friendly, offering amenities that perfectly meet the needs of families including those with specific requirements, such as a daughter using crutches. The family rooms are appreciated for their ample space with some even featuring large beds that can accommodate up to four people.

Guests particularly enjoy the pleasant and soothing atmosphere of the hotel, noting the soft decoration that gives a comforting, family-like ambiance. Additionally, the breakfast spreads are highlighted for their generous offerings, including fruits, yogurt, juices and a coffee machine, ensuring a good start to the day for everyone.

Choosing a room that faces the inner garden comes recommended for an even more pleasant experience. Guests have been very happy with their accommodations, making HF Fenix Garden a nice option for a family stay.

Nightlife

The nightlife around HF Fenix Garden offers varied experiences with close access to public transport such as the metro and bus making it easy to explore the city. The hotel's location is central, placing guests close to a neighborhood filled with restaurants. However, the immediate area can feel deserted at night with limited nightlife options directly nearby. Some guests noted that noise from street music and rooftop bars could be heard, which could affect the overall tranquility. Despite these mixed reviews, those seeking convenient, central accommodation may find HF Fenix Garden a suitable choice.

3 Star

HF Fenix Garden delivers on what one would expect from a three-star hotel with many guests highlighting its exceptional value for money. It boasts cleanliness and comfort that meet and even exceed the typical standards for its rating. The rooms are very clean and well-maintained, contributing to a comfortable stay.

Though facilities and services garnered varying feedback with some suggesting it deserved an extra star, the hotel remains well-priced for the level of service provided. High standards of cleanliness and a reasonable price point make it a solid choice within its category. Breakfast, speed of services and food quality align with what one would expect from a three-star establishment.

For travelers seeking a comfortable, clean and reasonably priced accommodation, HF Fenix Garden presents a commendable option. The hotel is consistently praised for providing good value, making it a reliable choice within the three-star range.

Business

HF Fenix Garden stands out as a solid choice for business travelers. The facility is well-geared for business stays, offering an ideal and comfortable environment for professionals. The hotel boasts a dedicated business structure and rooms that cater specifically to the needs of those on work trips. Guests have noted the quiet atmosphere, a significant plus for those requiring concentration, despite the hotel's location in a busy area. Amenities such as a business center and reliable Wi-Fi make it convenient for guests to work efficiently. Additionally, having a professional driver available adds to the seamless experience. Overall, HF Fenix Garden is recognized for its business-friendly and clean environment, making it an excellent option for business bookings.

Accessible

The HF Fenix Garden hotel receives praise for its excellent location and accessibility, particularly for guests with disabilities. The hotel is centrally located, offering easy access to popular attractions and Lisbon’s vibrant downtown area. Accessibility to public transportation is a significant highlight with the metro station, bus stops and tourist buses all within a few minutes' walk from the hotel. The proximity to Pombal Square further emphasizes the convenience of the location.

Guests appreciate the ease of walking to various points of interest, as well as the well-connected nature of the area that facilitates travel around the city. Using services like Uber or public transport, which include elevators at metro stations, also enhances the accessibility aspects. While some feedback indicates that not all rooms are accessible by elevator, the hotel does offer partially accessible options and elevators to floors.

Overall, HF Fenix Garden stands out for its strategic and convenient location, ensuring that guests can effortlessly explore Lisbon whether by foot, bus or metro.

No, HF Fenix Garden doesn't have any pool.

No, a spa isn't available at HF Fenix Garden.

No, HF Fenix Garden doesn't allow dogs.

Yes, parking facilities are available at HF Fenix Garden.

No, HF Fenix Garden doesn't have a gym.

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