ANA Crowne Plaza Matsuyama by IHG
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Summary of reviewsThe ANA Crowne Plaza Matsuyama by IHG, garners high praise from guests for its extraordinary location, delectable dining experiences and exceptional service. Situated in the heart of Matsuyama's city center, the hotel offers easy access to major attractions, including Matsuyama Castle and Dogo Onsen, as well as nearby dining and shopping options, making it a favored choice for both leisure and business travelers.
The breakfast experience at the hotel is routinely celebrated for its variety, quality and the stunning panoramic views of Matsuyama Castle from the dining venue. Guests enjoy a diverse buffet featuring local specialties and freshly prepared items, all served by attentive and friendly staff. While some mention the cost and variety of drinks as areas for improvement, overall, the breakfast contributes to a fulfilling start to the day.
Dinner at the hotel's restaurants, especially the Japanese Unkai restaurant, receives consistent acclaim for its delicious food and excellent atmosphere. The seamless combination of high meal quality, friendly service and availability of nearby dining alternatives enhance the overall dining experience.
Guest rooms at the hotel are noted for their cleanliness, spaciousness and comfort. With modern furnishings, well-maintained decor and generous amenities, the rooms provide a luxurious stay. Despite occasional comments on dim lighting and minor outdated aspects, satisfaction with room quality, especially the scenic views of Matsuyama Castle and the Kururin Ferris Wheel, remains high.
Cleanliness is a strong suit of the ANA Crowne Plaza Matsuyama with guests frequently highlighting the spotless condition of both rooms and public areas. The hotel's commitment to maintaining a hygienic and inviting environment significantly enhances the guest experience.
The hotel staff is universally praised for their courteous, considerate and professional service. From the front desk to the restaurant and parking areas, the staff's willingness to assist and their attentiveness leave a lasting positive impression on guests.
Guests generally find the WiFi service reliable and sufficiently fast, despite a few reports of instability. Parking at the hotel, while convenient due to its adjacent lot and helpful attendants, can sometimes be problematic with limited spaces and high fees.
The beds at ANA Crowne Plaza Matsuyama are consistently highlighted for their comfort and quality, contributing to an excellent sleep experience. The large, firm yet soft beds and comfortable pillows enhance the overall room satisfaction.
As a four-star property, the hotel delivers on high-class expectations with a luxurious ambiance and upscale amenities. Despite some aspects feeling slightly dated, the overall sense of opulence and the well-maintained facilities ensure a prestigious and enjoyable stay. The hotel is highly recommended for those seeking a high-standard, comfortable and centrally located accommodation in Matsuyama.
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The breakfast experience at the hotel is routinely celebrated for its variety, quality and the stunning panoramic views of Matsuyama Castle from the dining venue. Guests enjoy a diverse buffet featuring local specialties and freshly prepared items, all served by attentive and friendly staff. While some mention the cost and variety of drinks as areas for improvement, overall, the breakfast contributes to a fulfilling start to the day.
Dinner at the hotel's restaurants, especially the Japanese Unkai restaurant, receives consistent acclaim for its delicious food and excellent atmosphere. The seamless combination of high meal quality, friendly service and availability of nearby dining alternatives enhance the overall dining experience.
Guest rooms at the hotel are noted for their cleanliness, spaciousness and comfort. With modern furnishings, well-maintained decor and generous amenities, the rooms provide a luxurious stay. Despite occasional comments on dim lighting and minor outdated aspects, satisfaction with room quality, especially the scenic views of Matsuyama Castle and the Kururin Ferris Wheel, remains high.
Cleanliness is a strong suit of the ANA Crowne Plaza Matsuyama with guests frequently highlighting the spotless condition of both rooms and public areas. The hotel's commitment to maintaining a hygienic and inviting environment significantly enhances the guest experience.
The hotel staff is universally praised for their courteous, considerate and professional service. From the front desk to the restaurant and parking areas, the staff's willingness to assist and their attentiveness leave a lasting positive impression on guests.
Guests generally find the WiFi service reliable and sufficiently fast, despite a few reports of instability. Parking at the hotel, while convenient due to its adjacent lot and helpful attendants, can sometimes be problematic with limited spaces and high fees.
The beds at ANA Crowne Plaza Matsuyama are consistently highlighted for their comfort and quality, contributing to an excellent sleep experience. The large, firm yet soft beds and comfortable pillows enhance the overall room satisfaction.
As a four-star property, the hotel delivers on high-class expectations with a luxurious ambiance and upscale amenities. Despite some aspects feeling slightly dated, the overall sense of opulence and the well-maintained facilities ensure a prestigious and enjoyable stay. The hotel is highly recommended for those seeking a high-standard, comfortable and centrally located accommodation in Matsuyama.
Business Hotel
The hotel features three restaurants serving breakfast, lunch, and dinner, with Japanese cuisine available. It also has a bar on the property. These amenities provide convenient options for business travelers.
Hotel with Parking
This hotel offers parking and is conveniently located near Okaido Station and the shopping street. It is known for spacious, clean rooms.
Hotel with Gym
This hotel offers a 24/7 gym for guests. The gym is equipped with 8 cardio machines, free weights up to 10kg, and an adjustable dumbbell up to 22.5kg, along with other machines and open space.
4-Star Hotel
This hotel provides a comfortable stay with a variety of amenities including a restaurant, bar, and room service. It also features a business center and offers free WiFi. Paid massage services are available for relaxation.
Family Friendly Hotel
Hotel near Nightlife Spots
Guest Reviews
The ANA Crowne Plaza Matsuyama by IHG, boasts a stellar location according to numerous guest reviews. Nestled in the heart of Matsuyama's city center, it offers unparalleled proximity to the city's main attractions, including the iconic Matsuyama Castle, which is just a short walk or tram ride away. The hotel is conveniently positioned next to the DaJieKou shopping street and a tram stop, making it easy for guests to access various parts of the city and its vibrant downtown area.
Guests appreciate the hotel's close vicinity to multiple dining options, bustling shopping streets like Okaido and essential facilities. This central location also places the hotel near key transport links, including bus and tram stations, ensuring seamless travel around the city and to attractions like Dogo Onsen.
The strategic positioning also offers spectacular views, particularly from the breakfast area, where patrons can enjoy panoramic vistas of Matsuyama Castle. Overall, the hotel's location is heralded as ideal for sightseeing, business and leisure, making it a preferred choice for visitors looking to explore the charming city of Matsuyama.
The breakfast experience at ANA Crowne Plaza Matsuyama by IHG, consistently receives high praise from guests. Many reviews highlight the exceptional quality and delicious taste of the breakfast offerings with a wide variety of options that incorporate local ingredients and culinary specialties such as miso soup, freshly cooked omelettes and diverse fruit selections. The breakfast buffet stands out for its extensive and diversified menu, ensuring that even guests with dietary needs can find satisfying choices.
Guests appreciate not only the quality and variety of the breakfast but also the scenic beauty from the breakfast venue, often located on the top floor, providing delightful panoramic views of Matsuyama Castle and its surrounding forest. This combination of fantastic scenery and excellent food creates a relaxing and fulfilling morning experience.
The breakfast service is often described as delightful with attentive staff and freshly prepared items made by chefs on order, adding a personalized touch. For solo travelers, the breakfast counter seating is noted as a positive feature, offering a great view and a comfortable setting.
While most feedback is overwhelmingly positive, some guests mentioned that the price for breakfast could be considered high and a few desired more variety in the drink selections, such as different types of orange juice. There were occasional remarks about the cleanliness of the dishes or a preference for a buffet style that wasn't always available. Despite these minor points, the overall sentiment remains that the breakfast at ANA Crowne Plaza Matsuyama provides a high-quality and enriching start to the day.
Guests of ANA Crowne Plaza Matsuyama by IHG, frequently praise the dining options and experiences offered. The Japanese restaurant is a highlight with guests describing the food as delicious and the atmosphere as great. Returning visitors consistently enjoy excellent service and high meal quality, which is particularly noted at the Unkai restaurant.
The breakfast offerings also receive high marks with specific mention of the chef's willingness to prepare dishes on request, including superb French omelettes and tasty miso soup. Overall, the food quality at the hotel is consistently described as excellent and delicious with substantial and inexpensive options available.
Guests also appreciate the variety of nearby dining alternatives, including restaurants and a food court in the neighboring department store. The staff is frequently commended for their friendly service and ability to make special orders possible, ensuring a pleasant dining experience.
At ANA Crowne Plaza Matsuyama by IHG, guests find the rooms impressively clean, spacious and comfortable. Many reviews highlight the modern, well-maintained and beautifully decorated rooms which exude a luxurious feel and a pleasant ambiance. The spacious bathrooms and effectively arranged lighting add to a relaxed and comfortable stay.
While some single and double rooms are described as small, others note that rooms are relatively more spacious compared to typical Japanese accommodations. Corner rooms in the annex and twin bed rooms are particularly praised for their generous size and comfort. Additionally, good room amenities, such as large beds and convenient sockets, are well appreciated.
On the downside, a few guests mention dim lighting and outdated aspects in some rooms with occasional reports of cigarette burns on furniture. However, the overall sentiment leans towards satisfaction with the cleanliness, effective layout and excellent room quality.
Guests appreciate the quietness, good bathroom and shower facilities and thoughtful amenities aimed at ensuring a good night's sleep. The rooms also offer scenic views of Matsuyama Castle and Kururin Ferris Wheel, contributing to an enjoyable stay in the city center. Despite some minor issues, the consistent highlights are the cleanliness, spaciousness and comfort of the rooms, making it a commendable choice for accommodation in Matsuyama.
The beds at ANA Crowne Plaza Matsuyama by IHG, consistently receive high praise from guests for their comfort and quality. Many highlight the beds as large, firm yet soft and perfectly conducive to a good night's sleep, even when surrounded by the bustling atmosphere outside. Guests frequently commend the hotel's pillows, noting their comfort and support, specifically mentioning Tempur pillows. Rooms are also described as clean, spacious and featuring new, well-arranged furnishings that enhance the overall comfort. Overall, the beds and bedding contribute significantly to guests' exceptional sleeping experiences at the hotel.
The 'ANA Crowne Plaza Matsuyama by IHG' consistently impresses guests with its high standards of cleanliness. Reviewers frequently highlight the spotless conditions of both the rooms and the public areas, noting that the hotel maintains a rigorous level of hygiene. The rooms are described as very clean, dust-free and well-maintained, often featuring a pleasant, clean smell. Many guests have emphasized the thoroughness of the cleaning, including the daily provision of fresh towels and the meticulous care of common spaces such as hallways and the lobby.
Guests appreciate the spaciousness of the rooms, which are not only clean but also neatly arranged and well-equipped with amenities. Despite an occasional mention of poor design in the bathroom layout, overall satisfaction with room cleanliness remains high. The public areas of the hotel, including the entrance, are frequently praised for their beautiful and sparkling clean appearance, elevating the hotel’s luxurious feel.
The attention to cleanliness by the staff receives commendations with guests mentioning their friendly and attentive service in keeping the environment hygienic and comfortable. All in all, the commitment to maintaining a clean and inviting space appears to significantly enhance the guest experience at this hotel.
The reviews for the ANA Crowne Plaza Matsuyama by IHG unmistakably highlight the exceptional staff service. Guest feedback consistently praises the front desk and other hotel staff for their friendly, helpful and professional demeanor. Many visitors noted the ease of front desk service and the comfortable check-in process. The kindness and attentiveness of the staff at various points throughout the hotel, including the restaurant and parking lot, stood out to guests.
Staff were frequently described as polite, considerate and accommodating, often going above and beyond to ensure a pleasant stay. Guests appreciated recommendations for local dining and detailed assistance with various queries. The smiling, courteous and respectful nature of the staff left a lasting positive impression. Even when dealing with a higher volume of guests, the staff's response remained exemplary. The hotel's customer service standard is evidently high, contributing to an overall fantastic experience noted by many guests.
ANA Crowne Plaza Matsuyama by IHG, receives praise for its WiFi service with many guests noting the availability of free internet access and remarking on good to excellent WiFi speeds. The hotel also offers a LAN port for those who might prefer wired internet access. Despite some reports of weak and unstable connections, the general consensus indicates that the WiFi was reliable and met guests' needs. Additionally, the hotel is commended for its quick response to WiFi-related requests, ensuring a seamless online experience for its visitors.
Parking at the ANA Crowne Plaza Matsuyama can be a mixed experience. The hotel offers the convenience of an adjacent parking lot, which is well-managed and maintains a good environment. There are also helpful and kind parking attendants who efficiently guide guests. Despite these positives, the availability of spaces can be an issue with guests sometimes experiencing crowded conditions, long waits or even the need to park at more distant locations like a nearby flower park. Certain guests found it inconvenient to carry luggage from these further spots. Additionally, there are concerns about the cost, as parking fees are generally considered high and not always clearly stated upfront. Nonetheless, the presence of both an underground parking lot and nearby municipal options provides some flexibility for travelers.
ANA Crowne Plaza Matsuyama by IHG is often praised for delivering a high-class experience, featuring excellent value and upscale amenities consistent with a four-star property. Guests have felt that the hotel exudes a luxurious and prestigious atmosphere with services and facilities meeting the high standards anticipated from such an establishment. Despite some perceptions that it could feel a bit dated compared to other upscale hotels, the overall level of amenities and service aligns with what one would expect from a top-tier four-star hotel. While the warmth might not rival that of smaller establishments, the standard of service remains impressive, maintaining a well-balanced and commendable hospitality experience. For those seeking a reliable, high-standard stay in Matsuyama, this hotel comes recommended.
ANA Crowne Plaza Matsuyama by IHG, offers a luxurious experience that impresses guests with its beautiful interiors and high-class feel. Despite an old-fashioned style, the hotel has maintained its splendor and status. Guests consistently mention the gorgeous entrance and the soft, fluffy beds that enhance the sense of luxury. The breakfast is highly praised, adding to the overall luxurious ambiance. While the hotel exudes an air of opulence and offers numerous luxury facilities and amenities, some note that the sense of grandeur feels slightly outdated. Nonetheless, the spacious baths and high-end atmosphere contribute to a comfortable and satisfying stay, embodying a significant sense of luxury throughout.
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Location
Guests appreciate the hotel's close vicinity to multiple dining options, bustling shopping streets like Okaido and essential facilities. This central location also places the hotel near key transport links, including bus and tram stations, ensuring seamless travel around the city and to attractions like Dogo Onsen.
The strategic positioning also offers spectacular views, particularly from the breakfast area, where patrons can enjoy panoramic vistas of Matsuyama Castle. Overall, the hotel's location is heralded as ideal for sightseeing, business and leisure, making it a preferred choice for visitors looking to explore the charming city of Matsuyama.
Breakfast
Guests appreciate not only the quality and variety of the breakfast but also the scenic beauty from the breakfast venue, often located on the top floor, providing delightful panoramic views of Matsuyama Castle and its surrounding forest. This combination of fantastic scenery and excellent food creates a relaxing and fulfilling morning experience.
The breakfast service is often described as delightful with attentive staff and freshly prepared items made by chefs on order, adding a personalized touch. For solo travelers, the breakfast counter seating is noted as a positive feature, offering a great view and a comfortable setting.
While most feedback is overwhelmingly positive, some guests mentioned that the price for breakfast could be considered high and a few desired more variety in the drink selections, such as different types of orange juice. There were occasional remarks about the cleanliness of the dishes or a preference for a buffet style that wasn't always available. Despite these minor points, the overall sentiment remains that the breakfast at ANA Crowne Plaza Matsuyama provides a high-quality and enriching start to the day.
Dinner
The breakfast offerings also receive high marks with specific mention of the chef's willingness to prepare dishes on request, including superb French omelettes and tasty miso soup. Overall, the food quality at the hotel is consistently described as excellent and delicious with substantial and inexpensive options available.
Guests also appreciate the variety of nearby dining alternatives, including restaurants and a food court in the neighboring department store. The staff is frequently commended for their friendly service and ability to make special orders possible, ensuring a pleasant dining experience.
Rooms
While some single and double rooms are described as small, others note that rooms are relatively more spacious compared to typical Japanese accommodations. Corner rooms in the annex and twin bed rooms are particularly praised for their generous size and comfort. Additionally, good room amenities, such as large beds and convenient sockets, are well appreciated.
On the downside, a few guests mention dim lighting and outdated aspects in some rooms with occasional reports of cigarette burns on furniture. However, the overall sentiment leans towards satisfaction with the cleanliness, effective layout and excellent room quality.
Guests appreciate the quietness, good bathroom and shower facilities and thoughtful amenities aimed at ensuring a good night's sleep. The rooms also offer scenic views of Matsuyama Castle and Kururin Ferris Wheel, contributing to an enjoyable stay in the city center. Despite some minor issues, the consistent highlights are the cleanliness, spaciousness and comfort of the rooms, making it a commendable choice for accommodation in Matsuyama.
Beds
Cleanliness
Guests appreciate the spaciousness of the rooms, which are not only clean but also neatly arranged and well-equipped with amenities. Despite an occasional mention of poor design in the bathroom layout, overall satisfaction with room cleanliness remains high. The public areas of the hotel, including the entrance, are frequently praised for their beautiful and sparkling clean appearance, elevating the hotel’s luxurious feel.
The attention to cleanliness by the staff receives commendations with guests mentioning their friendly and attentive service in keeping the environment hygienic and comfortable. All in all, the commitment to maintaining a clean and inviting space appears to significantly enhance the guest experience at this hotel.
Staff
Staff were frequently described as polite, considerate and accommodating, often going above and beyond to ensure a pleasant stay. Guests appreciated recommendations for local dining and detailed assistance with various queries. The smiling, courteous and respectful nature of the staff left a lasting positive impression. Even when dealing with a higher volume of guests, the staff's response remained exemplary. The hotel's customer service standard is evidently high, contributing to an overall fantastic experience noted by many guests.
Wi-Fi
Parking
4 Star
Luxury
No, ANA Crowne Plaza Matsuyama by IHG doesn't have any pool.
No, a spa isn't available at ANA Crowne Plaza Matsuyama by IHG.
No, ANA Crowne Plaza Matsuyama by IHG doesn't allow dogs.
Yes, parking facilities are available at ANA Crowne Plaza Matsuyama by IHG.
Yes, ANA Crowne Plaza Matsuyama by IHG has a gym.
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