Aquastar Hotel & Apartments
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Summary of reviewsAquastar Hotel & Apartments is highly regarded for its strategic beachfront location, offering stunning sea views and easy access to Mahahual's attractions. Its proximity to the Malecon and the tranquil setting at the beginning of the boardwalk make it an ideal choice for travelers seeking both convenience and serenity. The rooftop pool adds further allure, providing picturesque ocean vistas. Guests consistently praise the spacious, modern, and well-maintained rooms, many of which offer private pools, jacuzzis, and breathtaking sunrise views. The hotel's cleanliness and modern style are appealing, though some variations in room sizes and upkeep have been noted.
The hotel receives mixed reviews for its breakfast, with high marks for taste and presentation, but criticism for limited variety and additional charges. The dinner experience fares better, with guests appreciating the delicious food and friendly atmosphere, though pricing and service speed occasionally draw criticism. The staff at Aquastar stands out for their exceptional friendliness and attentiveness, contributing significantly to the positive guest experience, despite occasional lapses in check-in efficiency.
While the hotel provides good WiFi in select areas and enjoyable pool settings with ocean views, improvements in connectivity and cleanliness have been suggested. The beachfront location is prime, albeit impacted by sargassum, affecting beach usability. Overall, Aquastar Hotel & Apartments delivers a comfortable and pleasant stay, with highlights on staff service and location, and room for improvement in certain amenities and service aspects.
Categories
The hotel receives mixed reviews for its breakfast, with high marks for taste and presentation, but criticism for limited variety and additional charges. The dinner experience fares better, with guests appreciating the delicious food and friendly atmosphere, though pricing and service speed occasionally draw criticism. The staff at Aquastar stands out for their exceptional friendliness and attentiveness, contributing significantly to the positive guest experience, despite occasional lapses in check-in efficiency.
While the hotel provides good WiFi in select areas and enjoyable pool settings with ocean views, improvements in connectivity and cleanliness have been suggested. The beachfront location is prime, albeit impacted by sargassum, affecting beach usability. Overall, Aquastar Hotel & Apartments delivers a comfortable and pleasant stay, with highlights on staff service and location, and room for improvement in certain amenities and service aspects.
Hotel near The Beach
Located on Carretera Mahahual Xcalak Km 0.5, this hotel is very close to the beach. The hotel's proximity to the beach makes it a desirable location.
Hotel with Parking
This hotel features free private parking, which is particularly convenient for guests with hired cars.
Hotel with Outdoor Pool
Aquastar offers a rooftop pool and includes suites with private pools and sea views. The hotel provides beachfront access and a sun terrace for guests to enjoy.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
4-Star Hotel
Guest Reviews
Aquastar Hotel & Apartments shines with its unbeatable location, nestled right on the beachfront and offering stunning sea views. Guests consistently praise its proximity to the Malecon, making it a short, pleasant walk to nearby restaurants, bars, and the town center of Mahahual. The hotel's spot at the beginning of the boardwalk ensures a perfect balance of tranquility and accessibility, avoiding heavy foot traffic while maintaining easy access to all the main attractions. The rooftop pool offers a picturesque view of the ocean, adding to the allure of the stay. The accommodations are noted for their cleanliness and modern style, with rooms reportedly spacious and well-maintained. Guests also appreciate the friendly and helpful staff, alongside convenient amenities like free parking and hammocks by the sea. Overall, Aquastar provides a central, serene, and comfortable retreat in a beautiful setting, making it an excellent choice for visitors to Mahahual.
The breakfast experience at Aquastar Hotel & Apartments receives mixed reactions from guests. Many guests commend the breakfast for its good taste and the excellent presentation of dishes, alongside a restaurant that showcases delicious and innovative cuisine. The service includes well-served meals, with a discount coupon offered at check-in which adds a touch of value. However, some guests find the breakfast options limited and express disappointment over the lack of variety, particularly with non-natural juices and additional costs for extras making it expensive. While some guests found the included breakfast to be satisfactory, others were let down as it only comprised of coffee and a basket of bread, prompting recommendations to consider purchasing elsewhere. These mixed reviews suggest room for improvement in terms of variety and pricing to enhance the overall breakfast experience.
Aquastar Hotel & Apartments offers a dining experience that has garnered positive feedback for its delightful food and beverages. Guests have praised the delicious fare, highlighting the high quality and enjoyment of the meals. The restaurant staff receives commendations for their friendliness, enhancing the dining atmosphere with warm and welcoming service. Patrons find interactions with staff, such as Federico the bartender, particularly enjoyable.
Despite the praise for the food's taste and the staff's friendliness, some guests feel that the pricing doesn't match the quality, labeling the restaurant as somewhat overpriced. Additionally, while many dining experiences have been excellent, there have been occasional concerns about the service speed and food preparation, indicating inconsistencies that guests have noted. Overall, the dining at Aquastar Hotel & Apartments is characterized by tasty dishes and a charming ambiance, punctuated by a few areas for improvement in service efficiency and pricing expectations.
At Aquastar Hotel & Apartments, guests have highlighted several positive aspects of the rooms, mainly emphasizing their spaciousness and comfort. Many rooms boast large beds and ample space for luggage, with some offering private pools, jacuzzis, and stunning sea views, creating an ideal setting for relaxation and enjoying the sunrise. The hotel's beachfront location adds to its appeal, offering tranquility and easy access to the ocean. Guests appreciate the clean and well-maintained environment, describing the overall setup as beautiful and welcoming. The oceanfront rooms are noted to be modern and clean, with some featuring hot tubs and balconies that enhance the experience. On the downside, several reviews mention issues with room sizes not meeting expectations, with some rooms being described as small and lacking in amenities such as minibars, hot water, or comfortable pillows. There are also reports of unpleasant odors and general deterioration in some areas, as well as discrepancies between room advertising and actual room conditions. Despite these drawbacks, the friendly staff and good value restaurant have been well received, contributing to a generally positive perception of the hotel's offerings.
Guests of the Aquastar Hotel & Apartments frequently highlight the comfort of the beds, with many describing them as very comfortable or even amazing, providing a restful night's sleep. Positive feedback emphasizes the luxurious feel and the delightful sleep experience. However, some reviews point out issues with pillow comfort and bed size, suggesting that improvements could be made in these areas. A few reviews mention cleanliness concerns and hard mattresses, indicating inconsistencies in guest experiences. Despite these occasional drawbacks, the overall impression is that the hotel offers a generally comfortable sleep environment, with a few areas that could benefit from attention.
Aquastar Hotel & Apartments offers a mixed experience when it comes to cleanliness, as reflected by the varied guest reviews. Many guests appreciate the hotel's very clean and comfortable facilities, highlighting the good condition of rooms, fresh bedding, and excellent service. The appealing pool area and enjoyable sea views contribute to the pleasant atmosphere of the stay. Additionally, the staff is frequently commended for being attentive and maintaining a high level of service.
However, other reviews point to several areas needing improvement in terms of cleanliness. Specific concerns are raised about the upkeep of common areas, which some guests found neglected, with dead insects and left-over items. Several reviews note the presence of unpleasant odors and lackluster cleaning efforts in individual rooms and bathrooms. Additional criticisms focus on dated appliances and issues with the condition of the beach area, which some guests found unkempt and unpleasant due to sargassum.
While the hotel boasts a significant potential owing to its desirable location and generally good facilities, these cleanliness and maintenance issues seem to detract from the overall guest experience.
Aquastar Hotel & Apartments is renowned for its exceptional staff, consistently leaving a positive impression on guests with their friendliness and attentiveness. From the moment of arrival, the reception staff have been noted for their welcoming demeanor, ensuring that guests feel accommodated and valued. While a few isolated incidents at check-in suggest room for improvement, the overall service remains notable for its hospitality.
Guests regularly commend the staff for their kind and helpful nature, often highlighting how they go the extra mile to address guests' needs and queries. The hotel manager and the reception team, in particular, have gained praise for their efforts in providing spacious rooms with lovely sea views and ensuring that visitors have an enjoyable stay. This level of attentiveness extends to the restaurant, where despite some reports of slow service, the quality of food and beverages is appreciated.
Ricardo and other lobby personnel have established themselves as key figures in delivering excellent service, always striving to find solutions and enhance the guest experience. The friendly atmosphere engendered by the staff contributes significantly to the pleasant environment, making guests feel welcomed and celebrated throughout their stay. Overall, Aquastar's staff plays an integral role in the hotel’s ability to maintain high standards and provide a memorable experience for visitors.
Aquastar Hotel & Apartments offers guests some positive aspects when it comes to internet access, with good WiFi quality available in certain areas such as the reception and pool. However, guests frequently experience inconsistency in the connection, noting that the wifi service is often interrupted and does not reach into the rooms. Although some visitors found the wifi satisfactory for their needs, many reported issues with stability and availability. While the hotel boasts good wifi in select areas, an upgrade in service could further enhance the experience for guests who expect seamless connectivity throughout their stay.
Aquastar Hotel & Apartments offers guests a wonderful pool experience with multiple options for relaxation and enjoyment. Located by the coast, the pools are praised for their convenience and ideal positioning, making it a great spot for ocean views and leisurely days. The rooftop pool is a standout feature, frequently highlighted for its spectacular view and tranquil setting, perfect for soaking up sunsets. Guests appreciate the hotel’s location, offering a unique opportunity to gaze at the beach from the comfort of one of the pools or enjoy the scenery from the rooftop. The private pool, despite some issues, provides a peaceful retreat without the presence of children. While certain elements like cleanliness and maintenance have room for improvement according to some reviews, the overall experience at Aquastar’s pools, from the rooftop to the main floor, promises delightful moments with their stunning vistas and pleasant surroundings. The hotel itself provides a well-located base, with rooms that match guest expectations, and facilitates late check-outs, adding to the comfort of the stay.
Aquastar Hotel & Apartments boasts an enviable beachfront location, making it an attractive choice for travelers looking to enjoy the proximity to the sea. Guests have commented positively on the hotel's convenient position, right across from the beach, highlighting its pet-friendly atmosphere and the overall beauty of the surrounding area. Despite the hotel's prime location, however, several reviews note that the beach in front of the hotel is overwhelmed by sargassum, which affects its usability and causes an unpleasant smell. While the beach itself is described as clean and beautiful in some accounts, the accumulation of seaweed has made access to the sea difficult and often impossible for swimming. Additionally, the beachfront pool and beach area have been reported as neglected, impacting overall enjoyment. Despite these challenges with the beach conditions, the hotel itself is praised for being nice and comfortable, offering basic amenities for a pleasant stay.
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Location
Breakfast
Dinner
Despite the praise for the food's taste and the staff's friendliness, some guests feel that the pricing doesn't match the quality, labeling the restaurant as somewhat overpriced. Additionally, while many dining experiences have been excellent, there have been occasional concerns about the service speed and food preparation, indicating inconsistencies that guests have noted. Overall, the dining at Aquastar Hotel & Apartments is characterized by tasty dishes and a charming ambiance, punctuated by a few areas for improvement in service efficiency and pricing expectations.
Rooms
Beds
Cleanliness
However, other reviews point to several areas needing improvement in terms of cleanliness. Specific concerns are raised about the upkeep of common areas, which some guests found neglected, with dead insects and left-over items. Several reviews note the presence of unpleasant odors and lackluster cleaning efforts in individual rooms and bathrooms. Additional criticisms focus on dated appliances and issues with the condition of the beach area, which some guests found unkempt and unpleasant due to sargassum.
While the hotel boasts a significant potential owing to its desirable location and generally good facilities, these cleanliness and maintenance issues seem to detract from the overall guest experience.
Staff
Guests regularly commend the staff for their kind and helpful nature, often highlighting how they go the extra mile to address guests' needs and queries. The hotel manager and the reception team, in particular, have gained praise for their efforts in providing spacious rooms with lovely sea views and ensuring that visitors have an enjoyable stay. This level of attentiveness extends to the restaurant, where despite some reports of slow service, the quality of food and beverages is appreciated.
Ricardo and other lobby personnel have established themselves as key figures in delivering excellent service, always striving to find solutions and enhance the guest experience. The friendly atmosphere engendered by the staff contributes significantly to the pleasant environment, making guests feel welcomed and celebrated throughout their stay. Overall, Aquastar's staff plays an integral role in the hotel’s ability to maintain high standards and provide a memorable experience for visitors.
Wi-Fi
Pool
Beach
Yes, Aquastar Hotel & Apartments has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Aquastar Hotel & Apartments.
No, Aquastar Hotel & Apartments doesn't allow dogs.
Yes, parking facilities are available at Aquastar Hotel & Apartments.
No, Aquastar Hotel & Apartments doesn't have a gym.
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