Royal Mirage Deluxe
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Summary of reviewsThe Royal Mirage Deluxe in Marrakech enjoys a highly regarded location, nestled right outside the ancient city wall. It is within a short walking distance of major attractions such as Jemaa el-Fnaa Square, the Medina and the Koutoubia Mosque. Guests find the setting both serene and accessible with close proximity to supermarkets, restaurants, clubs and bars, enabling easy exploration of the city's vibrant nightlife and cultural offerings. Convenient public transportation and taxi access further enhance its appeal.
The breakfast experience at the hotel receives praise for offering a serene, poolside setting with fresh and delicious options. Staff at the breakfast buffet are particularly noted for their friendliness and helpfulness, often becoming a valued part of guests' morning routines. On the flip side, some guests feel the breakfast lacks variety, especially for a 5-star rating and suggest more Moroccan specialties could enhance the experience.
Dining experiences at the Royal Mirage Deluxe are generally positive with the Moroccan restaurant receiving accolades for its diverse and delightful meals. However, some guests noted slow service and limited dinner menu options. Despite these critiques, specific dishes like pizzas and kebabs are well-received, making the dining experience enjoyable overall.
Rooms at the hotel are appreciated for their spaciousness, comfort and cleanliness, featuring high ceilings and multiple built-in wardrobes. Nonetheless, some guests have raised concerns about outdated furniture and maintenance issues such as non-closing doors and noise disturbances. The amenities, such as good water pressure in the showers, contribute positively to the overall comfort.
Cleanliness is another mixed area with many praising the immaculate environment and daily thorough cleaning of rooms. However, issues such as stained bedding and outdated furniture have been reported. Maintaining higher standards of cleanliness and updating furniture could align the hotel's cleanliness with the positive experiences shared by many guests.
The hotel's staff consistently receive high praise for their professionalism, friendliness and attentiveness. Names like Saad, Shahid, Fatima and Ahmed are often mentioned for their exceptional service. The staff's dedication contributes significantly to a welcoming and calm atmosphere, enhancing guests' overall experience.
The Wi-Fi service at Royal Mirage Deluxe receives mixed reviews; while some guests find it satisfactory with good speeds, others experience unstable connections. The hotel staff's efforts to resolve these issues are noted positively.
The spa offers a peaceful retreat with high-quality treatments such as relaxing massages and hammam experiences. Although there have been times when the spa was under maintenance or closed, it remains a notable amenity when operational.
The fitness center receives mixed feedback with some guests impressed by the quality of the equipment while others feel it does not match the online images and could benefit from updates and better ventilation.
The pool area is highly praised for its cleanliness, size and beautiful garden surroundings, though the unheated condition and afternoon shade might be drawbacks for some. Overall, it remains a pleasant and appealing feature of the hotel.
While the Royal Mirage Deluxe provides a largely enjoyable experience, some guests note that it falls short of the 5-star rating it advertises, suggesting a more accurate rating might be between three and four stars. Despite this, the hotel's advantageous location, luxurious architecture and exceptionally kind staff contribute to a positive overall experience, evoking a sense of Moroccan opulence and charm.
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The breakfast experience at the hotel receives praise for offering a serene, poolside setting with fresh and delicious options. Staff at the breakfast buffet are particularly noted for their friendliness and helpfulness, often becoming a valued part of guests' morning routines. On the flip side, some guests feel the breakfast lacks variety, especially for a 5-star rating and suggest more Moroccan specialties could enhance the experience.
Dining experiences at the Royal Mirage Deluxe are generally positive with the Moroccan restaurant receiving accolades for its diverse and delightful meals. However, some guests noted slow service and limited dinner menu options. Despite these critiques, specific dishes like pizzas and kebabs are well-received, making the dining experience enjoyable overall.
Rooms at the hotel are appreciated for their spaciousness, comfort and cleanliness, featuring high ceilings and multiple built-in wardrobes. Nonetheless, some guests have raised concerns about outdated furniture and maintenance issues such as non-closing doors and noise disturbances. The amenities, such as good water pressure in the showers, contribute positively to the overall comfort.
Cleanliness is another mixed area with many praising the immaculate environment and daily thorough cleaning of rooms. However, issues such as stained bedding and outdated furniture have been reported. Maintaining higher standards of cleanliness and updating furniture could align the hotel's cleanliness with the positive experiences shared by many guests.
The hotel's staff consistently receive high praise for their professionalism, friendliness and attentiveness. Names like Saad, Shahid, Fatima and Ahmed are often mentioned for their exceptional service. The staff's dedication contributes significantly to a welcoming and calm atmosphere, enhancing guests' overall experience.
The Wi-Fi service at Royal Mirage Deluxe receives mixed reviews; while some guests find it satisfactory with good speeds, others experience unstable connections. The hotel staff's efforts to resolve these issues are noted positively.
The spa offers a peaceful retreat with high-quality treatments such as relaxing massages and hammam experiences. Although there have been times when the spa was under maintenance or closed, it remains a notable amenity when operational.
The fitness center receives mixed feedback with some guests impressed by the quality of the equipment while others feel it does not match the online images and could benefit from updates and better ventilation.
The pool area is highly praised for its cleanliness, size and beautiful garden surroundings, though the unheated condition and afternoon shade might be drawbacks for some. Overall, it remains a pleasant and appealing feature of the hotel.
While the Royal Mirage Deluxe provides a largely enjoyable experience, some guests note that it falls short of the 5-star rating it advertises, suggesting a more accurate rating might be between three and four stars. Despite this, the hotel's advantageous location, luxurious architecture and exceptionally kind staff contribute to a positive overall experience, evoking a sense of Moroccan opulence and charm.
Hotel with Spa
This hotel's spa offers a variety of treatments and facilities for relaxation and rejuvenation. It is a destination for travelers seeking relaxation and pampering.
Hotel near Nightlife Spots
Located in the Hivernage district, this hotel provides convenient access to the numerous bars, lounges, and nightclubs situated in this primary nightlife hub of Marrakech.
Accessible Hotel
This hotel offers wheelchair accessible rooms and wheelchair access to common and public areas.
Hotel with Gym
Royal Mirage Deluxe offers a fitness center. The hotel gym provides a standard set of equipment for a basic workout.
Hotel with Outdoor Pool
This hotel offers an outdoor swimming pool and a children's pool with sun loungers. Guests can also relax at the poolside bar.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
5-Star Hotel
Hotel with Children's Pool
About Royal Mirage Deluxe
License: 44000HT0931
Guest Reviews
Location
Aside from its geographical advantages, the hotel is located in a quiet and luxurious residential area, providing a peaceful retreat away from the city's more hectic parts. Despite this tranquility, the central position ensures that almost everything is within walking distance, offering a perfect balance for tourists wanting to soak up the local culture without straying too far from comfort.
Accessibility is also a highlight with the hotel being easily reachable by public transportation, taxis and drivers. It is a short stroll to numerous tourist sites and essential services, which adds to its convenience. Overall, the Royal Mirage Deluxe stands out for its prime location, offering a mix of accessibility and a serene environment for travelers visiting Marrakech.
Breakfast
However, there are criticisms as well. Some reviews mention a lack of variety and repetitive options which don't align with 5-star expectations. Guests noted that the breakfast could benefit from more variety, including more Moroccan specialties. Specific issues like fewer electrical outlets in rooms, limited utensils and insufficient protective measures for food were also pointed out by some guests.
On the whole, while the breakfast at Royal Mirage Deluxe is often hailed as very good, complete and varied, it appears room for improvement remains, especially in terms of adding variety to stay abreast of 5-star standards.
Dinner
However, it should be noted that not all experiences were positive. There have been mentions of slow dinner service and a perceived lack of professionalism. While some diners found the dinner menu to be fairly limited, others appreciated specific items like pizzas and kebabs, which were well-received. Overall, while there are areas for improvement, many guests found the dining experience at Royal Mirage Deluxe enjoyable.
Rooms
However, there are some concerns regarding outdated furniture and the need for renovation, which detracts from the overall experience and does not align with a 5-star hotel rating. Specific issues such as non-closing doors and barren-feeling suites have been noted. Some rooms also suffered from external noise, poor views and maintenance issues, further impacting guest satisfaction.
Despite these drawbacks, amenities like good water pressure in the showers and well-equipped rooms provide comfort and convenience. Overall, the rooms at the Royal Mirage Deluxe are appreciated for their size and comfort but could benefit from modern updates and better maintenance.
Beds
Cleanliness
However, some guests have noted significant areas for improvement. Issues such as dirty, dusty and stained bedding have been reported, along with outdated and worn-out furniture. Some reviews mention that the cleanliness of the floors and bathrooms could be better maintained. Instances of poor cleaning practices, where dirt was merely redistributed, have also been highlighted. There are also mentions of cockroach presence, which raises concerns about the overall hygiene of the hotel.
Despite these critiques, the hotel's cleanliness in certain areas, particularly the pool and some rooms, is often praised. With a bit more care and maintenance, the Royal Mirage Deluxe has the potential to align its overall cleanliness with the positive experiences of many of its guests.
Staff
Guests frequently commend the kindness and helpfulness of the staff, mentioning names like Shahid, Fatima and Ahmed for their outstanding service. The reception and concierge teams receive accolades for their fantastic service, attentiveness and ability to resolve any requests or issues swiftly, showcasing a high level of responsiveness and availability.
The hotel’s commitment to excellent service extends to the bar and restaurant staff, who are described as exceptionally helpful and friendly. Overall, the warm and welcoming nature of the Royal Mirage Deluxe staff creates an environment where guests feel truly cared for, enhancing the overall experience of their stay.
Wi-Fi
Spa
Gym
Pool
Family
5 Star
While the breakfast and facilities did not meet guests' expectations for a 5-star hotel, particularly noting the unheated pool and limited choices, one highlight remains consistent: the hotel's advantageous location, as well as the quality of the welcome and the kindness of the staff, which contribute positively to the overall experience.
Luxury
However, despite the hotel's high standards and claims of being a 5-star international hotel, some reviewers note that the facilities and overall quality do not fully meet these expectations—comparable more to a Moroccan 3-star hotel experience. One particular point of contention is the unheated pool, which some feel does not align with the five-star status. Nonetheless, stepping into the Royal Mirage Deluxe, one certainly feels immersed in Moroccan opulence and charm.
Yes, Royal Mirage Deluxe has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Royal Mirage Deluxe.
No, Royal Mirage Deluxe doesn't allow dogs.
No, parking facilities aren't available at Royal Mirage Deluxe.
Yes, Royal Mirage Deluxe has a gym.
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