Grand Mirage Hotel
Ma‘abilah
23.62744900,
58.14195800
,
Al Nuzhah Street,way No 8745,mabela -landmark Mall Of Muscat Muscat-oman
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Summary of reviewsGrand Mirage Hotel offers a blend of convenience and entertainment, particularly catering to guests seeking easy access to shopping centers, malls and dining options. Its strategic location is praised for its proximity to essential services and overall cleanliness of the surroundings, providing a positive first impression for many visitors.
The breakfast service, however, tends to fall short of expectations. Issues such as late service commencement, lack of variety and occasional booking discrepancies contribute to an overall lackluster breakfast experience. Improvements in punctuality and meal diversity could significantly enhance this aspect of guests' stay.
The hotel shines in evening entertainment, offering vibrant nightlife options like night parties, a dance floor and morning dance music. This energy is appreciated by some guests but can be a disturbance for those seeking a tranquil retreat due to the loud music continuing until dawn.
Room experiences vary with positives including spacious and well-laid-out areas. Some guests commend the rooms for being clean and organized. However, the negatives, such as cleanliness issues, bad odors and the presence of insects, often overshadow these attributes. Amenities like non-functioning TVs and inadequate air conditioning also contribute to a less satisfactory stay, suggesting that the hotel’s rooms need considerable improvements.
Cleanliness across the hotel receives mixed reviews. While some guests find the hotel clean and the furniture good, many others cite serious deficiencies like the presence of cockroaches, dirty upholstery and inadequate housekeeping. The hotel's overall cleanliness standard requires significant attention to meet guest expectations.
Staff interactions also receive varied feedback. Positive remarks highlight friendliness, particularly from Filipino and Omani employees, along with quick service and professional demeanor. However, experiences of unprofessional behavior, slow service and lack of responsiveness are also reported, indicating room for improvement in staff training and guest interaction.
For families, the Grand Mirage Hotel may not be the ideal choice. The presence of bars, nightclubs and loud music often creates an unsuitable environment for families, especially those with young children. Guests seeking a quiet, restful stay frequently report disturbances, making the hotel less recommended for a family-oriented visit.
The comfort of the beds is a recurring positive with many guests finding them pleasant and conducive to restful sleep. Nonetheless, cleanliness concerns regarding bedding and unclean rooms diminish this positive aspect, pointing to the need for improved housekeeping practices.
In summary, while the Grand Mirage Hotel offers strategic location benefits and lively entertainment, it faces significant challenges in areas of cleanliness, breakfast service, room maintenance and creating a family-friendly environment. Addressing these issues could significantly enhance the overall guest experience.
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The breakfast service, however, tends to fall short of expectations. Issues such as late service commencement, lack of variety and occasional booking discrepancies contribute to an overall lackluster breakfast experience. Improvements in punctuality and meal diversity could significantly enhance this aspect of guests' stay.
The hotel shines in evening entertainment, offering vibrant nightlife options like night parties, a dance floor and morning dance music. This energy is appreciated by some guests but can be a disturbance for those seeking a tranquil retreat due to the loud music continuing until dawn.
Room experiences vary with positives including spacious and well-laid-out areas. Some guests commend the rooms for being clean and organized. However, the negatives, such as cleanliness issues, bad odors and the presence of insects, often overshadow these attributes. Amenities like non-functioning TVs and inadequate air conditioning also contribute to a less satisfactory stay, suggesting that the hotel’s rooms need considerable improvements.
Cleanliness across the hotel receives mixed reviews. While some guests find the hotel clean and the furniture good, many others cite serious deficiencies like the presence of cockroaches, dirty upholstery and inadequate housekeeping. The hotel's overall cleanliness standard requires significant attention to meet guest expectations.
Staff interactions also receive varied feedback. Positive remarks highlight friendliness, particularly from Filipino and Omani employees, along with quick service and professional demeanor. However, experiences of unprofessional behavior, slow service and lack of responsiveness are also reported, indicating room for improvement in staff training and guest interaction.
For families, the Grand Mirage Hotel may not be the ideal choice. The presence of bars, nightclubs and loud music often creates an unsuitable environment for families, especially those with young children. Guests seeking a quiet, restful stay frequently report disturbances, making the hotel less recommended for a family-oriented visit.
The comfort of the beds is a recurring positive with many guests finding them pleasant and conducive to restful sleep. Nonetheless, cleanliness concerns regarding bedding and unclean rooms diminish this positive aspect, pointing to the need for improved housekeeping practices.
In summary, while the Grand Mirage Hotel offers strategic location benefits and lively entertainment, it faces significant challenges in areas of cleanliness, breakfast service, room maintenance and creating a family-friendly environment. Addressing these issues could significantly enhance the overall guest experience.
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Guest Reviews
Nestled in a location that's both praised and critiqued, Grand Mirage Hotel offers close proximity to essential services, including shopping centers, malls and a variety of dining options. Guests appreciate its strategic positioning, making it easy to access various entertainment spots and establishments. The hotel's surrounding cleanliness is often highlighted, contributing positively to the overall experience.
However, the hotel is not without its drawbacks. The main issue that repeatedly surfaces is the challenging access due to unpaved roads, making it difficult for visitors to reach the hotel seamlessly. Despite being close to services, the hotel is situated in a somewhat remote area, adding to the sense of inconvenience for some.
While the proximity to the highway and services is a significant plus, the contribution of noise due to nearby bars and nightlife can deter those seeking a tranquil stay. Additionally, the hotel's distance from the airport, exacerbated by heavy traffic, means that a commute can sometimes extend to an hour, potentially reducing its appeal for travelers prioritizing convenience.
Overall, Grand Mirage Hotel's location garners mixed reviews, celebrated for its access to amenities and lamented for its less-than-ideal roads and occasional noise disturbances.
The breakfast service at the Grand Mirage Hotel has garnered mixed reactions from its guests. A recurrent concern is the late commencement of breakfast, being served only after 9 AM, which poses significant inconvenience for business travelers and early risers. Some guests have mentioned waiting for extended periods with occasional discrepancies between advertised breakfast times and actual service availability due to staff delays.
Additionally, the quality and variety of the breakfast have been points of contention. Guests frequently describe the breakfast as below average, simple and monotonous with a repeated call for more diverse options rather than the same meal being offered daily. Issues with bookings and charges for breakfast have also been reported with a few guests being unexpectedly asked for additional payments despite breakfast being included in their bookings.
The overall experience with the breakfast at Grand Mirage Hotel seems to highlight the need for improved punctuality, variety and clarity in their breakfast service to meet guest expectations effectively.
The Grand Mirage Hotel offers an energetic nightlife for guests seeking evening entertainment, including night parties, drinks and a dance floor. Morning dance music is a feature that some guests may appreciate. However, those looking for a more tranquil stay may experience disturbances, as loud music from the bar and noise from nightclubs often continue until dawn, creating a challenging environment for a restful sleep. Additionally, the restaurant's responsiveness has been noted as an area needing improvement and there is a lack of tea or coffee makers in the rooms.
The guest reviews for the 'Grand Mirage Hotel' paint a mixed picture of the room experience. On the positive side, the rooms are described as spacious and with a good layout. They are organized with some guests noting that the rooms are clean and the space is fine. However, numerous negative aspects overshadow these attributes. The cleanliness of the rooms is a recurring issue with reports of dirt, bad smells – including smoke and food odors – and the presence of insects, including cockroaches. The rooms are also said to be small with uncomfortable beds, worn-out furniture and a lack of essential tools and accessories. Additionally, problems with room amenities such as non-functioning televisions, inadequate air conditioning, dim lighting and plumbing issues are frequent complaints. Noise is a significant issue due to the hotel's bar, disco and outside disturbances, making it difficult for some guests to sleep. Overall, while there are some positives mentioned, the numerous cleanliness and maintenance issues suggest that the hotel rooms require substantial improvements.
Guests have shared mixed experiences regarding the beds at the Grand Mirage Hotel. Many have highlighted that the beds are comfortable, often noting the pleasantness of the bed and pillows. Multiple mentions of comfortable beds suggest that a considerable number of guests found restful sleep during their stay. However, there are persistent concerns about cleanliness with several reviews pointing to issues such as dirty bedding and unclean beds in multiple rooms. While the comfort of the beds is frequently praised, the recurring reports of cleanliness problems present a significant caveat for potential visitors.
Grand Mirage Hotel presents a mixed picture when it comes to cleanliness, highlighted by both positive and negative guest experiences. Several reviewers found the cleanliness to be excellent and praised the hotel's new and clean appearance. The furniture in certain rooms was noted as good and the hotel was described as very beautiful and clean. However, these positive remarks are significantly overshadowed by numerous complaints.
Many guests expressed disappointment over various aspects, such as the presence of cockroaches and other insects in the rooms, including on the beds and in the bathrooms. The hotel facilities, unfortunately, have been reported to have a lingering smell of stale smoke and cigarettes, contributing to an overall unsatisfactory cleanliness standard. Guests also noted issues with housekeeping, citing that their requests for cleaning were often ignored or inadequately addressed. This includes reports of dirty upholstery, unchanged towels and bathrooms that were not properly cleaned.
Additionally, the lack of essential amenities such as face towels and proper bathroom drainage has been pointed out. The general consensus from these reviews underscores serious deficiencies in hygiene and cleanliness, which suggest a need for significant improvements in the hotel's housekeeping standards and maintenance practices.
The Grand Mirage Hotel has garnered mixed reviews regarding its staff. On the positive side, the reception staff are often described as friendly, helpful and cheerful with specific mentions of polite and cooperative Filipino and Omani employees. Some guests appreciated the staff's elegant and respectful demeanor, quick service and overall cleanliness of the hotel.
However, there are numerous criticisms highlighting unprofessional and rude behavior, slow service and a lack of responsiveness. Reports of shouting and noise in the halls, unhelpful interactions and staff neglecting guest statements contribute to a less favorable experience for some. The significant intervention by the general manager and particular Omani and Filipino supervisors indicates attempts to address these issues. Despite these challenges, the helpful and cooperative attitude of some staff members contributes positively to the guests' experiences at the Grand Mirage Hotel.
Grand Mirage Hotel appears to attract concerns from guests when it comes to being a family-friendly destination. Phrases extracted from guest reviews repeatedly highlight that the hotel is not suitable for families. Many guests mention a significant level of disturbance due to the presence of bars, nightclubs and loud music, which contribute to an unsuitable environment for families, especially those with young children. Additionally, the noise levels are frequently cited as a detrimental factor for those looking for a quiet and restful stay. Overall, guests do not recommend this hotel for families due to the prevalent disruptive atmosphere and lack of suitable services for younger visitors.
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Location
However, the hotel is not without its drawbacks. The main issue that repeatedly surfaces is the challenging access due to unpaved roads, making it difficult for visitors to reach the hotel seamlessly. Despite being close to services, the hotel is situated in a somewhat remote area, adding to the sense of inconvenience for some.
While the proximity to the highway and services is a significant plus, the contribution of noise due to nearby bars and nightlife can deter those seeking a tranquil stay. Additionally, the hotel's distance from the airport, exacerbated by heavy traffic, means that a commute can sometimes extend to an hour, potentially reducing its appeal for travelers prioritizing convenience.
Overall, Grand Mirage Hotel's location garners mixed reviews, celebrated for its access to amenities and lamented for its less-than-ideal roads and occasional noise disturbances.
Breakfast
Additionally, the quality and variety of the breakfast have been points of contention. Guests frequently describe the breakfast as below average, simple and monotonous with a repeated call for more diverse options rather than the same meal being offered daily. Issues with bookings and charges for breakfast have also been reported with a few guests being unexpectedly asked for additional payments despite breakfast being included in their bookings.
The overall experience with the breakfast at Grand Mirage Hotel seems to highlight the need for improved punctuality, variety and clarity in their breakfast service to meet guest expectations effectively.
Dinner
Rooms
Beds
Cleanliness
Many guests expressed disappointment over various aspects, such as the presence of cockroaches and other insects in the rooms, including on the beds and in the bathrooms. The hotel facilities, unfortunately, have been reported to have a lingering smell of stale smoke and cigarettes, contributing to an overall unsatisfactory cleanliness standard. Guests also noted issues with housekeeping, citing that their requests for cleaning were often ignored or inadequately addressed. This includes reports of dirty upholstery, unchanged towels and bathrooms that were not properly cleaned.
Additionally, the lack of essential amenities such as face towels and proper bathroom drainage has been pointed out. The general consensus from these reviews underscores serious deficiencies in hygiene and cleanliness, which suggest a need for significant improvements in the hotel's housekeeping standards and maintenance practices.
Staff
However, there are numerous criticisms highlighting unprofessional and rude behavior, slow service and a lack of responsiveness. Reports of shouting and noise in the halls, unhelpful interactions and staff neglecting guest statements contribute to a less favorable experience for some. The significant intervention by the general manager and particular Omani and Filipino supervisors indicates attempts to address these issues. Despite these challenges, the helpful and cooperative attitude of some staff members contributes positively to the guests' experiences at the Grand Mirage Hotel.
Family
No, Grand Mirage Hotel doesn't have any pool.
No, a spa isn't available at Grand Mirage Hotel.
No, Grand Mirage Hotel doesn't allow dogs.
Yes, parking facilities are available at Grand Mirage Hotel.
Yes, Grand Mirage Hotel has a gym.
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