Golden Tulip Al-Zahabi
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Summary of reviewsGolden Tulip Al-Zahabi enjoys considerable praise for its prime location directly opposite the Prophet's Mosque in Madinah, making it particularly convenient for family travelers, especially women and elderly guests due to its close proximity to specific mosque gates. This unbeatable location is repeatedly highlighted as the hotel's greatest asset, allowing guests easy access to the sacred site and surrounding amenities like stores and restaurants. Despite mixed opinions on room quality and size, the hotel's strategic positioning remains a significant draw for visitors.
The breakfast at the hotel receives commendation for delicious and freshly prepared items and courteous staff, although it draws critique for limited variety and issues such as cold dishes and poor organization. Dinner experiences are also mixed with some guests finding the food superb while others criticize the high costs, quality and unavailability of menu items.
Staff at Golden Tulip Al-Zahabi generally receive positive feedback for being helpful, friendly and cooperative with certain individuals praised for exceptional service. However, there are instances of unresponsiveness and unprofessionalism voiced by some guests, indicating room for improvement in consistency and hospitality training.
Cleanliness at the hotel varies significantly with some guests highlighting tidy rooms and bathrooms, while others report issues like dirty linens, poorly maintained facilities and the presence of insects. The hotel faces considerable criticism for its inadequate cleaning services and overall hygiene standards.
Guest feedback on the rooms frequently mentions their small size and outdated furniture with beds often described as uncomfortable and more suitable for children. Cleanliness issues, such as dirty bathrooms and unclean conditions upon arrival, are frequent complaints. Some rooms offer views of the Holy Mosque, a redeeming feature for many despite the overall cramped and worn-out appearance.
WiFi service at the hotel is largely unreliable with most guests experiencing weak or non-existent connectivity in their rooms. Consistent feedback points to frequent disconnections, requiring guests to seek better signals in corridors or reception areas.
For business travelers, the hotel lacks specific amenities tailored for professional needs, making it potentially less suitable for business stays. However, the reception staff earn solid praise for their service and the exceptional location near the Haram remains a key selling point.
Overall, Golden Tulip Al-Zahabi is highly recommended for its strategic location and service from helpful staff, but falls short in areas such as room quality, cleanliness, dining variety and WiFi reliability, making it essential for potential guests to weigh these factors according to their priorities.
Categories
The breakfast at the hotel receives commendation for delicious and freshly prepared items and courteous staff, although it draws critique for limited variety and issues such as cold dishes and poor organization. Dinner experiences are also mixed with some guests finding the food superb while others criticize the high costs, quality and unavailability of menu items.
Staff at Golden Tulip Al-Zahabi generally receive positive feedback for being helpful, friendly and cooperative with certain individuals praised for exceptional service. However, there are instances of unresponsiveness and unprofessionalism voiced by some guests, indicating room for improvement in consistency and hospitality training.
Cleanliness at the hotel varies significantly with some guests highlighting tidy rooms and bathrooms, while others report issues like dirty linens, poorly maintained facilities and the presence of insects. The hotel faces considerable criticism for its inadequate cleaning services and overall hygiene standards.
Guest feedback on the rooms frequently mentions their small size and outdated furniture with beds often described as uncomfortable and more suitable for children. Cleanliness issues, such as dirty bathrooms and unclean conditions upon arrival, are frequent complaints. Some rooms offer views of the Holy Mosque, a redeeming feature for many despite the overall cramped and worn-out appearance.
WiFi service at the hotel is largely unreliable with most guests experiencing weak or non-existent connectivity in their rooms. Consistent feedback points to frequent disconnections, requiring guests to seek better signals in corridors or reception areas.
For business travelers, the hotel lacks specific amenities tailored for professional needs, making it potentially less suitable for business stays. However, the reception staff earn solid praise for their service and the exceptional location near the Haram remains a key selling point.
Overall, Golden Tulip Al-Zahabi is highly recommended for its strategic location and service from helpful staff, but falls short in areas such as room quality, cleanliness, dining variety and WiFi reliability, making it essential for potential guests to weigh these factors according to their priorities.
Family Friendly Hotel
This hotel offers comfortable rooms and a convenient location opposite the Holy Mosque. It provides amenities suitable for families, including on-site dining.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
About Golden Tulip Al-Zahabi
License: 10009560
Guest Reviews
Location
The convenience of being near the Prophet's Mosque and its various gates stands out as the predominant positive feature with many reviewers considering this the hotel's greatest asset. Guests also appreciate the surrounding amenities, including nearby stores and restaurants, adding to the overall accessibility and convenience of the location. While some reviews mention the outdated nature of the hotel or smaller room sizes, the unparalleled proximity to the holy site often compensates for these drawbacks.
Overall, Golden Tulip Al-Zahabi is highly recommended for its strategic location, particularly for those visiting for religious reasons, underscoring its importance for families, elderly visitors and especially women due to the closeness to their dedicated mosque entrances.
Breakfast
Dinner
Rooms
Many guests have pointed out that the room sizes do not match the images provided online, leading to expectations not being met. The beds in the rooms are also described as being too small and uncomfortable, often more suitable for children than adults. Additionally, there are frequent mentions of outdated and old furniture, contributing to a less than pleasant stay.
The bathrooms are equally small and cramped with several guests noting issues with cleanliness and maintenance such as water blockages and broken toilets. Lack of thorough cleaning in the rooms has been a recurrent complaint with some guests reporting dirty conditions upon arrival and poor follow-up service from housekeeping.
Furthermore, the facilities of the hotel, including the elevators and amenities like ironing services, have fallen short of expectations, adding to the overall inconvenience. Despite its excellent location, the price paid for these rooms is often deemed too high for the quality and space provided.
Overall, while the Golden Tulip Al-Zahabi benefits from its strategic location near the mosque and generally good reception service, the hotel struggles with significant issues related to room size, cleanliness and overall value for money.
Beds
Cleanliness
However, many reviews raise significant concerns. Common issues include dirty linens, poorly cleaned rooms, unmaintained bathrooms and the presence of insects in some cases. Complaints about unpleasant odors in rooms and hallways, dust and overall poor hygiene are recurrent. The furniture is often described as old and dilapidated, adding to the impression of a lack of proper maintenance.
While the hotel's proximity to the Prophet's Mosque and the friendliness of the staff are positive notes, the standard of cleanliness is generally criticized. Guests frequently reported that cleaning services were inadequate, often missing daily cleaning routines and follow-ups, leaving rooms from previous occupants unclean.
Overall, despite a fraction of reviews acknowledging good or even excellent cleanliness, the majority indicate that Golden Tulip Al-Zahabi significantly needs to improve its hygiene standards to meet guest expectations consistently.
Staff
There were, however, some areas that guests felt needed improvement. Some reviewers mentioned that certain staff members were rude or unresponsive to requests and there were instances of poor treatment and unprofessionalism. Issues such as unavailability of items like coffee creamer, extra pillows and delayed responses for room services were noted. A few guests expressed dissatisfaction with the way some staff members handled their questions or concerns and they suggested that additional training in hospitality management could benefit the reception staff.
Overall, while the Golden Tulip Al-Zahabi staff received numerous accolades for their helpful and friendly nature, there are opportunities for the hotel to address specific instances of poor service and improve the consistency of their guest interactions.
Wi-Fi
Family
The hotel is described as very suitable for seniors with easy access in and out of the hotel, making it ideal for religious trips. Hospitality and occasional gestures, such as making special arrangements for birthdays, add a personal touch that guests find delightful. Families with elderly members often recommend the hotel, appreciating how it meets their unique needs. Overall, the Golden Tulip Al-Zahabi is highlighted for its unbeatable location, facilitating frequent prayers and ease of access to surrounding amenities.
Business
However, for business travelers, the feedback is mixed. There are no specific mentions of business facilities or services, which may pose a challenge for those looking for amenities tailored to their professional needs. Additionally, some guests comment on the hotel's need for renovation and restoration, potentially impacting the overall business stay experience.
The reception staff receive positive feedback for their wonderful service, although there is a noted shortage of room service workers, which might affect the level of comfort for extended stays. Pricing seems to be a contentious issue with some finding the rates reasonable while others feel the high price is not justified by the services offered.
Overall, Golden Tulip Al-Zahabi's prime location remains its strongest selling point, making it an attractive option for those primarily visiting the Haram, but business travelers might want to consider their specific needs before booking.
No, Golden Tulip Al-Zahabi doesn't have any pool.
No, a spa isn't available at Golden Tulip Al-Zahabi.
No, Golden Tulip Al-Zahabi doesn't allow dogs.
No, parking facilities aren't available at Golden Tulip Al-Zahabi.
Yes, Golden Tulip Al-Zahabi has a gym.
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