The Best Inn & Suites offers a largely comfortable experience with some mixed reviews about its rooms. Guests appreciated the beautiful, cozy layout of the rooms, with fresh paint and nice new laminate flooring adding to the aesthetic appeal. The large bed in the room was deemed great, contributing to a restful stay. Additionally, the rooms were described as comfortable and not too noisy, allowing guests to relax with ease.
However, there were several concerns noted by visitors. The rooms felt humid and damp, prompting some guests to sleep with the heater on to counteract the chill. Issues with cleanliness were highlighted, as the bedding appeared worn and occasionally dirty, and some rooms suffered from mold. Furthermore, housekeeping was inadequate, with one manager trying to handle the cleaning responsibilities on their own. Some basic amenities such as tissue, shampoo, conditioner, and soap were insufficient, and guests found only one garbage can in the room.
Certain facilities, including the TV, lights, sink, and fridge, were reported to be non-functional at times. While the staff was generally friendly, there were instances of rude behavior experienced during checkout, suggesting varying levels of customer service. Overall, while the hotel has promising features, it seems to require improvements in maintenance and service to fully meet guest expectations.
