Los Angeles, 10621 Sepulveda Boulevard34.263262,-118.467864(Show on Map)
7.3
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Valley Inn enjoys a prime and convenient location, praised by guests for its accessibility to major highways like the 118 and 405 freeways, making it ideal for travelers. Its proximity to dining options, grocery stores, retail spots and banks enhances the convenience factor and notable attractions such as The Olivo at Mission Hills and Six Flags are within easy reach. The surroundings are generally clean and, despite being a busy intersection, the area remains relatively quiet.
The hotel's rooms are spacious and bright with many appreciating their size and comfort. Some rooms feature nice views and balconies with newly renovated rooms receiving praise for their cleanliness and welcoming atmosphere. However, there are inconsistencies in room quality, including issues with outdated interiors, cleanliness and maintenance. Despite some negative feedback, the positive aspects of the rooms often stand out.
The staff at Valley Inn receive mixed reviews. Many guests commend the friendly and helpful demeanor of the receptionists and some other staff members, noting their professionalism and attentiveness. However, there are reports of rude and inattentive behavior from certain staff, which affects the overall experience.
The pool area at Valley Inn is a notable feature, described as large and well-maintained by many guests. Despite occasional maintenance and cleanliness issues, the pool is generally appreciated for its size and pleasant environment.
Cleanliness at Valley Inn is a significant concern for many guests. While some rooms are noted as being "super clean," a considerable number of reviews highlight issues such as dirty carpets, unpleasant odors and sightings of cockroaches. The condition of bathrooms and general sanitation in shared spaces also often draws criticism.
The comfort of the beds receives mixed feedback as well. Some guests find the beds very comfortable, citing them as a positive aspect of their stay. However, others report issues such as peeling bedsheets, stained sheets and discomfort due to bed bugs or unsuitable mattress conditions.
Valley Inn is acknowledged as an affordable option for business travelers, mainly due to its location and overall value for the price. While specific business amenities are not detailed, the hotel's convenience to essential services and welcoming atmosphere make it a practical choice.
Overall, Valley Inn offers a blend of convenience, spacious rooms and affordability, though its potential is marred by inconsistencies in cleanliness, staff behavior and maintenance.
Categories
Pool
Outdoor Pool
Outdoor Pool
Family
Accessible
3 Star
Room Types
King Bed Room ExteriorOffering free Wi-Fi, this room is equipped with computerized door and lock, a voice message phone system, coffee making facilities a hairdryer, a refrigerator, ironing facilities and a cable TV with HBO film, ESPN sports and CNN news channels.
Two Queen Bed Room InteriorA cable TV with HBO/ESPN/CNN, and a private balcony or patio with pool views are featured in this room. A small fridge and coffee-making facilities are provided.
Deluxe Family RoomThe spacious family room offers air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 3 beds.
King Bed Room InteriorThis air-conditioned studio includes a TV with cable channels, a private bathroom as well as a balcony with pool views. The unit offers 1 bed.
Two Queen Bed Room ExteriorThe spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Guest Reviews
7.3
Good
Review Summaries
Location
Valley Inn enjoys a prime location that guests frequently praise as being excellent and convenient. Situated near two major highways, including the 128 freeway, it's an ideal spot for travelers looking to quickly access the 118 and 405 freeways. The hotel’s proximity to a variety of dining options and businesses adds to its appeal, making it easy for guests to find everything they need within walking distance. Many have highlighted its closeness to notable locations such as The Olivo at Mission Hills and Six Flags.
Convenience is a key feature with the hotel being centrally located near grocery stores, major retail spots and banks, ensuring that visitors have all essentials covered. While the location is busy due to its position at a bustling intersection, it remains relatively quiet, providing a pleasant stay. Guests also appreciated the clean surroundings of the area and the easy access to nearby amenities.
Despite some comments about the immediate surroundings looking a bit run-down and lacking a safe feeling for some, the hotel's strategic location, combined with factors such as affordability and friendly service, makes Valley Inn an attractive option for travelers. The availability of comfortable, spacious rooms and additional amenities like an accessible pool further enhances the overall guest experience.
Breakfast
Valley Inn has garnered attention largely because of its breakfast offerings—or lack thereof. Guests were frequently disappointed to find that despite the hotel's advertisements, breakfast was not provided. Many reviews expressed dismay over the absence of the promised breakfast buffet and continental breakfast options. The breakfast issue appeared consistent across several platforms, including Booking.com and the hotel’s own site, where breakfast was advertised but not delivered. Some guests noted that the hotel's dining room was closed, a situation attributed to pandemic-related changes, yet the hotel had not updated its advertising to reflect these changes. Overall, the prevailing sentiment from guests highlights a gap between expectation and reality when it comes to the breakfast experience at Valley Inn.
Rooms
Valley Inn offers spacious and bright rooms that stand out for their size and comfort. Many guests appreciated the large, clean rooms with some providing lovely views of the pool and additional features like balconies. Newly renovated rooms have been noted for their clean and comfortable environments, earning positive feedback for hygiene and a welcoming atmosphere.
However, there are inconsistencies in room quality with reports of outdated interiors, broken fixtures and unpleasant odors. Some stays were marred by cleanliness issues, such as dirty carpets, cigarette burns and occasional sightings of bugs. Maintenance problems like malfunctioning air conditioning, incomplete amenities and noise issues from adjacent rooms were also mentioned. Despite these drawbacks, the positive comments about room size and certain aspects of cleanliness and comfort hint at an effort to improve the guest experience. Overall, Valley Inn may provide a satisfactory stay if the right room is chosen.
Beds
The beds at Valley Inn present a mixed picture. On the positive side, many guests mentioned that the beds are very comfortable and noted instances where they found the king bed especially so. The comfort of the beds received frequent praise, suggesting that if you get the right bed, you could enjoy a good night's sleep.
However, several reviews indicate significant inconsistencies. Issues such as peeling bedsheets, hair in the bed, soggy mattresses and the presence of bed bugs were reported. Some guests found the mattresses to be either too soft or uncomfortably hard with mentions of huge dents in some mattresses. Cleanliness issues, including stained sheets and uncomfortable pillows, were noted alongside references to cockroaches in beds and burn holes in blankets and mattresses.
While some found the beds comfortable and clean, others experienced varying levels of discomfort and dissatisfaction. The feedback suggests that Valley Inn may need to address these disparities to ensure a consistently pleasant stay for all guests.
Cleanliness
Despite some positive remarks, the cleanliness of Valley Inn receives largely negative feedback from guests. While a few visitors found their rooms to be "super clean" and appreciated the clean towels and sheets, the predominant sentiment reflects significant cleanliness issues. Numerous reviews highlight dirty rooms with stained carpets, unpleasant odors and pervasive issues with cockroaches. The condition of the bathrooms is frequently criticized with comments on disrepair, mold and dirt being common. Guests also reported finding trash under beds and on balconies, as well as dead insects in various places.
The overall state of the hotel appears neglected with several remarks on outdated and worn-down furnishings. Specific complaints include sticky and dirty carpets, cigarette burns on blankets and beds and the presence of hair on bedding. The cleanliness of shared amenities like the pool and hallways also drew adverse comments with general reports of dirtiness and bad smells.
In summary, while a few guests noted clean rooms and newly renovated spaces, the majority faced significant cleanliness concerns that marred their stay. These issues ranged from minor inconveniences to severe sanitation problems that detracted from the overall experience at Valley Inn.
Staff
Valley Inn’s staff received mixed reviews from guests, highlighting both positive and negative experiences. Many guests noted that the receptionists and some staff members were friendly, helpful and polite. Several praised their professionalism, efficiency and attentiveness with specific mentions of friendly reception and great security. In particular, some cleaning staff and a morning staff member were commended for their nicety and pleasant demeanor.
However, there were also significant criticisms regarding the behavior and attitude of some staff members. Complaints included rude, inattentive and unprofessional conduct with instances of staff being unavailable, asleep or preoccupied during guest interactions. Some guests mentioned that certain staff members did not seem happy or engaged with their responsibilities and there were troubling reports of intrusive behavior such as staff entering rooms without proper notice.
Overall, while there are commendable aspects of the staff at Valley Inn, there seem to be noteworthy inconsistencies that can affect the guest experience.
Pool
The Valley Inn has a large and nicely designed pool area that guests generally appreciate. Many have commented on how big and nice the pool is and some guests were thrilled with their experience, describing the swimming pool as very nice and clean. However, there are significant concerns about the pool’s maintenance and accessibility. There were multiple mentions of the pool being closed and some guests encountered issues with cleanliness, such as green water and unclean conditions. Noise from rooms by the pool was also reported, along with various maintenance problems, including the pool being in need of repair. Though the pool has potential, its inconsistent availability and maintenance detract from the overall experience.
Business
Valley Inn presents itself as an affordable option for business travelers, highlighted for its overall value for the price. Its location is advantageous with easy access to essential services nearby, including Target and Bank of America, making it a practical choice for various needs during business trips. Despite some reported customer service issues, like a receptionist being on the phone during check-out, the inn maintains a general appeal with its welcoming atmosphere that some found akin to a resort vibe. While specific business amenities are not directly mentioned, the combination of affordability and nearby conveniences makes it suitable for business use.
Outdoor Pool
Valley Inn boasts a notably large and well-maintained outdoor pool, often described as clean and awesome by guests. The pool area provides a relatively quiet environment despite its size, offering a pleasant space for relaxation. Guests appreciate the substantial size of the pool, adding to the overall positive experience of their stay.
FAQ
Yes, Valley Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Valley Inn.
No, Valley Inn doesn't allow dogs.
No, parking facilities aren't available at Valley Inn.
