The Heritage Hotel Manila
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Summary of reviewsThe Heritage Hotel Manila consistently receives high praise for its strategic location, being close to both Manila Airport (NAIA) and the SM Mall of Asia (MOA). This convenience makes it an ideal choice for travelers needing easy access to transport hubs and shopping experiences. The complimentary shuttle service to MOA is an added bonus. Guests appreciate the straightforward access to main attractions, business areas and restaurants, making the hotel particularly advantageous for those with early or late flights.
Breakfast at the hotel is largely praised for its extensive and varied selection, described as generous and abundant. Many guests highlight the fresh and delicious options, friendly and accommodating staff and the well-maintained buffet spread. However, there are some complaints about the cost, occasional cold food and slow coffee refills, indicating room for improvement in variety, pricing and service efficiency.
The dinner experience is generally satisfying with guests enjoying the quality of food, especially the Filipino dishes. The bar is noted for its excellent drinks and bar snacks and the themed buffets receive favorable comments. Despite some isolated issues with food quality and cleanliness in the dining area, the overall dining experience, supported by good customer service, remains positive.
The hotel rooms are commended for their spaciousness and comfort, despite the decor being somewhat dated. Cleanliness is consistently highlighted with functional amenities ensuring a comfortable stay. However, there are suggestions for renovation to update the furnishings and address maintenance issues like low shower heads and poor soundproofing. The staff's professionalism and attentiveness significantly enhance the guest experience.
Cleanliness standards at the hotel are high with many guests praising the spotless rooms and well-maintained public areas. Consistent housekeeping efforts contribute to a clean and pleasant environment, although some elements, like carpets and curtains, are noted as needing replacement.
Staff at The Heritage Hotel Manila are frequently praised for their friendliness, helpfulness and professionalism. The front desk staff receive particular commendations for their efficiency, contributing to a welcoming atmosphere. Instances of staff going above and beyond, such as providing complimentary room upgrades, are highlighted, making customer service a standout feature of the hotel.
While the wifi experience is mixed, many guests find it reliable and fast. There are, however, notable instances of connectivity issues, indicating a need for consistent improvement.
The gym receives some appreciation but is often criticized for being small and outdated. Upgrades and expansion are suggested to better meet guest expectations.
The pool is a well-loved feature, noted for being clean, well-maintained and great for families. Although some aspects like missing tiles could use improvement, guests generally find the pool area enjoyable and refreshing.
Parking options at the hotel are convenient with underground parking and free spaces adding to the ease of stay. Despite some mentions of limited space and narrow spots, the overall parking situation is positive.
Families find the hotel to be accommodating and friendly with spacious rooms and amenities like the pool contributing to a pleasant stay. While some missed out on the pool, the in-room tubs were a hit with kids.
The beds receive largely positive feedback for comfort and size with clean and well-maintained linens contributing to a restful sleep. There are minor areas for improvement, such as bed maintenance and the provision of electrical sockets near the beds.
Overall, The Heritage Hotel Manila, rated as a four-star establishment, offers a convenient and comfortable stay with its strategic location, friendly staff and clean environment. Despite some areas for improvement, particularly in room updates and wifi consistency, the positive aspects of the hotel make it a reliable choice for travelers.
Categories
Breakfast at the hotel is largely praised for its extensive and varied selection, described as generous and abundant. Many guests highlight the fresh and delicious options, friendly and accommodating staff and the well-maintained buffet spread. However, there are some complaints about the cost, occasional cold food and slow coffee refills, indicating room for improvement in variety, pricing and service efficiency.
The dinner experience is generally satisfying with guests enjoying the quality of food, especially the Filipino dishes. The bar is noted for its excellent drinks and bar snacks and the themed buffets receive favorable comments. Despite some isolated issues with food quality and cleanliness in the dining area, the overall dining experience, supported by good customer service, remains positive.
The hotel rooms are commended for their spaciousness and comfort, despite the decor being somewhat dated. Cleanliness is consistently highlighted with functional amenities ensuring a comfortable stay. However, there are suggestions for renovation to update the furnishings and address maintenance issues like low shower heads and poor soundproofing. The staff's professionalism and attentiveness significantly enhance the guest experience.
Cleanliness standards at the hotel are high with many guests praising the spotless rooms and well-maintained public areas. Consistent housekeeping efforts contribute to a clean and pleasant environment, although some elements, like carpets and curtains, are noted as needing replacement.
Staff at The Heritage Hotel Manila are frequently praised for their friendliness, helpfulness and professionalism. The front desk staff receive particular commendations for their efficiency, contributing to a welcoming atmosphere. Instances of staff going above and beyond, such as providing complimentary room upgrades, are highlighted, making customer service a standout feature of the hotel.
While the wifi experience is mixed, many guests find it reliable and fast. There are, however, notable instances of connectivity issues, indicating a need for consistent improvement.
The gym receives some appreciation but is often criticized for being small and outdated. Upgrades and expansion are suggested to better meet guest expectations.
The pool is a well-loved feature, noted for being clean, well-maintained and great for families. Although some aspects like missing tiles could use improvement, guests generally find the pool area enjoyable and refreshing.
Parking options at the hotel are convenient with underground parking and free spaces adding to the ease of stay. Despite some mentions of limited space and narrow spots, the overall parking situation is positive.
Families find the hotel to be accommodating and friendly with spacious rooms and amenities like the pool contributing to a pleasant stay. While some missed out on the pool, the in-room tubs were a hit with kids.
The beds receive largely positive feedback for comfort and size with clean and well-maintained linens contributing to a restful sleep. There are minor areas for improvement, such as bed maintenance and the provision of electrical sockets near the beds.
Overall, The Heritage Hotel Manila, rated as a four-star establishment, offers a convenient and comfortable stay with its strategic location, friendly staff and clean environment. Despite some areas for improvement, particularly in room updates and wifi consistency, the positive aspects of the hotel make it a reliable choice for travelers.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Heritage Hotel Manila enjoys high praise for its strategic and convenient location. The hotel is notably close to both the Manila Airport (NAIA) and the SM Mall of Asia (MOA), making it an ideal choice for travelers who want easy access to transport hubs and shopping experiences. Many visitors appreciate the central location, which provides straightforward access to main attractions, business areas, restaurants and other essential services in the city. The hotel also offers a complimentary shuttle service to MOA, which adds to its appeal. For those with early or late flights, the proximity to the airport is particularly advantageous. Although some reviews mentioned areas for improvement, the overall sentiment underscores the convenience and accessibility that The Heritage Hotel offers to its guests.
The breakfast experience at The Heritage Hotel Manila seems to be a mixed bag according to guest reviews. Many are impressed by the extensive selection with some calling it generous, varied and abundant. The buffet is often described as excellent, fantastic or even exceptional, satisfying diverse cravings especially with its fresh and delicious options. Positive mentions highlight the friendly and accommodating staff, the freshly cooked eggs prepared by the chef to guests' liking and the well-maintained, appetizing spread that sets one up for the day.
Nevertheless, there are a few criticisms. Some guests find the breakfast too expensive and a few note that the food occasionally arrives cold or lacks variety. There have been mentions of specific items missing from the menu, like bacon and some feel that the quality doesn't always justify the price. A handful of reviews pointed out issues with the service, such as long waits and slow coffee refills.
In summary, while most guests seem to find the breakfast at The Heritage Hotel Manila to be a delightful and integral part of their stay, a few feel that there is room for improvement in terms of variety, pricing and service efficiency.
The Heritage Hotel Manila offers a generally satisfying dining experience, featuring a variety of enjoyable meals. Guests frequently praised the quality of food, noting that the restaurant's Filipino dishes, in particular, are commendable. The breakfast and dinner buffets are highly rated, described as 10/10 and superb. Room service is also well-received with many highlighting the deliciousness and quality of the meals.
The bar stands out for its excellent drinks and tasty bar snacks, contributing positively to the overall dining experience. Evening buffets, especially those held from Thursday to Saturday, along with themed buffets like the Saturday gala dinner and BBQ, received favorable comments for their excellence.
However, there were some areas highlighted for improvement. Some guests encountered isolated issues with the food, such as raw chicken in room service and disappointing buffet options. Additionally, the dining area had occasional cleanliness concerns, notably in the bar area's café tables. Pricing was another notable critique with some finding the cost of meals higher than expected.
Despite these drawbacks, the service across the hotel, whether in the restaurant or via room service, consistently received good feedback, indicating attentive and satisfactory customer care. The spacious and nice ambiance of the restaurant also added to the positive dining experiences for many visitors.
The rooms at The Heritage Hotel Manila are characterized by their spaciousness and comfort, appealing to guests with their generous size and layout. However, the decor and furnishings seem to hark back to the 80s and 90s, presenting an outdated and sometimes worn appearance. Despite this retro charm, many guests note the necessity for renovation, particularly in the bathrooms and carpets, which frequently exhibit stains and signs of age. The rooms are consistently clean and come with functional amenities, ensuring a comfortable stay.
Some rooms suffer from maintenance issues such as low shower heads, non-functional power outlets and poor soundproofing, particularly those facing the street. Air conditioning works well and room service is praised for its excellence. The cleanliness of rooms is often highlighted with mentions of comfortable beds and well-maintained facilities, although occasional issues like mouldy smells and dirty windows are reported.
Overall, while the hotel rooms are spacious and clean, offering a comfortable stay with good amenities, there is a significant need for modern updates and renovations to enhance the guest experience further. The staff's professionalism and helpful service add to the positive aspects of staying at this conveniently located hotel near the airport.
The beds at The Heritage Hotel Manila receive largely positive feedback from guests. Many reviews highlight the comfort with recurring mentions of very comfortable beds, soft mattresses and high-quality bed linens. Guests appreciated the king-size beds, describing them as particularly large and accommodating for a restful night’s sleep. The clean and well-maintained bed linens also contributed to an overall positive experience.
However, some guests noted areas for improvement, mentioning beds that were worn out, a bit stiff or too small. There were occasional remarks on bed maintenance issues such as bed linen quality and missing pillows. Additionally, the lack of electrical sockets near the beds was a minor inconvenience for some visitors.
Despite a few reservations, the consistent praise for the comfort and size of the beds makes them a standout feature of the hotel.
The Heritage Hotel Manila consistently impresses with its high standards of cleanliness and hygiene, receiving numerous commendations for its well-maintained and tidy premises. Guests frequently highlight the clean and comfortable rooms, often describing them as spotless and well-organized. The hotel’s common areas and public spaces are also noted for being clean and well-kept, contributing to an overall pleasant environment.
While the building itself is described as older, the efforts to maintain cleanliness are apparent with many praising the daily housekeeping services that keep the rooms neat and tidy. The restaurant environment also garners positive mentions for its cleanliness, enhancing the dining experience with good quality cuisine and good hygiene arrangements.
However, some areas could benefit from updates and renovations. A few guests pointed out that the carpets and curtains are stained and smelly, suggesting they need replacement to restore the hotel to its former glory. Additionally, some rooms and suites exhibit signs of wear, prompting recommendations for modernizing furniture and bathroom facilities.
Despite these areas for improvement, the thoughtful maintenance of cleanliness does not go unnoticed. The hotel’s dedication to keeping the environment clean and the commitment of the housekeeping staff is consistently appreciated. The commendable hygiene and organizational standards, coupled with a clean and pleasant atmosphere, make The Heritage Hotel Manila a reliable choice for travelers prioritizing cleanliness.
The Heritage Hotel Manila has garnered a strong reputation for its exceptional staff, consistently praised for their friendliness, helpfulness and professionalism. Guests frequently highlight the accommodating and pleasant nature of the personnel, often describing them as kind, approachable and ready to assist with any request. Front desk staff, in particular, receive commendations for their efficiency and courteous service, contributing to a welcoming atmosphere throughout the hotel.
Many reviews emphasize the staff's attentiveness and their efforts to ensure a comfortable stay for every guest. The sense of hospitality extends beyond just the basics with guests noting instances of staff going above and beyond, such as providing complimentary room upgrades. This level of dedication is a significant factor in why repeat visitors choose to return.
The dining experience at the hotel also benefits from the excellent service with food service staff being highlighted for their professionalism and friendliness. Housekeeping staff, likewise, are mentioned for their warmth and accommodating manner.
Despite a few isolated incidents of less favorable interactions, the overall consensus is that The Heritage Hotel Manila excels in delivering top-notch customer service with its staff playing a pivotal role in creating a positive and memorable guest experience.
The wifi experience at The Heritage Hotel Manila receives mixed reviews from guests. On the positive side, many have praised the hotel for its reliable, fast and easily accessible wifi. Phrases like reliable wifi, wifi was wonderful and high-speed internet was provided in the room highlight the satisfaction of guests who found the internet connectivity to be robust and efficient.
Guests appreciated that the WiFi was not only fast and stable but also readily available, making it convenient for both work and leisure activities. Descriptions such as good wifi connection, great wifi and the WiFi worked well further emphasize the convenience and effectiveness of the hotel's internet service.
However, there were several reviews that pointed out issues with the wifi. Some guests experienced poor wifi signal, very slow speeds and bad wifi reception. Complaints also included instances where the TV and wifi required improvement and issues where there was no internet or very slow connectivity.
In summary, while many guests found the wifi at The Heritage Hotel Manila to be reliable and fast, there were noticeable instances of connectivity issues reported by other guests.
The Heritage Hotel Manila offers a gym facility that some guests appreciate, particularly those who also enjoy using the pool. However, it's crucial to note that a significant number of reviews highlight the gym's limitations. Many guests find the gym to be small and outdated with equipment that is either very old or in need of repair. Some specific issues include broken cables on machines and the absence of a barbell for the bench press. Overall, while the gym is a convenient feature for those who like to stay active during their travels, it could benefit from upgrades and expansion to better meet guest expectations.
The Heritage Hotel Manila's pool has garnered much admiration from its guests. Reviews highlight a lovely outdoor pool that serves as a welcome respite on hot Manila days. Many praised its cleanliness and the generally well-maintained pool area, noting that the pool water was clean and kept at a comfortable temperature. The pool is described as large, well-suited for a good swim and great for families.
Guests appreciated the attentive and friendly service, especially singling out the pool staff for their excellence. The addition of umbrellas around the pool area was seen as a plus, providing necessary shade.
However, there were mentions of some areas needing improvement, such as missing tiles and an old-fashioned appearance that could benefit from renovation. Despite these minor points, the overall sentiment was positive with visitors finding the pool enjoyable, refreshing and a valued amenity during their stay.
The Heritage Hotel Manila provides several parking options for guests, including easily accessible and secure underground parking patrolled by security. Many guests found the parking facilities to be convenient and parking itself to be easy. Additionally, free parking is offered, adding to the convenience. Despite these positives, some reviews mentioned limited parking space and narrow spots, occasionally making it hard to find a suitable space. Nevertheless, the hotel makes an effort to ensure there are ample parking solutions available for visitors.
The Heritage Hotel Manila is an excellent choice for families, offering a family-friendly atmosphere and accommodations that cater well to both adults and children. Visitors frequently note the welcoming and helpful staff, particularly in their interactions with kids. The clean and spacious rooms, including options such as family rooms, double rooms and adjacent or connecting rooms, provide ample comfort and convenience for family stays.
Among the amenities, the swimming pool is a highlight, praised for being enjoyable for both parents and children. Although some families didn't get the chance to use the pool, the in-room tubs were a hit with kids, offering alternate fun and relaxation. The overall environment of the hotel is geared towards making family stays pleasant and memorable with many guests recommending it to their family and friends for future trips.
The Heritage Hotel Manila is generally rated as a four-star establishment with several standout features. Guests often compliment the hotel on its good value for money, indicating that it meets or exceeds four-star expectations in several areas. The hotel is described as upscale with amenities that align with its star rating, offering great service and a friendly, pleasant staff that contribute positively to the overall experience. The breakfast provided is highly praised, often referred to as the best, adding a significant plus to the dining aspect even if the dinner buffet receives more average remarks.
However, it's important to note that the hotel has room for improvement in certain aspects. Some reviewers find the rooms to be cramped and poorly soundproofed, leading to disturbances from avenue noise and air conditioning sounds. Issues with broken televisions and outdated facilities have also been mentioned, suggesting the hotel could benefit from some upgrades. Additionally, there have been complaints about the discrepancy in price due to taxes not clearly disclosed upfront on booking platforms.
Overall, the hotel maintains high standards for service and guest interaction, which boosts its reputation despite occasional criticism of its physical infrastructure and amenities.
The Heritage Hotel Manila stands out as an ideal destination for business travelers. Guests frequently highlight the hotel's strong business-oriented approach with phrases like "good business hotel" and "perfect for business travel" capturing the essence of its professional atmosphere. The attentive and responsive staff are commendable, ensuring that all business needs are efficiently met.
The hotel's location is strategically beneficial, being close to business areas and public transport, which adds to its convenience for business purposes. The positive remarks continue with descriptions like "very accessible and helpful to customers," showcasing the hotel’s commitment to making travel and work seamless for its guests. The excellent customer service, especially from the luggage staff, further reinforces the hotel's reputation for outstanding service.
Furthermore, guests appreciate the reliable WiFi, which is a necessity for any business operation. Even the simple act of booking a guest an Uber back to the airport demonstrates the hotel’s dedication to going above and beyond to accommodate their business clients. Despite some mentions of its business-like appearance, the overall consensus positions The Heritage Hotel Manila as a trustworthy and effective choice for business travelers.
The Heritage Hotel Manila boasts impressive accessibility, making it a convenient choice for travelers with disabilities. Guests have noted that the hotel is easily accessible by taxi and offers accessible parking. Its prime location allows easy access to nearby shopping malls and various places of interest. The hotel itself is highly accessible, including the availability of accommodations for wheelchair users. Moreover, the ambiance is comfortable, adding to the overall positive experience. While the main lobby’s elevator button for the fourth floor occasionally malfunctions, guests generally find the service to be accommodating and efficient, particularly when needing access to the airport.
The Heritage Hotel Manila offers a well-maintained outdoor pool area that many guests found pleasant and beautiful. The big size pool garners positive attention, making it a favored spot for relaxation. Guests appreciate the gym facilities alongside the pool, highlighting both as enjoyable amenities. The pool attendant staff receives praise for being helpful and responsive, contributing to a positive experience.
However, some feedback mentions that the swimming pool is on the smaller side with limited outdoor pool equipment available. Despite this, the overall consensus is that the pool area is a nice spot to unwind, though it should be noted that it closes at 9 in the evening.
The Heritage Hotel Manila offers a luxurious stay characterized by its well-designed, opulent appearance. Guests frequently noted the grand, high-end ambiance of the public areas, including a majestic grand lobby that feels particularly upscale, especially when beautifully decorated for occasions like Christmas. Despite being an older establishment, the hotel has aged gracefully, retaining its luxury charm through great luxury furnishings and well-maintained facilities.
Rooms are set in a luxurious style, featuring spacious, comfortable beds and lavish baths that enhance the overall experience. Breakfast and other services provided are of top-notch quality, ensuring a luxury atmosphere throughout the stay. The staff’s superb service contributes significantly to this high-end experience with guests repeatedly acknowledging their helpful and friendly demeanor. Overall, The Heritage Hotel Manila delivers exceptional comfort and grandeur, making it great value for the level of service provided.
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Location
Breakfast
Nevertheless, there are a few criticisms. Some guests find the breakfast too expensive and a few note that the food occasionally arrives cold or lacks variety. There have been mentions of specific items missing from the menu, like bacon and some feel that the quality doesn't always justify the price. A handful of reviews pointed out issues with the service, such as long waits and slow coffee refills.
In summary, while most guests seem to find the breakfast at The Heritage Hotel Manila to be a delightful and integral part of their stay, a few feel that there is room for improvement in terms of variety, pricing and service efficiency.
Dinner
The bar stands out for its excellent drinks and tasty bar snacks, contributing positively to the overall dining experience. Evening buffets, especially those held from Thursday to Saturday, along with themed buffets like the Saturday gala dinner and BBQ, received favorable comments for their excellence.
However, there were some areas highlighted for improvement. Some guests encountered isolated issues with the food, such as raw chicken in room service and disappointing buffet options. Additionally, the dining area had occasional cleanliness concerns, notably in the bar area's café tables. Pricing was another notable critique with some finding the cost of meals higher than expected.
Despite these drawbacks, the service across the hotel, whether in the restaurant or via room service, consistently received good feedback, indicating attentive and satisfactory customer care. The spacious and nice ambiance of the restaurant also added to the positive dining experiences for many visitors.
Rooms
Some rooms suffer from maintenance issues such as low shower heads, non-functional power outlets and poor soundproofing, particularly those facing the street. Air conditioning works well and room service is praised for its excellence. The cleanliness of rooms is often highlighted with mentions of comfortable beds and well-maintained facilities, although occasional issues like mouldy smells and dirty windows are reported.
Overall, while the hotel rooms are spacious and clean, offering a comfortable stay with good amenities, there is a significant need for modern updates and renovations to enhance the guest experience further. The staff's professionalism and helpful service add to the positive aspects of staying at this conveniently located hotel near the airport.
Beds
However, some guests noted areas for improvement, mentioning beds that were worn out, a bit stiff or too small. There were occasional remarks on bed maintenance issues such as bed linen quality and missing pillows. Additionally, the lack of electrical sockets near the beds was a minor inconvenience for some visitors.
Despite a few reservations, the consistent praise for the comfort and size of the beds makes them a standout feature of the hotel.
Cleanliness
While the building itself is described as older, the efforts to maintain cleanliness are apparent with many praising the daily housekeeping services that keep the rooms neat and tidy. The restaurant environment also garners positive mentions for its cleanliness, enhancing the dining experience with good quality cuisine and good hygiene arrangements.
However, some areas could benefit from updates and renovations. A few guests pointed out that the carpets and curtains are stained and smelly, suggesting they need replacement to restore the hotel to its former glory. Additionally, some rooms and suites exhibit signs of wear, prompting recommendations for modernizing furniture and bathroom facilities.
Despite these areas for improvement, the thoughtful maintenance of cleanliness does not go unnoticed. The hotel’s dedication to keeping the environment clean and the commitment of the housekeeping staff is consistently appreciated. The commendable hygiene and organizational standards, coupled with a clean and pleasant atmosphere, make The Heritage Hotel Manila a reliable choice for travelers prioritizing cleanliness.
Staff
Many reviews emphasize the staff's attentiveness and their efforts to ensure a comfortable stay for every guest. The sense of hospitality extends beyond just the basics with guests noting instances of staff going above and beyond, such as providing complimentary room upgrades. This level of dedication is a significant factor in why repeat visitors choose to return.
The dining experience at the hotel also benefits from the excellent service with food service staff being highlighted for their professionalism and friendliness. Housekeeping staff, likewise, are mentioned for their warmth and accommodating manner.
Despite a few isolated incidents of less favorable interactions, the overall consensus is that The Heritage Hotel Manila excels in delivering top-notch customer service with its staff playing a pivotal role in creating a positive and memorable guest experience.
Wi-Fi
Guests appreciated that the WiFi was not only fast and stable but also readily available, making it convenient for both work and leisure activities. Descriptions such as good wifi connection, great wifi and the WiFi worked well further emphasize the convenience and effectiveness of the hotel's internet service.
However, there were several reviews that pointed out issues with the wifi. Some guests experienced poor wifi signal, very slow speeds and bad wifi reception. Complaints also included instances where the TV and wifi required improvement and issues where there was no internet or very slow connectivity.
In summary, while many guests found the wifi at The Heritage Hotel Manila to be reliable and fast, there were noticeable instances of connectivity issues reported by other guests.
Gym
Pool
Guests appreciated the attentive and friendly service, especially singling out the pool staff for their excellence. The addition of umbrellas around the pool area was seen as a plus, providing necessary shade.
However, there were mentions of some areas needing improvement, such as missing tiles and an old-fashioned appearance that could benefit from renovation. Despite these minor points, the overall sentiment was positive with visitors finding the pool enjoyable, refreshing and a valued amenity during their stay.
Parking
Family
Among the amenities, the swimming pool is a highlight, praised for being enjoyable for both parents and children. Although some families didn't get the chance to use the pool, the in-room tubs were a hit with kids, offering alternate fun and relaxation. The overall environment of the hotel is geared towards making family stays pleasant and memorable with many guests recommending it to their family and friends for future trips.
4 Star
However, it's important to note that the hotel has room for improvement in certain aspects. Some reviewers find the rooms to be cramped and poorly soundproofed, leading to disturbances from avenue noise and air conditioning sounds. Issues with broken televisions and outdated facilities have also been mentioned, suggesting the hotel could benefit from some upgrades. Additionally, there have been complaints about the discrepancy in price due to taxes not clearly disclosed upfront on booking platforms.
Overall, the hotel maintains high standards for service and guest interaction, which boosts its reputation despite occasional criticism of its physical infrastructure and amenities.
Business
The hotel's location is strategically beneficial, being close to business areas and public transport, which adds to its convenience for business purposes. The positive remarks continue with descriptions like "very accessible and helpful to customers," showcasing the hotel’s commitment to making travel and work seamless for its guests. The excellent customer service, especially from the luggage staff, further reinforces the hotel's reputation for outstanding service.
Furthermore, guests appreciate the reliable WiFi, which is a necessity for any business operation. Even the simple act of booking a guest an Uber back to the airport demonstrates the hotel’s dedication to going above and beyond to accommodate their business clients. Despite some mentions of its business-like appearance, the overall consensus positions The Heritage Hotel Manila as a trustworthy and effective choice for business travelers.
Accessible
Outdoor Pool
However, some feedback mentions that the swimming pool is on the smaller side with limited outdoor pool equipment available. Despite this, the overall consensus is that the pool area is a nice spot to unwind, though it should be noted that it closes at 9 in the evening.
Luxury
Rooms are set in a luxurious style, featuring spacious, comfortable beds and lavish baths that enhance the overall experience. Breakfast and other services provided are of top-notch quality, ensuring a luxury atmosphere throughout the stay. The staff’s superb service contributes significantly to this high-end experience with guests repeatedly acknowledging their helpful and friendly demeanor. Overall, The Heritage Hotel Manila delivers exceptional comfort and grandeur, making it great value for the level of service provided.
Yes, The Heritage Hotel Manila has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Heritage Hotel Manila.
No, The Heritage Hotel Manila doesn't allow dogs.
Yes, parking facilities are available at The Heritage Hotel Manila.
Yes, The Heritage Hotel Manila has a gym.
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