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Hotel Relax Marrakech

Marrakech , Marjan Square (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Relax Marrakech is notably praised for its strategic location, situated in a commercial area close to the Marjan Market and numerous shops, supermarkets, and dining options, allowing convenient access for travelers. Guests appreciate the calm and inviting atmosphere, despite being slightly removed from the city center, offering a peaceful retreat with ample amenities nearby. The hotel's proximity to major attractions and transportation links further enhances its appeal, coupled with a warm and efficient staff that ensures a comfortable stay.

The hotel's breakfast offerings receive mixed feedback; however, satisfied guests mention a generous and delicious variety. There are calls for enhanced variety and inclusion, particularly for vegan options and improved service timing. Dinner experiences echo similar sentiments with a well-regarded taste and portion size but see room for expansion in menu choices.

Rooms at the hotel are lauded for cleanliness and comfort, supported by attentive housekeeping and a friendly, professional staff. Despite some maintenance issues, the value for money remains evident, especially for short stays. Cleanliness across the hotel generally meets guest expectations, though occasional inconsistencies are noted.

The staff at Hotel Relax Marrakech are a major highlight, often going above and beyond to create a welcoming environment. Notable names such as Hamza, Lahcen, and Driss are frequently celebrated for their outstanding service, making guests feel at home and fostering a sense of community.

While Wi-Fi quality sees mixed reviews, with some praising its functionality and others experiencing connectivity issues, the beautiful outdoor pool provides a relaxing escape, albeit with some maintenance concerns regarding water temperature and structural upkeep.

For families, the hotel offers an accommodating and budget-friendly environment, with convenient access to attractions like Palooza Park. Although some room sizes are small for families, the connection rooms offer functional solutions.

Overall, Hotel Relax Marrakech presents a three-star hospitality experience, providing good value for money, excellent service, and cleanliness, with a European ambiance that appeals to various travelers. Some areas may benefit from updates, but the hotel's strengths and excellent location make it a solid choice for visitors to Marrakech.
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Cheap Hotel

Hotel Relax Marrakech provides budget accommodation. Its location near Marjan Square offers access to shopping and dining options, making it a convenient choice for budget-conscious travelers.

3-Star Hotel

This hotel offers nice facilities and a great location. It provides a comfortable stay just outside the hustle and bustle of Marrakech.

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Outdoor Pool

Room Types

Double Room Featuring garden and pool views, this double room has a satellite TV and air conditioning

Twin Room This twin room's special feature is the pool with a view. This air-conditioned twin room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.

Junior Suite The pool with a view is a top feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and slippers. The suite features a minibar, a safe deposit box, a sofa, a flat-screen TV with satellite channels, as well as mountain views. The unit has 2 beds.

About Hotel Relax Marrakech

License: 40000HT0983

Guest Reviews

7.9

Good

Location

Hotel Relax Marrakech boasts an enviable location that guests often praise for its strategic positioning. Situated in a commercial area, the hotel is conveniently close to the Marjan Market, numerous shops, large supermarkets, and an array of restaurants and cafes, making it an ideal spot for travelers seeking accessibility and convenience. Despite being somewhat removed from the bustling city center, this peaceful setting offers a tranquil retreat with plenty of amenities nearby, including parking, which is highly appreciated by guests traveling by car.

The hotel’s locality is also noted for its proximity to major transportation links, enhancing its appeal for guests exploring the vibrant city of Marrakech. Its closeness to key attractions, including a quick ten-minute journey to the popular Jemaa El Fna, coupled with a welcoming and friendly staff, ensures a comfortable stay. The area around the hotel is described as calm and inviting, lending itself to leisurely strolls with an abundance of shopping and dining options within easy reach.

Guests also highlight the value for money offered by the hotel, with many appreciating the clean and well-maintained facilities. Whether staying for business or leisure, the hotel’s prime location, blended with its warm ambiance and excellent staff service, provides a satisfying base for any traveler in Marrakech.

Breakfast

Hotel Relax Marrakech receives mixed reviews when it comes to breakfast offerings. On the positive side, there are mentions of breakfasts being super, generous, and delicious with an impressive variety of fresh and tasty dishes. Satisfied guests have highlighted items like semolina porridge, fresh juices, croissants, and toasted bread as noteworthy features. The staff's friendliness and attentiveness are praised, and some guests were pleasantly surprised by thoughtful gestures, as in the case of a birthday celebration with cake and songs.

However, there are significant criticisms. A recurrent theme is the limited variety and quantity of the breakfast selection, with many guests finding the options too basic or meager. Issues such as the early depletion of food items, late service, and mediocre coffee quality are commonly reported. Certain guests also find the additional cost of breakfast to be steep for what is offered, with comparisons made to other hotels in the area. Moreover, options for vegan guests are notably absent, prompting calls for a more varied and inclusive menu.

Overall, while some guests find the breakfast experience meeting their expectations, others feel there is substantial room for improvement in terms of variety, quality, and value for money.

Dinner

Hotel Relax Marrakech offers a dining experience that has received mixed feedback from its guests. While the menu at the on-site restaurant is noted for having good quality dishes, it is also characterized by limited choices and fast-food options. Several guests have expressed that the current offerings could benefit from more variety and modernization. The pricing of meals is considered reasonable by some, although others find it expensive given the menu's limitations. On a positive note, when it comes to taste and portion size, the meals are well-regarded by diners. Despite some suggestions for improvement, a few guests recommend the hotel restaurant as the best in Marrakech, suggesting that with adjustments, it could provide a satisfying dining experience.

Rooms

Hotel Relax Marrakech offers a mix of experiences for its guests when it comes to room accommodations. Many reviews highlight the cleanliness and modern design of the rooms. Guests frequently mention that the rooms are well-equipped and spacious, providing comfort with features like comfortable bedding and neat interiors. The professional staff, particularly individuals like Hamza at reception, are commended for their efficiency and friendliness, making the check-in process seamless.

Despite its strengths, some guests have raised concerns regarding maintenance and facilities. Issues such as inadequate soundproofing, insufficient heating and air conditioning, lighting problems, and old towels suggest the need for some updates. Several reviews mention noise disturbances, particularly from rooms facing the boulevard, indicating poor window insulation. The room sizes appear to vary, with some described as spacious, while others are noted as small. Moreover, families with children might find the bathroom design lacks privacy due to transparent glass partitions.

In terms of amenities, the absence of certain items like a bidet, a kettle, and a refrigerator might be inconvenient for some guests. While the rooms offer good value for money, some feel that it's more suited for short stays rather than extended visits. Overall, Hotel Relax Marrakech is praised for cleanliness, comfort, and location, but guests might want to ensure that their specific needs are met before booking.

Beds

Hotel Relax Marrakech offers a varied experience when it comes to the comfort of its beds, as reflected in guest reviews. Many visitors appreciate the overall value for money and find the beds clean and comfortable, with a notable amount of positive remarks about comfortable beds and good quality bedding. While several guests praised the soft and well-maintained bedding, others noted issues with pillows and mattresses being too firm or old, which sometimes affected their comfort. There appears to be inconsistency, with some beds described as perfect, large, and soft, but others as hard or worn, leading to dissatisfaction for some guests. It's worth noting that the bedding, particularly the pillows and comforters, might need attention and updating in order to provide a more universally comfortable experience. Despite these variances, the general sentiment leans towards satisfaction with the beds, even if specific concerns were raised regarding the need for some updates or replacements.

Cleanliness

Hotel Relax Marrakech receives considerable praise from guests for its commitment to cleanliness and hygiene, with many noting that both the hotel and rooms are very clean, calm, and well-maintained. The staff’s friendliness and efficiency significantly enhance the positive experience, contributing to a warm and welcoming atmosphere. Housekeeping is frequently acknowledged for doing an exceptional job, ensuring rooms are tidy and refreshed with fresh linens and towels daily. Guests frequently appreciate the hotel's nice and clean modern amenities, which contribute to a cozy and comfortable stay.

However, a few reviews indicate inconsistencies regarding the cleanliness, primarily concerning the maintenance of showers and the presence of mold in the bathrooms. Some guests mention that the cleanliness of certain areas, such as cushions and corridors, could be improved and highlight issues with stale-smelling towels and sheets. Despite these occasional shortcomings, overall impressions suggest that Hotel Relax Marrakech is a clean and pleasant place to stay, with accommodating staff dedicated to ensuring a positive guest experience.

Staff

Hotel Relax Marrakech is a haven for travelers seeking not just comfort but also an outstanding level of service. The staff consistently earn high praise for their warmth, attentiveness, and professionalism, making every guest feel at home. With a friendly and welcoming atmosphere, the team, which includes the exceptional reception and housekeeping staff, as well as those in the restaurant, go above and beyond to ensure a memorable stay.

The reception staff are noted for their readiness to assist with any inquiry, making guests' interaction smooth and pleasant. The bellboys and security personnel, alongside names frequently mentioned such as Lahcen, Driss, and Hamza, are particularly celebrated for their friendliness and respectful demeanor, often even adding personal touches that enhance the experience.

Whether it's navigating the lively city or addressing personal needs, like health assistance, the hotel's personnel stand out as attentive and resourceful. Their genuine kindness, highlighted by gestures such as welcome drinks and smiles, remains a cornerstone of the hotel's identity.

Guests are welcomed into an environment where the cleanliness of the rooms and the overall service match the superb qualities of the team. The sense of community and care fostered by the staff frequently leads guests to anticipate returning, further solidifying Hotel Relax Marrakech's reputation as a desirable destination.

Wi-Fi

Hotel Relax Marrakech offers Wi-Fi that receives mixed reviews from its guests. Many visitors praise the hotel for having very good, functional, and reliable Wi-Fi connectivity, which is not always common in Marrakech accommodations. There are several mentions of an excellent internet connection, with some guests noting that the Wi-Fi speed is notably good. Unfortunately, the positive remarks are tempered by numerous issues reported by other guests. These issues include poor or unstable connections, particularly in room areas where Wi-Fi may be weak or even unavailable. The need for improvement in Wi-Fi stability is highlighted, with some guests resorting to personal mobile data during their stay. Additionally, there have been instances of difficulty obtaining the correct Wi-Fi password. Overall, while Hotel Relax Marrakech provides a functional internet service, its consistency and reliability are areas for potential improvement.

Pool

Hotel Relax Marrakech offers a pool experience that is met with mixed reviews. On the positive side, guests appreciate the aesthetic appeal of the beautiful outdoor pool, often described as nice or very nice, with its location set in a tree-lined garden providing a pleasant backdrop. The clean, well-maintained areas and the provision of towels and sunbeds add to the comfort, making it an ideal spot to cool off in the hot Marrakech weather. Dining poolside enhances the experience for guests, offering a chance to relax and enjoy the view.

However, there are specific drawbacks that have been noted. Temperature concerns are prevalent, with numerous guests finding the pool water too cold, particularly as the pool often sits in the shade after early afternoon. This lack of sunlight, especially during October, limits the pool's appeal for sunbathers. The pool's size often falls short in handling the high number of visitors, resulting in overcrowding and noise, which detracts from a peaceful experience.

Maintenance is another area highlighted by guests. Several reviews point to instances of murkiness and dirt, indicating that consistent cleaning might be needing improvement. There are observations of structural deterioration, including slippery tiles and pool edges requiring repair, which occasionally pose safety concerns.

Overall, while the pool at Hotel Relax Marrakech provides a welcoming retreat for escaping the city's heat, addressing temperature issues and performing regular maintenance could significantly enhance the guest experience.

Family

Hotel Relax Marrakech is a strong choice for families seeking a comfortable and budget-friendly stay in the city. Highlighting a family-friendly ambiance, the hotel offers a convenient location with easy access to nearby attractions, shops, and cafes. The close proximity to Palooza Park, a kids' theme park, is a particular advantage for those visiting with young children. The hotel's pool also provides a fun and engaging activity for children, which is a plus for family relaxation.

Accommodations, while noted to be on the smaller side for families with a child, are clean and functional, with attentive staff ensuring a pleasant stay. The hotel's value for money is evident, with several comments praising its affordability for family getaways. Families can enjoy facilities like communicating rooms, which are beneficial for those traveling with several children.

However, guests should be mindful of certain safety concerns, such as the mini refrigerator thermostat and non-slip surfaces, which may require extra attention with young children around. Despite minor drawbacks, the hotel's strategic location and family-oriented environment make it ideal for short stays, offering a balance of comfort and affordability.

3 Star

Hotel Relax Marrakech offers a reliable option for travelers seeking a three-star accommodation in the vibrant city of Marrakech. Despite some areas requiring renovation, the hotel maintains a good overall appearance with facilities that are generally commendable for its category. Guests appreciate the excellent service and cleanliness, aligning well with expectations for a three-star rating. Many have noted the good value for money, making it a sensible choice for both families and business travelers.

The hotel stands out with its European ambiance, reminiscent of chains like NH or IBIS, and is conveniently situated in a commercial area. This location provides easy access to various amenities, which is a positive aspect noted by guests. The rooms are clean and spacious, meeting the needs of those who prioritize a tidy and comfortable environment during their stay.

While the value for money is repeatedly highlighted, there are some concerns regarding the pricing, particularly as the cost does not include breakfast. The hotel sets itself apart with a pool where swimming in burkinis is allowed, adding to its appeal for specific guests. Despite some negative experiences with evening staff, the hotel's clean facilities and good location make it a reasonable choice for travelers on a budget. Overall, it promises a decent stay for those looking for practicality and convenience rather than luxury.

Yes, Hotel Relax Marrakech has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Relax Marrakech.

No, Hotel Relax Marrakech doesn't allow dogs.

No, parking facilities aren't available at Hotel Relax Marrakech.

No, Hotel Relax Marrakech doesn't have a gym.

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