Mecca21.42232300,
39.85032800,
Al Amir Mansur Ibn Abdul Aziz 1(Show on Map)
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1 room2 guests1 room, 2 guests
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Summary of reviewsThe 'Hotel Apartments' enjoy an advantageous location, positioned conveniently close to the Haram, making it accessible within a short walk or quick drive, along with easy access to essential amenities like grocery stores, restaurants and shops. The transport connectivity, including complimentary transportation services, adds to the guests’ convenience, making it a practical choice for visitors.
While the breakfast offerings received mixed reviews with many guests finding the quality poor and the options limited, the cleanliness and treatment from staff during breakfast hours were praised by some. Improvements in breakfast service could enhance guest satisfaction considerably.
The reviews regarding the rooms at 'Hotel Apartments' are varied. Positively, some guests appreciated the spaciousness, cleanliness and amenities like large fridges, irons and hair dryers. Nevertheless, there were numerous complaints about small room sizes, improper room assignments, lack of essential amenities, maintenance issues, uncomfortable beds, poor soundproofing and insufficient room services. Overall, while some rooms met guest expectations, significant improvements are needed in room accommodations and services.
Cleanliness feedback was mixed as well. Some guests praised the cleanliness of the rooms and bathrooms, while others mentioned issues like poor hygiene, dirty conditions, stained sheets and unpleasant smells. The presence of insects, damaged health tools and old furniture indicates that more consistent cleaning standards are necessary.
The hotel staff received a mix of positive and negative reviews. Guests generally found the staff to be nice, respectful and helpful. However, there were significant complaints about the reception staff, including uncooperative, inexperienced and sometimes rude behavior. Specific negative incidents with the staff further detract from the overall service experience.
The wifi service at the hotel also garnered mixed feedback. Some guests faced slow internet speeds, intermittent connectivity and weak signals, indicating a need for improved internet service to meet guest expectations effectively.
For families, 'Hotel Apartments' offers several accommodations, making it suitable for large family groups. However, some reviews mentioned that the rooms might be too small for families and there were concerns about privacy and the availability of family services nearby.
In summary, while 'Hotel Apartments' have several strengths, particularly in their prime location and certain helpful amenities, there are critical areas for improvement in their breakfast offerings, room conditions, cleanliness standards, staff service and wifi connectivity to ensure a better guest experience. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
3-Star Hotel
Room Types
Guest Reviews
Location
The Hotel Apartments benefit greatly from their prime location. Positioned conveniently close to the Haram, the holy mosque is accessible within a short walk of 10 to 15 minutes or just 3 minutes by car. The hotel's favorable setting allows easy access to essential amenities such as grocery stores, restaurants and shops, making it a practical choice for visitors. The area’s transportation connectivity is an added advantage with buses available to the Haram and complimentary transportation services enhancing mobility. Additionally, the main street location contributes to easy navigation and further adds to the convenience for guests.
Despite the high remarks for its location and cleanliness, some concerns were noted, particularly regarding the slow internet speed and the discrepancies between online presentations and the actual appearance of the hotel. Nonetheless, the overall sentiment highlights the hotel's excellent positioning and accessibility, which are its strongest attributes.
Breakfast
Hotel Apartments receives mixed reviews regarding its breakfast offerings. While some guests note the breakfast is good, the majority find it to be simple and modest with several commenting that the quality is poor. Many guests explicitly state the breakfast was not at all good, describing it as basic or incomplete and mentioning that it does not meet their expectations.
On the positive side, a few guests appreciated the good cleanliness and treatment from staff. However, frequent comments about the breakfast being poor or limited suggest that Hotel Apartments may need to improve its breakfast service to better satisfy its guests. Cleanliness was generally noted positively, though specific critiques mentioned dirty bed sheets and issues with room service. Overall, while there are some praises, the breakfast could benefit from significant enhancements to provide a more consistent and enjoyable experience.
Rooms
The reviews for Hotel Apartments highlight a mix of experiences regarding the rooms. On the positive side, several guests appreciated the spaciousness of some apartments and the cleanliness of the rooms and bathrooms. The presence of large fridges in the rooms was noted as a beneficial feature and some appreciated having amenities like irons and hair dryers available.
However, there were several concerns raised that potential guests should consider. Many guests found the rooms to be quite small and there was confusion and dissatisfaction with room assignments, such as receiving twin beds instead of the booked double beds. The rooms often lacked essential amenities, such as tea and coffee facilities, kettles, adequate bathroom supplies and chairs. In some cases, there were issues with room odor, including the smell of cigarettes and incidents involving ants and insects.
Maintenance issues were notable with reports of malfunctioning washing machines, lack of hot water until maintenance arrived and general incomplete room services. The comfort of the beds was a recurring problem with guests commenting on hard mattresses, twin mattresses being joined together and sometimes experiencing single beds instead of expected doubles.
Soundproofing between rooms was deemed poor and there were complaints about bad room service, such as insufficient towels and lack of responsiveness from the reception staff. Privacy concerns were also highlighted with reports of staff behavior that made guests uncomfortable.
While the clean rooms and some spacious apartments were appreciated, overall, the reviews suggest that improvements are needed in room allocation, amenities and service responsiveness to meet guest expectations fully.
Beds
The consensus among guests at 'Hotel Apartments' indicates that the beds are generally subpar. Numerous reviewers describe the beds and mattresses as poor quality, often citing discomfort and inconvenience. Some guests have pointed out that the bedding is worn out with issues such as uncomfortable pillows and springs of medium quality. Concerns about cleanliness are prevalent; multiple reviews mention stained sheets, dirty blankets and an overall lack of clean bedding upon request. Additionally, it has been noted that in some rooms, two single beds are pushed together instead of providing a proper king-sized bed. The combination of these factors has led to an overall dissatisfaction with the sleeping arrangements at 'Hotel Apartments'.
Cleanliness
The cleanliness of 'Hotel Apartments' has garnered mixed reviews from its guests. While some highlighted that the hotel is very clean, boasting clean and tidy rooms and bathrooms, others have noted significant issues. Reports of poor hygiene, dirty conditions under beds and tables, stained sheets and unpleasant smells from towels point to a need for substantial improvement. Some guests mentioned the consistent efforts of the hospitality staff in cleaning, which is commendable, yet overall, the cleanliness level is perceived to be low and not up to expectations. The presence of insects in the bed, damaged health tools and old furniture further detract from the overall experience. Guests agree that while the rooms were occasionally very clean, the standard of cleanliness requires attention to meet higher standards consistently.
Staff
The staff at Hotel Apartments has received mixed feedback from guests, highlighting both positive and negative aspects of their service. On the bright side, many guests praised the cooperative and helpful nature of the staff. Descriptions of the staff include being very nice, respectful and available around the clock. The hotel employees are often noted for their professionalism, high morals and polite demeanor, creating an inviting and respectful environment for many visitors.
However, some significant shortcomings were also noted, particularly with the reception team. Numerous reviews pointed out that the reception staff were often uncooperative, inexperienced and in some cases, outright rude. Issues such as poor interaction, unhelpfulness and even a lack of attention to guests' needs were frequently mentioned. Specific incidents, like staff entering rooms without permission and the requirement to prove marriage status, contributed to a mixed evaluation of the staff's professionalism.
Despite the discrepancies, the positive experiences with the general hotel staff's assistance and courteous treatment do highlight potential strengths. The primary concerns seem to be centered around the reception team, indicating areas where the hotel could improve to ensure a more consistently positive experience for all guests.
Wi-Fi
The wifi service at the Hotel Apartments seems to present a mixed experience for guests. While some found it to be functional, others faced considerable challenges. Certain guests reported very slow internet speeds, intermittent connectivity and weak signals, particularly on higher floors like the ninth. There were instances where wifi was not available in the rooms at all and occasionally, guests couldn't connect even after getting the password from reception. Overall, the internet service appears to need significant improvement to meet guests' expectations.
Family
At 'Hotel Apartments,' the emphasis on catering to families is prominent. The hotel offers multiple family rooms, making it a suitable choice for large families. Guests appreciated that it is essentially a family hotel, highlighting its dedication to accommodating family groups. However, some reviews indicated that the rooms might be too small for a family seeking more space. Despite the positive aspects, concerns were raised about the privacy of families and the availability of family services nearby. Additionally, there appears to be a lack of hospitality services within the hotel itself. While the hotel excels in some areas, these aspects could be improved to provide a more comprehensive family-friendly experience.
No, شقق مفروشة محبس الجن مكة doesn't have any pool.
No, a spa isn't available at شقق مفروشة محبس الجن مكة.
No, شقق مفروشة محبس الجن مكة doesn't allow dogs.
No, parking facilities aren't available at شقق مفروشة محبس الجن مكة.