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Dar Al Naem Hotel

Medina , Central Area Madinah, Al-steen Street (Show on Map)

6.5

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1 room2 guests 1 room, 2 guests

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Summary of reviewsDar Al Naem Hotel in Madinah is highly regarded for its prime location, which is especially convenient for pilgrims and visitors keen on quick access to the Prophet’s Mosque. Situated just a short walk from key mosque entrances, the hotel is ideal for guests wanting to explore the spiritual heart of the city. The surrounding area is bustling and packed with essential services like supermarkets and restaurants, adding to the hotel’s appeal while maintaining a peaceful atmosphere away from noisy roads. This strategic location, coupled with cleanliness and attentive staff, positions the hotel as a favored choice for many.

The hotel's breakfast receives mixed reactions, with some guests enjoying the variety and taste, while others find it lacking in quality and selection. The breakfast menu tends to focus on Asian cuisine, which may not satisfy all palates, and its exclusion from some room deals can be surprising to guests. The rooms are clean and some have been recently renovated, but the issue of limited space is a frequent concern, impacting comfort for larger groups or extended stays.

Cleanliness at Dar Al Naem Hotel is generally praised, with many guests noting clean rooms and well-maintained corridors. Nonetheless, there are occasional reports of lapses in housekeeping services. The staff is frequently lauded for their friendliness and helpfulness, particularly the reception team who provide efficient check-in and check-out services. Nonetheless, some challenges in housekeeping responsiveness and room service remain.

Wi-Fi service offers a mixed bag of experiences, with some guests satisfied with the connectivity while others face issues with slow speeds or intermittent signals. Parking is fairly limited, posing challenges for many guests, though the hotel's proximity to the mosque remains a key attraction. For families, the hotel provides convenience and access to nearby amenities, despite some logistical challenges like limited room space and overcrowded elevators. The beds receive mixed reviews concerning comfort and size, impacting overall sleep quality for some guests.

Overall, Dar Al Naem Hotel presents a viable option for visitors seeking proximity to the Masjid al-Nabawi and a welcoming atmosphere, especially for those planning short stays. While there are areas for improvement, such as room size and additional parking, the location, cleanliness, and staff friendliness are notable strengths that contribute to positive guest experiences.
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Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types

Deluxe Triple Room The triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with satellite channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit offers 3 beds.

Junior Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a dining area as well as mountain views. The unit has 4 beds.

One-Bedroom Suite This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette, which features a refrigerator, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 5 beds.

Deluxe King Room Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit has 1 bed.

Deluxe Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit offers 2 beds.

About Dar Al Naem Hotel

License: 10007920

Guest Reviews

6.5

Rated

Location

Dar Al Naem Hotel enjoys an enviable location that caters exceptionally well to pilgrims and visitors of Madinah. A mere stone's throw from the Prophet’s Mosque, the hotel is perfectly situated for those seeking quick and easy access to Masjid al-Nabawi, with some noting it's just a three-minute walk to the mosque's gates, including specific entrances like Gate 25 and Gate 338, making it particularly convenient for women visiting the prayer areas. Surrounded by a variety of food outlets, supermarkets, and essential services, guests find the location ideal for accessing everything they need in a central, bustling area without the noise of busy roads. Although the proximity to the holy site is frequently highlighted as the hotel’s greatest asset, guests also appreciate the cleanliness and the attentive staff. Proximity to transportation options adds to the accommodation’s appeal, ensuring it's not just a temporary stopover but a comfortable base for exploring the spiritual heart of the city.

Breakfast

Dar Al Naem Hotel provides a breakfast experience that elicits mixed feedback from its guests. While some visitors enjoy a tasty and varied breakfast with good options that ensure they don't go hungry, others find the meal lacking in variety and quality. The breakfast often leans towards Asian cuisine, which may not suit all tastes, and some guests find the offerings limited, cold, or below expectations for the price point. Additionally, breakfast is not included in all room deals, which can catch some guests off guard. Issues with organization and timing during breakfast hours are noted, suggesting room for improvement in both the variety and service of the morning meals. Given these contrasting impressions, prospective guests who value breakfast inclusivity and diversity in food options might consider these points when planning their stay.

Rooms

Dar Al Naem Hotel offers a convenient location close to Al Haram, making it an attractive choice for those seeking proximity to this significant site. Guests often commend the hotel for its cleanliness, with many rooms being noted as tidy and recently renovated. The staff receives positive feedback for being friendly and helpful, adding to the overall hospitality experience. However, room sizes at Dar Al Naem Hotel are a common point of dissatisfaction among guests, with many reviews highlighting that the rooms are exceedingly small and cramped, often not meeting expectations based on advertisements. This compact nature of the rooms can make maneuvering within them challenging, especially when accommodating multiple beds. Moreover, amenities like towels and water may require requesting, and noise insulation seems inadequate, affecting the overall comfort. Limited elevator access and parking spaces further contribute to the experience of congestion and inconvenience. Despite these challenges, the hotel’s cleanliness and strategic location remain its strong points.

Beds

Dar Al Naem Hotel presents a mixed experience when it comes to its bedding arrangements. While there are some praises for the comfort of the beds, many guests have expressed dissatisfaction, particularly regarding the size and state of the mattresses and pillows. Multiple reviews highlight that mattresses and pillows are often too hard, thin, or old, detracting from a restful sleep experience. The size of the beds is frequently noted as too small, sometimes causing discomfort and making guests feel cramped. Despite these issues, a few reviews mention that some beds are comfortable and the rooms are clean, indicating occasional positive experiences. Overall, bedding comfort at the hotel appears to be inconsistent and might not cater well to those with particular preferences for sleeping arrangements.

Cleanliness

Dar Al Naem Hotel garners attention for its cleanliness, with mixed reviews emerging from guests' experiences. Several visitors commend the hotel for its pristine environment, noting clean rooms and well-maintained corridors that contribute to an overall pleasant stay. The proximity to the Prophet's Mosque adds a location bonus to the hotel, providing easy access for travelers while maintaining a clean and fragrant atmosphere.

However, some guests report inconsistencies, particularly in housekeeping service. Delayed cleaning schedules and occasional lapses in attention to detail, such as unchanged bed sheets and carpets needing replacement, detract from the overall experience for some. Guests also highlight issues like cramped and unclean bathrooms, suggesting room for improvement in certain areas.

On the bright side, positive interactions with the staff are frequently mentioned, highlighting their cooperation and readiness to assist guests, contributing to a satisfactory experience despite some cleanliness setbacks. While some guests appreciate sophisticated treatment and helpful housekeeping staff, others encounter slower check-in processes and service delays impacting their stay.

Ultimately, the hotel's cleanliness is seen as generally good, with particular recognition for well-renovated and clean furniture, making Dar Al Naem Hotel a viable option for those visiting this historic area. Nonetheless, attention to consistency in housekeeping practices could enhance guest satisfaction further.

Staff

Dar Al Naem Hotel's staff is frequently praised for their friendliness and helpfulness, particularly the reception team. Guests have highlighted the excellent customer service provided by receptionists such as Noura, Ibrahim, and Anas, who are noted for their cooperative and accommodating nature. Despite their helpfulness, some guests have observed that the staff can appear overworked and, occasionally, not all staff members consistently meet the customer service expectations.

The reception process is generally smooth, with the check-in and check-out experiences described as efficient and welcoming. The staff's courteous and respectful treatment is a recurrent theme, often mentioned alongside their cheerful demeanor. Instances of exceptional service have been noted, with particular praise for staff members like Miss Asmahan and Abu Omar, who go beyond to enhance the guests' experiences.

However, there are mixed reviews concerning the housekeeping and room service departments, with some guests indicating that improvements could be made in terms of responsiveness and thoroughness. While the majority of interactions with staff are positive, there are isolated reports of unhelpful and unresponsive behavior from some employees, suggesting a need for further training in customer service.

Overall, Dar Al Naem Hotel staff are seen as a strength of the establishment, contributing significantly to a welcoming and hospitable environment for guests, complemented by clean, renovated facilities.

Wi-Fi

When it comes to the Wi-Fi experience at Dar Al Naem Hotel, reviews present a mixed picture. Many guests have found the internet connection to be reliable and satisfactory, noting that it served their needs well during their stay. Some even describe the Wi-Fi as being excellent, offering a good level of connectivity for their online activities. However, quite a few reviews also highlight issues with the Wi-Fi service, reporting problems such as intermittent connectivity, slow speeds, and non-existent signals in certain areas of the hotel. While some guests have enjoyed a seamless internet experience, others have encountered challenges, suggesting room for improvement in the hotel's Wi-Fi infrastructure.

Parking

Dar Al Naem Hotel, located in a convenient area close to the holy mosque, offers on-site parking, albeit with a few limitations noted by guests. While some found the parking easily accessible and managed to secure a spot upon request, others highlighted the scarcity of parking spaces as a significant issue. The hotel has a small parking lot, described as narrow and challenging to navigate for both entering and exiting. There is a private garage available, but guests often find it insufficient for the number of visitors. The spaces are limited and sometimes reserved for employees, which adds to the challenge of finding parking upon arrival. Overall, the parking facilities are not adequate to meet the guests' needs, with many experiencing difficulty in securing a spot during their stay. Despite these challenges, the proximity to the mosque makes the hotel a desirable choice, provided guests plan ahead for their parking needs.

Family

Dar Al Naem Hotel emerges as a noteworthy choice primarily due to its advantageous location in close proximity to the women's gate at the Prophet's Mosque, offering easy access to the Haram area. Families, particularly those with children, appreciate the convenience of nearby services like grocery stores, pharmacies, and restaurants. While the hotel does cater to Indonesian cuisine, the facilities seem better suited to short stays due to the limited room space which can be cramped for larger families or extended visits. Its high group occupancy may result in crowded elevators, a point worth considering for those traveling with smaller groups. The accessibility of a local TV channel broadcasting the Madinah mosque provides an opportunity for guests to stay connected with religious activities from the comfort of their room. Despite some logistical challenges, the strategic location provides undeniable ease for family members visiting the holy site, making it a viable option for parents traveling with children and elderly family members.

Business

Dar Al Naem Hotel offers a strategic location close to the women's gate, making it a convenient choice for travelers. Guests appreciate the clean and recently renovated rooms, providing a comfortable stay. The check-in and check-out process is smooth, and the reception staff is helpful, notably assisting with taxi arrangements to the airport. However, the hotel's suitability for large group bookings often results in busy lifts and limited responsiveness from staff, which could be challenging at times for guests needing prompt assistance. The property's age is reflected in its corridors and furniture, and the small, compact elevators can become crowded, impacting comfort. Overall, while it offers some conveniences, it's more tailored to group bookings than individual needs.

No, Dar Al Naem Hotel doesn't have any pool.

No, a spa isn't available at Dar Al Naem Hotel.

No, Dar Al Naem Hotel doesn't allow dogs.

Yes, parking facilities are available at Dar Al Naem Hotel.

No, Dar Al Naem Hotel doesn't have a gym.

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