Saraya Harmony Hotel C
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Summary of reviewsSaraya Harmony Hotel C stands out primarily for its exceptional location, conveniently located just steps away from the revered Prophet's Mosque (Masjid Al Nabawi). This proximity, along with being near essential religious sites like the Baqi Cemetery, makes it an ideal choice for pilgrims. Accessibility to shops and eateries, especially for elderly visitors and families, further enhances its appeal.
The breakfast offerings receive a mix of reviews. Many guests praise the diversity and quality of food, particularly during Ramadan. The breakfast buffet is generally considered reasonable and acceptable, although some guests express a desire for fresher options and more variety. Dinner experiences similarly reflect a blend of good value for money and areas needing improvement with some guests appreciating the prompt service and specially prepared meals.
Room quality at the hotel is generally well-received with guests noting the spaciousness and cleanliness of the accommodations. Features like air-conditioning, complimentary tea and coffee and clean washrooms are appreciated. However, some issues with room maintenance and service consistency have been cited, such as cleanliness upon arrival and minor maintenance problems.
Cleanliness throughout the hotel receives mixed reviews. Many guests find the rooms and overall hotel tidy and well-maintained. Nonetheless, there are occasional reports of inconsistent housekeeping and specific areas needing attention, like dirty carpets and old furniture.
Staff behavior and service quality also draw varied reactions. While many guests commend the friendliness and cooperation of the staff, especially housekeeping, others report unprofessional behavior from some reception staff, highlighting a need for improved service consistency.
WiFi connectivity presents a challenge with reliable service primarily in the lobby. Many guests face issues with poor or non-existent signals in their rooms, suggesting an area for improvement.
The hotel is considered fairly family-friendly, benefiting from its strategic location and accommodating staff. Suites are available for families, but some logistical issues like water pressure and room arrangements suggest room for enhancement.
Beds receive favorable comments for comfort, although some guests note size issues and a need for improved pillows and mattresses. For honeymooners, the hotel offers a tranquil, peaceful setting, though without specifically tailored amenities.
While the hotel presents a somewhat luxurious appearance with new furniture and an excellent location, it doesn’t fully meet high luxury standards due to older interior elements.
Overall, Saraya Harmony Hotel C is highly regarded for its prime location and generally comfortable accommodations, making it a preferred choice for many visitors despite areas needing improvement.
Categories
The breakfast offerings receive a mix of reviews. Many guests praise the diversity and quality of food, particularly during Ramadan. The breakfast buffet is generally considered reasonable and acceptable, although some guests express a desire for fresher options and more variety. Dinner experiences similarly reflect a blend of good value for money and areas needing improvement with some guests appreciating the prompt service and specially prepared meals.
Room quality at the hotel is generally well-received with guests noting the spaciousness and cleanliness of the accommodations. Features like air-conditioning, complimentary tea and coffee and clean washrooms are appreciated. However, some issues with room maintenance and service consistency have been cited, such as cleanliness upon arrival and minor maintenance problems.
Cleanliness throughout the hotel receives mixed reviews. Many guests find the rooms and overall hotel tidy and well-maintained. Nonetheless, there are occasional reports of inconsistent housekeeping and specific areas needing attention, like dirty carpets and old furniture.
Staff behavior and service quality also draw varied reactions. While many guests commend the friendliness and cooperation of the staff, especially housekeeping, others report unprofessional behavior from some reception staff, highlighting a need for improved service consistency.
WiFi connectivity presents a challenge with reliable service primarily in the lobby. Many guests face issues with poor or non-existent signals in their rooms, suggesting an area for improvement.
The hotel is considered fairly family-friendly, benefiting from its strategic location and accommodating staff. Suites are available for families, but some logistical issues like water pressure and room arrangements suggest room for enhancement.
Beds receive favorable comments for comfort, although some guests note size issues and a need for improved pillows and mattresses. For honeymooners, the hotel offers a tranquil, peaceful setting, though without specifically tailored amenities.
While the hotel presents a somewhat luxurious appearance with new furniture and an excellent location, it doesn’t fully meet high luxury standards due to older interior elements.
Overall, Saraya Harmony Hotel C is highly regarded for its prime location and generally comfortable accommodations, making it a preferred choice for many visitors despite areas needing improvement.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
About Saraya Harmony Hotel C
License: 10007823
Guest Reviews
Location
Notably, the hotel is also close to the Baqi Cemetery, the Raudah and key gates like Baqee and Bab al Salam, enhancing the spiritual experience for those staying there. This close proximity is particularly beneficial for elderly visitors or families, as it minimizes walking distance. Accessibility to essential shops and eateries like Al Baik further adds to the convenience.
Despite a few negative remarks about cleanliness and responsiveness, the overall sentiment is overwhelmingly positive. The location right opposite the mosque truly makes Saraya Harmony Hotel C stand out as a preferred choice for pilgrims seeking comfort and quick access to important sites.
Breakfast
The breakfast buffet was frequently mentioned as reasonable and acceptable given the hotel's conditions and pricing. Some guests appreciated the breakfast service and found it adequate for a week-long stay. There were also positive sentiments regarding the open buffet setup, which was considered wonderful and offering decent variety.
However, several guests pointed out drawbacks, such as a lack of fresh options, repetitive menus and absence of live cooking stations like an omelet bar. Issues of food quality and variety were noted with some guests finding the breakfast poor, not fresh or below the standard expected from hotels.
Complaints also included limited options, missing desserts apart from pancakes and the breakfast not meeting the expectations of guests from Western Europe. Operational issues were also mentioned with some guests facing confusion over their booking and breakfast inclusions and others noting that no breakfast was offered with their stay.
In summary, while some guests enjoyed their breakfast experience at Saraya Harmony Hotel C, others felt that the offerings could be improved in terms of variety, freshness and overall quality.
Dinner
However, several guests pointed out shortcomings, such as the lack of room service, an incomplete café and generally limited menu options. Some reviews indicated that the restaurant did not meet their expectations in terms of taste and variety, describing the food as the worst they have ever eaten. Additionally, the absence of nearby food outlets and limited in-room amenities like a tea or coffee kettle further impacted the overall dining experience.
Overall, Saraya Harmony Hotel C offers some satisfactory dining options, particularly for budget-conscious travelers. However, there is room for enhancing both the range and quality of the dinner menu to better satisfy its guests.
Rooms
However, some guests have experienced issues such as rooms not being clean upon arrival, small room sizes and maintenance problems like broken furniture, faulty bathroom doors and clogged drains. The room service received mixed reviews with some guests finding it good while others felt it fell short. There have also been reports of door lock issues, room gadgets being incomplete and lack of amenities such as towels, heating and electrical outlets.
Overall, while the hotel's room size and cleanliness are generally praised, there are areas for improvement, particularly in room maintenance and service consistency. The proximity of the hotel to the Prophet's Mosque is another appreciated feature, although some logistical aspects like parking and room arrangements for families could be better managed.
Beds
Cleanliness
However, not all reviews were favorable. Several guests raised concerns about cleanliness, noting that room cleaning was inconsistent and sometimes not performed at all. Some mentioned a lack of regular housekeeping and the need to notify staff daily to ensure cleaning. Specific issues like dirty carpets, smelly corridors and old, unclean furniture were highlighted. Bathrooms were a notable concern with reports of them needing renovation and maintenance.
Overall, while many guests experienced a clean and comfortable stay, there is a notable disparity in experiences, indicating that room cleanliness could benefit from more consistent attention and improvement.
Staff
The housekeeping service had its share of criticism with several guests mentioning slow service. Despite this, the cleaning staff were generally viewed as cooperative. There were also positive comments regarding the overall cooperation and ethical conduct of the hotel's staff.
However, not all experiences were positive. There were notable complaints about the receptionists' lack of professionalism and rudeness, particularly among the female staff. Instances of poor communication, lack of follow-up on guest requests and delays were reported. Some guests felt that the staff's behavior could benefit from further improvement and more consistent professionalism.
In summary, while the Saraya Harmony Hotel C had many points of praise concerning the friendliness and helpfulness of its staff, there were significant areas where service and staff behavior could improve to ensure a more consistently positive experience for guests.
Wi-Fi
However, there are significant issues with internet accessibility in the rooms with many guests experiencing poor signals, frequent disconnections or no connectivity at all. While the hotel provides the WiFi password directly in the rooms, this gesture does not seem to fully mitigate the connectivity problems faced by several guests.
Overall, while the lobby offers a reliable internet connection, the hotel needs to improve the WiFi experience in the guest rooms to meet diverse guest needs better.
Family
Several guests appreciated the cooperative and kind treatment they received from the hotel staff, especially at the reception. This warm hospitality adds to the overall positive experience, making families consider repeat bookings. The hotel offers suites that are particularly suitable for families, ensuring a comfortable stay.
However, there are a few areas requiring improvement. Issues like water flooding the bathroom floor, low water pressure, the absence of a luggage room and occasional discomfort due to the family rooms being far apart were noted. While amenities for family comfort are somewhat lacking, the hotel remains a relatively good option for family or solo stays due to its favorable location and general accessibility.
Overall, while there are some drawbacks, the Saraya Harmony Hotel C is considered a good choice for families primarily due to its excellent location and helpful staff.
Honeymoon
Luxury
No, Saraya Harmony Hotel C doesn't have any pool.
No, a spa isn't available at Saraya Harmony Hotel C.
No, Saraya Harmony Hotel C doesn't allow dogs.
No, parking facilities aren't available at Saraya Harmony Hotel C.
No, Saraya Harmony Hotel C doesn't have a gym.
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