Frontel Al Harithia Hotel
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Summary of reviewsFrontel Al Harithia Hotel stands out primarily for its exceptional location, just a short walk from the revered Haram and the Prophet's Mosque. This prime positioning is ideal for pilgrims and provides easy access to women's prayer halls and gates. The surrounding area is vibrant with shops, markets and essential services, adding to the hotel's convenience. Guests frequently highlight the hotel's cleanliness, spacious rooms and friendly staff, making it a comfortable environment during their holy city stay.
The hotel’s breakfast experience is generally praised for its generous variety and excellent service. However, some guests suggest improvements in diversity and freshness, particularly during crowded periods like Ramadan, where complaints about hidden costs and overcrowding are noted. Dinner reviews are similarly mixed with many applauding the delicious food and courteous staff, but some expressing dissatisfaction with the variety, quality and high prices, especially during peak times.
Rooms receive positive remarks for their cleanliness, comfort and spaciousness, particularly the family suites and junior suites designed to accommodate families. However, there are calls for maintenance and updates due to outdated furniture and occasional cleanliness issues in certain areas.
Cleanliness is a strong point, consistently highlighted with regular room cleaning services ensuring a fresh environment. However, some minor inconsistencies and outdated furnishings could use more attention to maintain the high standard.
Staff professionalism and courtesy are widely acknowledged with specific staff members receiving commendations for their outstanding hospitality. Despite some mentions of slower responses and occasional unfriendliness, the overall staff demeanor is positively reviewed.
WiFi services draw mixed feedback with some guests finding it good and fast, while others report poor connectivity and frequent interruptions. The hotel is renowned for being family-friendly, providing spacious, clean rooms and easy access to key entrances, making it an ideal choice for families visiting the holy site.
Guest experiences with the beds vary with many praising the cleanliness and comfort but others critiquing the size, quality and configurations not matching the advertised descriptions. There are notable calls for upgraded bedding solutions to meet guests’ comfort expectations.
The hotel’s five-star rating is questioned by some guests who feel it falls short of the expected standards, particularly in amenities and overall maintenance. However, the management and service receive commendations for being helpful and efficient, especially for business travelers.
Accessibility is another strong point with the hotel's prime location making it convenient for pilgrims. However, some improvements are needed in bathroom facilities for elderly guests and in the overall maintenance to enhance comfort and meet the five-star expectations.
In summary, Frontel Al Harithia Hotel excels in location, cleanliness and family-friendly accommodations but faces areas for improvement in breakfast variety, WiFi stability, bed quality and maintaining five-star standards.
Categories
The hotel’s breakfast experience is generally praised for its generous variety and excellent service. However, some guests suggest improvements in diversity and freshness, particularly during crowded periods like Ramadan, where complaints about hidden costs and overcrowding are noted. Dinner reviews are similarly mixed with many applauding the delicious food and courteous staff, but some expressing dissatisfaction with the variety, quality and high prices, especially during peak times.
Rooms receive positive remarks for their cleanliness, comfort and spaciousness, particularly the family suites and junior suites designed to accommodate families. However, there are calls for maintenance and updates due to outdated furniture and occasional cleanliness issues in certain areas.
Cleanliness is a strong point, consistently highlighted with regular room cleaning services ensuring a fresh environment. However, some minor inconsistencies and outdated furnishings could use more attention to maintain the high standard.
Staff professionalism and courtesy are widely acknowledged with specific staff members receiving commendations for their outstanding hospitality. Despite some mentions of slower responses and occasional unfriendliness, the overall staff demeanor is positively reviewed.
WiFi services draw mixed feedback with some guests finding it good and fast, while others report poor connectivity and frequent interruptions. The hotel is renowned for being family-friendly, providing spacious, clean rooms and easy access to key entrances, making it an ideal choice for families visiting the holy site.
Guest experiences with the beds vary with many praising the cleanliness and comfort but others critiquing the size, quality and configurations not matching the advertised descriptions. There are notable calls for upgraded bedding solutions to meet guests’ comfort expectations.
The hotel’s five-star rating is questioned by some guests who feel it falls short of the expected standards, particularly in amenities and overall maintenance. However, the management and service receive commendations for being helpful and efficient, especially for business travelers.
Accessibility is another strong point with the hotel's prime location making it convenient for pilgrims. However, some improvements are needed in bathroom facilities for elderly guests and in the overall maintenance to enhance comfort and meet the five-star expectations.
In summary, Frontel Al Harithia Hotel excels in location, cleanliness and family-friendly accommodations but faces areas for improvement in breakfast variety, WiFi stability, bed quality and maintaining five-star standards.
Luxury Hotel
A luxurious 5-star hotel offering views of the Prophet's Mosque, just a minute's walk away. It features 354 deluxe rooms and suites, including royal suites with classy Italian furniture, a gym, and a spa service.
Hotel with Gym
This hotel provides a fitness center for guests who enjoy maintaining their fitness regimen while on holiday.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
About Frontel Al Harithia Hotel
License: 10008016
Guest Reviews
Location
Breakfast
However, some guests found the breakfast offering to be limited in diversity and not always meeting their expectations. Suggestions for improvements include adding more variety, such as different types of bread, hash browns, beans and baked beans, to cater better to international tastes. While some guests appreciate the beauty and cleanliness of the breakfast area, others noted overcrowding and occasional hygiene issues.
The quality of the food receives mixed reviews with some describing it as delicious and freshly prepared, while others pointed out areas that need attention, such as salty items or the absence of fresh juice. During crowded periods like Ramadan, the costs for breakfast have been perceived as high with hidden charges for Sahoor and other meals not mentioned at the time of booking.
Overall, the breakfast at Frontel Al Harithia Hotel has strong points with an excellent service and varied options, but there is room for improvement in terms of variety, freshness and addressing overcrowding during peak times.
Dinner
However, a number of guests have expressed dissatisfaction with the variety and quality of the food, particularly during peak times like Ramadan. Concerns were raised about the high prices and limited menu options, both at the buffet and through room service. Issues such as late dinner service, crowded breakfast times and insufficient attention from staff were also mentioned. The atmosphere of the restaurant, including unpleasant smells and high coffee prices, further detracted from the dining experience for some.
Overall, while the food can be excellent, the hotel's dining service faces criticism regarding cost, variety and consistency.
Rooms
However, some rooms appear to require improvements. Certain reviews call out the outdated nature of furniture and the need for maintenance. Although the cleanliness is generally praised, a few guests pointed out that deeper cleaning is necessary, especially for carpets and curtains. Some rooms and bathrooms are described as cramped, which seems to be a common issue. Insufficient lighting, poor ventilation and the occasional bad smell in rooms were also mentioned.
While some guests experienced prompt room service and upgrades to larger suites, others noted discrepancies between the advertised and actual room conditions, along with delayed room availability. Issues like non-functional air conditioners and the lack of sound insulation have also been reported.
In conclusion, while Frontel Al Harithia Hotel rooms are generally clean and comfortable with ample space in suites, the recurring need for updates and maintenance cannot be overlooked.
Beds
While some guests praised the provision of extra beds and the bedding's cleanliness, concerns were raised about the comfort and quality of the mattresses and pillows. Beds were frequently described as too small, uncomfortable and not up to the expected five-star standard with repeated mentions of old and hard mattresses. Overall, cleanliness was satisfactory, but the consistency and comfort of the bed quality varied and there were notable calls for upgraded and better-fitted bedding solutions.
Cleanliness
However, there are varying experiences when it comes to more detailed aspects. Certain reviews mention outdated carpets and furniture, which sometimes detract from the otherwise clean environment. Some guests noted that specific areas, like under furniture and the bathroom sink, required more thorough cleaning. There's evidence of occasional inconsistencies in the cleaning service, leading to dissatisfaction among some, particularly in aspects like window cleanliness and the cleanliness of tables after use.
While the overall impression tends to be positive, emphasizing a very clean hotel environment maintained with care and promptness, there remains a margin for improvement in specific details to ensure a uniformly high standard of cleanliness throughout the hotel.
Staff
However, some criticisms persist. There were mentions of slower responses and occasional unfriendliness from certain staff members, particularly the reception. Issues with room service and housekeeping were also noted, pointing towards areas needing improvement. Despite these inconsistencies, most staff members were celebrated for their cooperative and respectful demeanor, contributing positively to the overall experience. Special recognition was given to the Saudi employees for their high ethics and supportive nature.
Overall, while there are areas where service could be enhanced, the positive interactions and professionalism of the staff at Frontel Al Harithia Hotel have left a lasting good impression on many guests.
Wi-Fi
Family
The hotel provides a generally pleasant family atmosphere and many guests appreciated the careful attention to family members' safety and the ease of fulfilling family-specific requests. The hotel’s proximity to the women’s gate and the family entrances makes it particularly convenient for parents visiting the holy site with their children. Additionally, having a cafeteria on the ground floor offers an easy and quick option for family meals.
While some minor issues, such as the PlayStation not functioning on the hotel’s Wi-Fi, were noted, the overall sentiment towards the hotel is positive. Guests found the location ideal for families, especially for visits to the Prophet's Mosque. Moreover, the price for family rooms is considered good value.
In summary, Frontel Al Harithia Hotel is praised for its family-friendly environment, excellent room sizes and strategic location near key entrances, making it a favorable choice for family stays in Madinah.
5 Star
Guests noted discrepancies between the booking pictures and the actual room conditions, which led to questions about the five-star rating. The breakfast also did not meet the anticipated quality for a hotel advertised at this tier. Despite being classified as a five-star establishment, many felt that certain details and general maintenance were lacking and did not reflect the high standards typically associated with such a rating.
While some guests believed the hotel deserves a higher rating in certain areas, the consensus leans heavily on the need for improvement in service and facilities to align with what travelers expect from a five-star experience.
Business
Accessible
Although the hotel generally accommodates special needs and offers room facilities tailored for guests requiring them, there are a few areas where improvement is needed. Notably, the bathrooms feature bathtubs that may not be suitable for elderly guests and the availability of wheelchairs upon request can be inconsistent. Despite these minor drawbacks, the hotel remains a viable option for children and the elderly, ensuring comfort and accessibility for most guests.
No, Frontel Al Harithia Hotel doesn't have any pool.
No, a spa isn't available at Frontel Al Harithia Hotel.
No, Frontel Al Harithia Hotel doesn't allow dogs.
No, parking facilities aren't available at Frontel Al Harithia Hotel.
Yes, Frontel Al Harithia Hotel has a gym.
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