Manazel Alaswaf Hotel
Medina
24.46412400,
39.60915400
,
Central Area, Qurban ( Prince Abdulmohsen )street, Next To Othman Ibn Affan Mosque
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Summary of reviewsManazel Alaswaf Hotel enjoys high praise mainly due to its prime location. It boasts a close proximity to important religious and cultural landmarks, especially the Masjid-e-Nabawi with many guests noting the convenience of a mere 3 to 5 minute walk to the mosque. The hotel's central positioning also allows easy access to various amenities, including restaurants, shopping centers and public transport, making it an attractive choice for visitors.
Regarding the rooms, opinions are mixed. While some guests found the rooms to be spacious, well-lit and comfortable, many raised concerns about small room sizes, outdated furniture, cleanliness issues and poor maintenance. The hotel's overall cleanliness also garnered varied responses; while some guests appreciated the cleanliness of their rooms and the availability of cleaning services, many reported significant issues with dusty floors, bed bugs and inadequate housekeeping.
The hotel's staff received both commendation and criticism. Positive reviews highlighted the friendliness and helpfulness of certain staff members at the reception, contributing to pleasant customer experiences. Nevertheless, some guests encountered unhelpful and sometimes rude staff behavior, indicating a need for greater consistency in customer service.
Free WiFi is provided by the hotel, yet the quality of connectivity varies. Some guests complimented the high-speed internet, while others faced issues with inconsistent or non-functional connections, especially in their rooms.
For family travelers, the hotel offers several kid-friendly amenities, such as family rooms, baby high chairs and baby beds. However, some families encountered issues like unpleasant smells and a lack of baby towels, making the experience less than ideal.
Bedding at Manazel Alaswaf Hotel also drew mixed reviews. While many guests found the beds clean and comfortable, others experienced problems with bed bugs and insufficiently maintained bedding.
Accessibility is another strong point with the hotel being wheelchair-friendly and offering easy access to essential locations. Guests appreciated the hotel's assistance with arranging taxis and navigating the area, making it a convenient option for travelers.
In summary, Manazel Alaswaf Hotel stands out for its exceptional location and overall accessibility, but could benefit from improvements in room quality, cleanliness standards and consistency in customer service.
Regarding the rooms, opinions are mixed. While some guests found the rooms to be spacious, well-lit and comfortable, many raised concerns about small room sizes, outdated furniture, cleanliness issues and poor maintenance. The hotel's overall cleanliness also garnered varied responses; while some guests appreciated the cleanliness of their rooms and the availability of cleaning services, many reported significant issues with dusty floors, bed bugs and inadequate housekeeping.
The hotel's staff received both commendation and criticism. Positive reviews highlighted the friendliness and helpfulness of certain staff members at the reception, contributing to pleasant customer experiences. Nevertheless, some guests encountered unhelpful and sometimes rude staff behavior, indicating a need for greater consistency in customer service.
Free WiFi is provided by the hotel, yet the quality of connectivity varies. Some guests complimented the high-speed internet, while others faced issues with inconsistent or non-functional connections, especially in their rooms.
For family travelers, the hotel offers several kid-friendly amenities, such as family rooms, baby high chairs and baby beds. However, some families encountered issues like unpleasant smells and a lack of baby towels, making the experience less than ideal.
Bedding at Manazel Alaswaf Hotel also drew mixed reviews. While many guests found the beds clean and comfortable, others experienced problems with bed bugs and insufficiently maintained bedding.
Accessibility is another strong point with the hotel being wheelchair-friendly and offering easy access to essential locations. Guests appreciated the hotel's assistance with arranging taxis and navigating the area, making it a convenient option for travelers.
In summary, Manazel Alaswaf Hotel stands out for its exceptional location and overall accessibility, but could benefit from improvements in room quality, cleanliness standards and consistency in customer service.
Family Friendly Hotel
Accessible Hotel
About Manazel Alaswaf Hotel
License: 10002242
Guest Reviews
Location
The hotel's central location is not only advantageous for religious purposes but also for accessing various amenities, including restaurants, shopping centers and public transport. Guests appreciated being within walking distance of food outlets and marketplaces, which adds to the practicality and overall appeal of the hotel’s location.
Although a few reviews hinted at some dissatisfaction with other aspects of the hotel, the location itself was repeatedly acknowledged as the primary highlight, making it a preferred choice for those seeking ease of access to key attractions in Medina. The geographical convenience and central positioning of Manazel Alaswaf Hotel seem to significantly enhance the overall experience of its guests.
Rooms
Beds
However, not all feedback was glowing. Some guests reported issues with bed bugs and stained or dirty bed sheets. There were also complaints about the beds not being very comfortable with some describing them as stiff, cramped or narrow. A few reviewers noted that the bedsheets were not replaced regularly, which could detract from the overall stay experience.
In summary, while there are areas for improvement, particularly concerning the cleanliness and comfort of the beds, many guests found the bedding to be satisfactory and conducive to a good night’s sleep.
Cleanliness
However, a significant number of reviews pointed out serious cleanliness issues. Many guests reported rooms and bathrooms being dirty with some mentioning specific problems such as dusty floors upon entry, bed bugs, cobwebs and smelly rooms. Several reviews mentioned that the housekeeping service was inadequate with some rooms not being cleaned daily or at all during their stay. Other issues included dirty upholstery, stained bed sheets and leftover drinks from previous guests. There were also complaints about poor maintenance with some areas appearing unmaintained and rundown.
Overall, while some guests had a satisfactory experience with the hotel’s cleanliness, many others expressed dissatisfaction, citing inadequate cleaning services and poor hygiene standards as major concerns. Therefore, the hotel’s cleanliness appears to be inconsistent and in need of improvement.
Staff
However, not all feedback was positive. A significant number of reviewers reported unhelpful, unresponsive and sometimes rude behavior from the staff, especially at the reception. Issues such as not picking up calls, refusing to clean and a general lack of support were common complaints. The management and housekeeping also received criticism for their poor performance.
Despite these challenges, the presence of respectful and kind staff members who provided quick responses and maintained a cooperative demeanor was a redeeming factor for many guests. It seems that while some staff members excel at their jobs, there is room for improvement in consistency and customer service across the board.
Wi-Fi
Nevertheless, the majority of feedback concerning the hotel's WiFi is negative. Many guests have reported poor quality and inconsistent connectivity, especially within their rooms. Complaints about WiFi not working at all, having weak signals or experiencing frequent disconnections are prevalent. It appears the WiFi coverage is limited, often not extending into individual rooms, which has led to dissatisfaction among several patrons.
In summary, while Manazel Alaswaf Hotel does offer free WiFi, potential guests should be prepared for the possibility of encountering issues with connectivity and signal strength during their stay.
Family
However, there are several aspects that families might find less appealing. Some reviews suggest that the hotel is not particularly comfortable for families with kids. Issues like foul smells have been mentioned, which are not ideal for young children. Also, the absence of baby towels could be inconvenient for parents. There are mixed feelings about whether the overall experience is worth the money for family stays. While the hotel does make efforts to be kid-friendly, prospective guests should weigh these factors when considering their visit.
Accessible
The hotel is wheelchair accessible and offers rooms that cater to guests with disabilities. The process of booking taxis is facilitated by the hotel staff, contributing to a smoother travel experience. The general accessibility of the hotel is noted by many, despite a few mentions of limitations in food options and parking availability.
Overall, Manazel Alaswaf Hotel is seen as a visibly accessible and convenient choice for travelers, particularly for its close proximity to key sites and its supportive services for securing taxis and navigating the area.
No, Manazel Alaswaf Hotel doesn't have any pool.
No, a spa isn't available at Manazel Alaswaf Hotel.
No, Manazel Alaswaf Hotel doesn't allow dogs.
No, parking facilities aren't available at Manazel Alaswaf Hotel.
No, Manazel Alaswaf Hotel doesn't have a gym.
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