Highland Inn New Cumberland offers a well-rounded and positive experience for travelers seeking convenience, comfort, and affordability. Positioned near major highways such as Interstate 15 and I-83, the hotel's location is ideal for exploring Harrisburg and nearby attractions, while still providing a quiet and serene environment for a restful stay. Despite some background noise from the highway, guests appreciate the peaceful ambiance and value the good balance of cost and convenience.
The inn's rooms are frequently praised for their comfort and cleanliness. Large and inviting, the accommodations feature cozy beds and essential amenities like new TVs, coffee makers, and refrigerators. Although the decor reflects an older style, it is complemented by modern conveniences. Guests often find the cleanliness to exceed expectations and appreciate the smoke-free environment and thoughtful touches such as bottled water upon arrival.
The staff at Highland Inn stands out for their friendliness and attentiveness, with many guests recounting warm welcomes and helpful assistance. Abby, a staff member, is particularly noted for her hospitality and insightful recommendations about the local area, enhancing the guest experience.
While a few minor issues such as occasional room odor, outdated furniture, and isolated reports of bed bugs and worn towels have been mentioned, these are overshadowed by the overall positive reviews. The beds are often highlighted for their comfort, contributing to restful nights and a pleasant overall experience.
Overall, Highland Inn New Cumberland is a solid choice for those seeking a clean, comfortable, and budget-friendly accommodation solution, with its standout features being the convenient location, attentive staff, and cozy accommodations.
La Quinta by Wyndham New Cumberland - Harrisburg receives commendations for its strategic location, making it easily accessible and convenient for travelers. Its proximity to major highways, such as the turnpike and various dining, shopping and entertainment options enhances the overall guest experience. The friendly and helpful reception staff, along with amenities such as an in-lobby mini-mart, contribute positively to visitors' stays, despite the hotel being a bit distant from Hershey Park. Guests feel safe and find the hotel's location practical for diverse activities.
The breakfast offerings receive mixed reviews; some guests appreciate the variety and helpfulness of the staff, especially enjoying items like scrambled eggs, sausage and a waffle maker. Others find the breakfast options limited and sometimes disappointing with criticisms about quality and availability. Despite these varying opinions, the staff's friendliness remains a constant positive note.
Rooms are often described as spacious with comfortable beds and the added convenience of an in-room fridge. Pet-friendly policies are an additional benefit for guests traveling with animals. However, there are concerns about cleanliness, particularly in the bathrooms with issues such as mold, odors and general maintenance detracting from the overall experience. Noise from elevators and ice machines has also been noted as a disturbance.
Cleanliness and maintenance of the property as a whole are areas needing improvement. While some guests find their rooms clean and comfortable, common areas like hallways and elevators are frequently described as dirty with unpleasant odors and visible wear and tear. Inconsistent cleaning practices and a lack of upkeep in both rooms and public spaces negatively impact the guest experience.
The hotel staff, especially at the front desk, are widely praised for their friendliness and helpfulness with specific mentions of individuals providing exceptional service. This positive interaction with the staff significantly enhances the guest experience, making up for some of the hotel's shortcomings.
The outdoor pool receives both positive remarks for being a pleasant and clean amenity and negative feedback for its dated appearance and lack of maintenance. Guests express a desire for improved cleanliness and upkeep in the pool area.
Overall, while La Quinta by Wyndham New Cumberland - Harrisburg offers a generally comfortable and convenient stay with standout service from its staff, improvements in cleanliness, maintenance and breakfast variety could greatly enhance the overall guest experience.