Hotel San Fernando Plaza
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Summary of reviewsHotel San Fernando Plaza in Medellin receives widespread acclaim, particularly for its prime location in the affluent Poblado neighborhood. Guests appreciate its proximity to major shopping centers, renowned restaurants and vibrant nightlife spots around Provenza and Parque Lleras. This ideal balance of accessibility and tranquility makes it a perfect choice for both leisure and business travelers.
The hotel's breakfast garners high praise for its variety, quality and exceptional service, although some guests feel there could be more vegan options and freshly prepared items. Dinner services are also well-regarded for their gourmet offerings and seasonal menus, despite occasional notes on the need for more diverse options and better organization.
Rooms at Hotel San Fernando Plaza are consistently described as clean, spacious and comfortable, featuring modern aesthetics and incredible city views. Cleanliness is a standout attribute, extending from rooms to common areas. The hotel's staff is frequently commended for their friendliness, professionalism and exceptional service across all departments, significantly enhancing the overall guest experience.
Despite some mixed feedback on the WiFi and gym facilities, the hotel's amenities, including a beautiful and well-maintained pool, receive largely positive comments. The spa is well-regarded for its quality treatments and professional staff, though there are suggestions for upgrades and better maintenance.
The hotel is particularly noted for its family-friendly atmosphere, offering amenities and services that cater well to both children and parents, making it a highly recommended choice for family vacations.
Overall, Hotel San Fernando Plaza stands out for its excellent location, cleanliness, comfortable rooms, outstanding breakfast and exceptional staff, making it a highly recommended option for travelers seeking a comfortable and enjoyable stay in Medellin.
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The hotel's breakfast garners high praise for its variety, quality and exceptional service, although some guests feel there could be more vegan options and freshly prepared items. Dinner services are also well-regarded for their gourmet offerings and seasonal menus, despite occasional notes on the need for more diverse options and better organization.
Rooms at Hotel San Fernando Plaza are consistently described as clean, spacious and comfortable, featuring modern aesthetics and incredible city views. Cleanliness is a standout attribute, extending from rooms to common areas. The hotel's staff is frequently commended for their friendliness, professionalism and exceptional service across all departments, significantly enhancing the overall guest experience.
Despite some mixed feedback on the WiFi and gym facilities, the hotel's amenities, including a beautiful and well-maintained pool, receive largely positive comments. The spa is well-regarded for its quality treatments and professional staff, though there are suggestions for upgrades and better maintenance.
The hotel is particularly noted for its family-friendly atmosphere, offering amenities and services that cater well to both children and parents, making it a highly recommended choice for family vacations.
Overall, Hotel San Fernando Plaza stands out for its excellent location, cleanliness, comfortable rooms, outstanding breakfast and exceptional staff, making it a highly recommended option for travelers seeking a comfortable and enjoyable stay in Medellin.
Hotel with EV Charging Stations
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
About Hotel San Fernando Plaza
License: 15409
Guest Reviews
Location
The hotel is often described as a quiet and serene retreat, while still being close to the bustling life of El Poblado's main streets and the nightlife hubs around Provenza and Parque Lleras. This balance makes it an ideal choice for those looking to explore the city's cultural and commercial offerings without sacrificing comfort and tranquility.
Additionally, the property's proximity to transportation options ensures that visitors can easily navigate the city and beyond. The provided facilities, such as the swimming pool and breakfast services, complement the excellent location, making it a comprehensive choice for both leisure and business travelers.
Breakfast
However, some guests pointed out areas for improvement, mentioning that the breakfast options could be more varied and expressing disappointment over the limited vegan choices and lack of freshly prepared items like omelettes. Additionally, a few reviews suggested that the breakfast could be better aligned with the hotel's 5-star rating.
Overall, the breakfast at Hotel San Fernando Plaza is widely regarded as a key highlight of the stay with many guests recommending it for its quality, variety and excellent service.
Dinner
Service in the restaurant is frequently described as friendly, attentive and helpful, although there are occasional remarks about the service being slow or disorganized. The facilities and the ambiance of the dining areas add to the positive experience with guests appreciating both the main restaurant and the poolside dining area, which children particularly enjoy.
However, there is feedback that suggests areas for improvement. Some guests feel the dinner and lunch options could be more diverse and the menu more frequently updated. Several comments note that while the food is very good, the dinner options at times lack variety and are perceived as overpriced. Additionally, there are mentions of room service being somewhat limited.
Overall, the dining experience at Hotel San Fernando Plaza is a significant highlight, combining fantastic food with generally commendable service and facilities, despite some calls for greater menu diversity and better organization.
Rooms
The hotel boasts modern and remodeled rooms that guests find both aesthetically pleasing and practical. The views of the city from various rooms add a delightful touch to the overall experience. Cleanliness is a standout attribute; guests repeatedly highlight how impeccably clean the rooms are.
Despite the mostly positive feedback, a few recurring issues do exist. Some guests reported noise problems, inadequate air conditioning and insufficient room amenities such as complimentary water and toiletries. There were also occasional remarks about rooms being somewhat outdated and incidents of minor maintenance concerns like defective toilets and noisy floors.
Overall, the hotel does a commendable job of providing comfortable, spacious and clean accommodations, complemented by a generally good service experience.
Beds
However, some reviews do mention issues with the softness of the mattresses, indicating that they might be too soft for some guests, occasionally leading to discomfort. A few guests reported the mattresses felt old and were prone to sinking. Despite these occasional criticisms, the overwhelming sentiment is that the beds provide a wonderful night's sleep with many guests commending the quality and comfort of the beds.
In summary, Hotel San Fernando Plaza seems to place a great emphasis on bed comfort, making it an excellent choice for travelers seeking a restful and luxurious sleep experience, provided that extra-soft mattresses are to their liking.
Cleanliness
Guests repeatedly emphasize the immaculate condition of the rooms, noting that they are not only clean but also modern and comfortable. The bathrooms are also mentioned for being clean, contributing to the overall positive experience. The hotel's amenities, including the pool and sauna, are well-kept and clean, adding to the overall satisfaction of the stay.
The hotel's cleanliness extends to its dining areas, where the dining hall and associated facilities are kept in pristine condition. Despite a few isolated incidents—such as issues with towels and a noisy toilet cistern—guests largely find the hotel environment to be extremely clean and pleasant.
Overall, the hotel’s commitment to cleanliness is a standout feature, making it a highly recommended choice for travelers seeking a comfortable and hygienic stay in a well-maintained establishment.
Staff
The waitstaff, particularly in the restaurant and breakfast areas, are highlighted for their attentiveness and friendliness, making meals a pleasant experience. Special mentions go to individuals like Orlando, Edison from the concierge desk and others, for their positive energy and professionalism. The housekeeping staff is described as efficient and maintaining high standards of cleanliness throughout the hotel.
Security personnel are also appreciated for their helpfulness, while the bellhops receive recognition for their friendliness and assistance. Despite a few isolated instances of less satisfactory service, the overwhelming majority of reviews depict the staff as exceptional, often going above and beyond to meet guests' needs and ensure a comfortable stay.
The hotel's service receives high marks overall with comments emphasizing the kindness, human quality and genuine friendliness of the team, making guests feel welcomed and valued. This exceptional level of service significantly enhances the overall guest experience at Hotel San Fernando Plaza.
Wi-Fi
However, there are considerable concerns regarding the consistency and reliability of the WiFi. Many guests have pointed out that the WiFi connection can be poor, unstable and often very slow. Some have experienced intermittent disconnections and weak signals, particularly in the rooms, which made it difficult to work or perform internet-dependent tasks. There have been instances where the WiFi was down hotel-wide or required frequent reconnections, impacting the overall user experience.
In summary, while Hotel San Fernando Plaza offers WiFi that can be fast and reliable at times, there is room for significant improvement. The connection issues reported by several guests highlight a need for an upgrade to ensure a more consistent and satisfactory internet experience for all visitors.
Spa
However, there are areas in need of improvement. Several reviews suggest that the spa area could benefit from upgrades, including addressing issues with bad smells and ensuring the spa area is well-maintained. The spa is described as small and it's noted that it closes on Sundays. A standout negative comment mentioned the loud steam sauna, which hindered relaxation. Some guests also noted the lack of sauna availability, limited to only massages. Despite these drawbacks, the overall sentiment leans positive, highlighting professional service and quality treatments.
Gym
Pool
Guests have appreciated the heated pool and the attentive pool staff, who contribute to a pleasant experience. The surrounding area is described as spacious and cozy, providing a welcoming ambiance. However, some reviews mentioned areas for improvement, such as extending the pool hours and enhancing the pool service. There were also mentions of the bar at the pool closing early.
Though a few guests found the pool to be on the smaller side and noted some discomfort, it generally offers a good level of privacy. Maintenance issues were minimal, but ensuring the pool's pristine conditions consistently would further enhance the experience. Overall, the pool at Hotel San Fernando Plaza is a notable feature that contributes significantly to the hotel's appeal.
Family
Guests frequently note the great attention to families from the staff, who are welcoming and attentive. The hotel provides a range of family-friendly facilities, including a popular pool area enjoyed by both children and parents. This area is particularly favored for family bonding and relaxation during weekends.
Children find joy in spending evenings playing in the rooms and there are consistent remarks on the general family-friendly vibe of the hotel. This ambiance is perfect for family vacations and creates a warm environment suitable for both family and solo travelers.
The restaurant and pool areas are especially commended for being enjoyable spaces for kids, reinforcing the hotel's appeal as a family vacation spot. Overall, Hotel San Fernando Plaza stands out as a great place for families seeking a comfortable, welcoming and enjoyable stay.
Nightlife
5 Star
Guests have noted that the hotel offers great value for its price point and many believe it is one of the best five-star hotels in Medellin. Reviews commend the hotel for its excellent location and comprehensive facilities, describing it as a perfect example of a five-star establishment.
However, some reviews indicate that not all experiences align with five-star expectations. A few guests felt the services and amenities did not meet the high standards typically associated with a five-star rating with mentions of basic services and certain deficiencies. Nevertheless, the majority of reviews highlight the high quality of the stay, making it a recommended choice for luxury travel in Medellin.
Business
Business amenities are top-tier, making it an ideal choice for corporate stays and events. The business center stands out for its accessibility and is well-equipped to handle meetings and presentations. The facilities are suitable for various professional events, including business meetings and quick informal gatherings. The remodeled business conference rooms further enhance its appeal as a business-friendly venue.
Guests appreciate the gym and overall quality of the accommodations, which blend comfort with the necessary amenities for work-focused visits. The straightforward check-in process, especially for returning guests, adds to the seamless experience. Recognized as one of the best hotels in the city, Hotel San Fernando Plaza's blend of excellent business facilities and prime commercial location make it a top choice for business travelers.
Accessible
However, some reviews indicate areas needing improvement. Despite the generally accessible environment, there are mentions of inadequate facilities for handicapped individuals and remarks about the hotel's lack of accessibility in certain parts. Additionally, feedback includes issues unrelated to accessibility, such as unfriendly front desk staff, slow check-out processes and poor TV signal quality. Yet, for those focused on ease of access, the accessible amenities and prime location of Hotel San Fernando Plaza are significant highlights.
Heated Pool
Outdoor Pool
Honeymoon
Luxury
Rooms are frequently described as beautiful and luxurious, featuring high-quality amenities that ensure a stay of utmost comfort. The common areas and facilities maintain this standard, offering a plethora of luxurious spaces for guests to enjoy. Dining options at the hotel do not disappoint either with luxury restaurants that promise an exquisite culinary experience.
While a handful of reviews suggest it may not meet the expectations of all travelers seeking a five-star rating, for most, the hotel represents a very high-end establishment. It combines luxury quality with reasonable standards, ensuring an overall satisfying experience. From luxurious amenities to elegantly designed spaces, Hotel San Fernando Plaza stands out as a destination that fulfills its promise of grandeur and sophistication.
Romantic
Yes, Hotel San Fernando Plaza has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Hotel San Fernando Plaza.
No, Hotel San Fernando Plaza doesn't allow dogs.
No, parking facilities aren't available at Hotel San Fernando Plaza.
Yes, Hotel San Fernando Plaza has a gym.
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