DoubleTree by Hilton San Pedro
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Summary of reviewsThe 'DoubleTree by Hilton San Pedro' offers a picturesque and highly praised location by the water with stunning marina views, making it an ideal base for travelers, particularly those embarking on cruises or visiting yacht clubs. Guests frequently commend the beautiful and peaceful atmosphere, enhanced by spacious balconies and rooms overlooking the marina. The hotel's proximity to both the port and the town enables convenient leisure strolls and access to fishing spots, contributing to its high marks.
Breakfast offerings are generally well-received with guests praising the buffet and à la carte options, citing the variety and quality of food. The dining experience is further enhanced by pleasant views and attentive staff. However, the absence of complimentary breakfast and the high prices are noted drawbacks. Dinner experiences are mixed with some guests appreciating the friendly service and well-prepared dishes, while others criticize the food quality and menu variety, especially during special occasions.
Rooms receive praise for being spacious, clean and comfortable with lovely marina views, although there are mixed reports regarding room conditions. Some rooms are noted for being dated, having poor lighting and cleanliness issues such as dirt, unpleasant smells or bugs. Despite these criticisms, the hotel's prime location and occasional room upgrades positively influence the overall guest experience.
Cleanliness feedback presents a mixed picture with many guests describing the hotel as clean and comfortable. However, recurring concerns are raised about hygiene in rooms, hallways and bathrooms with specific issues such as dirty carpets and dusty lamp shades indicating a need for improved housekeeping.
The staff at DoubleTree by Hilton San Pedro generally receive commendations for their friendliness, helpfulness and exceptional service. Guests particularly highlight the morning manager and restaurant staff for their accommodating nature. Nonetheless, some inconsistencies in front desk service are mentioned.
The pool area receives positive feedback for its location and amenities, such as heating, though guests suggest improvements like the need for pool towels and a nearby restroom. Instances of cleanliness issues and early curfews, as well as the presence of kids' parties, can affect the ambiance for those seeking quieter experiences.
Finally, bed reviews are mixed with many guests finding them comfortable, while others report issues with hard, old or lumpy mattresses, leading to varied sleeping experiences. Despite these inconsistencies, many guests still enjoy comfortable sleeping arrangements at the hotel.
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Breakfast offerings are generally well-received with guests praising the buffet and à la carte options, citing the variety and quality of food. The dining experience is further enhanced by pleasant views and attentive staff. However, the absence of complimentary breakfast and the high prices are noted drawbacks. Dinner experiences are mixed with some guests appreciating the friendly service and well-prepared dishes, while others criticize the food quality and menu variety, especially during special occasions.
Rooms receive praise for being spacious, clean and comfortable with lovely marina views, although there are mixed reports regarding room conditions. Some rooms are noted for being dated, having poor lighting and cleanliness issues such as dirt, unpleasant smells or bugs. Despite these criticisms, the hotel's prime location and occasional room upgrades positively influence the overall guest experience.
Cleanliness feedback presents a mixed picture with many guests describing the hotel as clean and comfortable. However, recurring concerns are raised about hygiene in rooms, hallways and bathrooms with specific issues such as dirty carpets and dusty lamp shades indicating a need for improved housekeeping.
The staff at DoubleTree by Hilton San Pedro generally receive commendations for their friendliness, helpfulness and exceptional service. Guests particularly highlight the morning manager and restaurant staff for their accommodating nature. Nonetheless, some inconsistencies in front desk service are mentioned.
The pool area receives positive feedback for its location and amenities, such as heating, though guests suggest improvements like the need for pool towels and a nearby restroom. Instances of cleanliness issues and early curfews, as well as the presence of kids' parties, can affect the ambiance for those seeking quieter experiences.
Finally, bed reviews are mixed with many guests finding them comfortable, while others report issues with hard, old or lumpy mattresses, leading to varied sleeping experiences. Despite these inconsistencies, many guests still enjoy comfortable sleeping arrangements at the hotel.
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Guest Reviews
Located in a picturesque setting, the DoubleTree by Hilton San Pedro offers guests an enviable spot by the water with stunning views of the marina. Ideal for visitors looking to be close to yacht clubs, the Catalina Express or the cruise terminal, this hotel serves as a convenient and scenic base for travelers. Guests praise the proximity to the port, perfect for those embarking on cruises with the added convenience of a complimentary shuttle service to the terminal.
The atmosphere around the hotel is described as beautiful and peaceful, often enhanced by spacious balconies and rooms that overlook the marina. With easy access to both the water and the town, it's a great location for leisurely strolls or quick trips into town. Whether it's the allure of the bay, the marina views or the practicality of being near the fishing spots, this hotel's location receives high marks from its guests. Although the décor and furniture in the restaurant might not quite match the stunning surroundings, the overall sentiment towards the location remains overwhelmingly positive.
Guests at DoubleTree by Hilton San Pedro generally had positive experiences with the breakfast offerings, praising both the buffet and à la carte options as outstanding and amazing. Many guests found the breakfast very good with some mentioning it as excellent or exceptional. The view while dining also added to the pleasant breakfast experience. Guests appreciated the on-site breakfast and highlighted the staff, notably a server named Marie, for contributing to a great dining experience.
However, it is important to note that breakfast was not included with the stay for many guests and some found it to be a bit pricey or basic for the cost. Despite these drawbacks, the variety of food available in the buffet was well-received, contributing to an overall satisfying breakfast experience at the hotel.
Dinner experiences at the DoubleTree by Hilton San Pedro receive mixed reviews. Guests often highlight attentive and friendly service, contributing positively to their dining experiences. Some diners find the food to be very good or decent, appreciating well-prepared dishes. However, there are several criticisms about the food quality with descriptions ranging from mediocre to poor, especially when considering the cost. The menu itself has been labeled disappointing by some with a few guests explicitly dissatisfied with special occasion meals such as Thanksgiving. Overall, while there are positive elements, there are notable concerns regarding consistency and value.
DoubleTree by Hilton San Pedro offers spacious rooms that many guests find clean, comfortable and well-sized. Several reviewers appreciated the big rooms with comfy beds and noted lovely views, particularly those overlooking the marina and ocean. The hotel’s bathrooms are generally reported as clean, adding to the positive experience.
However, feedback on room conditions is mixed. While some rooms are described as cool, quiet and nicely maintained, others are noted for being dated or showing signs of wear such as having old furnishings, poor lighting or maintenance issues. Some rooms have cleanliness problems with a few guests mentioning dirt, unpleasant smells or even bugs.
Instances of issues such as noisy air conditioners, rooms not being cleaned or ready on time and non-functional amenities like makeup mirrors were also reported. Despite these setbacks, the hotel's prime location and the occasional room upgrade contribute positively to the overall guest experience.
Reviews of DoubleTree by Hilton San Pedro highlight mixed experiences regarding the beds. Positive feedback frequently mentions that the beds were comfortable with some guests describing them as very comfortable or even great. However, several guests also encountered issues, reporting that some beds were hard, uncomfortable or creaky. Complaints include old mattresses with divots, lumpy and stiff mattresses and subpar roll-away beds. While many guests enjoyed comfortable sleeping arrangements, others found the quality of the beds varied significantly.
The 'DoubleTree by Hilton San Pedro' presents a mixed picture when it comes to cleanliness with notable highs and lows. Visitors frequently commend the hotel for being clean and describe it as a comfortable retreat, feeling like a home away from home. Many highlighted very clean rooms and sheets, along with the restaurant offering good food. However, there are recurring concerns regarding room hygiene and issues such as dirty mattresses, dusty lamp shades and worn-down appearances. The hallways and bathrooms, in particular, attract significant criticism for their cleanliness with instances of dirty carpets, lingering unpleasant odors and unaddressed maintenance problems such as broken doors and empty hand sanitizer dispensers. Guests also noted a general lack of attention to cleanliness from the staff, suggesting a need for improvements in housekeeping and overall upkeep.
The DoubleTree by Hilton San Pedro has garnered a commendable reputation for its staff, who are frequently described as extremely kind, friendly and helpful. Guests consistently praise the exceptional service provided by the morning manager and the accommodating employees throughout the hotel, particularly those at the restaurant and bar. The staff has been known to go above and beyond, whether it's resolving reservation issues or assisting with personal needs such as transportation to and from a cruise ship. The front desk staff generally receive high marks for their welcoming and helpful demeanor, contributing to positive experiences at check-in.
However, not all feedback is uniformly positive with some guests encountering less friendly and unhelpful behavior from certain front desk employees. Despite these occasional concerns, the prevailing sentiment is that the majority of the staff members strive to offer a pleasant and supportive environment, ensuring that guests feel valued and well cared for during their stay.
The pool area at DoubleTree by Hilton San Pedro receives generally positive remarks with guests appreciating the great location alongside the enjoyable experience of being able to walk by the boats. The pool's heating feature is highlighted favorably, although there are some suggestions for improvement, such as the need for pool towels and a nearby restroom. While the pool area is enjoyed by visitors, some noted occasional cleanliness issues and the inconvenience of an early curfew at 10 pm. Interestingly, the pool also serves as a venue for events like kid parties, which can affect the overall ambiance for those seeking a quieter experience.
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Location
The atmosphere around the hotel is described as beautiful and peaceful, often enhanced by spacious balconies and rooms that overlook the marina. With easy access to both the water and the town, it's a great location for leisurely strolls or quick trips into town. Whether it's the allure of the bay, the marina views or the practicality of being near the fishing spots, this hotel's location receives high marks from its guests. Although the décor and furniture in the restaurant might not quite match the stunning surroundings, the overall sentiment towards the location remains overwhelmingly positive.
Breakfast
However, it is important to note that breakfast was not included with the stay for many guests and some found it to be a bit pricey or basic for the cost. Despite these drawbacks, the variety of food available in the buffet was well-received, contributing to an overall satisfying breakfast experience at the hotel.
Dinner
Rooms
However, feedback on room conditions is mixed. While some rooms are described as cool, quiet and nicely maintained, others are noted for being dated or showing signs of wear such as having old furnishings, poor lighting or maintenance issues. Some rooms have cleanliness problems with a few guests mentioning dirt, unpleasant smells or even bugs.
Instances of issues such as noisy air conditioners, rooms not being cleaned or ready on time and non-functional amenities like makeup mirrors were also reported. Despite these setbacks, the hotel's prime location and the occasional room upgrade contribute positively to the overall guest experience.
Beds
Cleanliness
Staff
However, not all feedback is uniformly positive with some guests encountering less friendly and unhelpful behavior from certain front desk employees. Despite these occasional concerns, the prevailing sentiment is that the majority of the staff members strive to offer a pleasant and supportive environment, ensuring that guests feel valued and well cared for during their stay.
Pool
Yes, DoubleTree by Hilton San Pedro has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton San Pedro.
Yes, DoubleTree by Hilton San Pedro welcomes dogs.
No, parking facilities aren't available at DoubleTree by Hilton San Pedro.
Yes, DoubleTree by Hilton San Pedro has a gym.
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