Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsComfort Inn Matthews / Charlotte is highly regarded for its convenient and accessible location, nestled in a vibrant area close to numerous dining and shopping options. Guests appreciate its proximity to major highways and downtown Charlotte, as well as the ease of walking to nearby restaurants and stores. The hotel is situated in a safe and quiet area, providing a peaceful retreat with the added benefit of free parking. The excellent location, combined with friendly staff and clean accommodations, makes it a prime choice for both comfort and accessibility.
The breakfast experience is a standout feature, offering a range of hot options, including a make-your-own waffle station, which guests find satisfying and delightful. While not gourmet, it exceeds expectations for a hotel in its price range and is appreciated for its variety, including vegan offerings. The breakfast area is praised for its cleanliness and efficient service, with staff ensuring guests have what they need.
Rooms at Comfort Inn Matthews / Charlotte are consistently described as spacious, clean, and comfortable, often exceeding guest expectations. The cleanliness and organization of the rooms are frequently highlighted, and the comfortable beds contribute to a restful atmosphere. Some guests even receive complimentary upgrades, further enhancing their satisfaction. Despite occasional mentions of room odors or outdated facilities, the value for money is generally well-appreciated.
Cleanliness throughout the hotel is a priority, with numerous reviews highlighting well-maintained and tidy accommodations. The inclusion of fridges and microwaves in rooms adds convenience. The combination of cleanliness, comfortable beds, and a quiet environment contribute to restful nights for guests.
The hotel staff receive consistent praise for their friendliness, helpfulness, and accommodating nature. The front desk, housekeeping, and other team members leave a positive impression through their courteous and professional service. This level of hospitality extends throughout the hotel, contributing to a clean and comfortable environment.
The hotel's beds are noted for their comfort, providing a great night's sleep for many guests. While some mixed feedback on pillows and firmness exists, the overall sentiment remains positive regarding the sleeping arrangements.
Overall, Comfort Inn Matthews / Charlotte is a welcoming retreat offering excellent value for money. Its prime location, cleanliness, and friendly staff make it an ideal choice for budget-conscious travelers seeking quality accommodations. Despite being a three-star establishment, it consistently exceeds expectations with its quality service and facilities, making it a reliable choice for both business and leisure travelers. Show more
Read review summaries for all categories
Categories
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Queen Room with Two Queen Beds - Non-SmokingThis room features a small refrigerator, microwave, and coffee-making facilities. A 32-inch flat-screen cable TV is included. An en suite bathroom with a hairdryer and ironing facilities are also provided.
King Room - Non-SmokingThis room features a small refrigerator, microwave, and coffee-making facilities. A 32-inch flat-screen cable TV is included. An en suite bathroom with a hairdryer and ironing facilities are also provided.
King Room - Accessible/Non-SmokingThe spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, a carpeted floor and heating. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Nestled in a vibrant area, Comfort Inn Matthews / Charlotte boasts a location that caters well to those looking for convenience and accessibility. Guests frequently highlight its proximity to a variety of dining and shopping options, making it an ideal spot for individuals keen on exploring local amenities. The surrounding area offers easy access to the highway, facilitating straightforward navigation to downtown Charlotte and other attractions. Visitors appreciate the option to walk to many nearby restaurants and stores, enhancing their overall experience with a hassle-free and enjoyable stay. Moreover, free parking adds to the convenience, allowing guests to explore the vicinity without any worries. The hotel receives praise for being situated in a safe and quiet area, providing a peaceful retreat despite being in the heart of activity. The friendly staff and clean accommodations complement the prime location, ensuring a welcoming environment for guests. With its excellent location near the Charlotte Airport and other significant landmarks, the hotel stands out as a favorable choice for travelers seeking both comfort and accessibility.
Breakfast
The breakfast experience at Comfort Inn Matthews/Charlotte stands out as one of the highlights of the stay. Guests are pleased with the range of choices, noting the availability of hot options including sausage, bacon, and the popular make-your-own waffle station. The breakfast provides a complimentary and satisfying start to the day, with many reviews describing it as great, good, or even excellent by American standards. The breakfast area is set up nicely and kept very clean, although some guests mention it could be a bit cramped. The friendly staff managing breakfast service adds a positive note to the experience, ensuring everything is well stocked and guests are attended to efficiently.
While the breakfast is not gourmet, it exceeds expectations for a hotel in its price range. Families particularly appreciate the variety, including options for those with dietary preferences, like vegan offerings. While some reviews mention a desire for more fruit choices and diversity in hot food, the overall consensus reflects a delightful morning meal that contributes positively to the stay. Special touches, such as complimentary lemon water in the lobby, further enhance the hotel's amenability, making breakfast at Comfort Inn Matthews/Charlotte a noteworthy feature for guests.
Rooms
The Comfort Inn Matthews/Charlotte receives praise for its spacious, clean, and comfortable rooms, consistently mentioned as a highlight of guest experiences. The overall size of the accommodations frequently exceeds guests' expectations, providing ample space and comfort. Cleanliness stands out as a common positive note, with rooms often described as spotless, well-kept, and organized. The beds are noted for being comfortable, enhancing the restful atmosphere of the rooms. Many guests benefitted from complimentary upgrades to even more spacious accommodations, such as the presidential suite, adding to their satisfaction.
While most guests enjoyed their stay, some flagged issues such as room odors or a mustiness that occasionally detracted from the experience. Although these issues were not universally reported, they are worth considering. Despite these occasional setbacks, the air conditioning and facilities are generally in good condition, offering a cozy yet functional environment. The hotel is appreciated for its value, with many guests noting their room's aesthetics and comfort level as surprising for the price point. Finally, the staff received accolades for their friendly and accommodating service, further enhancing the welcoming atmosphere of the hotel.
Beds
The Comfort Inn Matthews / Charlotte receives high praise for its beds, with many guests noting that they are comfortable, super comfy, and provide a great night's sleep. Several reviewers describe the beds as very or extremely comfortable, with some delighting in their firmness and freshness. While there are occasional reports of firmness or discomfort, especially with the mattresses, the overall sentiment leans toward satisfaction. The pillows receive mixed feedback, with some guests finding them comfortable while others mention they are small or slightly uncomfortable. Regardless of these minor issues, many guests appreciate the tranquility and cleanliness of the rooms, adding to the overall positive experience. The overall perception is that the hotel provides a great value stay with comfortable sleeping arrangements.
Cleanliness
Comfort Inn Matthews/Charlotte appears to prioritize cleanliness and guest satisfaction. Many reviews highlight that the rooms are very clean, comfortable, and well-maintained, offering a pleasant stay for travelers. Guests repeatedly noted the cleanliness of the property, praising its tidy upkeep. The staff is frequently mentioned as friendly and accommodating, going above and beyond to meet guests' needs, which contributes positively to the overall experience. Rooms come equipped with fridges and microwaves, adding convenience for guests. Despite some remarks about outdated facilities and occasional unpleasant odors, the hotel is generally appreciated for its cleanliness and relaxing atmosphere. The combination of clean and spacious rooms with a comfortable bed often ensures a great night's sleep for visitors. This, alongside good breakfast options and a quiet environment, makes the hotel a solid choice for budget-conscious travelers seeking quality accommodations.
Staff
The reviews for Comfort Inn Matthews / Charlotte highlight the consistently positive experiences guests have with the hotel staff. Guests frequently describe the team as friendly, helpful, and accommodating. The front desk personnel, in particular, are noted for their welcoming demeanor, with specific mentions of individuals who provided exceptional service. Housekeeping and other staff members are also praised for their courteous and professional approach. Reviewers appreciate the staff's readiness to assist with directions and special requests, adding to the overall pleasant stay. The polite and attentive service extends to all areas of the hotel, contributing to a clean and comfortable environment for guests. This level of hospitality, combined with the hotel's convenient location near restaurants, ensures a satisfying experience for travelers.
3 Star
Nestled in a convenient and safe location, the Comfort Inn Matthews / Charlotte offers a welcoming retreat for travelers. Guests consistently praise the hotel's cleanliness and comfort, noting the well-appointed rooms that make for a truly pleasant stay. The location is ideal for easy access to various restaurants and shopping options. The friendly and helpful staff, including exceptional housekeepers and an amiable front desk team, contribute to a warm and inviting atmosphere. Guests feel secure and at ease, emphasizing the quiet and peaceful environment. The hotel provides excellent value for money, making it a suitable option for both brief stays and those seeking comfort on a budget. Despite being a three-star establishment, it exceeds expectations with its quality service and facilities. Many guests express satisfaction with their experience, often stating their intention to return. Whether for business or leisure, this hotel presents itself as a reliable choice for travelers seeking a good night's rest and convenience without breaking the bank.
No, Comfort Inn Matthews / Charlotte doesn't have any pool.
No, a spa isn't available at Comfort Inn Matthews / Charlotte.
No, Comfort Inn Matthews / Charlotte doesn't allow dogs.
No, parking facilities aren't available at Comfort Inn Matthews / Charlotte.