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New Bath Hotel & Spa

Matlock , New Bath Rd, Matlock Bath (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe New Bath Hotel & Spa is a charming hotel with a perfect location for exploring the Peak District and enjoying Matlock Bath's nightlife. The staff are welcoming and helpful and the hotel's building is beautiful with car parking spaces readily available. While opinions are divided on the breakfast and dinner service, guests raved about the exceptional staff, location and overall stay. The hotel rooms have mixed reviews with some being beautiful and well-appointed while others are dated and in need of investment. The cleanliness of the hotel is also mixed with some guests finding their rooms lovely and spotless while others reported issues with dust and mold. The spa and outdoor pool received mixed reviews, but the pool is a main attraction at the hotel. Overall, the New Bath Hotel & Spa is a lovely hotel with great staff, views and location, perfect for a relaxing stay in the Derbyshire countryside.
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Hotel with Spa

The New Bath Hotel and Spa in Matlock Derbyshire offers a world-class spa experience for those seeking to unwind and relax. With facilities including a thermal hot tub, a sauna, a steam room, and treatment rooms, guests can enjoy a variety of treatments to restore their natural balance and leave feeling revitalized. The sauna and steam room offer a cleansing effect on the skin and are perfect after a workout. The thermal hot tub is kept at the ideal temperature for maximum relaxation. The spa offers ESPA treatments that use the purest natural ingredients from around the world to provide immediate benefits and long-term skin health and beauty. The ESPA Back, Face and Scalp Treatment with Hot Stones, ESPA Body Ritual, ESPA Prenatal Relax and Restore, and ESPA Facials are just a few of the options available. The ESPA Massage treatments address individual needs with natural formulas and holistic techniques to provide a profound experience for both mind and body.

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Hotel with Tennis Courts

3-Star Hotel

Hotel with Outdoor Pool

Room Types

Deluxe Double Room This deluxe double room features an en suite bathroom with a bathtub, shower and complimentary EPSA bathroom products. The room includes a TV with satellite channels and free WiFi. Pets are not allowed in this room.

Superior Double Room The superior double rooms feature a TV, free WiFi and spacious en suite bathroom with a bathtub, power shower and complimentary EPSA bathroom products. Pets are not allowed in this room

Superior Twin Room The superior rooms feature an en-suite bathroom with a bathtub and power shower, TV and complimentary WiFi. Pets are not allowed in this room.

Double Room with Balcony Spacious rooms situated in the Garden Annexe which overlooks the swimming pool. The rooms boast a balcony with outside seating. These rooms can accommodate either a super-king double bed or 2 separate twin beds. Complimentary EPSA bathroom products and free WiFi are provided. Pets are not allowed in this room.

Family Room with Balcony Spacious rooms situated in the Garden Annexe which overlooks the swimming pool. The rooms boast a balcony with outside seating. These rooms feature 2 double beds, complimentary EPSA bathroom products and free WiFi. Pets are not allowed in this room.

Superior Single Room Our superior single rooms offer a double bed, complimentary EPSA bathroom products and free WiFi. Pets are not allowed in this room.

Junior Suite Each junior suite has an additional lounge area within the suite to relax and take in the views, bathrooms with complimentary EPSA bathroom products and free WiFi. Pets are not allowed in this room.

About New Bath Hotel & Spa

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Guest Reviews

7.2

Good

Location

The New Bath Hotel & Spa is a charming hotel with a perfect location that guests absolutely loved. The hotel is wonderfully situated with easy access to Matlock Bath's main area, shops, pubs and restaurants. The location is great for exploring the Peak District and going on walks. The hotel's outdoor pool and gardens were also highly praised. The staff were described as welcoming and helpful. The hotel's building is beautiful and well-decorated with car parking spaces readily available. While some guests felt that the hotel could be more hygienic, the overall experience was positive. The location was described as lovely, stunning and in a secluded spot, yet close enough to enjoy Matlock Bath's great nightlife. Guests enjoyed the exceptional evening meal and found the hotel to be good value for money. The New Bath Hotel & Spa is a lovely hotel with great staff, views and location, perfect for a relaxing stay in the Derbyshire countryside.

Breakfast

Guests have mixed reviews about the breakfast at the New Bath Hotel & Spa. Some describe it as excellent with plenty of choice, a good selection of continental options and separate gluten-free options. However, others found it poor, underwhelming and overpriced for only a cold buffet with no hot food. Some were disappointed there was no cooked breakfast, while others loved the continental options including fresh fruit, muffins, bagels, pancakes, cheeses and smoked salmon. The breakfast room was described as chaotic by some, but staff were helpful and the food was delicious according to others. Overall, opinions were divided on the breakfast at New Bath Hotel & Spa.

Dinner

New Bath Hotel & Spa had mixed reviews regarding their dinner service. On the one hand, some guests praised the exceptional, delicious and amazing meals they had. They also mentioned the excellent staff and good value for their money. However, some guests had negative experiences, such as uncooked salmon or limited choices on the set menu that didn't change. Some felt disappointed that the advertised food was not what they received or that there was no bar menu. Unfortunately, some guests had to eat out due to a lack of available accommodations for dinner. Despite these mixed reviews, guests raved about the lunches and evening meals and the lovely staff, location and overall stay.

Rooms

Guests at the New Bath Hotel & Spa have reported a range of experiences with the hotel rooms. Some have described them as beautiful, spacious and well-appointed with comfortable beds and full amenities, including suite options. Others, however, have noted that rooms can be dated, shabby and in need of investment and updating. Issues with cleanliness and maintenance have been mentioned, including mold and mildew in bathrooms and unclean balconies. Some guests have also reported that the location of their room was not clear or desirable with annexes that were far from the main hotel and had no security. However, there are positive aspects to the rooms, such as lovely views, balcony options and blackout curtains for a peaceful night's sleep. Ultimately, there seem to be disparities in the quality of the rooms with some guests having comfortable and pleasant experiences, while others were underwhelmed and disappointed.

Beds

The New Bath Hotel & Spa offers a variety of beds with mixed reviews from guests. Some guests found the beds to be extremely comfortable and had a great night's sleep. They complimented the beds for being big, comfortable and cozy. Others found the beds to be uncomfortable with some mentioning that the mattresses needed renewing or being too firm. Some guests noted that the beds were small or actually two singles pushed together. Unfortunately, a few guests mentioned that there were stains on the pillows or sheets, making for an unpleasant sleeping experience. If you are traveling with a family, keep in mind that some guests found the rooms to be snug for a family of four with a teenager. Overall, the reviews of the New Bath Hotel & Spa's beds were mixed, so it's worth doing some research on which room suits your requirements before booking.

Cleanliness

The New Bath Hotel & Spa has received mixed reviews regarding its cleanliness. While some guests found their rooms lovely and spotless, others reported issues such as dusty or dirty beds, mildew, stained grouting and cracked tiles. Some areas of the hotel, such as the carpets and some bedroom walls, are in need of deep cleaning. The hotel is also described as dated and in need of refurbishment. However, many guests found the rooms clean and comfortable and praised the helpful staff. Some guests did have issues with housekeeping, such as not receiving fresh towels or tea and coffee and there were some confusion over whether breakfast was included. While the hotel generally felt clean, guests reported specific areas needing attention such as shower screens, extractor fans and radiators. Despite mixed opinions on cleanliness, the New Bath Hotel & Spa could still be worth a stay for budget-conscious travelers.

Staff

Guests of the New Bath Hotel & Spa raved about the exceptional and amazing staff, who were described as friendly, helpful, warm and welcoming throughout their stay. The hotel's location was also praised as great with lovely gardens and a pool to enjoy. Although some guests had minor complaints about the check-in process and the food, the staff were always on hand to help and went above and beyond for guests, even putting little extras in rooms for special occasions. Despite some guests encountering inexperienced or unpleasant staff, the overall impression was that the staff at New Bath Hotel & Spa were fantastic and played a large part in making guests feel comfortable and welcomed during their stay.

Spa

New Bath Hotel & Spa offers a mixed spa experience according to guest reviews. While some travelers enjoyed the lovely spa treatments and facilities including a brilliant swimming pool, others had complaints about the cleanliness of facilities like the filthy hot tub and hygiene in the bath. The outdoor geo thermal pool was a favorite among those who visited, though some guests noted that the spa was closed early on certain days. The spa massage received mixed reviews with some finding it excellent and others not so good. The sauna was out of order during some stays and guests were disappointed that the hot tub wasn't ready. Some suggested the spa needs direct access to the outdoor swimming pool to improve the experience. While some found the £10 charge to use the saunas a bit pricy, others enjoyed the lovely peaceful atmosphere. Overall, while some guests were disappointed with the spa, others found it to be a nice place with lovely swimming natural spa.

Pool

The New Bath Hotel & Spa is a wonderful location for a leisurely getaway. Guests love the outdoor pool which is a main attraction at the hotel. There is also the option of using the natural spring swimming pool, geothermal pool or the lido. Many visitors compliment the beautiful view of the pool from their rooms and enjoy spending time chilling and swimming. The hotel staff is welcoming and friendly and the location is great. While some reviewers suggest that the pool could be more hygieinic, others describe it as amazing and invigorating. However, be aware that pool opening hours can be limited and the lido is not always in operation. Keep in mind that dressing gowns cannot be used to access the pool unless you book into the spa. Overall, the pool is a significant reason for choosing this hotel and makes for a great stay!

Parking

Guests of the New Bath Hotel & Spa seem to have had a positive experience with the parking arrangements provided by the hotel. Many were pleased to find ample free parking available on the premises with some describing the car park as spacious and conveniently located. A number of reviewers noted that the ability to park near their room was particularly helpful and one guest specifically highlighted the ease of access with luggage. However, there were a few isolated instances where guests felt that communication regarding parking could have been clearer, as they were surprised to find that they had to park elsewhere after arriving at the hotel. Overall, though, the majority of guests found the parking situation to be a positive aspect of their stay at the New Bath Hotel & Spa.

3 Star

The New Bath Hotel & Spa has mixed reviews regarding its three-star rating, facilities and services. Guests found the hotel to be pleasant but commented on the need for more hygienic measures. Some visitors compared the hotel to a TK Max store with good amenities but poor organization and communication. Overall, guests had varying opinions with some rating the hotel as good, very good, or not bad for the price, while others found it to be very poor with nothing specific to point out. One common complaint among guests was the dated rooms with some describing them as basic and reminiscent of something from the 1960s. The hotel seems to need some renovation with guests calling for money to be spent on the outdated parts of the building. However, some guests preferred staying in the main building of the hotel.

Outdoor Pool

If you're searching for a relaxing getaway, the New Bath Hotel & Spa is the perfect place to be! The hotel is a stunning building located in a prime location. The outdoor pool is definitely the main attraction and guests have described it as an amazing, natural spring and geothermal pool that provides a memorable experience. Its design is perfect for chilling and swimming. Several rooms provide lovely views of the outdoor pool, including balcony rooms. Our guests did note that although the outdoor pool is a pleasant space, it could be more hygienic. Nonetheless, it's still a must-visit if you're staying at the hotel. Some guests mentioned they didn't have a chance to use the pool and vowed to do so on their next visit. Overall, the New Bath Hotel & Spa is a great place to stay with friendly staff, a comfortable stay and an outdoor pool that's not to be missed!

Yes, New Bath Hotel & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at New Bath Hotel & Spa.

No, New Bath Hotel & Spa doesn't allow dogs.

Yes, parking facilities are available at New Bath Hotel & Spa.

No, New Bath Hotel & Spa doesn't have a gym.

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