Hotel with SpaSummary of reviews related to the 'Spa' categoryFamily Hotel La Luna's spa has received mixed reviews from guests. Positively noted are the indoor pool and sauna, which many found clean and inviting. Highlights include two operational saunas and a well-maintained sauna area described as empty and free of crowds during off-season. The wellness and fitness areas, along with the spa, were praised for contributing greatly to the overall experience, providing guests with the facilities they desired.
However, there are several concerns raised by guests that cannot be overlooked. Some encountered issues like the whirlpool being unusable, indoor pool emitting unpleasant odors and broken showers. The general condition of the wellness area appears to need improvement with reports of paint peeling and heavily calcified shower heads. Additionally, several guests mentioned that some spa services, such as massages and saunas, were unavailable or only partially operational due to staffing shortages.
Despite the mixed feedback, the clean and inviting saunas stood out, offering a pleasant retreat for those visiting in the off-season. For a more consistent experience, enhancements in maintenance and staffing might be necessary to fully meet guest expectations.
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