Al Andlus Palace Hotel 2
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Summary of reviewsAl Andlus Palace Hotel 2 presents a generally positive yet mixed experience for its guests. The hotel’s location is convenient, providing easy access to nearby amenities, shops, restaurants and markets. Despite some distance from the Haram, the hotel offers a shuttle service during prayer times, which is highly appreciated. Guests also enjoy the quiet neighborhood and the availability of convenient parking spaces.
While guests have issues with the cleanliness of the rooms, particularly with dirty carpets and bathrooms, many report the rooms as spacious, modern and well-equipped. The courteous staff, notably specific employees like Mr. Khaled, Ms. Arwa and Mr. Mohammed Mahy, contribute significantly to a positive guest experience. The reception staff is praised for their quick and respectful service, though there are occasional criticisms regarding room readiness and noise levels.
The breakfast service does not meet guest expectations with complaints about the lack of a buffet and the quality of the food provided. Despite this, the hotel generally maintains a satisfactory level of cleanliness with some positive remarks about clean beds and organized premises. The need for better housekeeping supervision is highlighted.
Guests find the Wi-Fi service mostly reliable, though there are areas that require improvement. The swimming pool, though small and with an additional charge, receives positive reviews from those who use it. Parking options around the hotel are convenient and accessible with ample spaces available.
Al Andlus Palace Hotel 2 is family-friendly, offering a clean environment and activities for children. Comfortable beds are noted by many guests with some experiencing issues such as bed bugs or worn-out mattresses.
While there are commendable aspects of the hotel, it does not fully meet the expectations of a four-star rating. The convenience of the shuttle service and the overall hospitality enhance the stay, but improvements in cleanliness, maintenance and breakfast service would significantly boost guest satisfaction.
Categories
While guests have issues with the cleanliness of the rooms, particularly with dirty carpets and bathrooms, many report the rooms as spacious, modern and well-equipped. The courteous staff, notably specific employees like Mr. Khaled, Ms. Arwa and Mr. Mohammed Mahy, contribute significantly to a positive guest experience. The reception staff is praised for their quick and respectful service, though there are occasional criticisms regarding room readiness and noise levels.
The breakfast service does not meet guest expectations with complaints about the lack of a buffet and the quality of the food provided. Despite this, the hotel generally maintains a satisfactory level of cleanliness with some positive remarks about clean beds and organized premises. The need for better housekeeping supervision is highlighted.
Guests find the Wi-Fi service mostly reliable, though there are areas that require improvement. The swimming pool, though small and with an additional charge, receives positive reviews from those who use it. Parking options around the hotel are convenient and accessible with ample spaces available.
Al Andlus Palace Hotel 2 is family-friendly, offering a clean environment and activities for children. Comfortable beds are noted by many guests with some experiencing issues such as bed bugs or worn-out mattresses.
While there are commendable aspects of the hotel, it does not fully meet the expectations of a four-star rating. The convenience of the shuttle service and the overall hospitality enhance the stay, but improvements in cleanliness, maintenance and breakfast service would significantly boost guest satisfaction.
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Small Hotel
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The location of Al Andlus Palace Hotel 2 offers a mixed experience for its guests. While some find it relatively close to the Haram with an average walking distance of around 20 to 30 minutes, others mention it feels quite far, often listing specific distances like 2 to 2.5 kilometers. Despite this, the hotel provides a shuttle service to the Haram during prayer times, which helps mitigate the distance issue.
Guests appreciate its proximity to various amenities, shops and restaurants, making it convenient for day-to-day needs. The quiet neighborhood and easy access to markets and diverse shops nearby are also highlighted as positives. Additionally, some guests note the hotel's acceptable walking access and convenient parking spaces.
On the downside, the hotel is perceived as quite old and in need of upgrades and there have been comments about the smell of sewage and room service availability issues. Nonetheless, the overall sentiment towards the location is positive due to its practical convenience and the shuttle service that aids guests in reaching the Haram and other nearby mosques like Masjid Quba and Bilal Mosque.
Guests at Al Andlus Palace Hotel 2 have mixed opinions about the breakfast service. Many were disappointed to find that breakfast was not available despite its inclusion in their booking. A significant number of reviews highlighted the absence of a buffet breakfast, contrary to what was depicted in promotional photos. Instead, guests often received cold and insufficient meals, such as boiled eggs, cold beans, stale vegetables and fries, served directly to their rooms. The lack of variety and quality, along with sporadic availability, led to dissatisfaction among visitors who expected more from the advertised breakfast amenity.
Visitors to Al Andlus Palace Hotel 2 generally appreciate the spaciousness of many of the rooms with several guests noting the rooms are large, comfortable and well-equipped with facilities like air conditioning and kitchens. Some reviews mention that the rooms are modern and well-maintained, providing a comfortable stay for families, including those with children who benefited from large, multi-bed accommodations.
However, a significant number of reviews point out areas needing improvement. Cleanliness is a recurring issue with many guests reporting dirty carpets, walls with holes and a general need for deep cleaning. Moreover, the maintenance of the rooms and bathrooms has been called into question with complaints about dusty rooms, broken showers and outdated furniture. The bathrooms are also noted to be small and sometimes not very clean.
The service from the reception staff is generally viewed positively with guests appreciating the respectful and quick accommodation process. However, some guests had issues with room availability and delays in room readiness. Noise levels in the rooms have also been a concern for some, highlighting poor sound isolation between rooms.
Overall, the hotel seems to have potential with its spacious room offerings and courteous staff, but attention to cleanliness and maintenance is needed to optimize the guest experience.
Al Andlus Palace Hotel 2 generally receives positive remarks about the comfort and spaciousness of their beds and rooms. Many guests found the beds to be comfortable and appreciated the spacious and modern accommodation, contributing to a good night's sleep. Clean bedding was noted by some reviewers, enhancing the overall comfort of the stay. However, there were a few concerns addressed by other guests, including instances of bed bugs, dirty bed covers and pillows with old stains and worn-out mattresses. A few reviewers mentioned that the beds made noise and some experienced discomfort. Despite these issues, the overall feedback suggests that the majority of guests found the beds to be a comfortable aspect of their stay at the hotel.
Guest reviews of Al Andlus Palace Hotel 2 reveal mixed opinions on the cleanliness of the hotel. Despite reports that the hotel itself is generally tidy and well-maintained with some guests appreciating the neat and clean environment and good service, a significant number of reviews highlight several cleanliness issues, particularly with room carpets, bathrooms and the frequency of housekeeping services.
In many instances, the room carpets were noted to be very dirty, sticky or in need of replacement and there were repeated mentions of unclean bathrooms and dirty toilet facilities. Guests also noted that the rooms were sometimes not cleaned upon check-in and lacked regular cleaning, resulting in accumulated dirt and dust. Specific instances of finding bedbugs and experiencing bad smells were also reported.
However, aspects such as clean beds, neat towels and organized premises were appreciated by some guests. The hotel’s cleaning staff, though generally seen as helpful, were often described as needing better supervision to meet acceptable standards of cleanliness. Furthermore, the proximity of the hotel to Haram was positively mentioned for its convenience.
Overall, while the hotel has potential with its spaciousness and good service, significant improvements in housekeeping and regular maintenance are needed to meet guest expectations consistently.
At Al Andlus Palace Hotel 2, the overwhelming consensus from guests points to a largely positive experience with the staff. The employees' behavior consistently stands out as excellent, displaying politeness, cooperation and respectfulness. Managers and receptionists, in particular, frequently receive commendations for their helpful and courteous attitudes. Notably, staff members such as Mr. Khaled, Ms. Arwa and Mr. Mohammed Mahy have garnered specific praise for their exceptional service.
Guests appreciate the professional demeanor of the hotel management and the general cooperative nature of the entire staff. The Egyptian staff and certain receptionists are highlighted for their outstanding hospitality and customer service. Even amidst criticisms, many still find individual team members to be charming, courteous and capable.
However, while there are abundant positive remarks, there are some concerns from guests pointing to occasional unhelpfulness or rudeness from certain staff members. A few reviews also mention language barriers with a need for more multilingual staff. Despite these issues, the positive experiences with the kind and supportive staff seem to prevail, contributing significantly to the overall guest satisfaction at the hotel.
Al Andlus Palace Hotel 2 generally offers a positive experience with its Wi-Fi service. Multiple guests have noted that the Wi-Fi speed is good and the internet is strong, particularly in the rooms. There are generally favorable remarks regarding the strength and reliability of the connection. However, there are also some criticisms with a few guests pointing out issues such as weak signals and non-existent internet in certain areas. Additionally, there were comments about the lack of significant efforts by the staff to address these issues, suggesting that the internet service might benefit from more consistent maintenance. Overall, the internet quality at the hotel appears satisfactory for most guests, though it could use some improvements in specific spots.
The Al Andlus Palace Hotel 2 features a swimming pool, although it is subject to a usage fee. Reviewers have noted that the pool is quite small and the cost, which is approximately 50 riyals per hour, is considered high by some guests. Despite these points, those who did use the pool described it positively, though the additional charges for children per hour were also mentioned.
Al Andlus Palace Hotel 2 offers various parking options for guests with open parking available around the building. Though the hotel does not provide dedicated and shaded parking, ample parking spaces can be found near the hotel, making it convenient and easily accessible. Guests have noted the ease of finding parking spots and free parking is also available. While there is an hourly rate of 3 riyal for some parking, the overall availability and accessibility of parking make it a practical choice for visitors.
Al Andlus Palace Hotel 2 is a favorable choice for families traveling together, offering a clean and family-friendly environment. The hotel provides activities for kids, including children's games and a free swimming pool, ensuring young guests are entertained. Situated in a location deemed perfect for families, it adds value for those on a low budget. Overall, it's a good hotel for family stays, providing both convenience and comfort for family members.
Al Andlus Palace Hotel 2 has received mixed reviews regarding its four-star rating and facilities. While some guests refer to it as an excellent or good hotel, there are consistent mentions that the hotel does not meet the expected standards of a four or five-star rating. Several reviews indicate that the rating is misleading and that the hotel's facilities do not reflect those of a higher star classification. However, one positive aspect noted by guests is the convenient shuttle service to and from the haram, which adds a beneficial touch to the stay. Overall, the consensus suggests that, although the hotel has its merits, it significantly falls short of the advertised four-star standards.
Location Show Map
Location
Guests appreciate its proximity to various amenities, shops and restaurants, making it convenient for day-to-day needs. The quiet neighborhood and easy access to markets and diverse shops nearby are also highlighted as positives. Additionally, some guests note the hotel's acceptable walking access and convenient parking spaces.
On the downside, the hotel is perceived as quite old and in need of upgrades and there have been comments about the smell of sewage and room service availability issues. Nonetheless, the overall sentiment towards the location is positive due to its practical convenience and the shuttle service that aids guests in reaching the Haram and other nearby mosques like Masjid Quba and Bilal Mosque.
Breakfast
Rooms
However, a significant number of reviews point out areas needing improvement. Cleanliness is a recurring issue with many guests reporting dirty carpets, walls with holes and a general need for deep cleaning. Moreover, the maintenance of the rooms and bathrooms has been called into question with complaints about dusty rooms, broken showers and outdated furniture. The bathrooms are also noted to be small and sometimes not very clean.
The service from the reception staff is generally viewed positively with guests appreciating the respectful and quick accommodation process. However, some guests had issues with room availability and delays in room readiness. Noise levels in the rooms have also been a concern for some, highlighting poor sound isolation between rooms.
Overall, the hotel seems to have potential with its spacious room offerings and courteous staff, but attention to cleanliness and maintenance is needed to optimize the guest experience.
Beds
Cleanliness
In many instances, the room carpets were noted to be very dirty, sticky or in need of replacement and there were repeated mentions of unclean bathrooms and dirty toilet facilities. Guests also noted that the rooms were sometimes not cleaned upon check-in and lacked regular cleaning, resulting in accumulated dirt and dust. Specific instances of finding bedbugs and experiencing bad smells were also reported.
However, aspects such as clean beds, neat towels and organized premises were appreciated by some guests. The hotel’s cleaning staff, though generally seen as helpful, were often described as needing better supervision to meet acceptable standards of cleanliness. Furthermore, the proximity of the hotel to Haram was positively mentioned for its convenience.
Overall, while the hotel has potential with its spaciousness and good service, significant improvements in housekeeping and regular maintenance are needed to meet guest expectations consistently.
Staff
Guests appreciate the professional demeanor of the hotel management and the general cooperative nature of the entire staff. The Egyptian staff and certain receptionists are highlighted for their outstanding hospitality and customer service. Even amidst criticisms, many still find individual team members to be charming, courteous and capable.
However, while there are abundant positive remarks, there are some concerns from guests pointing to occasional unhelpfulness or rudeness from certain staff members. A few reviews also mention language barriers with a need for more multilingual staff. Despite these issues, the positive experiences with the kind and supportive staff seem to prevail, contributing significantly to the overall guest satisfaction at the hotel.
Wi-Fi
Pool
Parking
Family
4 Star
Yes, Al Andlus Palace Hotel 2 has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Al Andlus Palace Hotel 2.
No, Al Andlus Palace Hotel 2 doesn't allow dogs.
Yes, parking facilities are available at Al Andlus Palace Hotel 2.
No, Al Andlus Palace Hotel 2 doesn't have a gym.
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