SANA Reno Hotel
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Summary of reviewsSANA Reno Hotel in Lisbon excels in many aspects, making it a popular choice for both leisure and business travelers. Its outstanding location directly opposite the São Sebastião metro station offers seamless access to the airport and city center with excellent connectivity to main attractions via metro and bus. The hotel's proximity to El Corte Inglés, various restaurants, cafes and parks further enhances its appeal. Despite its central setting, the neighborhood remains quiet and peaceful, providing a perfect balance between exploration and relaxation.
The rooms at the hotel are often praised for their spaciousness, cleanliness and comfort. Guests appreciate the daily cleaning services, comfortable beds, well-maintained bathrooms and practical amenities. The addition of balconies in some rooms is particularly appealing. However, opinions on room sizes vary with some guests finding certain rooms small or dark. Noise levels fluctuate depending on the room's location.
Cleanliness is a highlight at SANA Reno Hotel with both rooms and public areas consistently maintained to high standards. The courteous and professional housekeeping staff contribute significantly to the positive guest experience. The hotel's commitment to cleanliness is evident, despite occasional remarks on dated facilities or minor lapses in daily cleaning.
The staff at SANA Reno Hotel are frequently lauded for their warm and helpful demeanor. Receptionists, bartenders and breakfast servers receive particular praise for their exceptional service with many guests noting the team's efficiency, professionalism and courteousness. The friendliness of the staff adds a welcoming charm, enhancing overall guest satisfaction.
The breakfast experience garners mixed reviews but is generally appreciated for the generous and varied spread, featuring items like muesli, fresh bread, cereals, pastries, eggs and fresh orange juice. While some guests find the breakfast monotonous or of subpar quality, the extended serving hours and helpful staff contribute to a pleasant dining experience. The absence of an in-house restaurant for dinner and limited menu choices is a downside. However, guests find excellent dining options within walking distance.
WiFi at the hotel receives mixed feedback. While some guests praise the strong and stable internet connection, others experience inconsistent connectivity and signal drops. The free WiFi is a welcome amenity, though there is room for improving its reliability.
The rooftop pool is a standout feature, often described as clean, warm and inviting. Despite its smaller size and occasional crowding, the pool area is well-maintained and offers a relaxing ambiance with great views. Guests appreciate the pool's accessibility and the provision of towels, enhancing convenience and comfort.
Parking at the hotel presents challenges with the underground garage being tight and narrow, suitable primarily for smaller vehicles. Despite the higher cost and accessibility issues, the secure and well-lit parking area is valued by those who manage to find a spot. The hotel also supports electric vehicle users with charging stations, although signage for these could be improved.
Overall, the SANA Reno Hotel is highly recommended for family stays with spacious and well-equipped family rooms, child-friendly amenities and a central location. The combination of comfort, convenience and an attentive staff makes it a reliable option for travelers seeking a pleasant stay in Lisbon.
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The rooms at the hotel are often praised for their spaciousness, cleanliness and comfort. Guests appreciate the daily cleaning services, comfortable beds, well-maintained bathrooms and practical amenities. The addition of balconies in some rooms is particularly appealing. However, opinions on room sizes vary with some guests finding certain rooms small or dark. Noise levels fluctuate depending on the room's location.
Cleanliness is a highlight at SANA Reno Hotel with both rooms and public areas consistently maintained to high standards. The courteous and professional housekeeping staff contribute significantly to the positive guest experience. The hotel's commitment to cleanliness is evident, despite occasional remarks on dated facilities or minor lapses in daily cleaning.
The staff at SANA Reno Hotel are frequently lauded for their warm and helpful demeanor. Receptionists, bartenders and breakfast servers receive particular praise for their exceptional service with many guests noting the team's efficiency, professionalism and courteousness. The friendliness of the staff adds a welcoming charm, enhancing overall guest satisfaction.
The breakfast experience garners mixed reviews but is generally appreciated for the generous and varied spread, featuring items like muesli, fresh bread, cereals, pastries, eggs and fresh orange juice. While some guests find the breakfast monotonous or of subpar quality, the extended serving hours and helpful staff contribute to a pleasant dining experience. The absence of an in-house restaurant for dinner and limited menu choices is a downside. However, guests find excellent dining options within walking distance.
WiFi at the hotel receives mixed feedback. While some guests praise the strong and stable internet connection, others experience inconsistent connectivity and signal drops. The free WiFi is a welcome amenity, though there is room for improving its reliability.
The rooftop pool is a standout feature, often described as clean, warm and inviting. Despite its smaller size and occasional crowding, the pool area is well-maintained and offers a relaxing ambiance with great views. Guests appreciate the pool's accessibility and the provision of towels, enhancing convenience and comfort.
Parking at the hotel presents challenges with the underground garage being tight and narrow, suitable primarily for smaller vehicles. Despite the higher cost and accessibility issues, the secure and well-lit parking area is valued by those who manage to find a spot. The hotel also supports electric vehicle users with charging stations, although signage for these could be improved.
Overall, the SANA Reno Hotel is highly recommended for family stays with spacious and well-equipped family rooms, child-friendly amenities and a central location. The combination of comfort, convenience and an attentive staff makes it a reliable option for travelers seeking a pleasant stay in Lisbon.
3-Star Hotel
Located on Avenida Duque D'Ávila, this hotel offers comfortable accommodations and convenient access to public transportation. It provides a reliable base for exploring Lisbon, balancing comfort and accessibility.
Hotel with Heated Pool
SANA Reno Hotel offers a heated rooftop outdoor pool, available 24 hours a day, 365 days a year, though with specific operating hours. It also features jacuzzi and sauna facilities, providing consistent access to heated water for relaxation.
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Outdoor Pool
About SANA Reno Hotel
License: 1518
Guest Reviews
Location
Additionally, the hotel's proximity to El Corte Inglés, numerous restaurants, cafes and parks, including the Gulbenkian center, adds to its appeal. Despite its central location, the neighborhood is described as quiet and peaceful, making it an ideal retreat after a day of exploring the vibrant city.
With such great transport links at your doorstep, including metro and bus stations, navigating Lisbon from SANA Reno Hotel is a breeze. The hotel's excellent connectivity ensures a pleasant and stress-free stay, enhanced by the welcoming and helpful hotel staff, as well as amenities like a rooftop pool. Overall, it offers great value for money, combining convenience, comfort and accessibility for a perfect stay in Lisbon.
Breakfast
However, several reviews comment on the monotonous nature of the breakfast, pointing out that the same items are offered daily without much change. Additionally, some guests find the quality of certain items, like the coffee and pastries, to be subpar. The limited variety, particularly for vegetarian and vegan options, is another common critique. The breakfast room also receives mixed opinions with some finding it small and crowded, leading to a less comfortable dining experience.
On the whole, while many guests are satisfied with the breakfast for its variety and the convenience of extended serving hours, there are consistent suggestions for improvements in diversity, quality and overall presentation. Some guests feel that the breakfast could be better aligned with the overall quality expected of the hotel.
Dinner
On the upside, breakfast receives positive remarks for its quality and tranquility, though it misses essential coffee options like espresso and cappuccino unless purchased separately. For those seeking diverse and appetizing dinner choices, the surrounding neighborhood boasts many excellent restaurants and cafes, some even within walking distance, including a Starbucks for coffee enthusiasts. This makes it convenient for guests who prefer dining nearby without venturing into the city center.
Rooms
However, there are varying opinions on room sizes with several guests pointing out that some rooms can be quite small and dark, which can be disappointing compared to the description in photos. The noise level also fluctuates depending on the room's location with some rooms being quiet while others suffer from street noise or poor soundproofing.
Despite these few issues, the majority of guests find the rooms comfortable and functional, acknowledging the balance between space, cleanliness and practicality. Overall, SANA Reno Hotel's rooms cater well to travelers looking for a blend of comfort and convenience, although attention to room selection might be necessary to avoid potential downsides.
Beds
The bedding also receives accolades with mentions of very comfortable and high-quality linens, soft and clean duvets and plenty of large fluffy pillows. The beds are not only comfortable but also well-maintained with daily bed changes ensuring a fresh rest every night. This attention to detail is complemented by excellent pillows that contribute to a more restful sleep experience.
While not all feedback is glowing with occasional mentions of beds being too soft, too hard or too small, the majority consensus emphasizes the comfort and quality of the bedding and beds. The SANA Reno Hotel's bedding seems to play a pivotal role in guest satisfaction, making it an appealing choice for travelers who prioritize a good night's sleep.
Cleanliness
The hotel environment, including communal areas and the pool, is also meticulously maintained, offering an inviting atmosphere for all guests. The overall hygiene standards are repeatedly noted as excellent, from the cleanliness of towels and sheets to the faultless upkeep of the rooftop pool.
Moreover, the cleaning staff earn accolades for their professionalism and courteous service, contributing to an experience of thorough cleanliness. Despite a few minor remarks about dated facilities or occasional lapses in daily room cleaning, the general consensus is that the SANA Reno Hotel stands out for its exceptional cleanliness and housekeeping standards.
Staff
Several guests appreciated how the team went above and beyond to ensure a pleasant stay, from providing terrific recommendations to attending to room needs swiftly. Antonio, the bartender, received special commendation for his cheerful and engaging personality, often going out of his way to accommodate guests’ requests.
Overall, the kindness and friendliness of the staff at SANA Reno seem to be a common thread in guest experiences, contributing significantly to the hotel's charm. Whether it’s a warm welcome at check-in, assistance with luggage or friendly interactions throughout the stay, the staff's exceptional service has left a lasting positive impression on visitors.
Wi-Fi
However, the WiFi service can be quite inconsistent. Experiences of poor connectivity with signals that drop frequently, are not uncommon. Several visitors reported unreliable and weak connections and some even faced complete outages during their stay. The internet speed often lags and in some cases, guests had to pay for access after a couple of hours, which was an additional inconvenience.
Though the WiFi works perfectly for some, there is significant room for improvement to provide a more consistent and reliable internet experience for all guests.
Pool
While the pool is a highlight for many, it's worth noting that it can get crowded and space is sometimes limited. There are reports of there being not enough sunbeds and sun-umbrellas, making it less ideal during peak times. Despite its smaller size, the pool area is well-maintained and provides a decent number of comfortable seating options.
Guests also appreciate the rooftop pool's accessibility and the provision of towels, enhancing their convenience and comfort. The presence of a sauna alongside the pool adds to the relaxation quotient, making it an attractive feature for those looking to unwind. Though some mention that the pool area can feel cramped and might benefit from a bar or more amenities, the overall sentiment remains positive, highlighting the pool as one of the best aspects of their stay at the SANA Reno Hotel.
Parking
While there is private parking available, its constrained dimensions and higher cost of 16.50 euros per day do not sit well with many visitors. Despite these issues, the parking area is secure and well-lit, which is a plus for those who manage to find a spot inside. Some guests note that detailed instructions or advance booking might alleviate some of the parking woes. Overall, parking at the SANA Reno Hotel is a mixed experience with the convenience of secure parking somewhat overshadowed by its limited space and accessibility issues.
EV charging stations
Family
Guests appreciate the hotel's child-friendly environment and the effective cleaning services. The central location with restaurants and shops nearby, adds convenience and ease for family stays. A standout feature is the hotel's pool, which is highlighted as a family favorite.
However, some guests did encounter challenges with parking, particularly finding the garage inadequate for larger family cars. Despite this minor inconvenience, the hotel is consistently recommended for family stays with many pledging to suggest it to family and friends. The overall sentiment positions the SANA Reno Hotel as a reliable, family-centric accommodation option in Lisbon.
3 Star
Business
Accessible
The hotel itself is family-friendly and designed to accommodate people with mobility issues. Accessible rooms are available and thoughtfully fitted for physical disabilities, featuring wide bathroom doors and the necessary amenities for easy mobility. The hotel is generally well accessible with elevator access suitable for wheelchair users, although some reviews suggested that combining the juxtaposed elevators could improve space and thus accessibility.
A significant advantage is the accessible transportation options nearby, which makes traveling convenient. However, it's important to note that some limitations were mentioned, such as a tight parking facility and a nearby metro stop that is not suited for people with disabilities.
Overall, the SANA Reno Hotel achieves a commendable level of accessibility, particularly for couples or people with mobility issues, even though there are certain areas where improvements could be made.
Heated Pool
However, opinions on the pool's temperature varied. While several reviews confirmed that the pool is indeed heated and appreciated the warm water, a few guests felt the pool was either too heated or not as warm as expected, mentioning instances where the water was unexpectedly cold. Some images of the pool advertised it as heated, but there were occasional discrepancies with the actual experience.
Overall, despite some mixed feedback on the temperature, the heated pool at SANA Reno Hotel generally enhances the stay with its inviting warm water and rooftop location.
Outdoor Pool
Honeymoon
Yes, SANA Reno Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at SANA Reno Hotel.
No, SANA Reno Hotel doesn't allow dogs.
Yes, parking facilities are available at SANA Reno Hotel.
No, SANA Reno Hotel doesn't have a gym.
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