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Summary of reviewsHotel Fenix consistently receives high praise from guests for its prime central location in Los Mochis. The hotel is conveniently situated within walking distance of the city center, local shops, restaurants, parks, the train station and the airport, making it an ideal base for travelers. Many reviews highlight the hotel's excellent value for money, spacious and comfortable rooms and the exceptional hospitality of the friendly and attentive staff.
The breakfast at Hotel Fenix is frequently commended for its delicious and varied offerings with guests appreciating the quality and ample portions provided at a reasonable price. The hotel restaurant also shines during dinner hours, offering a varied menu of tasty and affordable dishes, including local favorites like pozole. Despite occasional reports of slow service, the overall dining experience is enhanced by the pleasant ambiance and excellent service.
Guests continually mention the cleanliness of the hotel, noting the immaculate state of both rooms and common areas. The meticulous maintenance practices are a standout feature, providing a sense of hygiene and comfort. The modern and well-designed rooms are cozy and equipped with necessary amenities, contributing to a restful stay. Clean bathrooms with hot showers add to the positive experience, despite minor issues such as darker interiors in some rooms and occasional maintenance concerns.
The hotel's staff is often highlighted for its friendliness and professionalism, contributing significantly to the welcoming atmosphere. Guests feel valued and well taken care of, which often leads to repeat visits. The presence of secure parking and affordable on-site dining options further enhances the guest experience.
While the internet connectivity at Hotel Fenix is mixed—with some guests praising the strong wifi and others experiencing inconsistent connections—this does not significantly detract from the overall positive ambiance provided by the tidy and comfortable surroundings.
The beds at Hotel Fenix receive mostly favorable reviews, described as very comfortable and conducive to a restful night's sleep. Some guests have noted issues with creaky beds, hard mattresses and uncomfortable pillows, but these are relatively minor concerns amidst the generally positive feedback.
Overall, Hotel Fenix delivers a reliable three-star experience that balances comfort, affordability and convenience. It stands out for its excellent price-quality ratio, central location and well-kept facilities, making it a solid choice for budget-conscious travelers seeking comfortable accommodations with easy access to the city’s attractions. Show more
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Categories
3-Star Hotel
Located in Los Mochis, this hotel is well-situated in the city center. It offers comfortable accommodations and is known for its cleanliness and service.
Business Hotel
Accessible Hotel
Room Types
Double Room with Two Double BedsThis bright air-conditioned room features functional wooden furniture and tiled floors. It offers free Wi-Fi, cable TV, a telephone and a private bathroom with a shower.
Queen RoomThis bright air-conditioned room features functional wooden furniture and tiled floors. It offers free Wi-Fi, cable TV, a telephone and a private bathroom with a shower.
Guest Reviews
9.1
Excellent
Location
Hotel Fenix consistently impresses with its prime, central location, offering easy access to Los Mochis's key attractions, the train station and the airport. Guests frequently highlight that the hotel is within walking distance to the city center, making it a convenient base for exploring local shops, restaurants and parks. The on-site restaurant and cleanliness of the property add to its appeal. Reviews also mention that the hotel provides excellent value for money, comfortable beds and spacious rooms. The attention and kindness of the staff further enhance the overall guest experience, making Hotel Fenix a reliably favorable choice for travelers.
Breakfast
The breakfast experience at Hotel Fenix consistently receives high praise from guests, highlighting its delicious and varied offerings. The food served in the restaurant is frequently described as excellent with many guests appreciating the hearty and affordable options available. Positive reviews emphasize the excellent quality and ample portions of the breakfast, underscoring its value for money. The breakfast is also noted for being served in a convenient and pleasant location.
However, there were occasional issues noted by some guests, such as one instance of a hair found in the breakfast and mentions of breakfast not being included in all stays. Additionally, there were a few reports of slow room service when ordering breakfast. Despite these few concerns, the overall impression of the breakfast at Hotel Fenix is overwhelmingly positive, making it a recommended part of the stay.
Dinner
Hotel Fenix offers an excellent dining experience that consistently earns high praise from guests. The restaurant, located in the city center, is noted for serving delicious and very good food with generous portions at reasonable prices. The quality, taste and affordability of the dishes stand out, making it a great option for both visitors and locals.
Guests appreciate the excellent service provided by the friendly and attentive staff, adding to the overall positive dining experience. The restaurant boasts a varied menu, capable of satisfying diverse palates, including standout dishes like pozole. Its impeccable cleanliness and convenient location add further appeal for hotel guests.
Despite some occasional comments about slow service, the overwhelming feedback revolves around the delicious food and excellent quality-to-price ratio. The restaurant is celebrated for its pleasant ambiance and is described as a valuable addition to the already commendable offerings of Hotel Fenix.
Rooms
Hotel Fenix boasts a reputation for offering comfortable and clean accommodations. Many guests have highlighted the spaciousness of the rooms and bathrooms, noting that the beds are particularly comfortable. The hotel's rooms are described as cozy and well-equipped with sufficient hot water available. Cleanliness is a recurring theme with guests often mentioning the clean facilities and well-kept common areas.
Some guests noted that the hotel is centrally located, offering a quiet environment despite its central location. Private rooms provide a sense of comfort and privacy with many guests finding the overall atmosphere of the hotel inviting and restful. The modern and well-designed rooms add to the overall appeal and the hotel's friendly staff further enhances the experience.
However, there are occasional issues. Some rooms lack windows, leading to darker interiors and a few guests experienced maintenance problems like shower doors not closing properly or unpleasant odors. Despite these minor drawbacks, the majority of reviews emphasize the hotel's excellent room quality and recommend the hotel for a comfortable stay.
In summary, Hotel Fenix delivers a pleasant experience with its spacious, comfortable and clean rooms, making it a solid choice for travelers seeking reliable accommodations in a central location.
Beds
Hotel Fenix is praised for its generally comfortable and inviting beds, providing many guests with a restful night's sleep. The rooms are noted for their spaciousness, complemented by modern amenities such as roomy bathrooms with hot water, enhancing overall comfort. Many reviewers highlight the beds as very comfortable with terms like super comfortable being frequently mentioned. However, there are some recurring issues that detract from the experience. Several guests reported that the beds creak with any movement and a number of mattresses were criticized for being very hard or uncomfortable. Pillows also received mixed reviews with some finding them super uncomfortable. Despite these occasional drawbacks, the overall sentiment leans towards a comfortable stay with many guests appreciating the quality of the beds in their rooms.
Cleanliness
Hotel Fenix consistently receives positive feedback for its exceptional cleanliness, making it a standout choice for many travelers. Guests often highlight the immaculate state of both the hotel and its restaurant, noting that the entire establishment, from the rooms to the common areas, is meticulously maintained. The bathrooms are also mentioned to be mold-free and well-kept, adding to the overall sense of hygiene.
The hotel's very clean facilities are complemented by its excellent location, almost in the center and close to shops, making it both a convenient and pristine place to stay. The staff’s commitment to outstanding cleaning practices extends to the bedrooms, ensuring that rooms are spotless, comfortable and fresh-smelling.
Multiple reviews underline the comfort and cleanliness of the rooms with some guests specifically praising the hot showers and the amenities provided. The cleaning staff's attention to detail, such as returning forgotten items, further enhances the reputation of Hotel Fenix as a place that cares about its guests' well-being.
In addition to cleanliness, the hotel offers excellent customer service, comfort and well-maintained facilities, contributing to a pleasant and hygienic experience overall. Despite a few mentions of outdated carpets and the absence of an elevator, the general consensus remains highly favorable due to the superb level of upkeep and cleanliness.
Staff
Hotel Fenix boasts an outstanding reputation for its staff, frequently highlighted in guest reviews. Visitors consistently describe the staff as friendly, kind and attentive. The reception team is particularly noted for their warmth and helpfulness, providing excellent service from arrival to departure. The restaurant service also receives high praise for its quality and the staff's courteous nature.
Overall, guests experience exceptional treatment throughout their stay, attributing their positive experiences to the excellent staff and their attentiveness. The consistent friendliness and professionalism of the team create a welcoming atmosphere, making guests feel valued and well-taken care of, often leading to repeat visits. With secure parking and affordable dining options, Hotel Fenix ensures a pleasant and satisfying stay underpinned by top-notch service.
Wi-Fi
Hotel Fenix presents a mixed experience when it comes to internet connectivity. Several guests praised the high quality of the wifi, describing it as good and even top-notch. The internet speed has been highlighted positively, aiding in a more comfortable and connected stay. However, there are notable inconsistencies in this service. Multiple reviews pointed out issues, such as poor signal strength and intermittent connections, which prevented some guests from using it effectively, particularly for work-related tasks. Specific phrases like weird wifi and unclear instructions add to the notion that the hotel's wifi service could benefit from some improvements. Despite these issues, the overall ambiance of the hotel, described as tidy and comfortable, along with plenty of hot water, makes up for some of the unavoidable inconvenience.
3 Star
Hotel Fenix offers guests a comfortable and budget-friendly stay that aligns well with its three-star rating. Travelers appreciate the excellent quality-price relationship, highlighting the hotel as an affordable option that still maintains good value for money. While it's not luxurious, it's well-suited for short stays, especially for one night.
The hotel's central location makes it a convenient choice for visitors who want to explore the area. Cleanliness is consistently praised with rooms described as functional, pleasant and well-maintained. Guests also find the price-service ratio commendable with the hotel providing a good standard of comfort for its cost.
The facilities include clean and pleasant amenities, supplemented by efficient and friendly service. Additionally, the restaurant receives positive comments, indicating that dining options are satisfactory. Overall, Hotel Fenix stands out for its affordability, central location and well-kept accommodations, making it a reliable choice for budget-conscious travelers.
Accessible
Situated in a very central location, Hotel Fenix offers a convenient stay for travelers, especially those looking to explore tourist spots and points of interest that are within walking distance. Its proximity to the train station and the airport further enhances its accessibility for guests. The hotel features easy access to installations and an inclusive restaurant that serves delicious meals with perfectly sized portions. However, while the hotel provides many accessible amenities like an accessible restaurant and elevators, it's worth noting there is no dedicated space for disabled guests and no elevator in certain parts of the hotel. This can make navigating the steep stairs and short steps a bit challenging for some, particularly when carrying luggage. Despite these downsides, the overall service at Hotel Fenix is very good and guests have enjoyed a comfortable stay with convenient features like keycard access and the thoughtful luggage storage service provided at the reception.
No, Hotel Fenix doesn't have any pool.
No, a spa isn't available at Hotel Fenix.
No, Hotel Fenix doesn't allow dogs.
No, parking facilities aren't available at Hotel Fenix.