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Summary of reviewsCampanile Marseille Saint Antoine enjoys a strategic location, advantageous for business travelers, hospital visitors and those needing quick access to highways, the city center, airport and ferry terminals. The hotel's position offers a balance between accessibility and tranquility with essential amenities nearby, including restaurants, shops and public transportation, making it convenient for short stays or conferences. The ample parking options, including secure, monitored and front-door parking, enhance the guest experience and the reception staff is accommodating and welcoming, especially to families.
Breakfast at the hotel receives praise for its abundance, variety and cleanliness. Guests commend the buffet's generous spread, featuring fresh and enjoyable options, as well as the outdoor dining experience in the garden. Despite some criticism regarding the lack of variety and certain elements like prepackaged items, many find the breakfast fulfilling and good value for money.
Dinner experiences are mixed; however, many guests appreciate the option of on-site dining with remarks on delicious dishes and a good spread, particularly the duet formula featuring a hot buffet and dessert. Staff friendliness and special touches during holidays enhance the experience. Though there are mentions of limited menu options and inconsistent quality, the restaurant shows potential for a positive dining experience thanks to recent improvements and attentive service.
Room reviews highlight cleanliness, comfort and spaciousness with well-equipped layouts and commendable housekeeping. Some rooms, though, need refurbishment due to aging equipment, smells of cigarette smoke and insufficient sound insulation. Maintaining non-smoking policies and addressing maintenance issues would boost guest satisfaction.
Cleanliness in the hotel has mixed feedback with many guests appreciating clean rooms and bedding but others facing issues like dirty carpets, mold and uncleaned bathrooms. Enhanced and consistent housekeeping efforts are recommended.
Staff at Campanile Marseille Saint Antoine are frequently praised for their friendliness, professionalism and helpfulness with numerous mentions of specific team members who excel. The front desk and cleaning staff are particularly noted for their warm service, although occasional reports of unfriendliness and inattentiveness show room for improvement.
The hotel's free Wi-Fi service is generally satisfactory, though some guests experience connectivity issues, indicating the need for a stronger and more consistent connection. The family-friendly atmosphere is another positive aspect with rooms accommodating families and a welcoming reception for children.
Regarding bed comfort, opinions vary. While many find the beds comfortable and the bedding clean, others report issues with sagging mattresses, uncomfortable pillows and noisy beds. Enhancing the consistency and quality of beds could improve the overall sleep experience for guests.
Despite being categorized as a three-star hotel, guest opinions on this rating are mixed with many feeling that the hotel does not fully meet three-star standards, especially in cleanliness and amenities. Fair pricing and clean sheets are noted, but the hotel would benefit from updates and addressing guest concerns to better align with three-star expectations. Show more
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Categories
Cheap Hotel
This Campanile provides practical accommodation at a reasonable price in the Saint Antoine area. It's a convenient option for travelers looking for a balance between cost and accessibility.
Hotel with EV Charging Stations
Electric vehicle charging stations are available at this hotel.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Room Types
Standard Room - 1 Queen BedThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Room - 2 Single BedsThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Standard Room - 1 Queen Bed 1 Bunk BedThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
2 Standard Room Connecting - 1 Queen Bed 2 Single BedsThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Superior Room - 1 King BedThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Superior Room - 1 King Bed 1 Double Sofa BedThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
6.5
Rated
Location
Campanile Marseille Saint Antoine boasts a strategic location that appeals to various travelers, making it particularly favorable for those visiting the Nord Hospital and surrounding areas. The hotel's proximity to key highways and thoroughfares ensures ease of access, which is ideal for guests traveling by car. It's conveniently situated near the city center of Marseille, providing quick access to the bustling urban environment while maintaining a quieter, more serene ambiance, far from the noise of the city.
The hotel is surrounded by essential amenities, including close proximity to restaurants, shops and public transportation options. This makes it an excellent choice for those in Marseille for a short stay, a conference or a medical appointment at the nearby hospital.
Guests also appreciate the ample parking, making arrival and departure hassle-free. Additionally, the location is suitable for guests needing quick access to the airport and ferry terminals.
Despite some noise from the nearby highway, many find the location advantageous for both business and leisure, noting that it strikes a balance between accessibility and tranquility. For those exploring Marseille or traveling onwards, this hotel offers a convenient stopover with all necessary facilities close at hand.
Breakfast
Breakfast at Campanile Marseille Saint Antoine has garnered mixed reviews from guests, but there are several positive highlights worth noting. Many guests appreciate the hearty and abundant breakfast options with some describing it as perfectly complete and very delicious. The breakfast buffet is frequently praised for being generous and varied, offering a range of fresh products and enjoyable morning coffee. Some guests specifically mention the excellent value for money and cleanliness of the breakfast area.
The all-you-can-eat buffet formula, which includes a variety of different options, seems to be a hit among those who have a taste for hot dishes and desserts. Outdoor breakfast in the garden at sunrise has also been positively remarked upon for its pleasant ambiance.
However, there are some areas where improvements could be made. A few guests felt that the breakfast lacked variety, stayed the same over several days and missed fresh elements like eggs or other hot dishes. Issues such as prepackaged pastries, canned fruit salad and malfunctioning coffee machines were mentioned as drawbacks. Additionally, some felt the breakfast was expensive for what was offered, suggesting that a visit to a local bakery might be more cost-effective.
Overall, while some aspects of the breakfast at Campanile Marseille Saint Antoine might fall short for certain guests, many others find it to be a fulfilling and enjoyable start to their day.
Dinner
The dinner experience at Campanile Marseille Saint Antoine garners mixed reviews, though there are notable positives worth highlighting. Many guests appreciated the option to dine on site and several remarked on the improved quality of the restaurant, noting that the dishes are delicious, especially for dinner. The evening buffet was generally well-received, described as a good spread and the duet formula featuring a hot buffet and dessert received particular praise for its excellence.
Guests frequently commended the staff for their friendliness and attentiveness, enhancing the dining experience. A thoughtful touch during Christmas, such as providing tangerines, gingerbread and candy wrappers, was particularly appreciated.
However, aspects of the dining experience drew criticism. Several guests mentioned a lack of variety in the cold buffet and pointed out that certain dishes and the overall meal quality did not consistently meet expectations with some finding the food to be overpriced. Additionally, issues like dry bread during late dinner hours and a limited menu, especially after a specific time, reduced the dining experience for some. Occasional restaurant closures and the absence of a menu or staff to serve cocktails on weekends were also mentioned as drawbacks.
Consistency in offering meals was another point of contention with some travelers unable to dine due to late arrivals or the need for prior reservations. Nonetheless, the willingness of staff to provide alternative dining solutions, like arranging pizza deliveries, was a positive takeaway for many guests.
Overall, while the restaurant at Campanile Marseille Saint Antoine had its challenges, the efforts of the staff and recent improvements suggest a potential for a good dining experience.
Rooms
Campanile Marseille Saint Antoine offers a mixed bag when it comes to its rooms. On the positive side, the rooms are often described as clean and comfortable with a pleasant decoration and spacious settings. Large beds and spacious en-suite rooms add to the comfort, while a well-equipped layout makes the stay convenient. The hotel features large bathrooms equipped with bathtubs and the staff, especially the housekeeping team, generally receive praise for their friendliness and efficiency.
However, there are notable drawbacks. Many reviews highlight ongoing issues with aging equipment and the need for refurbishment with some rooms described as outdated or in a state of disrepair. Persistent smells of cigarette smoke in non-smoking rooms, coupled with occasional cleanliness issues such as dirty carpets and stained sheets, detract from the overall experience. The hotel’s poor sound insulation exacerbates the noise from nearby roads, emergency vehicles and neighboring rooms, leading to disturbed sleep for some guests.
Additional concerns include discrepancies in room reservations, such as receiving a different bed type than booked and limited amenities like the absence of soap or insufficient towels. Instances of flies in rooms and unaddressed maintenance problems have also been reported. Despite its strengths, the hotel would benefit from significant updates and stricter adherence to non-smoking policies to improve guest satisfaction.
Beds
Campanile Marseille Saint Antoine presents a mixed experience when it comes to the comfort of its beds. On a positive note, numerous guests have highlighted that the beds and bedding are comfortable with some even describing them as super comfortable or very comfortable. Clean bedding was also mentioned favorably, which is a strong point for those prioritizing hygiene.
However, many guests reported issues regarding comfort. Some found the mattresses to be sagging or described feeling as though they were sleeping on scrap metal. There were also recurring complaints of uncomfortable or too-small pillows, beds being noisy and some mattresses being compared to rotten or hurting their backs. It appears that while some guests had a restful night's sleep, others found the bedding to be of very poor quality or even dirty.
The reviews reflect a significant disparity in guest experiences related to bed comfort at Campanile Marseille Saint Antoine, indicating areas where the hotel could improve consistency and quality.
Cleanliness
The reviews for Campanile Marseille Saint Antoine present a mixed picture regarding the cleanliness of the hotel. On a positive note, many guests appreciated the overall cleanliness of their rooms, noting clean bedding and well-maintained rooms. Several reviews highlighted the hotel's clean environment and well-kept premises, finding the value for money to be excellent. The staff's friendliness and efficient service further added to a pleasant experience for some visitors.
However, numerous reviews pointed out significant issues with cleanliness. Complaints ranged from dirty carpets and mold in the bathrooms to uncleaned rooms and unsatisfactory bed sheets. Many guests reported dirty bathrooms with yellow tiles, clogged sinks and even the presence of fleas and cockroaches. There were also reports of strong tobacco smells in non-smoking rooms, suggesting insufficient attention to detail in cleaning protocols. Some found the cleaning standards to be so lacking that they would not consider returning unless these issues were addressed.
Ultimately, while some guests had a satisfactory stay with clean accommodations, others experienced considerable problems related to hygiene and the overall condition of the facilities, indicating a need for improved and consistent housekeeping efforts.
Staff
The reviews for Campanile Marseille Saint Antoine highlight the commendable performance of the hotel's staff, characterized by their friendliness and professionalism. Many guests appreciated the very warm welcome and helpful attitude of the personnel, noting that the staff made them feel genuinely welcome and provided great service throughout their stay. Specific mentions of certain staff members, like Marta, underscore exceptional performance, while Sonia and the restaurant staff received praise for their attentiveness and kindness.
Guests frequently described the staff as very friendly, charming and approachable with positive remarks about their smiling faces and professionalism. The front desk and reception staff, in particular, were often highlighted for their welcoming demeanor and ability to handle guests’ inquiries effectively. Moreover, the cleaning staff, although noted for working somewhat slowly, were also recognized for their thoroughness.
However, not all feedback was uniformly positive. Some guests reported less favorable experiences with specific members of the reception team, describing encounters with unfriendliness or a lack of professionalism from certain individuals. Issues such as staff entering rooms without knocking and a lack of attentiveness from some employees were also noted.
Despite these occasional drawbacks, the overall sentiment suggests that Campanile Marseille Saint Antoine generally boasts a dedicated and courteous team committed to enhancing guest satisfaction through their warm and helpful service.
Wi-Fi
The Wi-Fi at Campanile Marseille Saint Antoine generally receives positive feedback from guests with keywords such as good, decent, efficient and free surfacing in the reviews. However, there is room for improvement as some visitors encountered connectivity issues and occasional disconnects. Overall, while the Wi-Fi service is satisfactory for many, a stronger and more consistent connection would enhance the experience.
Parking
Guests at Campanile Marseille Saint Antoine frequently praised the hotel for its ample and convenient parking options. The parking is free and spacious, making it ideal for a short stay in Marseille. Many found the parking to be convenient with some noting the ability to park right in front of their rooms. There is also monitored parking available and the area is closed at night, enhancing the sense of security.
Despite a few mentions of the parking being unsecured and some feelings of insecurity, there were positive remarks about the secure parking options. The facility's large car park and gated parking for buses also received commendations. Additionally, the ease of access to rooms from the parking lot without going through reception was appreciated by several guests.
Although one review mentioned that the parking lot was empty, another noted occasional difficulties in finding a spot. However, the overall consensus is that the parking amenities, including the spacious garden area and closed parking at night, contribute positively to the guest experience at the hotel.
Family
Campanile Marseille Saint Antoine offers a welcoming environment for families. The rooms are suitable for families, providing convenience for those traveling with children. Guests frequently mention the family-friendly atmosphere, contributing to an overall enjoyable stay for families. The hotel's reception is noted for being accommodating to children, adding to the convenience for family travelers. Additionally, it maintains a quaint and homely feel with gracious hosts contributing to the authentic French experience. However, there is room for improvement in amenities provided for babies, such as ensuring baby beds come with mattresses and blankets.
3 Star
Campanile Marseille Saint Antoine has received mixed reviews from its guests regarding its three-star rating, facilities and services. Many visitors emphatically stated that the hotel does not meet the standard expected of a three-star establishment with some suggesting that the star rating is unfounded and overly generous. Several reviews highlighted issues with cleanliness, indicating that improvements in this area are necessary.
On the positive side, guests have noted that the rooms, although in need of updating, are equipped with clean sheets and bedding. The service has been described as offering a standard three-star experience, though this is not consistently reflected across all aspects of the hotel. Pricing was deemed fair for a three-star hotel by some. Overall, while the clean setting was appreciated, the general sentiment suggests the hotel falls short of expectations for a three-star rating, both in terms of facilities and services offered.
Accessible
The guest reviews of 'Campanile Marseille Saint Antoine' offer mixed feedback on the hotel's accessibility for guests with disabilities. On the positive side, the hotel is described as easily accessible and provides a good value for its price, maintaining the standards expected of a three-star hotel. Guests appreciated the quiet rooms and the staff's thoughtfulness towards families with children.
However, some reviews noted that accessing the hotel on foot can be challenging, suggesting that the route requires a certain level of athleticism. Additionally, issues like aging room equipment, a shower head that doesn't stay on the wall and occasional squeaking doors were observed, indicating that a few renovations could enhance the overall experience. Despite these shortcomings, the hotel seems to offer a generally satisfactory stay for its guests within a reasonable budget.
No, Campanile Marseille Saint Antoine doesn't have any pool.
No, a spa isn't available at Campanile Marseille Saint Antoine.
Yes, Campanile Marseille Saint Antoine welcomes dogs.
Yes, parking facilities are available at Campanile Marseille Saint Antoine.
No, Campanile Marseille Saint Antoine doesn't have a gym.