Marrakech31.59554600,
-7.98786000,
Lot 6 Zone Touristique Agdal Route D'ourika(Show on Map)
6.5
Rated
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1 room2 guests1 room, 2 guests
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Summary of reviewsRawabi Hotel Marrakech & Spa is well-regarded for its prime location just outside the bustling city center of Marrakech. It offers a serene retreat with convenient access to local amenities like the Al Mazar shopping center, numerous restaurants and the airport, making it an ideal choice for those seeking both tranquility and proximity to key attractions. The hotel's green garden setting contributes to a peaceful ambiance, making it a family-friendly option with abundant parking space.
Guests frequently praise the hotel staff for their friendliness, professionalism and exceptional customer service. The reception staff, in particular, are noted for their calm demeanor and helpfulness, significantly contributing to positive guest experiences.
The breakfast buffet is lauded for its variety and generous spread, especially on weekends when the selection appears richer. Delicious pastries, well-executed omelets and other tasty dishes are frequently highlighted, making for a pleasant dining experience. Although the dinner options receive mixed reviews, some guests find the food excellent, noting delicious and varied buffet options each evening.
The rooms are spacious with high ceilings, large terraces and picturesque pool views, providing comfort and satisfaction to many guests. Cleanliness in certain rooms is also commended with clean towels and well-equipped facilities adding to the overall comfort.
For families, the hotel offers a warm, home-like atmosphere, particularly appreciated during festive seasons. The large pool and spacious garden area provide ample space for children to play and families to spend quality time together.
The swimming pool, a key feature, receives positive remarks for its clean water and beautiful views, contributing to a relaxing environment. Aqua gym sessions in the pool area add a fun and active element to the stay. Moreover, the ample free parking, including private spaces, adds convenience for guests driving to the hotel.
While there are notable positive aspects, some areas do require improvement. Maintenance issues in rooms, such as outdated furniture and insufficient lighting, need addressing, as well as consistent cleaning practices. The dinner menu could benefit from more variety and freshness and the Wi-Fi service demands enhancements to meet guest needs.
In summary, Rawabi Hotel Marrakech & Spa offers a blend of serene ambiance, excellent customer service and family-friendly amenities. With improvements in maintenance, dining consistency and Wi-Fi connectivity, the hotel has significant potential to provide an enhanced guest experience. Show more
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Categories
Family Friendly Hotel
Rawabi Hotel Marrakech & Spa offers a children's pool designed with families in mind. The pool caters to both children and adults, making it a family-friendly environment. There are various games and activities to keep children entertained.
Dog Friendly Hotel
This hotel welcomes pets and offers spa facilities. It provides a comfortable stay for guests traveling with dogs, ensuring a relaxing and enjoyable experience.
Hotel with Swimming Pool
This hotel includes a large outdoor pool and spa services, ensuring a relaxing stay. Located in the Agdal area, it offers a peaceful setting.
Children's Pool Outdoor Pool
Hotel with Parking
Guests benefit from free private parking on site, along with the availability of secure parking and valet parking services, ensuring ease and security for their vehicles.
Accessible Hotel
Rawabi Hotel Marrakech & Spa provides comprehensive accessibility, including wheelchair-accessible public areas and parking. It features in-room roll-in showers, hand-held showerheads, and toilets with grab rails. The hotel is also adapted for guests with hearing impairments and offers wheelchair-accessible business and fitness centers.
4-Star Hotel
Located in the Agdal tourist area on Route d'Ourika, this hotel offers a spa and comfortable accommodations. It is designed for guests seeking relaxation and convenient access to tourist attractions.
Hotel with Children's Pool
The children's pool is designed with families in mind, offering both engaging activities and a designated area for kids. The pool caters to both children and adults, making it a family-friendly environment.
Hotel with Spa
Romantic Hotel
Business Hotel
Cheap Hotel
Hotel with Outdoor Pool
Room Types
Standard Double or Twin RoomThis air-conditioned room offers a balcony and satellite TV.
Family Room (2 adults + 2 children or 3 adults)This air-conditioned room is more spacious and offers satellite TV and a balcony with mountain views.
Single Room with BalconyThis air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit has 1 bed.
SuiteThis spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. This suite features air conditioning, a minibar, a flat-screen TV with satellite channels and a balcony. The unit offers 2 beds.
Guest Reviews
6.5
Rated
Location
Nestled just outside the bustling center of Marrakech, Rawabi Hotel Marrakech & Spa boasts an excellent location that receives high praise from visitors. Its proximity to the Al Mazar shopping center and numerous restaurants makes it a convenient choice for those looking to explore local amenities. The hotel's position near the airport adds practicality for travelers with many citing the ease of access for taxis and online orders.
Guests appreciate the serene and tranquil setting, away from the chaos of the city, which offers a perfect retreat while still being close to key attractions. The quiet neighborhood and the pleasant, green garden setting contribute to a peaceful ambiance, ideal for relaxation. Additionally, the hotel offers abundant parking space, ensuring a hassle-free experience for those driving.
The establishment is noted for its ideal geography, being well-connected to the city center and essential services. Many reviews highlight the calm and freedom experienced within the hotel grounds, making it a family-friendly option. Despite the occasional mention of airplane noise and surrounding areas that could use some upkeep, the overall sentiment reflects a strong approval of the hotel's strategic placement and its contribution to a comfortable stay in Marrakech.
Breakfast
The breakfast experience at Rawabi Hotel Marrakech & Spa has a mix of strong positives and notable drawbacks. Guests often commend the breakfast for being varied, generous and featuring excellent buffet options. Many highlight specific elements like the delicious pastries, well-executed omelettes and overall tasty dishes, particularly on weekends when the spread appears to be richer. Some reviews classify the breakfast as top-notch, impeccable or super, adding points for availability of msemen and other delightful choices.
However, there are frequent mentions of areas needing improvement. Several guests noted that the options are not always as varied or plentiful, especially on weekdays. Criticisms include the quality of certain items like juices and pastries, the freshness of the bread and the overall cleanliness and maintenance of the breakfast area. Common complaints also involve limited seating, lack of organization and certain services starting later than expected. While some guests found the breakfast to be just okay or passable, others were quite dissatisfied, labeling it as poor, basic or even catastrophic.
In summary, while the breakfast at Rawabi Hotel Marrakech & Spa has its highlights, including variety and taste, there are significant consistency issues that the hotel could address to enhance the overall dining experience.
Dinner
Dinner at Rawabi Hotel Marrakech & Spa received mixed reviews from guests. While some praised the quality of the food, describing it as good or excellent, many others found significant room for improvement. A recurring complaint was the high price of dinner relative to the quality and variety offered. Guests noted that the dinner menu was limited, lacked diverse options and sometimes served leftovers, leading to dissatisfaction with the variety and freshness of the meals.
The evening dining experience was further marred by issues such as noisy environments and occasional unfriendly staff. Some guests also reported that the meals didn't live up to the standards of a four-star hotel with descriptions of the dishes being repetitive and tasteless. There were also mentions of insufficient choices for breakfast alongside dinner and a lack of traditional Moroccan cuisine, contributing to a less than ideal dining experience.
Nevertheless, there were positive notes about the buffets, where some guests found the food to be delicious and enjoyed new dishes each evening. This indicates that the quality may vary with certain meals achieving higher satisfaction than others. The general consensus suggests that while the Rawabi Hotel provides some good dining experiences, there is substantial scope for enhancing the dinner offerings to meet guest expectations consistently.
Rooms
The rooms at Rawabi Hotel Marrakech & Spa are notably spacious, offering high ceilings and large terraces, which many guests appreciated. The rooms were frequently described as large and well-equipped, providing comfort and satisfactory cleanliness. Some rooms offer picturesque pool views and boast features such as balconies, which add a pleasant touch to the overall experience.
However, a recurring theme in the reviews indicates that the hotel struggles with maintenance issues. Guests reported insufficient lighting, outdated and unstable furniture and other amenities that need modernization. Cleanliness was noted to be inconsistent with several mentions of dirty areas, hair from previous guests and makeup stains on pillowcases. Additionally, there were concerns about the absence of hot water, poor soundproofing and malfunctioning room keys.
The bathrooms, while some were equipped with bathtubs, often required better maintenance with reports of unstable and dirty conditions. The hotel's interior style was also described as old and in some cases deteriorated, reflecting a more antique decor reminiscent of past decades. Some rooms even had issues with pests, including cockroaches, which significantly impacted the guest experience.
In summary, while Rawabi Hotel Marrakech & Spa offers spacious and generally comfortable rooms, the need for extensive refurbishment and improved maintenance is evident. With better upkeep and modernization, the hotel could significantly enhance the quality of its accommodations.
Beds
The beds at Rawabi Hotel Marrakech & Spa receive varied reviews from guests. Positive mentions highlight that some guests found the mattresses comfortable and enjoyed the standard bedding. There were also compliments on the good bedding quality and comfortable standard bedding in general. However, a significant number of reviews indicated dissatisfaction with the beds, noting issues such as uncomfortable mattresses, small bed sizes and poorly made bedding. Guests also reported inconsistent bed quality and mentioned that some beds were too hard or caused discomfort like sore necks and back pain. Additionally, there were mentions of cockroaches being found in the beds and the absence of double bedsheets in some rooms. The feedback suggests that while some guests found the beds acceptable, many others felt that improvements were needed in bed comfort and consistency.
Cleanliness
Reviews of the Rawabi Hotel Marrakech & Spa emphasize a broad spectrum of cleanliness experiences with many guests pointing out significant areas for improvement. Numerous reviews highlight severe cleanliness issues such as dirty rooms, bathrooms and common areas. Guests reported the presence of insects, dust and cobwebs, along with stained carpets and old, deteriorated facilities. Specifically, multiple reports mentioned unclean equipment, poor lighting and dirty pool water, adding to an overall perception of neglect in cleanliness and hygiene.
On a positive note, some guests noted that certain rooms were clean with clean towels and well-equipped rooms contributing to their comfort. A few reviews appreciated the overall cleanliness of the hotel and found the staff friendly and welcoming. However, the positive feedback is overshadowed by recurrent reports of cockroaches and generally poor cleaning services, indicating inconsistent housekeeping standards.
Several reviews also touched upon the dated nature of the hotel's structure with cracked walls and old facilities needing maintenance and renovation. Despite some mentions of clean rooms and acceptable hygiene, the general consensus suggests that the hotel needs to significantly improve its cleaning practices and undertake repairs to meet guest expectations.
Staff
The staff at Rawabi Hotel Marrakech & Spa receive high praise from guests with common descriptors including friendly, helpful and professional. The reception staff, in particular, stand out for their calm demeanor and excellent service, often going above and beyond to assist with every detail. Guests frequently mention the welcoming and smiling nature of the employees across various departments, from reception to cleaning staff.
The attentiveness and care shown by the staff contribute significantly to the positive experiences of the guests. Notable mentions include Nordine at the reception and a young lifeguard who received specific commendations. Additionally, the employees at the restaurant and breakfast buffet are highlighted for their friendliness and dedication.
Despite some minor criticisms, such as occasional unresponsiveness and a few unpleasant interactions, the overall sentiment regarding the hotel staff is overwhelmingly positive. Their kindness, professionalism and exceptional customer service leave a lasting impression on visitors, ensuring a pleasant stay at the hotel.
Wi-Fi
Visitors to Rawabi Hotel Marrakech & Spa frequently reported that the Wi-Fi service left much to be desired. Many noted that the Wi-Fi signals were either weak, non-existent or unreliable, particularly within the guest rooms. There were recurring issues with connection failures and inadequate Wi-Fi that suggested a pattern of inconsistency and outages. Although a few areas of the hotel might provide a better connection, the overall sentiment expressed by guests indicated significant dissatisfaction with the hotel's Wi-Fi service. Improvements in Wi-Fi connectivity and strength are evidently needed to meet the expectations of guests.
Spa
Rawabi Hotel Marrakech & Spa's wellness facilities have garnered mixed feedback from guests. Highlights point to the spa being a delight and highly recommended by some with certain guests enjoying amazing experiences and noting interesting promotions. The spa manager is also praised for their pleasant demeanor.
However, many visitors have encountered significant issues, such as the spa being closed for renovations, not operational or even under construction during their stay. Reports of false advertising are frequent with several guests disappointed by the unavailability of the advertised spa services. Additionally, there are concerns regarding the honesty of the spa personnel and complaints about the cleanliness of the facilities. Despite these setbacks, the positive remarks about the spa’s service and promotions indicate that there may be potential for a satisfactory experience under the right conditions.
Pool
The Rawabi Hotel Marrakech & Spa features a prominently discussed swimming pool area that garners mixed feedback from guests. On the positive side, many reviews highlight the pool as a nice and pleasant feature with several guests describing it as lovely and enjoyable, particularly noting the clean and clear water. The pool is appreciated for its good size and the beautiful views it offers, which contribute to a relaxing atmosphere. Additionally, the aqua gym sessions around the pool are a notable attraction, adding a fun and active element to the stay.
However, there are significant criticisms regarding the pool's maintenance and cleanliness. Many reviews point out issues such as limited maintenance, outdated facilities and under-cleaning. Several guests reported that the pool often appeared dirty with some even noting the presence of holes and dilapidated premises around the area. The pool area also seems to suffer from overcrowding, especially given its small size, leading to a less comfortable experience during peak times. Noise issues, such as loud music, were also mentioned as a disturbance for some visitors.
Overall, while the pool area at Rawabi Hotel Marrakech & Spa is a highlight for its enjoyable and clean aspects under ideal conditions, there is a clear need for improved and consistent maintenance to address the frequent concerns about cleanliness and upkeep. This would greatly enhance the overall guest experience, allowing everyone to fully appreciate the amenities.
Parking
The Rawabi Hotel Marrakech & Spa generally offers ample parking facilities with plenty of space available for guests. The hotel boasts free parking, which includes private spaces. While there are parking attendants who provide great service, there are occasional reports of the parking lot being full, indicating it can get busy at times. Despite the occasional congestion, the hotel remains spacious and a parking space is usually available. Overall, parking is a convenient amenity provided at no extra cost, enhancing the guest experience.
Family
Rawabi Hotel Marrakech & Spa proves to be an excellent choice for families seeking a balance of relaxation and engagement for all age groups. Numerous reviewers highlight the hotel's family-friendly atmosphere, emphasizing that it feels almost like a home away from home. The general ambiance is said to be warm and inviting, making it a comfortable setting for family enjoyment, especially during festive times like Ramadan and Eid Al-Adha.
The spacious garden area and attentive staff further contribute to the welcoming environment, ensuring that both adults and children feel at ease. Families particularly appreciate the large pool, where both big and small children can have fun, even if there are occasional concerns about safety due to the pool's condition. The poolside fun is a major highlight, allowing parents and kids to engage in activities together.
Despite some mentions of limited dedicated activities for children, the hotel accommodates family interaction well, offering ample space for children to play and for families to spend quality time together. Cleanliness is also noted as a positive aspect, providing a comfortable and hygienic environment for family stays.
Overall, Rawabi Hotel Marrakech & Spa stands out as a solid option for families looking to enjoy a warm, home-like atmosphere with plenty of opportunities for both relaxation and family bonding.
4 Star
The reviews for Rawabi Hotel Marrakech & Spa suggest that many guests feel the establishment does not live up to its four-star rating. Guests repeatedly mentioned it falls short of the expectations typically associated with a four-star hotel. Comments highlighted issues such as insufficient amenities, a lack of towels and accessories and inadequate breakfast offerings contributing to the overall disappointment.
Several reviewers noted the hotel doesn't meet the standards of a four-star designation, suggesting it is more accurately rated as a two or possibly three-star hotel. The absence of elements like carpets, which are usually found in four-star hotels, was also pointed out.
Overall, the feedback indicates that the hotel needs significant improvements to align with the four-star status it claims, leading to a consensus that it is currently unworthy of such a rating.
Accessible
Rawabi Hotel Marrakech & Spa offers a fairly accessible experience for guests with disabilities with easily accessible facilities and parking options. The location of the hotel itself is convenient for those requiring easy access. However, some aspects of disability accommodations need improvement. There are issues with the availability of electrical plugs in the rooms, which are essential for the use of devices like electric toothbrushes. Additionally, the specifics of disability accommodations are not clearly communicated and certain spaces would benefit from clearer markings to enhance accessibility. Overall, while the hotel is generally accessible, addressing these details could significantly improve the experience for guests with disabilities.
Children's Pool
The children's pool at Rawabi Hotel Marrakech & Spa is designed with families in mind, offering both engaging activities and a designated area for kids. The pool caters to both children and adults, making it a family-friendly environment. There are various games and activities to keep children entertained. However, some reviews mentioned that certain pool areas could use maintenance with specific references to missing material and construction. Despite these issues, the staff is typically available to assist with any queries regarding accessories for kids. Noise levels around the pool can sometimes be high due to loud music, but overall the children’s pool setting is ideal for family fun.
Outdoor Pool
The outdoor pool at Rawabi Hotel Marrakech & Spa is a standout feature often highlighted by guests for its beauty and tranquility. Many visitors appreciate the overall aesthetic of the main courtyard where the pool is located, describing it as beautiful and calming. Guests frequently commend the pool as being good, nice or even great and note that the water is clear. However, some reviews suggest that pool maintenance could be improved, pointing out issues such as cleanliness and holes around the pool area. Despite these minor drawbacks, the pool remains a significant and appealing part of the hotel's amenities.
Romantic
Rawabi Hotel Marrakech & Spa offers a tranquil and romantic escape, perfect for couples seeking a serene retreat. The hotel features a beautiful riad, providing a charming and romantic comfortable setting. Guests can unwind in the serene and relaxing spaces throughout the property, including a peaceful garden that boasts a romantic view. The hotel's romantic pool setting further enhances the idyllic ambiance. Overall, the hotel’s quiet, romantic environment and picturesque garden make it an ideal spot for a romantic getaway.
Yes, Rawabi Hotel Marrakech & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Rawabi Hotel Marrakech & Spa.
Yes, Rawabi Hotel Marrakech & Spa welcomes dogs.
Yes, parking facilities are available at Rawabi Hotel Marrakech & Spa.
No, Rawabi Hotel Marrakech & Spa doesn't have a gym.