Mokhtara International
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Summary of reviews'Mokhtara International' is highly praised for its excellent location, which is just a short walk away from the Prophet's Mosque, making it an ideal choice for travelers on a religious pilgrimage. Guests appreciate the convenience, particularly highlighting the proximity to the men's gates of Masjid-al-Nabawi. Despite minor inconveniences like congestion in the lobby and mixed opinions on the distance to specific gates, the hotel's setting is a significant asset noted by many visitors.
When it comes to the rooms, opinions are divided. While the location makes it a good value for money, the rooms themselves are often described as small, narrow and cramped, especially for families or groups. Cleanliness is another area of concern with some guests pointing out dirty floors, carpets and toilets, along with other maintenance lapses. However, a few guests have found the rooms adequate for sleeping and noted the benefit of available car parking.
The cleanliness of the hotel receives mixed reviews. Some guests appreciated the efforts of the housekeeping staff and found the rooms clean and hygienic. However, numerous complaints about dirty carpets, dusty areas and unclean bathrooms suggest inconsistent cleaning standards. Issues with linens, basic toiletries and overall room maintenance were also commonly reported.
Staff interactions at Mokhtara International are mixed. Positive reviews highlight the friendly, understanding and cooperative nature of certain staff members, especially at the reception and among the housekeeping team. However, there are significant criticisms regarding the professionalism and responsiveness of the reception staff with multiple reports of unprofessional behavior and insufficient staffing.
The hotel provides the convenience of free parking, although the spaces can be narrow, posing a challenge for larger vehicles. Despite this, most guests find the availability of parking satisfactory with some needing to confirm their parking needs upon arrival.
Reviews of the beds are notably negative with many guests finding them dirty, small and uncomfortable. Issues such as hair in the sheets, unpleasant smells and hard mattresses are commonly mentioned, contributing to an overall feeling of uncleanliness.
In summary, while 'Mokhtara International' excels in location and offers good value for its proximity to religious sites, improvements are needed in room cleanliness, service consistency and management to meet the standards expected for its rating.
Categories
When it comes to the rooms, opinions are divided. While the location makes it a good value for money, the rooms themselves are often described as small, narrow and cramped, especially for families or groups. Cleanliness is another area of concern with some guests pointing out dirty floors, carpets and toilets, along with other maintenance lapses. However, a few guests have found the rooms adequate for sleeping and noted the benefit of available car parking.
The cleanliness of the hotel receives mixed reviews. Some guests appreciated the efforts of the housekeeping staff and found the rooms clean and hygienic. However, numerous complaints about dirty carpets, dusty areas and unclean bathrooms suggest inconsistent cleaning standards. Issues with linens, basic toiletries and overall room maintenance were also commonly reported.
Staff interactions at Mokhtara International are mixed. Positive reviews highlight the friendly, understanding and cooperative nature of certain staff members, especially at the reception and among the housekeeping team. However, there are significant criticisms regarding the professionalism and responsiveness of the reception staff with multiple reports of unprofessional behavior and insufficient staffing.
The hotel provides the convenience of free parking, although the spaces can be narrow, posing a challenge for larger vehicles. Despite this, most guests find the availability of parking satisfactory with some needing to confirm their parking needs upon arrival.
Reviews of the beds are notably negative with many guests finding them dirty, small and uncomfortable. Issues such as hair in the sheets, unpleasant smells and hard mattresses are commonly mentioned, contributing to an overall feeling of uncleanliness.
In summary, while 'Mokhtara International' excels in location and offers good value for its proximity to religious sites, improvements are needed in room cleanliness, service consistency and management to meet the standards expected for its rating.
Hotel with Free Wi-Fi
Hotel with Parking
Small Hotel
3-Star Hotel
Guest Reviews
Mokhtara International boasts a remarkable location, praised by guests for its proximity to the Prophet's Mosque, making it ideally suited for travelers on a religious pilgrimage. Most reviewers appreciated the convenience of being just a short walk away from Masjid-al-Nabawi with times ranging from 3 to 5 minutes on foot. This excellent accessibility to one of the most important religious sites is a consistent highlight that garners positive feedback.
The hotel's location stands out as its primary advantage with many guests emphasizing its nearness to the Haram. These frequent mentions point to a significant benefit for those looking to visit the mosque regularly. Despite occasional comments about the area being surrounded by other hotels or the property being relatively far from certain gates of the women's section, the closeness to the men's gates and overall vicinity to the holy site still receive favorable remarks.
Although the location shines as the hotel's most commended feature, minor issues such as congestion in the lobby and varied opinions on the distance to specific gates are noted. Nevertheless, the hotel's setting continues to be valued, particularly for its accessibility and convenience for religious visits.
Mokhtara International receives mixed reviews from its guests, particularly regarding the size and cleanliness of its rooms. Common feedback includes that the rooms are very small, often described as narrow and compact, making it challenging for families or groups. Guests frequently mention that the small size of the rooms does not offer enough space for comfortable movement or for placing luggage. Some also noted that the bathrooms are equally cramped and often inconvenient.
Cleanliness is another area of concern with several reviews pointing out dirty floors, carpets and toilets, along with lingering odors and remnants from previous guests. Issues like uncovered garbage bags in the parking area and delayed readiness of rooms have also been highlighted, suggesting lapses in housekeeping and maintenance. Some rooms reportedly lacked basic provisions like tea, drinking water and even essential fittings like safety deposit boxes.
Despite these issues, some guests find the rooms adequate for simply sleeping and highlight that the hotel offers value for money, particularly given its close location and available car parking. However, the overall sentiment remains that improvements are needed in room cleanliness, size and service consistency.
Reviews of 'Mokhtara International' indicate significant concerns with the beds. Guests frequently describe the beds as dirty with mentions of hair in the sheets and an overall lack of cleanliness being common. Many find the beds small and uncomfortable with some noting unpleasant smells and hard mattresses. Additional complaints include insufficient bed space, old blankets, rubbish under the beds and an overall feeling of uncleanliness.
When assessing the cleanliness of Mokhtara International, several guests highlighted both positive and negative aspects. On a positive note, some visitors found that the rooms were clean and generally hygienic. Appreciative comments have also been made about the housekeeping staff, who were described as very kind and capable with proper cleaning services and amenities made available in certain instances.
However, it's important to also consider the numerous criticisms regarding the level of cleanliness. Many guests reported issues such as dirty carpets, dusty areas and generally unclean rooms and bathrooms. Specific complaints included unclean marble countertops, old and dirty glass fixtures and a general lack of regular room cleaning.
Additional concerns involved the poor condition of linens, lack of basic toiletries and towels, unclean bedding and inadequate ventilation, which collectively contributed to a less comfortable stay for several visitors. Problems with sound insulation were also noted with guests mentioning that the rooms did not block out noise effectively.
Overall, while there have been mentions of cleanliness and hygienic conditions in some rooms, the recurring issues and discomfort reported by several guests might suggest inconsistent cleaning standards at Mokhtara International.
The staff at Mokhtara International hotel receives mixed feedback from guests. On the positive side, many guests found the employees to be friendly, understanding, cooperative and respectful. Specific individuals, such as Renad and Amany at the reception, were highlighted for their supportive attitude. Housekeeping staff were often praised for their kindness. Guests appreciated the effort of certain staff members who went out of their way to be helpful.
However, there were significant criticisms as well. Complaints included receptionists being unprofessional, rude and slow to handle situations. Some guests reported that the reception staff displayed poor behavior and were not attentive. A common issue raised was the lack of adequate staffing at the reception with some guests noting that at times, only one person was available, leading to long waits and confusion. Additionally, there were instances where room service entered rooms at inappropriate times, causing discomfort for guests.
Overall, while some guests had positive interactions with certain staff members, the general sentiment suggests that there is room for improvement in terms of professionalism, responsiveness and overall management of the reception area.
Mokhtara International offers the convenience of free parking to its guests, ensuring that you can safely leave your vehicle without additional charges. However, the parking spaces at the hotel can be quite narrow, which might be a concern for larger vehicles. Despite these space constraints, there is generally availability of parking spots on the premises. While some guests have reported having to negotiate for a free spot, others have found the parking experience satisfactory. Be sure to address parking needs upon arrival to ensure a smooth experience.
Mokhtara International has received mixed reviews from guests with several criticisms around its rating, facilities and services. The ambiance of the hotel has been described as deserving only two stars, while some go as far as to suggest it doesn't even merit one star. The check-in process appears to be a common point of frustration, often taking a considerable amount of time due to understaffing. Cleanliness of the hotel, though mentioned, does not seem to notably elevate the overall experience for guests. A recurring sentiment is that the stay does not justify the cost with many guests feeling that it is significantly overpriced for the quality provided. Overall, Mokhtara International may need to address these issues to meet the expectations aligned with its advertised rating.
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Location
The hotel's location stands out as its primary advantage with many guests emphasizing its nearness to the Haram. These frequent mentions point to a significant benefit for those looking to visit the mosque regularly. Despite occasional comments about the area being surrounded by other hotels or the property being relatively far from certain gates of the women's section, the closeness to the men's gates and overall vicinity to the holy site still receive favorable remarks.
Although the location shines as the hotel's most commended feature, minor issues such as congestion in the lobby and varied opinions on the distance to specific gates are noted. Nevertheless, the hotel's setting continues to be valued, particularly for its accessibility and convenience for religious visits.
Rooms
Cleanliness is another area of concern with several reviews pointing out dirty floors, carpets and toilets, along with lingering odors and remnants from previous guests. Issues like uncovered garbage bags in the parking area and delayed readiness of rooms have also been highlighted, suggesting lapses in housekeeping and maintenance. Some rooms reportedly lacked basic provisions like tea, drinking water and even essential fittings like safety deposit boxes.
Despite these issues, some guests find the rooms adequate for simply sleeping and highlight that the hotel offers value for money, particularly given its close location and available car parking. However, the overall sentiment remains that improvements are needed in room cleanliness, size and service consistency.
Beds
Cleanliness
However, it's important to also consider the numerous criticisms regarding the level of cleanliness. Many guests reported issues such as dirty carpets, dusty areas and generally unclean rooms and bathrooms. Specific complaints included unclean marble countertops, old and dirty glass fixtures and a general lack of regular room cleaning.
Additional concerns involved the poor condition of linens, lack of basic toiletries and towels, unclean bedding and inadequate ventilation, which collectively contributed to a less comfortable stay for several visitors. Problems with sound insulation were also noted with guests mentioning that the rooms did not block out noise effectively.
Overall, while there have been mentions of cleanliness and hygienic conditions in some rooms, the recurring issues and discomfort reported by several guests might suggest inconsistent cleaning standards at Mokhtara International.
Staff
However, there were significant criticisms as well. Complaints included receptionists being unprofessional, rude and slow to handle situations. Some guests reported that the reception staff displayed poor behavior and were not attentive. A common issue raised was the lack of adequate staffing at the reception with some guests noting that at times, only one person was available, leading to long waits and confusion. Additionally, there were instances where room service entered rooms at inappropriate times, causing discomfort for guests.
Overall, while some guests had positive interactions with certain staff members, the general sentiment suggests that there is room for improvement in terms of professionalism, responsiveness and overall management of the reception area.
Parking
3 Star
No, Mokhtara International doesn't have any pool.
No, a spa isn't available at Mokhtara International.
No, Mokhtara International doesn't allow dogs.
Yes, parking facilities are available at Mokhtara International.
No, Mokhtara International doesn't have a gym.
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