Gaviana Resort

Mazatlan , , Avenida Playa Gaviotas,100 Zona Dorada (Show on Map)
8.6
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsGaviana Resort receives mostly positive reviews, highlighting its exceptional location, beautiful beachfront and friendly staff as key strengths. Situated in the heart of Mazatlán's Golden Zone, the resort offers direct access to the beach and proximity to various attractions, restaurants and shops, making it a favorite for tourists looking to explore without straying far from their lodgings. Guests appreciate the clean, spacious rooms with comfortable beds and beautiful ocean views, contributing to a relaxing stay.

The resort's breakfast buffet is praised for its delicious variety and quality, although some guests feel the cost is high and service inconsistent. Dinner experiences vary with positive feedback on the taste and reasonable pricing of some dishes but also criticisms on the lack of variety, high prices and slow service. The resort features well-maintained, spacious pools that are particularly popular with children, providing a mix of relaxation and recreation.

Family-friendly amenities are a standout with ample accommodation options catering to larger groups and a generally lively atmosphere suitable for children. However, roadworks and street repairs can occasionally make it challenging for families with small children.

Cleanliness garners mixed reviews; many guests find the resort well-maintained and hygienic, but others note instances of less-than-optimal room and pool cleanliness. Furthermore, noise pollution from nearby bars and clubs, outdated furnishings and occasional pest issues detract from the otherwise comfortable accommodations.

The staff are often highlighted as friendly and attentive, contributing positively to the guest experience. Nevertheless, some reviews point to the need for improved consistency and responsiveness, particularly within the restaurant and bar service areas.

Finally, while the resort excels in many aspects, its Wi-Fi service is a significant drawback, frequently cited as slow, unstable and difficult to connect.

Overall, Gaviana Resort serves as an attractive destination for those seeking a prime beachfront location and family-friendly environment, despite some areas needing improvement.
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Categories
Beachfront Hotel

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa
Spa facilities:
Heated pool(s) - Number: 1
Private massage and treatment room(s) - Number: 1
Sauna(s) - Number: 1
Steam room(s) / Hammam(s) - Number: 1
Hot tub(s) / Jacuzzi(s) - Number: 1
Private bath(s) - Number: 6
Relaxation Room(s) - Number: 2
Fitness area
Spa facilities opening hours: 09:00 - 17:00 / On Mondays the spa is closed.
Cost for using spa facilities: Depends on the service.
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Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Gym

Hotel with Outdoor Pool

Room Types
Patmos This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Cristiana Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a wardrobe as well as pool views. The unit has 1 bed.

Mykonos The air-conditioned suite features 1 bedroom and 2 bathrooms with a bath and a hairdryer. The suite provides a tea and coffee maker, executive lounge access, a seating area, a flat-screen TV with cable channels, as well as garden views. The unit offers 1 bed.

Creta This suite comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Guests can make meals in the kitchenette that features a refrigerator, an oven, a microwave and a tea and coffee maker. Boasting a terrace with sea views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 2 beds.

Estefanos The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. This suite has a tea and coffee maker, executive lounge access, a flat-screen TV with cable channels and a terrace. The unit offers 1 bed.

Rodas This suite comprises 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Featuring a terrace with sea views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 3 beds.

Guest Reviews
8.6
Very Good
Location
Gaviana Resort enjoys a stellar reputation, primarily due to its exceptional location. Nestled right in the heart of the Golden Zone of Mazatlán, this beachfront property offers guests easy and direct access to the sea, creating a perfect setting for beach lovers. The convenience of being super close to the boardwalk (Malecón), various restaurants, shops, casinos and bars has been frequently highlighted, making it a favored choice for those seeking vibrant surroundings without the need to venture far.

The proximity to the city center and key tourist attractions such as the Mazatlán letters adds to its appeal, facilitating easy exploration of the city. Many reviews praise the beautiful, clean and spacious rooms, combined with the comfort of the beds, ensuring a pleasant stay. Additionally, the resort's pools and ocean views provide a relaxing and scenic experience.

Guest feedback also mentions the friendly and attentive staff, enhancing the overall experience. Apart from the prime location, the facilities are well-maintained and appealing, making Gaviana Resort an attractive destination for both rest and activity. Whether it’s strolling along the beach, enjoying the nearby dining options or simply relaxing by the pool, the hotel's location ensures that everything guests might need is within easy reach.

Breakfast
Gaviana Resort offers a pleasant dining experience with its good food and stunning ocean view at the hotel restaurant. The breakfast buffet receives praise for its delicious variety and quality with many guests noting how enjoyable the meals are. However, some guests find the buffet prices to be high and not reflective of the value offered. There is feedback suggesting an all-inclusive plan could be beneficial. The service at breakfast can be inconsistent with some guests experiencing unresponsive waitstaff. Overall, while the breakfast offerings are commendable in taste and selection, the cost and service aspects could see improvements.

Dinner
Gaviana Resort offers a mixed dining experience according to guest reviews. The positive highlights focus on the excellent pool and buffet with several guests noting that the food was delicious, particularly mentioning the marlin tostadas. Additionally, some appreciated the restaurant for serving good food at a reasonable price.

However, there were several areas for improvement. Some guests found the food to be lacking in taste and variety, deeming it normal for a hotel but not particularly enjoyable. The price of meals and the buffet were also noted as expensive by a number of reviewers. Moreover, service issues were a recurring theme with some guests reporting slow service and poor waiter attention.

Overall, dining at Gaviana Resort has its moments of excellence but also faces notable inconsistencies in quality and service.

Rooms
Gaviana Resort offers a mixed bag of experiences when it comes to its rooms with notable highlights and some areas needing improvement. On the positive side, many guests have appreciated the spaciousness and comfort of the rooms with numerous compliments directed toward the very comfortable beds. Rooms are often described as clean and some even praise the beautiful views from rooms facing the sea or pool.

The resort’s suites are specifically recognized for being large and accommodating, featuring amenities such as kitchenettes and multiple bathrooms. The climate control within the rooms generally ensures a pleasant atmosphere and the service from staff often receives positive mentions for their attentiveness and friendliness.

However, the resort shows its age in several aspects. Complaints are common about outdated and poorly maintained furnishings with particular criticism directed at old and noisy air conditioning units, leaking ceilings and dampness. Noise pollution appears to be a significant issue, especially for rooms facing loud bars or nightclubs, causing disturbances late into the night.

Additionally, some guests faced problems with cleanliness, encountering ants, cockroaches and rooms that were not sufficiently prepped, such as missing towels and dusty surfaces. While the air conditioning is generally functional, there have been instances where it either did not cool the room adequately or made excessive noise.

Overall, if Gaviana Resort addresses the issues of noise, maintenance and cleanliness, it could significantly improve the guest experience, as the location and room sizes offer a solid foundation for an enjoyable stay.

Beds
Gaviana Resort has received high praise for its beds across various guest reviews. The majority of the feedback highlights the comfort and cleanliness with many guests describing the beds as very comfortable and even deliciously soft. The mattresses and pillows are frequently noted for their comfort, contributing positively to the overall guest experience. Some guests specifically mentioned the large size of the rooms and bedding, adding to the overall comfort.

However, there are a few points where improvements could be made. Some guests noted that the mattresses are old or sagging and there were occasional mentions of hard pillows. A few reviews pointed out finding hairs in the bedding and some concerns about room conditions, such as non-functional power outlets near the beds.

Overall, while there are areas for improvement, the comfort of the beds at Gaviana Resort remains a standout feature, greatly appreciated by many guests. The friendly staff, good room sizes and clean environment further enhance the lodging experience, making it a notable choice for travelers seeking a comfortable stay.

Cleanliness
Gaviana Resort has garnered mixed reviews regarding its cleanliness, as highlighted by guest feedback. Many guests commend the resort's consistent cleanliness, noting that the rooms are very clean, spacious and well-maintained. Daily cleaning is a standard practice, ensuring a spotless and hygienic environment. The hotel's facilities, including the pool and green areas, are also generally described as clean and pleasant. Friendly and kind cleaning staff contribute to a positive experience for many guests.

However, there are notable inconsistencies. Some guests pointed out that room cleanliness was occasionally lacking with instances of dirty bathrooms, uncleaned windows and incomplete cleaning tasks such as missing towels or not sweeping under beds. Issues such as unpleasant odors from the bathroom and air conditioning, presence of mosquitoes and even sightings of cockroaches have been mentioned. The state of the pool has also been criticized at times with reports of dirty conditions.

While the location and views from the room are frequently praised, the need for more thorough supervision and consistent cleaning practices is evident. Ensuring the provision of cleaning amenities like hand sanitizers and regular sanitization of common areas could enhance the overall guest experience at Gaviana Resort.

Staff
The staff at Gaviana Resort generally receive high marks for their friendliness and attentiveness. Many guests highlighted the super friendly and approachable nature of the staff, noting their courteous behavior and willingness to help with various issues such as AC and noise complaints. Specific employees like Lupita the housekeeper, bellboy Erik and cleaner Ramona were mentioned for their friendliness and professionalism.

The reception staff generally received positive comments with guests finding the check-in process to be smooth despite occasional complaints about slow service and lack of staff at peak times. Most guests felt well-attended and appreciated the free courtesy cocktail upon arrival which set a welcoming tone.

However, there were some mixed experiences. While many found the staff to be exceptional, others felt a clear divide in service quality. Some mentioned that certain staff members could improve their attitude and attentiveness. Issues such as restaurant staff being unresponsive, rude waiters at the bar and slow service were cited. Additionally, there were complaints about staff walking into rooms without permission, not bringing requested items like shampoo or coffee and a few incidents of rudeness from both front desk personnel and bar staff.

Service quality varied with some guests praising the prompt and efficient assistance received, particularly in addressing technical issues like the AC, while others noted a lack of sufficient staff and slow service in the restaurant and bar areas. The attention and treatment by staff were generally good, but consistency seemed to be an area needing improvement.

Overall, while the resort enjoys a largely positive reputation for its friendly and helpful staff, there is room for improvement in terms of consistency and responsiveness, especially in the restaurant and bar services.

Wi-Fi
Gaviana Resort offers a pleasant vacation experience but seems to struggle significantly with its Wi-Fi services. Multiple guests have reported issues with slow, unstable and often disconnected internet connections throughout their stay. Some found the Wi-Fi signal weak or non-existent in their rooms and even at the reception area. Attempts to connect were frequently met with difficulty, often requiring guests to repeatedly reconnect or failing to connect altogether.

Despite the resort's claims of providing high-speed internet, guests frequently experienced extremely slow speeds and intermittent connectivity, which affected their overall stay. There were also mentions of poor TV connectivity accompanying the Wi-Fi issues, adding to the frustration.

While the resort excels in other areas, it is clear that their Wi-Fi service needs significant improvement to meet guest expectations and assure a more comfortable and connected stay.

Pool
The pool area at Gaviana Resort has garnered significant attention from guests and generally, the feedback leans positively. Visitors appreciate the multiple pools available, describing them as spacious and well-maintained. There are pools suitable for both children and adults, as well as a very large pool ideal for swimming. Guests specifically noted that the pool area provides excellent moments of relaxation and direct access to the beach is a definite plus. Additionally, the swimming pool was highlighted as clean and beautiful with some commenting on the pool's popularity among kids.

However, there are mixed reviews regarding cleanliness and maintenance. While many guests found the pools to be very clean, others reported instances where the pool was dirty, especially due to the pool being open to the public and crowded at certain times. The water temperature was also a point of contention with several mentions of the pool being too cold during the cool season. Operational hours for the pool also received criticism; many found the pool schedule too restrictive, closing too early in the evening.

The resort features heated pools, shaded areas and easy access from the pool to the beach, making it a versatile spot for relaxation and recreation. Despite some noted issues with pool accessibility and staff interactions, most guests expressed enjoyment and satisfaction with the pool facilities at Gaviana Resort.

Beach
Gaviana Resort boasts a prime beachfront location in Mazatlán, offering direct and convenient access to a picturesque beach area. Guests consistently highlight the beach's cleanliness, describing it as super clean and well-maintained. The resort is perfectly situated for those looking to enjoy a peaceful and clean beach experience, just steps away from their accommodations.

While the beach itself is often praised for its beauty and serenity, guests do raise concerns about occasional overcrowding due to day passes granted to locals. This influx can make the beach and pool areas busier, particularly during peak times, impacting the availability of loungers and other beach facilities. Some reviewers also noted a lack of beach umbrellas, which could be a drawback for those seeking shade.

The beachfront access is a significant draw, providing a seamless transition from the hotel to the sand and sea. Many guests enjoyed the convenience and comfort of the beachfront loungers and the well-maintained area in front of the hotel.

Overall, Gaviana Resort's location offers an excellent opportunity to relax and enjoy one of Mazatlán's best beaches, despite the occasional crowd and minor facility issues. It's a great spot for both enjoying the ocean view and taking leisurely walks along the shore.

Parking
Gaviana Resort offers a variety of parking options, including private on-site parking and a spacious parking lot that caters well to guests. Generally, visitors find parking adequate even during busy periods. Positive feedback highlights the availability of good parking spaces and mentions the quality of the parking lot, which tends to meet most guests' needs.

However, there are some notable caveats. Guests have mentioned occasional challenges, such as insufficient parking spaces and periods when street repairs impede access. Some have experienced a long walk from the parking lot to the hotel, especially when the resort utilized a rented parking area farther away due to construction works on the access road. Additionally, a few guests wished for improved treatment by the parking staff and pointed out that parking can be a bit crowded at times.

Overall, Gaviana Resort provides decent parking facilities, but it's wise to prepare for minor inconveniences, especially during high-traffic times or ongoing construction.

Family
Gaviana Resort is widely praised for its family-friendly atmosphere, making it an excellent choice for visitors traveling with children. The hotel boasts a family-sized two-bedroom room, providing ample space and comfort for families. Guests have noted the resort's environment as ideal for families and friends with many recommending it for those groups.

While the resort is filled with kids, creating a lively and energetic ambiance, it also introduces some challenges. The ongoing roadworks and street repairs make traveling with small children cumbersome, affecting the ease of access, especially when managing baggage. Parking has also been cited as a concern, adding to the logistical difficulties for families.

Despite these hurdles, several families have expressed that they had a lovely time at Gaviana Resort, attributing their positive experiences to the excellent atmosphere and the overall comfort provided. However, potential visitors should remain cautious as there have been safety concerns, such as an incident involving a child at the pool. Although generally positive, these factors might make some families reconsider returning.

Nightlife
The Gaviana Resort is a hotspot for those who love vibrant nightlife. Guests frequently highlight the hotel's proximity to bars, restaurants and nightclubs, making it ideal for those looking to enjoy lively evenings. However, this close connection to the nightlife scene also brings some drawbacks. Many reviews note the excess noise from nearby clubs and bars with music often playing loudly into the night. This can make the hotel less suitable for those seeking a peaceful and relaxing stay. Additionally, the pool area can be quite crowded and sometimes unregulated with reports of unsafe glass bottles and noisy groups. Overall, Gaviana Resort offers a dynamic environment that is perfect for night owls but might not be the best choice for those looking to unwind in quiet surroundings.

Business
Gaviana Resort receives mixed feedback from business travelers. The hotel is generally considered good for business stays, featuring business facilities and a cafe that caters specifically to business travelers. The property is often bustling with business guests and offers good value for the price, reflecting the positive sentiment surrounding its customer service. However, some aspects may fall short of expectations; for instance, the internet speed is reportedly extremely slow and the cleaning schedules are seen as inconvenient. Conference facilities, while present, have been noted as smaller than anticipated. Guests should also be aware that the restaurant's early closing times might not suit those who require late dining options. Despite these drawbacks, Gaviana Resort maintains a reputation for being a good choice for business stays.

Outdoor Pool
Gaviana Resort boasts impressive outdoor pool facilities that have garnered positive feedback from guests. The pools are described as beautiful and well-maintained with daily cleaning ensuring they remain in pristine condition. The heated pool and its comfortable ambiance receive special mention, as does the appeal of a cool dip at night. Guests appreciate the resort's spacious pool areas and the overall good size of the swimming pool. However, some noted that the pool closes early. Nevertheless, the resort’s outdoor pool remains a highlight, contributing significantly to the well-perceived quality of the facilities.

Beachfront
Gaviana Resort enjoys a prime beachfront location, offering direct access to one of Mazatlán's best stretches of sand. Guests highly appreciate the scenic oceanfront views and the convenience of being right on the beach. The resort's proximity to the beach provides a great value for money, making it an excellent choice for beach lovers.

The pool and beach areas connect seamlessly, allowing for easy transitions between swimming in the pool and taking a dip in the ocean. Despite some occasional overcrowding due to day passes for locals, the overall experience of staying so close to the water is described as highly enjoyable and relaxing.

The beachfront is not only beautiful but also spacious, providing ample room for guests to spread out and enjoy their surroundings. Direct access from the hotel to the beach ensures that the sea is just a short walk away, enhancing the overall convenience for guests. In summary, Gaviana Resort offers a fantastic, scenic and practical beachfront experience, making it a popular choice for those looking to stay by the sea in Mazatlán.


Yes, Gaviana Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Gaviana Resort. For more information, read the answers to the Spa questionnaire

No, Gaviana Resort doesn't allow dogs.

No, parking facilities aren't available at Gaviana Resort.

Yes, Gaviana Resort has a gym.

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