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HF Fenix Lisboa

Lisbon , Praça Marquês De Pombal, 8 (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHF Fenix Lisboa receives strong commendations for its favorable location, making it an ideal base for exploring Lisbon. Positioned on Marquis de Pombal Square, right in front of a metro station, the hotel provides easy access to important city attractions and transportation hubs. Guests appreciate the short walks to Avenida da Liberdade, Plaza Restauradores and Lisbon’s historic center. The serene neighborhood, dotted with scenic parks, contributes to a pleasant and tranquil stay. Additionally, the hotel’s proximity to public transportation and accessibility for taxis and rideshares enhances convenience.

The breakfast service at HF Fenix Lisboa is frequently praised for its variety, freshness and quality with a notable mention of champagne as a luxurious touch. Guests commend the friendly hospitality, particularly highlighting individuals like Nelson Rodrigues for their exceptional service. The breakfast environment is described as inviting, although some reviews suggest that the variety and quality have slightly declined over time. Despite this, the overall breakfast experience remains a strong point of the hotel.

Dinner offerings at the hotel receive mixed feedback, though many guests appreciate the convenience and quality of the meals. The restaurant's food and service are generally highly regarded with positive comments about delicious options and a comfortable ambiance. However, some guests find the dinner menu limited and occasionally inconsistent in quality, noting long waits for room service and the need for more diverse choices. Despite these occasional drawbacks, the dining experience is mostly satisfying.

Guest reviews on the rooms at HF Fenix Lisboa show varied experiences. Many guests enjoy spacious, clean and well-maintained rooms with modern amenities. The comfort of the beds and overall room functionality garners positive feedback. However, inconsistencies are noted in room sizes and upkeep with some guests experiencing outdated furnishings, poor lighting and occasional maintenance issues. Despite these disparities, the hotel maintains a reputation for cleanliness and comfort, meeting the needs of most visitors.

Cleanliness is a consistent highlight with guests describing both rooms and common areas as very clean and well-maintained. Daily housekeeping is reliable, contributing to a generally positive and hygienic environment.

The hotel staff stand out for their excellent service, consistently described as friendly, polite and professional. Guests praise the attentiveness and helpfulness of the employees with special mentions of the reception team and breakfast staff for their outstanding customer service. The dedication of the cleaning staff also contributes positively to the guest experience.

The free Wi-Fi at HF Fenix Lisboa receives mixed reviews. While some guests experience strong and reliable internet access, others encounter issues with weak signals and inconsistent connectivity, especially in the rooms. Despite the availability of free internet, improvements are suggested to ensure a more consistent service.

Parking at the hotel receives both positive and negative feedback. The convenience of having parking is appreciated and the area is described as safe and well-organized. However, the high cost of parking and challenges with tight spaces are frequently mentioned concerns.

Family-friendly amenities at HF Fenix Lisboa are highly praised with the hotel providing comfortable, spacious rooms suitable for families. The staff are noted for their kindness and attentiveness to children, creating an enjoyable atmosphere for families. The hotel's prime location and availability of entertainment options for kids further enhance its appeal as a family-friendly destination.

Lastly, guests enthusiastic about Lisbon’s nightlife appreciate the hotel’s prime position near vibrant bars, cafes and entertainment spots. The proximity to a variety of evening activities and dining options makes it an excellent choice for nightlife enthusiasts, while the hotel itself maintains a balance, ensuring that evening festivities do not disturb those preferring a quieter stay.

Overall, HF Fenix Lisboa is highly recommended for its strategic location, excellent breakfast, clean and comfortable accommodations, attentive staff and family-friendly atmosphere, making it a top choice for travelers visiting Lisbon.
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Hotel near Nightlife Spots

Situated on Praça Marquês de Pombal, this hotel offers easy access to Avenida da Liberdade and nearby nightlife areas. The hotel is well-connected to public transport, making it easy to explore Lisbon's bars and clubs.

4-Star Hotel

Located near Marquês de Pombal, this hotel offers comfortable rooms and easy access to Lisbon's main attractions. Its convenient location and range of amenities make it a good choice for a high-quality stay.

Family Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types

Comfort Double Room Located between the 1st and 8th floors of the hotel. Please note that this room type cannot accommodate extra beds or cots.

Comfort Twin Room Located between the 1st and 6th floors, this bright room features modern décor and air conditioning. It has a desk with flat-screen cable TV and a minibar. The bathroom includes toiletries and a hairdryer. Please note that this room type cannot accommodate extra beds or cots.

Comfort Premium Double Room Located between the 2nd and 6th floor, this double room offers a minibar, air conditioning, cable TV and free WiFi.

Comfort Plus Triple Room Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.

Double or Twin Room This double/twin room features a minibar, air conditioning, cable TV and free WiFi.

Superior Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.

Superior King Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

Standard Double Room The unit has 1 bed.

Standard Twin Room The unit has 2 beds.

About HF Fenix Lisboa

License: 3330

Guest Reviews

8.3

Very Good

Location

HF Fenix Lisboa boasts an exceptional location that stands out as one of its primary advantages, providing guests with convenient access to Lisbon's key attractions and transportation hubs. Positioned on Marquis de Pombal Square, the hotel sits right in front of a metro station, making it exceptionally easy to travel around the city and reach the airport. The proximity to Avenida da Liberdade offers guests a pleasant avenue for a short walk to Plaza Restauradores and other central points of interest. Many reviewers highlight the hotel's central, yet peaceful location, which allows for restful stays despite being close to the bustling city center.

Public transportation is easily accessible with metro and bus stops right at the hotel’s doorstep, facilitating straightforward visits to Lisbon's historic center, shopping areas and tourist sites. The central location also situates the hotel near the starting points of hop-on-hop-off tourist buses and within walking distance to Liberty Avenue, enhancing the overall convenience for tourists looking to explore the city on foot or via public transport.

The hotel’s neighborhood, dotted with parks and surrounded by beautiful streets, provides a scenic and serene environment, contributing to a pleasant stay. Guests frequently mention the fantastic connectivity through public transport, which makes the exploration of Lisbon hassle-free. Furthermore, taxis and Ubers have convenient access due to the strategic placement on a busy but orderly roundabout, ensuring smooth commutes within the city.

In summary, HF Fenix Lisboa’s prime location combines easy access to Lisbon’s transport links, central tourist areas and a tranquil setting, making it an ideal base for travelers wishing to explore the vibrant city while enjoying comfort and convenience.

Breakfast

The breakfast experience at 'HF Fenix Lisboa' receives several accolades from guests. Many highlight the buffet as varied and extensive with plentiful options catering to diverse tastes. Frequent mentions of excellent, amazing and spectacular breakfasts attest to the high quality and variety of the offerings, including special touches like champagne.

Guests appreciate the abundance and freshness of the food, alongside the friendly and attentive service—especially notable mention goes to Nelson Rodrigues for his exceptional hospitality. The breakfast environment is also described as pleasant and inviting, adding to the overall positive experience.

However, a few reviews do point out areas for improvement. Some guests feel that the breakfast used to offer more variety and that the quality has dropped slightly over time. Others mention the high cost of breakfast when not included in the room rate and a few noted issues with the temperature of hot food items.

Nevertheless, the general consensus is that the breakfast at HF Fenix Lisboa is a strong point of the hotel with most guests finding it delightful, hearty and worth the experience.

Dinner

The HF Fenix Lisboa provides a dinner experience that receives mixed feedback from its guests. On the positive side, many guests have appreciated the convenience and quality of the evening meals, highlighting the excellent dinners at the restaurant and the very good dinner buffet. The food is described as delicious with standout service from the pleasant and helpful restaurant staff, making the dining experience memorable for many. The bar also garners praise for its very good food with some guests highlighting the great value for money and comfortable ambiance.

However, feedback is not universally positive. Some guests have found the dinner options limited and the food quality inconsistent with instances of poor food choices and long waits for room service reported. There are comments about the restaurant menu needing more diversity and the limited operation hours of the bar/restaurant, which can be an inconvenience. While the occasional negative review points out terrible experiences and basic menus, overall, the service at dinner is praised and the food generally acceptable to excellent.

Despite the disparities, the hotel's dinner offerings seem to cater well to most guests, providing a comfortable and worthwhile dining experience that many find satisfying.

Rooms

The reviews of HF Fenix Lisboa paint a varied picture of the room quality experienced by guests. A recurring appreciation is the spaciousness of many rooms with several guests finding them large, clean and well-maintained. The rooms are often described as modern, comfortable and equipped with necessary amenities like minibars and tea/coffee making facilities. Many guests enjoyed peaceful sleep and found the rooms adequately soundproofed and clean upon arrival with daily housekeeping keeping up the standard.

However, there is a noticeable inconsistency in room sizes. While some guests enjoyed exceptionally large rooms, others found their accommodations too small, cramped and sometimes outdated. Issues such as uncomfortable beds, poor room lighting and malfunctioning air conditioning were mentioned. Despite some maintenance issues and outdated furnishings in certain rooms, the overall cleanliness and functional layout were appreciated.

Guests noted both high and low points in the room renovations, from modern and updated rooms to older rooms needing repair. Some guests experienced rooms with stunning views, particularly those on higher floors or upgraded rooms, while others pointed out dimly lit or noisy rooms.

In summary, while HF Fenix Lisboa offers spacious and comfortable accommodations for many, the experience can vary significantly depending on the assigned room. The hotel maintains a reputation for cleanliness and comfort, even if some rooms may fall short in size or modernity.

Beds

Guests at HF Fenix Lisboa have shared varied experiences regarding the beds. Most notably, many found the beds to be exceedingly comfortable with numerous mentions of excellent bed quality and comfortable pillows. Descriptions of "very comfortable" and "super comfortable" beds frequently appear, highlighting the satisfaction of those guests. The large bed sizes, including king-size and double beds with spacious bedding, were appreciated, adding to the comfort level.

However, there were also criticisms about the beds. Some guests felt the mattresses were too hard or old, leading to discomfort. Reports of beds being noisy, uncomfortable or even somewhat damaged were noted. Pillows, at times, were found to be too soft or extremely uncomfortable, sparking a call for better pillow quality.

While many guests enjoyed clean, large and well-maintained beds, others felt the need for improvement in mattress quality in specific rooms. Despite a mix of positive and negative feedback, the general consensus leans towards comfortable sleeping arrangements with emphasis on the need for consistency across all rooms.

Cleanliness

The guest reviews of HF Fenix Lisboa consistently highlight the hotel's notable cleanliness. Rooms are described as very clean, well-maintained and comfortable with daily cleaning services ensuring tidiness. Common areas also receive high marks for cleanliness and organization. Guests appreciate the spotless condition of both the facilities and the rooms, which are often mentioned alongside the hotel's convenient location. Although there are occasional mentions of minor cleanliness issues, such as rooms not being cleaned on time, these appear to be exceptions rather than the rule. Most guests commend the hotel's overall upkeep with many noting the excellent and prompt cleaning staff. The combination of cleanliness and a well-managed maintenance routine contributes to an overall positive experience for visitors.

Staff

At HF Fenix Lisboa, the staff consistently receive high marks from guests with numerous reviews praising their excellent service. The staff are described as extremely friendly, polite and professional, creating a welcoming atmosphere throughout the hotel. Guests frequently mention the attentiveness and helpfulness of the employees, highlighting their willingness to assist with any needs or requests. The warm and accommodating demeanor of the reception team, in particular, stands out with specific mention of their efficient service and clear communication.

Several reviews also highlight the exceptional service provided by the breakfast and dining room staff, naming individuals like Nelson and Cristina for their friendliness and energy. The dedication of the cleaning staff is another strong point with many guests appreciating their meticulous attention to detail. In general, the team's kindness and professionalism contribute significantly to the positive guest experience, making HF Fenix Lisboa highly recommended for its exemplary customer service.

Wi-Fi

The Wi-Fi service at HF Fenix Lisboa presents a mixed experience for guests. Many reviews highlight the availability of free Wi-Fi in public areas and some guests enjoy strong and stable internet access in their rooms, describing the Wi-Fi as excellent, reliable and providing a good experience. However, several visitors report significant issues with the Wi-Fi in their rooms, including weak and unstable signals, slow speeds and frequent disconnections. There are mentions of the Wi-Fi not being strong enough to maintain a stable connection, which could hinder activities such as streaming or using a VPN. Despite the issues, the hotel does ensure that internet access is free, though the quality seems to vary considerably. Overall, while some guests find the internet service satisfactory, others suggest it could benefit from improvements to ensure a more consistent and robust connection.

Parking

The parking situation at HF Fenix Lisboa appears to be a mixed bag. On the positive side, many guests appreciated the availability of parking, finding it convenient for their stay. The parking has been described as good, safe, well-designed and organized. Some reviews specifically noted that the parking arrangements made their stay easier and mentioned the availability of a dedicated garage, which is also clean and spacious enough for most vehicles.

However, there are several criticisms regarding the parking experience. The most frequent complaint is about the high cost of parking with multiple guests expressing that the fees are quite excessive. Some reviews mention tight lanes and narrow curves that make parking challenging, especially for larger vehicles like SUVs. A few guests also pointed out that the entrance and exit to the parking lot are quite narrow, which complicates the parking process further.

Despite the tight spaces and high charges, the general consensus is that having available parking is a plus, contributing to a convenient stay, especially for those with rental cars. The parking area is sometimes congested and in some cases, the garage traffic lights were reported as not working correctly. Improvements have been suggested for the garage to enhance the overall parking experience.

Family

The HF Fenix Lisboa stands out as an exceptional family-friendly hotel in Lisbon, satisfying all the needs of those traveling with children. The hotel exudes a welcoming family atmosphere, ensuring guests feel part of a larger, caring community. The rooms are well set up for families with options large enough to accommodate two adults and two children comfortably.

Guests have complimented the staff for their sympathy, understanding and attention to family needs, contributing to a positive experience. They are noted for being particularly friendly and patient with children, making the stay enjoyable for the little ones. Nelson in the dining room has been highlighted for his energetic and accommodating nature, especially during breakfast, which features a special corner for kids.

The location of the hotel is perfect, offering convenience with several nearby attractions and entertainment options, adding to the convenience for families. Furthermore, the children's playground and nearby entertainment areas ensure that kids are mostly happy and busy during the stay.

While some reviews mention that individual rooms might be small and not interconnected, the overall sentiment remains positive with adequate space for family activities. Additionally, the family-friendly dinner options and organized kids' entertainment are particularly appreciated by those with young children. The presence of reliable and safe dining options further enhances the experience for families with babies or young kids.

In summary, HF Fenix Lisboa is highly recommended for family trips. Its welcoming and child-friendly environment, coupled with attentive staff, spacious family rooms and excellent location, make it an ideal choice for families visiting Lisbon.

Nightlife

The HF Fenix Lisboa is ideally situated for those eager to explore the vibrant nightlife of Lisbon. Conveniently located near popular bars, cafes and evening entertainment spots, this hotel offers a prime position for nightlife enthusiasts. Guests appreciate the variety and proximity of local nightlife options with many praising the enjoyable and lively atmosphere within walking distance. The neighborhood is alive with activities, ensuring there's always something to do after the sun sets.

Moreover, the area boasts a good selection of nearby restaurants, perfect for dining before an evening out. Despite the dynamic surroundings, some reviews mention occasional traffic noise and street noise, though these disturbances are balanced by the overall positive nightlife experiences reported.

While the nightlife scene is bustling, the hotel itself is well-located such that evening festivities aren't disruptive for those who prefer a quieter stay. Overall, HF Fenix Lisboa comes highly recommended for its access to Lisbon's vibrant nightlife and diverse dining options, making it an excellent choice for anyone looking to immerse themselves in the local evening culture.

4 Star

Nestled in the vibrant Marques Pombal square, HF Fenix Lisboa primarily stands its ground as a four-star hotel, offering comfort and services that align with its rating. Guests often find the quality and cleanliness commendable, appropriate and on-par with other four-star establishments. Many visitors echo that their stay matched the quintessential four-star hotel experience, noting the particularly attentive and proactive staff, especially Miss Catarina during breakfast.

However, the hotel does present some areas for improvement. Some reviews mention that the decor and furnishings are in need of repairs and not entirely up to the four-star standard. The breakfast, while adequate, was noted to lack the exceptional quality expected from a four-star hotel. Other critiques highlight that the amenities and certain services did not fully meet expectations with a few guests feeling the cost did not match the room quality provided.

Overall, HF Fenix Lisboa is perceived as a good and standard four-star hotel, delivering a generally satisfactory experience. While there are areas where it could exceed expectations more consistently, it remains a grand choice for visitors looking for comfort and service in the bustling heart of Lisbon.

Business

Located in the heart of Lisbon’s business center, HF Fenix Lisboa is well-positioned for business travelers. The hotel offers a range of facilities and services tailored to meet the needs of professionals on the go. The business center and conference rooms are particularly noted for their utility, making the hotel a suitable venue for business events and meetings. Guests appreciated the work desks and laptops available in some rooms and the reliable Wi-Fi was a significant plus for those needing to stay connected.

The hotel’s location is cited as perfect for business purposes, being both convenient and strategically placed in the business district of Lisbon. This accessibility is complemented by the hotel’s business-friendly amenities, which ensure a reasonable and comfortable stay for professionals.

However, there were a few areas noted for improvement. Some guests mentioned that the layout of the meeting rooms was non-optimal and that the lighting could be better for working on computers or reading documents. Additionally, some rooms lacked a dedicated workspace and the absence of welcome amenities like coffee machines was noted.

Despite these minor drawbacks, the overall experience for business travelers at HF Fenix Lisboa was positive with the hotel providing good value and professionally managed services. The staff's prompt and efficient handling of issues further contributed to a satisfactory business travel experience.

Accessible

HF Fenix Lisboa is highly regarded for its accessibility, making it an excellent choice for guests with disabilities and those requiring mobility assistance. Strategically located, it boasts close proximity to a range of public transportation options. The hotel is positioned right in front of a metro station with bus stops, including those for the popular hop-on-hop-off tourist buses, just outside its doors. This level of connectivity ensures easy access to Lisbon’s city center and major attractions.

The hotel's wheelchair-accessible rooms and facilities cater well to guests with mobility needs. The elevators and spacious accessible bathrooms further enhance the convenience for those in wheelchairs. The calm and quiet vicinity offers an easy and pleasant walking experience, even for elderly guests, although some may find the bathtub height a minor challenge.

HF Fenix Lisboa also offers a top-notch parking lot, making it more accessible by car. The availability of free luggage storage and the overall helpfulness of the staff contribute to a seamless experience for all visitors. The hotel’s combination of efficient transportation links and thoughtful accommodations highlights its commitment to accessibility, providing a comfortable and convenient stay for all guests.

No, HF Fenix Lisboa doesn't have any pool.

No, a spa isn't available at HF Fenix Lisboa.

No, HF Fenix Lisboa doesn't allow dogs.

Yes, parking facilities are available at HF Fenix Lisboa.

No, HF Fenix Lisboa doesn't have a gym.

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