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Al Ansar Palace Golden Tulip Hotel

Medina , Central Area (Show on Map)

5.4

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Qasr Al Ansar Golden Tulip Hotel is highly praised for its prime location near the revered Prophet's Mosque, providing guests with easy access to the mosque's sacred sites and nearby local amenities. This location advantage is often highlighted, making it a significant draw for travelers seeking convenience for both religious and practical purposes.

However, reviews regarding the hotel's rooms and cleanliness reveal a more mixed experience. While some guests find the rooms tidy, others report inconsistencies in quality and maintenance, with specific mentions of outdated furnishings and inadequate cleanliness. Issues such as stained carpets, cramped spaces, and problematic bathrooms are frequently noted, suggesting a need for improvement in these areas.

Nonetheless, the staff at the hotel receive considerable commendation for their service, particularly individuals such as Abdul Fattah Haji and Mr. Othman, who are regularly recognized for their professionalism and welcoming nature. Their dedication to enhancing guest experiences is a significant positive aspect, with many noting their helpfulness and courteousness.

Guests do express dissatisfaction with the beds, citing discomfort due to worn-out bedding and insufficient cleanliness, which affects the overall sleeping experience. Despite these challenges, the staff's warm hospitality and thoughtful gestures contribute positively to guest interactions, ensuring some level of satisfaction during their stay. Overall, while the hotel's location and staff service are standout features, improvements in room quality and cleanliness are needed to elevate the guest experience.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

3-Star Hotel

Room Types

Double Room This double room features a bathrobe.

Triple Room This triple room has a private entrance, air conditioning.

Quadruple Room This quadruple room features a soundproofing, private entrance.

Two-Bedroom Suite The fireplace is the standout feature of this suite. Boasting a private entrance, this air-conditioned suite features 2 bedrooms and 1 bathroom with a bath and a shower. The suite features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 5 beds.

Three Bedroom Suite with Two Bathrooms The suite doesn't have a living room

Quadruple Room with Bathroom This quadruple room features a fireplace. The quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned quadruple room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a tea and coffee maker as well as city views. The unit offers 4 beds.

About Al Ansar Palace Golden Tulip Hotel

License: 10002435

Guest Reviews

5.4

Rated

Location

The Qasr Al Ansar Golden Tulip Hotel boasts an enviable location, being just a short walking distance from the revered Prophet's Mosque. Many guests appreciate the hotel's close proximity to various gates, such as gate 330, making it incredibly convenient for visitors wishing to access the mosque's sacred sites swiftly. The hotel's position near the Haram and its proximity to local restaurants enhance its appeal, emphasizing both spiritual and practical benefits for travelers. Despite occasional delays during check-in due to crowding, the location remains a key advantage highlighted across numerous reviews.

Rooms

The rooms at Qasr Al Ansar Golden Tulip Hotel receive mixed feedback from guests. While some visitors appreciate the tidiness and cleanliness of certain rooms, others report inconsistency in room quality and maintenance. Several guests note that rooms in the Uhud Tower appear old and dilapidated, with specific complaints about stained carpets and a general lack of cleanliness. There are also issues with room size, with cramped quarters being highlighted, particularly for groups of three. The bathrooms seem to be a point of contention as well, with reports of bad odors, inadequate space, and broken showers. Some guests experienced functional issues such as non-working televisions and occasional power disruptions. Though room service is deemed acceptable, guests suggest verifying any specific requirements with the helpful staff.

Beds

The beds at Qasr Al Ansar Golden Tulip Hotel have received less than favorable reviews from guests. Many have commented on the outdated and worn appearance of the bedding, mentioning old bedskirts with torn edges and stained blankets. The mattresses and pillows are often described as uncomfortable, with issues such as wobbling beds and worn-out stuffing contributing to a less-than-ideal sleep experience. Some guests have also observed issues with cleanliness, noting hair and nasal waste on the sheets, which were not changed regularly during their stay. Overall, the bed quality and maintenance appear to be areas in need of improvement at this hotel.

Cleanliness

The reviews for the Qasr Al Ansar Golden Tulip Hotel reveal significant concerns about cleanliness and maintenance. Several guests noted that the bathroom cleanliness was subpar, often accompanied by unpleasant odors. Room cleanliness has been a major issue, with reports of dust, stained and burnt carpets, and damaged furniture. The discomfort of old beds and used-looking linen contributed to a less than favorable experience for many. Maintenance of the bathrooms was frequently mentioned as needing improvement, with multiple complaints about persistent foul smells. Despite these widespread issues, a few guests highlighted the respectful and cooperative nature of the cleaning staff, and there were occasional mentions of clean rooms and a quiet atmosphere. Overall, it appears that the hotel's cleanliness and upkeep require serious attention to meet guest expectations.

Staff

At Qasr Al Ansar Golden Tulip Hotel, the staff hold varying impressions among guests, with many positive highlights. Notably, Abdul Fattah Haji at reception is frequently praised for his exceptional service, professionalism, and welcoming demeanor. Guests express gratitude for his warmth and attentiveness, often crediting him with enhancing their overall experience and pledging future visits because of his dedication.

Mr. Othman, along with other staff members like Umar Farooq and Riajul, also receive commendations for their helpfulness and friendly attitudes. Guests have often found the staff to be polite, cooperative, and respectful. Their approach to hospitality often involves thoughtful gestures such as offering fruits, dates, and Arabic coffee, which enhances the sense of welcome.

While some reviews point to issues with reception staff and initial interactions, many guests experienced effective assistance and responsive service, particularly in housekeeping and room service. Despite isolated instances of dissatisfaction, the prevailing sentiment highlights an admirable team, ready to ensure a pleasant stay with good hospitality and warm reception.

No, Al Ansar Palace Golden Tulip Hotel doesn't have any pool.

No, a spa isn't available at Al Ansar Palace Golden Tulip Hotel.

No, Al Ansar Palace Golden Tulip Hotel doesn't allow dogs.

No, parking facilities aren't available at Al Ansar Palace Golden Tulip Hotel.

No, Al Ansar Palace Golden Tulip Hotel doesn't have a gym.

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