VIP Inn Berna Hotel

Lisbon 38.74298800, -9.14835000 , Av. António Serpa, 13 (Show on Map)
7.6
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsVIP Inn Berna Hotel enjoys an exceptional location in Lisbon, praised for its proximity to public transportation, including metro, bus and train stations. Situated in a vibrant yet quieter part of town, the hotel offers easy access to key landmarks and the airport, making it ideal for both tourists and business travelers. Guests appreciate nearby amenities such as supermarkets, restaurants and shopping centers, adding to the hotel's appeal.

The breakfast experience at the hotel generally receives positive remarks, emphasizing variety, freshness and quality with a wide selection to cater to various dietary needs. Many guests find the all-you-can-eat buffet satisfactory with mentions of fresh fruits, cheeses, cold cuts, cakes, yogurts, cereals and hot dishes. Despite some criticisms regarding monotony and specific items like coffee and scrambled eggs, the breakfast service remains well-organized and is complemented by friendly staff, making for a pleasant start to the day.

Rooms at VIP Inn Berna Hotel are often described as clean, modern and comfortable. The hotel boasts impeccable cleanliness standards with daily room cleaning and well-maintained bathrooms. Renovated spaces and modern facilities contribute to a cozy and inviting experience. However, there are mixed reviews on room sizes and the need for further renovations with some guests noting outdated furniture, thin walls and minor maintenance issues.

The staff at VIP Inn Berna Hotel consistently receive high praise for their professionalism, friendliness and efficiency. Guests frequently highlight the helpfulness and attentiveness of the reception team and housekeeping, creating a warm and accommodating environment.

The Wi-Fi experience at the hotel varies widely among guests. While some report good connectivity and satisfactory browsing experiences, many find the Wi-Fi to be poor, unstable and unreliable, particularly in the rooms.

Parking at the hotel is a mixed experience with easy and convenient options nearby, including private and underground parking facilities. However, the narrow entrance and exit to the garage and small size of the parking lot pose challenges, especially for larger vehicles. Despite some viewing the parking charges as steep, others find them a good value.

Families find the VIP Inn Berna Hotel an excellent budget-friendly option with spacious rooms and a kid-friendly breakfast. The hotel's location and friendly atmosphere make it suitable for family vacations.

The beds receive mixed reviews with many guests finding them comfortable and supportive, while others mention discomfort due to hardness or size issues. Attention to guest preferences regarding bed types could enhance satisfaction.

As a typical three-star establishment, the hotel provides good value for money with basic amenities and a central location, suitable for short stays or business trips. Although some facilities and decor appear dated, the hotel meets expectations for its category, offering reasonable quality and professional service.

For business travelers, the hotel's strategic position and practical amenities, such as meeting rooms and comfortable desks, make it a convenient choice. Despite some noise issues and occasional Wi-Fi glitches, the hotel is functional and suitable for business stays, providing good access to the business district and efficient service.

Overall, VIP Inn Berna Hotel is a reliable and well-regarded choice for budget-conscious travelers seeking comfort, cleanliness and convenience in a central Lisbon location.
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Categories
3-Star Hotel
Located on Av. António Serpa, this hotel offers a comfortable stay with convenient access to local amenities. It provides well-maintained rooms and essential services, making it a practical choice for travelers.

Family Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types
Executive Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin room provides a TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Executive Single Room Providing free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned double room provides a TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

About VIP Inn Berna Hotel
License: 911
Guest Reviews
7.6
Good
Location
'VIP Inn Berna Hotel' enjoys an exceptional location in Lisbon, consistently praised by guests for its convenient proximity to public transportation, including metro, bus and train stations. Situated in a vibrant neighborhood, it provides easy access to key city landmarks and the airport, making it ideal for both tourists and business travelers. The hotel is just a short walk from Campo Pequeno metro station and Entrecampos train station, facilitating quick commutes across the city, including to the historic center and popular sites. Guests appreciate the nearby amenities, such as supermarkets, restaurants, cafés and shopping centers, which add to the hotel's appeal. It's positioned in a quieter part of town, away from the hustle and bustle, yet remains well-connected to downtown Lisbon and its major attractions. This strategic location, combined with the friendly and accommodating staff, makes the hotel a go-to choice for a comfortable and convenient stay in Lisbon.

Breakfast
The breakfast experience at the VIP Inn Berna Hotel generally earns positive remarks from guests, highlighting its variety, freshness and quality. Descriptions like good, very good and excellent frequently appear, emphasizing the all-you-can-eat buffet and the ample choices available, including fresh and tasty products. Many reviews mention the completeness and diversity of the breakfast, from traditional offerings to options that cater to specific dietary needs, such as soy, oat and almond milk, as well as gluten-free products. Guests appreciate the hearty and varied nature of the breakfast with mention of fresh fruits, cheeses, cold cuts, cakes, yogurts, cereals and hot dishes.

However, there are some areas of critique. A few guests found the breakfast monotonous after several days and there were occasional comments about the poor quality of specific items like coffee, juice and scrambled eggs. The price of breakfast, at €9-€10, was deemed excessive by some guests compared to its value and there were suggestions to extend the breakfast hours past 10 AM.

Despite these criticisms, many guests found the breakfast satisfactory and well-organized, fitting their expectations for a hotel breakfast. The breakfast service is complemented by friendly and helpful staff, making it a pleasant start to the day for most visitors.

Rooms
VIP Inn Berna Hotel provides a variety of room experiences for its guests with quite a few notable positive aspects. Despite mixed reviews on room sizes, the rooms are frequently described as clean, modern and comfortable. The cleanliness of the rooms is consistently highlighted, often described as immaculate. Some guests pointed out the recent renovations, ensuring a fresh and updated feel in several rooms, which added to their comfort.

The hotel’s proximity to public transportation and popular locations like Campo Pequeno makes it an excellent choice for convenience. The easy access to subways, buses and even shops and restaurants nearby is a major advantage for travelers looking to explore Lisbon efficiently.

On the service side, the hotel staff receives commendations for being accommodating and friendly with efficient check-in and check-out processes.

Some rooms have been noted as spacious, particularly those that have been renovated. Comfortable beds and well-maintained bathrooms add to the positive experience.

Conversely, several guests commented on the need for further renovations, pointing out issues like outdated furniture, thin walls and minor maintenance needs. Smaller room sizes and poor soundproofing were mentioned repeatedly, affecting the overall comfort for some visitors. Also noted were issues like a lack of amenities such as mini fridges and tea/coffee making facilities in the rooms.

Overall, while VIP Inn Berna Hotel offers a convenient location and clean, comfortable rooms, it is also clear that some areas could benefit from modernization and a bit more attention to detail to enhance guest satisfaction.

Beds
VIP Inn Berna Hotel offers a range of bed experiences that vary widely based on guest reviews. Many guests found the beds to be very comfortable, highlighting the excellence of the beds and the quality of the bedding. Rooms are often appreciated for their clean and cozy atmosphere, complemented by very comfortable and supportive beds. Some noted that the bedding, including pillows and blankets, was soft and of good quality, contributing to a restful stay.

However, there were also reports of discomfort. Some guests mentioned that the beds were too hard or very small with mattresses being either too firm or old and squeaky. A few guests had issues with receiving single beds when double beds were requested and some found the double beds too small for their preference.

For those sensitive to bed types and quality, these mixed reviews indicate that while many will find a comfortable retreat at VIP Inn Berna Hotel, others may encounter some challenges. Attention to guest requests regarding bed preferences could enhance the overall experience. Overall, the hotel provides good bedding and clean beds, making it suitable for those looking for standard comfort.

Cleanliness
VIP Inn Berna Hotel boasts an impressive reputation for cleanliness, as highlighted by numerous guest reviews. Guests frequently note that the rooms are impeccably clean, comfortable and well-maintained. The hotel's cleaning service receives high praise for their daily room cleaning and attention to detail, ensuring fresh sheets and towels regularly. The bathrooms are often described as spotless and the hotel's overall hygiene standards are excellent.

Renovated spaces and modern facilities contribute to the pleasant experience with many rooms described as cozy and inviting, meeting or even exceeding guest expectations. Despite some minor issues such as occasional dust or spots on sheets, the hotel maintains a generally high level of cleanliness. Guests appreciate the welcoming and hygienic environment, enhanced by a friendly and efficient housekeeping staff.

Overall, VIP Inn Berna Hotel stands out for its commitment to maintaining a clean and comfortable stay for its guests, making it a reliable choice for travelers prioritizing these aspects in their accommodations.

Staff
The reviews for the staff at VIP Inn Berna Hotel are overwhelmingly positive, highlighting their professionalism, friendliness and efficiency. Guests frequently note the staff's helpfulness and attentiveness, particularly praising the reception team and housekeeping. Descriptors such as kind, courteous, friendly and welcoming appear consistently, suggesting a warm and accommodating environment. The reception staff receives specific commendations for being supportive and providing clear explanations. Furthermore, guests mentioned that they were well-guided and received excellent service during check-in and throughout their stay. On the rare occasion of criticism, it is mostly overshadowed by the predominance of praise. Overall, guests seem to highly appreciate the exceptional service provided by the hotel staff, contributing to a pleasant and memorable experience.

Wi-Fi
At the VIP Inn Berna Hotel, the Wi-Fi experience has varied widely among guests. Many reported that the Wi-Fi was good with stable and efficient connections allowing for a satisfactory browsing experience. Guests noted that the Wi-Fi signal worked particularly well on phones and described the internet speed as acceptable with some even having their expectations exceeded.

However, feedback on the Wi-Fi also revealed significant issues. Many guests found the Wi-Fi connectivity poor, unstable and unreliable, particularly in the rooms. Reports of weak signals, slow speeds and frequent disconnections were common, leading some guests to call the internet experience frustrating.

Overall, while there are positive mentions of good Wi-Fi and stable internet in certain areas, a substantial number of reviews highlighted the need for improvement in the hotel's Wi-Fi service to ensure a consistent and reliable experience throughout.

Parking
Parking at the VIP Inn Berna Hotel is a mixed experience for guests with both positive and negative aspects highlighted. On the plus side, there is easy and convenient parking available nearby, including free parking spaces in the area and public parking on the street. Guests appreciated the addition of private and underground parking facilities, which added a sense of security and made their stay easier. The parking fees of 12 euros per day were considered a good value for money by some with cheap parking also an option in the neighborhood.

However, several guests found the access to the garage problematic, especially for larger vehicles, due to the very narrow entrance and exit, making maneuvering difficult. The parking lot itself was described as excessively small and old and the access areas were noted to be in need of renovation. Additionally, some reviewers pointed out that the parking charges were steep or even exorbitant, adding to their overall cost of stay. Despite these challenges, those who managed to secure a parking spot found it to be a valuable asset during their visit.

Family
VIP Inn Berna Hotel is an excellent option for families looking to stay within budget without compromising on comfort. Many guests commend the hotel for being family-friendly, offering good value for money and a comfortable atmosphere. Its spacious rooms come highly recommended for larger families or groups, making it suitable for those traveling with children. Guests particularly appreciate the kid-friendly breakfast and the hotel's proximity to cafes and restaurants, making dining options convenient. The hotel's location is also noted as great for a family vacation with plenty of public transportation options and a safe neighborhood. Additionally, the friendly staff and overall family-friendly environment contribute to a pleasant stay for guests of all ages.

3 Star
The VIP Inn Berna Hotel is a typical three-star establishment praised for its good cost-benefit ratio and reasonable pricing. It offers basic amenities expected from this category and is always clean with a very central location, making it very suitable for short stays or for those passing through Lisbon. The hotel stands out for its good price-quality ratio, providing good value for money and excellent access via the Metro. Breakfast is of a good standard and plentiful, adding to its appeal for budget-conscious travelers.

Although its vintage decor gives it a traditional feel, some guests note that the facilities and decor appear somewhat dated and tired. There are mixed reviews about the price versus the quality of the rooms and services with some feeling the price is slightly high compared to the standard offered. However, many guests find it comfortable and adequate for a three-star hotel, ideal for one-night business trips and short city stays.

Overall, it meets the expectations for a three-star hotel, offering good quality for the price and is well-regarded for its cleanliness, professional service and convenient location. While it may not impress those seeking more modern amenities, it remains a popular choice for budget travelers looking for a good and affordable city hotel.

Business
Strategically positioned, the VIP Inn Berna Hotel is an excellent choice for business travelers, providing a blend of practical amenities and a central location that facilitates professional activities. Its proximity to the business district and ease of access via an excellent public transportation network make it especially convenient for those attending meetings or conducting business within the city.

This business-oriented hotel features a variety of amenities tailored for professionals, including several meeting rooms, numerous outlets and comfortable desks conducive to working or studying. The rooms come with useful wardrobes and mirrors, further enhancing the convenience for extended work trips.

Despite some noise issues and occasional circuit breaker glitches, many guests find the hotel functional and suitable for business stays. The staff is noted for their helpfulness and efficiency, contributing to a positive guest experience. The hotel offers good value for money, especially given its strategic location and the overall quality of the accommodations.

However, one main drawback noted by some guests is the unreliable Wi-Fi connection, which can be a significant inconvenience for business travelers who require a stable and robust internet connection.

Overall, VIP Inn Berna Hotel is recognized as an appropriate and practical choice for short and extended business trips, providing essential business services and comfortable accommodations that cater to the needs of professionals.


No, VIP Inn Berna Hotel doesn't have any pool.

No, a spa isn't available at VIP Inn Berna Hotel.

No, VIP Inn Berna Hotel doesn't allow dogs.

Yes, parking facilities are available at VIP Inn Berna Hotel.

No, VIP Inn Berna Hotel doesn't have a gym.

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