5-Star HotelSummary of reviews related to the '5 Star' categorySiena Premium Retreat offers a lovely and clean environment with good hospitality, deserving recognition for its positive aspects. However, the staff needs more experience to deliver the level of service expected at a 5-star hotel, as they can be slow and lack understanding of high-end service standards. While the hotel itself and the staff are nice, there is room for improvement to meet the advertised five-star experience fully. The addition of penalties for swimming towels might be a point of contention for some guests. Overall, the hotel has potential but could benefit from training to enhance service efficiency and quality.
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