Herald Suites Polaris
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Summary of reviewsHerald Suites Polaris, situated in the bustling Makati area of Metro Manila, is an excellent choice for both leisure and business travelers. Its central location provides easy access to the financial district, vibrant nightlife on Burgos Street and nearby shopping destinations such as Ayala and Greenbelt malls. Guests appreciate the hotel for its relative quietness despite its lively surroundings.
The hotel's breakfast receives favorable reviews with guests enjoying the diverse, substantial and delicious offerings. The staff's attentiveness during breakfast adds to the positive experience, though some guests suggest expanding the variety of options, especially fruits and preferring a buffet style over the set menu.
Guestrooms at Herald Suites Polaris are often praised for their spaciousness and comfort. Cleanliness is a standout feature with many visitors noting the immaculate condition of both the private and public areas. The staff's dedication to maintaining a sanitized and insect-free environment is well acknowledged. Comfortable beds and excellent bathrooms enhance the overall experience, though a few comments suggest that bed comfort may vary.
The exceptional quality of the hotel staff is a consistent highlight in guest reviews. From reception to housekeeping, the staff is described as attentive, polite and helpful, significantly contributing to a welcoming and enjoyable stay.
While the WiFi service at the hotel has garnered some negative feedback due to issues with connectivity and speed, the overall guest experience remains overwhelmingly positive.
Despite a few mixed reviews about bed comfort and occasional minor drawbacks like the hotel's location in a ‘red light district’, Herald Suites Polaris stands out for its value and quality. Often described as exceeding typical three-star standards, it is a commendable choice for those seeking a clean, comfortable and centrally located accommodation in Makati.
Categories
The hotel's breakfast receives favorable reviews with guests enjoying the diverse, substantial and delicious offerings. The staff's attentiveness during breakfast adds to the positive experience, though some guests suggest expanding the variety of options, especially fruits and preferring a buffet style over the set menu.
Guestrooms at Herald Suites Polaris are often praised for their spaciousness and comfort. Cleanliness is a standout feature with many visitors noting the immaculate condition of both the private and public areas. The staff's dedication to maintaining a sanitized and insect-free environment is well acknowledged. Comfortable beds and excellent bathrooms enhance the overall experience, though a few comments suggest that bed comfort may vary.
The exceptional quality of the hotel staff is a consistent highlight in guest reviews. From reception to housekeeping, the staff is described as attentive, polite and helpful, significantly contributing to a welcoming and enjoyable stay.
While the WiFi service at the hotel has garnered some negative feedback due to issues with connectivity and speed, the overall guest experience remains overwhelmingly positive.
Despite a few mixed reviews about bed comfort and occasional minor drawbacks like the hotel's location in a ‘red light district’, Herald Suites Polaris stands out for its value and quality. Often described as exceeding typical three-star standards, it is a commendable choice for those seeking a clean, comfortable and centrally located accommodation in Makati.
Cheap Hotel
This hotel is located in Makati and offers affordable accommodations with essential amenities. It provides a comfortable stay for budget-conscious travelers.
Accessible Hotel
This hotel is wheelchair-accessible and offers comfortable rooms with modern amenities. It provides free Wi-Fi in all rooms and public areas. The staff are dedicated to ensuring a pleasant stay.
Family Friendly Hotel
Business Hotel
3-Star Hotel
Guest Reviews
Herald Suites Polaris boasts an ideal location in the vibrant Makati area of Metro Manila, making it a convenient spot for both leisure and business travelers. Nestled in the financial center of the city, the hotel is surrounded by an array of restaurants, bars and shopping malls, including the Ayala and Greenbelt malls. The proximity to Burgos Street offers guests a lively nightlife scene with plenty of eateries and clubs. Despite being close to bustling areas, the hotel remains relatively quiet, allowing for a restful stay. Many reviews highlight the excellent, central location, which facilitates easy access to the business district as well as various entertainment options. The hotel also receives praise for its cleanliness, helpful staff and satisfying breakfast, ensuring guests have a comfortable and enjoyable stay.
At Herald Suites Polaris, breakfast receives commendable attention from guests, many of whom praise the variety and quality offered. Mornings typically begin with a complimentary breakfast, featuring a range of options that cater to different tastes and preferences, including Continental and American styles. Guests frequently highlight the deliciousness and substantial nature of the meals, noting that the selection is ample and satisfying.
Despite its generally positive reception, some reviews mention that the breakfast could benefit from more variety and a larger selection, particularly in terms of fruit. A few guests also expressed a preference for buffet-style service over the set menu of four options currently provided.
The staff's attentiveness and quick service during breakfast hours receive favorable mentions, adding to the overall positive dining experience. While there are suggestions for improvement, the breakfast at Herald Suites Polaris is largely seen as a pleasant start to the day with many guests appreciating the inclusion of this meal in their stay.
Visitors to Herald Suites Polaris frequently praise the hotel rooms for their spaciousness and comfort. The cleanliness and tidiness of the rooms are consistently highlighted with many guests appreciating the well-appointed and nicely furnished spaces. Special mention is made of the excellent bathrooms and the comfortable beds, which contribute to restful, quiet nights. Positive remarks extend to the attentive and lovely staff, adding to the welcoming atmosphere. Features such as a nicely lit desk and in-room fridge are appreciated, while the cleanliness and insect-free environment, even in this urban location, did not go unnoticed. Despite a few comments about ventilation and occasional noise from the water pump, the overall guest experience tends to be very positive, emphasizing a clean, comfortable and pleasant stay.
Despite receiving mixed reviews, the beds at Herald Suites Polaris have generally been well-regarded by some guests for their comfort. Descriptions like comfortable beds and the beds were fantastic highlight a positive aspect that travelers can look forward to during their stay. However, some guests noted that the beds felt hard or were too small for their preferences. There were also mentions of beds making a lot of noise and feeling like plastic, which suggests that the quality may vary between rooms. It's worth mentioning that while some guests found the beds uncomfortable or squeaky, others were quite satisfied. If bed comfort is a top priority, it may be beneficial to request specific preferences when booking.
Herald Suites Polaris stands out for its exceptional cleanliness and well-maintained facilities, consistently receiving positive remarks for its immaculate rooms and public areas. Guests have often highlighted the hotel's clean and tidy environment, describing it with terms like very clean, absolutely clean and extremely clean. The diligent housekeeping and maintenance teams ensure that the property is always sanitized and properly maintained, enhancing the overall guest experience.
The ambiance of the hotel is noted as clean and beautiful with several guests appreciating its insect-free condition, especially given its urban location. The quiet and relaxing atmosphere further adds to its appeal, making it a comfortable place for a stay. Additionally, the spacious, well-furnished rooms contribute to the hotel's reputation for providing clean and comfortable accommodations.
Friendly and polite staff complement the cleanliness, creating a welcoming environment for visitors. Despite a rare mention of unpleasant-smelling beddings and towels, the overwhelming consensus praises the cleanliness, value for money and overall hospitality of Herald Suites Polaris, making it a favored choice for travelers seeking a clean and relaxing stay.
At Herald Suites Polaris, guests consistently praise the exceptional quality of the hotel staff. Reviews highlight how the staff is attentive, polite and always accommodating. From the security guard to the reception and housekeeping, everyone is noted for their friendliness and professionalism. Guests appreciate the welcoming atmosphere and prompt assistance with several mentioning the staff's readiness to help with anything needed. This courteous and efficient service extends to all areas of the hotel, including the dining experience, where the daughters serving breakfast receive special commendations. Overall, the friendly, polite and helpful nature of the staff significantly enhances the experience, making stays at Herald Suites Polaris memorable and enjoyable.
The WiFi at Herald Suites Polaris appears to be a frequent concern among guests. While a few noted a good environment for WiFi, the majority experienced issues with connectivity. Common complaints included slow speeds, unstable connections, frequent disconnections and overall unreliable service. Many guests reported the Wi-Fi being weak with some unable to connect at all or experiencing abrupt interruptions. There were also mentions of the free Wi-Fi password not being readily available in the rooms. Overall, the feedback suggests the hotel's WiFi could benefit from significant improvements to meet guest expectations.
Herald Suites Polaris consistently receives praise for exceeding expectations typically associated with three-star accommodations with some guests even categorizing it as a four-star experience. Reviews highlight the hotel's very good state of maintenance despite its age and staff diligence in ensuring guest security. However, there are suggestions for improvements, such as updating towels and linens. The hotel's location is in a ‘red light district’, which may not appeal to all guests. Overall, the positive remarks on the hotel's service and maintenance overshadow minor drawbacks, making it a commendable choice among its peers.
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Location
Breakfast
Despite its generally positive reception, some reviews mention that the breakfast could benefit from more variety and a larger selection, particularly in terms of fruit. A few guests also expressed a preference for buffet-style service over the set menu of four options currently provided.
The staff's attentiveness and quick service during breakfast hours receive favorable mentions, adding to the overall positive dining experience. While there are suggestions for improvement, the breakfast at Herald Suites Polaris is largely seen as a pleasant start to the day with many guests appreciating the inclusion of this meal in their stay.
Rooms
Beds
Cleanliness
The ambiance of the hotel is noted as clean and beautiful with several guests appreciating its insect-free condition, especially given its urban location. The quiet and relaxing atmosphere further adds to its appeal, making it a comfortable place for a stay. Additionally, the spacious, well-furnished rooms contribute to the hotel's reputation for providing clean and comfortable accommodations.
Friendly and polite staff complement the cleanliness, creating a welcoming environment for visitors. Despite a rare mention of unpleasant-smelling beddings and towels, the overwhelming consensus praises the cleanliness, value for money and overall hospitality of Herald Suites Polaris, making it a favored choice for travelers seeking a clean and relaxing stay.
Staff
Wi-Fi
3 Star
No, Herald Suites Polaris doesn't have any pool.
No, a spa isn't available at Herald Suites Polaris.
No, Herald Suites Polaris doesn't allow dogs.
No, parking facilities aren't available at Herald Suites Polaris.
No, Herald Suites Polaris doesn't have a gym.
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