the Gramercy Residences NEW RELEASE
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Gramercy Residences NEW RELEASE, nestled in the heart of Makati, benefits from a superb and convenient location that guests consistently praise. The proximity to the business district and CBD Makati, coupled with nearby shops, restaurants and bars, offers a buffet of conveniences for business travelers and tourists alike. The surrounding area, including Century Mall and a readily accessible Seven Eleven, adds to the property’s appeal by meeting everyday needs and ensuring an enriching stay with spectacular views of the vibrant cityscape.
Rooms at The Gramercy Residences generally impress guests with their spaciousness, cleanliness and amenities that include smart TVs with Netflix, comfortable furnishings and excellent views, ensuring a cozy atmosphere. Guests also appreciate the mall's nearby location and robust security measures. However, some operational shortcomings were noted, such as pest control issues, complicated elevator access, room key logistics, inaccuracies in room photos and occasional maintenance lapses, including faulty appliances and random room assignments. These issues highlight areas needing improvement to enhance guest satisfaction further.
The residence's cleanliness stands out, as many guests remark on the spotless and spacious apartments and well-maintained facilities, including the swimming pool. The positive environment is further accentuated by the cleanliness of the building and the great views it offers. Despite minor inconsistencies, such as occasional lapses in bathroom cleanliness and housekeeping oversights, the general sentiment about cleanliness remains positive, contributing to a comfortable stay.
Staff interactions at The Gramercy Residences received mixed feedback. Many guests appreciated the friendliness, professionalism and helpfulness of the staff, particularly Denisse, who was frequently mentioned for her exemplary service. However, some guests experienced unfriendliness and unprofessional behavior from certain members of the reception staff and encountered difficulties when addressing complaints or dealing with booking issues. These inconsistencies indicate a need for more cohesive and consistent customer service.
Free WiFi at the residence has been positively noted for its solid and reliable performance, ensuring a satisfying internet experience for guests. Despite occasional issues with TV reception and Netflix functionality, the availability of TV channels and dependable internet service adds to the overall comfort of the stay.
The pool facilities are another highlight with an inviting swimming pool located on the 42nd floor offering remarkable views and an additional indoor pool praised for its appeal and convenience. Families with children particularly enjoyed these amenities.
Beds at The Gramercy Residences provide a mixed experience. Guests praised the soft, cozy and clean beds, noting that some found the firmness of certain beds comfortable. However, there were complaints regarding uncomfortable and squeaky beds, inadequate futon beds and issues with prepared beddings and dated sheets and towels. The hotel’s logistics around bed arrangements also seemed problematic for some guests, especially those in larger groups or families.
Overall, The Gramercy Residences NEW RELEASE offers a strong location, cleanliness and numerous amenities with some areas for operational and staff service improvements to enhance the overall guest experience.
Categories
Rooms at The Gramercy Residences generally impress guests with their spaciousness, cleanliness and amenities that include smart TVs with Netflix, comfortable furnishings and excellent views, ensuring a cozy atmosphere. Guests also appreciate the mall's nearby location and robust security measures. However, some operational shortcomings were noted, such as pest control issues, complicated elevator access, room key logistics, inaccuracies in room photos and occasional maintenance lapses, including faulty appliances and random room assignments. These issues highlight areas needing improvement to enhance guest satisfaction further.
The residence's cleanliness stands out, as many guests remark on the spotless and spacious apartments and well-maintained facilities, including the swimming pool. The positive environment is further accentuated by the cleanliness of the building and the great views it offers. Despite minor inconsistencies, such as occasional lapses in bathroom cleanliness and housekeeping oversights, the general sentiment about cleanliness remains positive, contributing to a comfortable stay.
Staff interactions at The Gramercy Residences received mixed feedback. Many guests appreciated the friendliness, professionalism and helpfulness of the staff, particularly Denisse, who was frequently mentioned for her exemplary service. However, some guests experienced unfriendliness and unprofessional behavior from certain members of the reception staff and encountered difficulties when addressing complaints or dealing with booking issues. These inconsistencies indicate a need for more cohesive and consistent customer service.
Free WiFi at the residence has been positively noted for its solid and reliable performance, ensuring a satisfying internet experience for guests. Despite occasional issues with TV reception and Netflix functionality, the availability of TV channels and dependable internet service adds to the overall comfort of the stay.
The pool facilities are another highlight with an inviting swimming pool located on the 42nd floor offering remarkable views and an additional indoor pool praised for its appeal and convenience. Families with children particularly enjoyed these amenities.
Beds at The Gramercy Residences provide a mixed experience. Guests praised the soft, cozy and clean beds, noting that some found the firmness of certain beds comfortable. However, there were complaints regarding uncomfortable and squeaky beds, inadequate futon beds and issues with prepared beddings and dated sheets and towels. The hotel’s logistics around bed arrangements also seemed problematic for some guests, especially those in larger groups or families.
Overall, The Gramercy Residences NEW RELEASE offers a strong location, cleanliness and numerous amenities with some areas for operational and staff service improvements to enhance the overall guest experience.
Aparthotel Taking Steps Towards Sustainability
Dog Friendly Aparthotel
Aparthotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool
Aparthotel with Parking
Accessible Aparthotel
Aparthotel with Gym
Small Aparthotel
3-Star Aparthotel
Aparthotel with Children's Pool
Aparthotel with Indoor Pool
Aparthotel with Heated Pool
Guest Reviews
Nestled in the heart of Makati, The Gramercy Residences boasts an enviable location that consistently impresses guests. Situated in the most beautiful and safest district in Manila, this property is perfect for business travelers due to its close proximity to the business area and CBD Makati. Its central positioning ensures accessibility, reducing travel time to various hotspots.
Surrounded by numerous shops, restaurants and bars, visitors find everything they need just steps away. The nearby Century Mall and supermarket add to the convenience, making everyday needs easily manageable. Additionally, the bustling yet secure neighborhood includes a Seven Eleven across the street, ensuring round-the-clock access to essentials.
Its strategic location not only offers a vibrant atmosphere but also spectacular views, further enhancing the overall experience. Guests continually highlight the convenience and appeal of its placement, proving it to be a reliable choice for both comfort and practicality in Manila. While there were some minor drawbacks, the standout feature remains the property's superb location—a factor that significantly contributes to its popularity among travelers.
The Gramercy Residences offer a mixed experience for travelers. Positive highlights include well-equipped, spacious rooms with clean facilities and great views. Guests appreciated the cozy and comfortable atmosphere with some units featuring large smart TVs, Netflix and all necessary appliances. The location is also a plus with a shopping mall nearby and stringent security measures ensuring safety.
However, there are consistent drawbacks that detract from the overall experience. Numerous guests reported pest control issues, particularly with small ants. The process for acquiring room keys and using the elevator proved to be complicated for some. Inaccurate room photos and random room assignments led to further dissatisfaction. Additionally, rooms sometimes lacked basic amenities like cutlery, utensils and bedside lighting.
While some guests praised the design and comfort of the rooms, others found the furniture placement inconvenient and the extra bedding options, such as fold-out sofas, uncomfortable. Maintenance issues, such as faulty water heaters and broken chairs, were also noted. Despite its potential, the property falls short in certain operational areas, leaving room for improvement.
The Gramercy Residences NEW RELEASE offers a mixed experience when it comes to their beds. On the positive side, guests have praised the soft and cozy beds and found them clean and comfortable. Some visitors mentioned that the firmness of certain beds contributed to a good level of comfort. However, there were several complaints too. Some beds were described as uncomfortable and squeaky, while others struggled with futon beds that didn't open into full-size mattresses. Several reviews noted that the beddings were not prepared upon arrival and the provided sheets and towels appeared old and dated. The hotel also seemed to fall short concerning bed arrangements with issues around missing bed sheets and blankets for sofa beds, making it inconvenient for families or larger groups. Overall, while some guests found the beds satisfactory, others faced discomfort and logistical challenges.
The Gramercy Residences NEW RELEASE has garnered positive feedback predominantly for its cleanliness. Many reviewers noted that the apartments and rooms are very clean and spacious, contributing to a comfortable stay. The amenities, such as the swimming pool, also received favorable comments with guests appreciating the well-maintained facilities. The building itself is described as lovely, clean and offering great views, making it a pleasant environment for visitors. Additionally, the safety and dog-friendliness, along with the helpful staff, were highlighted as key positives.
However, there were some inconsistencies mentioned regarding cleanliness standards. A few reviews pointed out specific issues such as inadequate bathroom cleanliness and occasional lapses in housekeeping, including dust and old hairs in the shower. Minor issues like the lack of hand towels and insufficient toilet tissue were also noted. Despite these areas for improvement, the overall sentiment remains positive with many guests recommending the place for its overall cleanliness and convenience.
The Gramercy Residences garners mixed reviews when it comes to its staff. On the positive side, many guests found the staff to be professional, friendly and approachable. Words like kind, helpful, pleasant and lovely frequently describe most of the interactions. A standout mention goes to Denisse, who received praise for her efforts to ensure a comfortable and pleasant stay for the guests. The security guards, though not always praised, generally come across as attentive and concerned about property safety.
However, there are also several noted grievances. Some guests experienced unfriendliness and transactional behavior, especially from the reception staff, described as rubbish and unhelpful. The process of making complaints seemed problematic with the booking office calling but no easy way to address issues. A few reviews highlighted the unprofessional attitude of the owner and the reception staff's poor treatment. Additionally, logistical hiccups occurred, such as pre-booked amenities like the gym or pool being unavailable upon arrival. The experience with security was similarly mixed with incidents where guards were unaccommodating, especially highlighted by an instance where difficulty was created when cones were accidentally run over.
Overall, while there are commendable staff members ensuring a positive experience, inconsistencies in service quality and several notable negative interactions reflect areas for improvement.
The Gramercy Residences NEW RELEASE offers a reliable and functional wifi experience for its guests. With consistent praise for solid and excellent wifi, visitors can expect a dependable internet connection during their stay. Although some reviews mention intermittent issues with TV reception and cable TV being unavailable, the overall internet performance is generally satisfactory. While Netflix functionality has been a concern for a few guests, the positive feedback on TV channels and internet suggests a mostly enjoyable stay for those relying on digital amenities.
The Gramercy Residences offers a pool experience that has garnered positive reviews from its guests. The facility features an inviting swimming pool located on the 42nd floor, providing a remarkable view. There is also an indoor pool, praised for its convenience and appeal. The pool area has been a hit with families with children in particular expressing immediate admiration.
Location Show Map
Location
Surrounded by numerous shops, restaurants and bars, visitors find everything they need just steps away. The nearby Century Mall and supermarket add to the convenience, making everyday needs easily manageable. Additionally, the bustling yet secure neighborhood includes a Seven Eleven across the street, ensuring round-the-clock access to essentials.
Its strategic location not only offers a vibrant atmosphere but also spectacular views, further enhancing the overall experience. Guests continually highlight the convenience and appeal of its placement, proving it to be a reliable choice for both comfort and practicality in Manila. While there were some minor drawbacks, the standout feature remains the property's superb location—a factor that significantly contributes to its popularity among travelers.
Rooms
However, there are consistent drawbacks that detract from the overall experience. Numerous guests reported pest control issues, particularly with small ants. The process for acquiring room keys and using the elevator proved to be complicated for some. Inaccurate room photos and random room assignments led to further dissatisfaction. Additionally, rooms sometimes lacked basic amenities like cutlery, utensils and bedside lighting.
While some guests praised the design and comfort of the rooms, others found the furniture placement inconvenient and the extra bedding options, such as fold-out sofas, uncomfortable. Maintenance issues, such as faulty water heaters and broken chairs, were also noted. Despite its potential, the property falls short in certain operational areas, leaving room for improvement.
Beds
Cleanliness
However, there were some inconsistencies mentioned regarding cleanliness standards. A few reviews pointed out specific issues such as inadequate bathroom cleanliness and occasional lapses in housekeeping, including dust and old hairs in the shower. Minor issues like the lack of hand towels and insufficient toilet tissue were also noted. Despite these areas for improvement, the overall sentiment remains positive with many guests recommending the place for its overall cleanliness and convenience.
Staff
However, there are also several noted grievances. Some guests experienced unfriendliness and transactional behavior, especially from the reception staff, described as rubbish and unhelpful. The process of making complaints seemed problematic with the booking office calling but no easy way to address issues. A few reviews highlighted the unprofessional attitude of the owner and the reception staff's poor treatment. Additionally, logistical hiccups occurred, such as pre-booked amenities like the gym or pool being unavailable upon arrival. The experience with security was similarly mixed with incidents where guards were unaccommodating, especially highlighted by an instance where difficulty was created when cones were accidentally run over.
Overall, while there are commendable staff members ensuring a positive experience, inconsistencies in service quality and several notable negative interactions reflect areas for improvement.
Wi-Fi
Pool
Yes, the Gramercy Residences NEW RELEASE has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.
No, a spa isn't available at the Gramercy Residences NEW RELEASE.
Yes, the Gramercy Residences NEW RELEASE welcomes dogs.
Yes, parking facilities are available at the Gramercy Residences NEW RELEASE.
Yes, the Gramercy Residences NEW RELEASE has a gym.
Location Show Map
More Options
