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Al Ansar Golden Tulip

Medina , عبدالرحمن بن عوف، بضاعة، المدينة المنورة (Show on Map)

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Summary of reviewsAl Ansar Golden Tulip enjoys a prime location in Medina, making it an attractive option for those visiting the Prophet's Mosque due to its exceptional proximity and accessibility. The hotel's closeness to Al Masjid an Nabawi, particularly near the women's gates, adds to its convenience, which is a major draw for many guests. However, beyond the enviable location, guest experiences are mixed across various aspects of the hotel.

The breakfast offerings receive varied feedback, with some guests appreciating the taste and arrangement of the meals, although many find the variety and freshness lacking. Crowded and disorganized buffet settings further contribute to dissatisfaction.

Guest reviews on rooms are similarly split, with positive comments on spaciousness and cleanliness of select accommodations, alongside cooperative reception staff. Conversely, many guests face issues with dated furniture, maintenance concerns, and a lack of amenities, indicating room conditions can vary considerably.

Cleanliness overall is a pressing concern, with reports of unclean bedding and facilities undermining positive mentions of cleanliness in some areas. The outdated infrastructure and hygiene issues underscore the necessity for renovation.

Staff interactions elicit mixed reactions as well. Noteworthy commendation is given to certain staff members for their friendliness and professionalism, though there are also numerous accounts of unresponsiveness and unprofessional behavior across various departments, pointing to a need for enhanced training.

Wi-Fi connectivity is another significant area of concern, as guests frequently report unreliable internet, largely limited to public areas like the reception, and slow speeds, complicating the stay of those requiring dependable connectivity.

Parking is available but comes with the caveat of high fees, which many guests find problematic. Negotiations for reduced costs are sometimes successful, but the expense remains an issue.

Bed comfort varies, with some guests finding beds satisfactory while others note discomfort due to outdated and inconsistent bedding quality.

Overall, while Al Ansar Golden Tulip excels in location, its varied guest experiences across other categories highlight a need for consistent improvement in service, maintenance, and amenities to better meet the expectations of travelers, particularly those visiting for spiritual purposes.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Deluxe Triple Room This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 3 beds.

Deluxe Quadruple Room This air-conditioned quadruple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 4 beds.

Family Suite Boasting a private entrance, this air-conditioned suite comes with 2 bedrooms and 1 bathroom with a bath and a shower. The suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as garden views. The unit has 3 beds.

Executive Suite Boasting a private entrance, this air-conditioned suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and a shower. The suite features a minibar, a tea and coffee maker, executive lounge access, a flat-screen TV with cable channels, as well as garden views. The unit has 3 beds.

Deluxe Junior Suite Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Featuring a balcony with garden views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.

Deluxe Double or Twin Room Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin/double room offers a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

About Al Ansar Golden Tulip

License: 10002526

Guest Reviews

Location

Nestled in a prime spot in Medina, the Al Ansar Golden Tulip is renowned for its exceptional proximity to the Prophet's Mosque, making it a highly desirable choice for visitors. This hotel offers a location that feels almost tailor-made for spiritual seekers, situated just a short walk away from the Haram. With a mere 2-5 minute stroll separating guests from the mosque's entrance, it's easy to appreciate the convenience of staying here.

The site's strategic location near key gates of Al Masjid an Nabawi—including the women's gates—adds even more appeal, ensuring accessibility for all worshippers. Furthermore, the nearby parking facilities enhance the convenience for those navigating the city. The vicinity also boasts amenities and services, contributing to a comfortable stay for guests.

Although some mention a need for maintenance, the allure of being so close to the sacred mosque outweighs these concerns for many. Offering excellent value for its location, the hotel remains a favorite among travelers looking to immerse themselves in spiritual visits without compromising on convenience. With the mosque and various marketplace options just steps away, this hotel stands as a beacon of accessibility in a historic city.

Breakfast

The breakfast experience at Al Ansar Golden Tulip receives mixed reviews from its guests. While some praise the arrangement as excellent and beautifully organized, with tasty food, others feel that the offerings are limited and not fresh. The buffet breakfast is available at different price points, with options for Malaysian/Indonesian cuisine and an international selection. However, the international buffet is perceived as lacking in value for money and quality. The overwhelming consensus points to the buffet being crowded and disorganized, adding to the dissatisfaction. The hotel's strategic location within walking distance to Masjid Nabawi remains a highlight, but language barriers with staff can complicate communication. Overall, while there are positive elements, such as the appealing arrangement and taste of the food, many guests feel that improvements are needed, especially in terms of variety and freshness.

Rooms

The rooms at Al Ansar Golden Tulip present a mixed experience for guests, with some positive remarks complimenting the spaciousness and cleanliness of certain rooms. A few visitors found the rooms nicely made up, and the reception staff is noted for their cooperative and welcoming demeanor. Some rooms boast a decent size, equipped with twin beds, a sofa chair, and a small table. However, the hotel furniture appears to be dated and in need of replacement. Issues like broken wardrobes, damaged kettles, and non-working refrigerators are highlighted. The condition of the rooms varies, with several reviews pointing out cleanliness concerns, including dust and unpleasant odors from the bathroom and lobby. The family suite is particularly noted for its small sitting area and limited facilities, like only one bathroom. Additionally, amenities such as irons, ironing boards, hangers, slippers, and bathrobes are often absent, leaving guests wanting more. The hotel itself, despite some renovation efforts focused on the reception area, maintains an old charm, but the age reflects in the structure and amenities throughout the premises. Overall, while there are aspects to appreciate, there are also areas that need significant improvement to enhance guest experiences.

Beds

Al Ansar Golden Tulip boasts a convenient location that appeals to many travelers seeking easy access to the city’s attractions. While some guests have mentioned instances of discomfort with the beds due to issues with outdated and creaky frames, there are differing opinions on the level of comfort provided by the mattresses. The hotel does offer some degree of comfort with air conditioning working well in tandem with the beds, despite reports of mattresses being uneven and blankets showing signs of wear. There are instances where beds have been mentioned as comfortable, suggesting perhaps variability based on room allocation. Nonetheless, issues such as cramped spaces and bed arrangements not catering well to larger groups have been highlighted. A mixed experience when it comes to the bedding suggests that travelers might find the accommodations hit or miss depending on their specific preferences and needs.

Cleanliness

Al Ansar Golden Tulip presents a mixed picture regarding cleanliness based on guest feedback. While there are scattered mentions of cleanliness being commendable in areas like restrooms and some aspects of the hotel's proximity to the sanctuary, the overall sentiment leans toward dissatisfaction. Numerous guests have observed that the rooms and hallways suffer from significant maintenance issues, such as old carpets, dirty floors, and unpleasant odors. The frequent mention of unclean bedding, old furniture, and overall poor hygiene seem to overshadow the positive mentions. Additionally, the presence of hair in rooms and the lack of adequate room service reportedly detract from the experience. Overcrowding and outdated facilities further add to the concerns, suggesting a need for renovation and improved attention to cleanliness to meet guest expectations consistently.

Staff

The reviews of 'Al Ansar Golden Tulip' paint a mixed picture of the hotel staff. Despite several issues, there are positive highlights concerning the personnel, particularly in terms of their cooperative behavior and welcoming demeanor. Many guests noted the friendliness and helpfulness of specific staff members, including Mr. Ahmed Al Juaini and Mr. Abdullah, who stood out for their supportive nature. The day shift management and evening shift personnel, along with some reception staff like Suhail and Ms. Hamad, are praised for their professionalism and courteousness. The reception team, at times, is described as respectful and ready to assist, enhancing guests' experiences with elegant service.

However, the reviews also mention several areas needing improvement. There are frequent complaints about unresponsiveness and unprofessional attitudes from staff across various departments, including reservations, housekeeping, and baggage handling. Some guests experienced rudeness and indifference, highlighting a significant gap in customer service skills. Issues such as long wait times at check-in and lack of cooperation are recurrent themes. The management is urged to address these concerns, particularly by enhancing training to improve staff interaction and service standards. Despite the challenges, individual staff members occasionally make notable positive contributions, creating a more welcoming environment for guests.

Wi-Fi

Al Ansar Golden Tulip seems to face significant challenges with its Wi-Fi service, as evidenced by guest reviews. The Wi-Fi connectivity appears to be notably poor, frequently going to the extent of being unavailable in rooms, prompting several guests to highlight its limited range as a major drawback. Most of the reviews suggest that the service is concentrated in public areas like the reception or lobby, leaving guests without proper connectivity in their accommodations. The internet speed is consistently described as slow, with connections often dropping or being unreliable. Additionally, the lack of satisfactory mobile network reception compounds the frustration for guests needing reliable wireless access. The absence of effective Wi-Fi service stands as one of the prominent issues that travelers encounter at this hotel.

Parking

At Al Ansar Golden Tulip, guests consistently highlight the presence of a parking facility as a notable feature of the hotel. However, it appears that the convenience of parking comes with a significant downside: high fees. Many guests express concerns over the cost, with charges reportedly ranging from 60 to 100 riyals per day, leading to dissatisfaction among those who expected parking to be either included in their stay or available at a nominal fee. Despite the high cost, the facility is described as easier to access when needed. Some guests have managed to negotiate shorter free stays with assistance from hotel management. Overall, while parking is available, guests are advised to factor in the cost when planning their visit.

Business

Al Ansar Golden Tulip seems to fall short on several fronts for business travelers, according to guest reviews. A recurring issue is the chaotic and unorganized check-in process, which can involve long waits even for those with prior reservations. Business travelers might find the old furniture and overall condition of the rooms lacking in comfort and style. Connectivity could be a concern as well, with guests noting that the Wi-Fi is poor and unavailable throughout much of the hotel. On the service side, staff have been described as indifferent and unresponsive to complaints, contributing to a less-than-pleasant experience. Payments have also been problematic, with reports of cash-only transactions and no receipts being provided. Overall, the hotel appears to require improvements in management, facilities, and customer service to meet the expectations of business travelers looking for efficiency and modern amenities.

No, Al Ansar Golden Tulip doesn't have any pool.

No, a spa isn't available at Al Ansar Golden Tulip.

No, Al Ansar Golden Tulip doesn't allow dogs.

Yes, parking facilities are available at Al Ansar Golden Tulip.

Yes, Al Ansar Golden Tulip has a gym.

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